Microsoft Office 2013 Professional Plus hangs on install

Hi,
Current OS is Windows 8.1 64Bit trying to install MSO 2013 professional Plus.
During installation it hangs around 50%-60%. CPU usage drops to 0%, Disk to 0% but memory stays at 14.8MB. I tired stopping the Print Spooler service, Used CCleaner, Used the Microsoft office removal tool, ended 4 out of the 5 processes running on the task
manager in regards to the installation program and yet it does nothing. I've spent hours on the internet looking for resolutions... and nothing helps.
If any one has any ideas please let me know.

Run an online repair of Office
<script type="text/javascript">loadTOCNode(4, 'resolution'); </script>Open
Control Panel, and choose Programs and Features.
In the
Uninstall or change a program window, find and select the Microsoft Office product you're trying to install from the list.
Tap or click
Change, choose Online Repair and tap or click
Repair.
In addition check the following link to general troubleshoot installing Office.
http://support.microsoft.com/kb/2822317
You can also check the following thread:
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/installation-of-office-2010-upgrade-from-2007/cb916a5e-9b6b-46cd-94fb-d285dc2f621f
Tylor Wang
TechNet Community Support

Similar Messages

Office 2013 Professional plus installation on a Windows 7 PC with Office Enterprise 2007 previously installed

I have a DELL XT2 with plenty of RAM and disk space.
Until, recently I had Office Enterprise 2007 running with Visio Professional 2007.
I wish I never tried to upgrade to Office 2013 Professional plus
- what a waste of time and nightmare. The software is not fit for purpose will only install on a PC that has never had office on it !!!! complete joke.
I uninstalled Office 2007, Visio Professional 2007, spent 15 hours cleaning the registry manually and using registry cleaning tools as Microsoft's uninstall does not work. I have tried clean boots, using Fixit tool to remove old
traces of Office but no success, I followed the article religiously on how to manually remove Office from the registry and disk.
The software when installed does not make it to the end and bombs out saying there is a bootstrap loader error, this is not funny any more.
Can someone advise how to fix this please, I have looked at all the proposed fixes on TechNet and they are a complete waste of time.
If nobody knows how to fix it and can someone point to a place where I can download 2007 Office Enterprise and Visio Professional 2007 so I can get back to where I was, I can't find the original disks but still have the license keys.
What can you say, what a waste of life. The folks that write and test the software should no better please don't release stuff that's not ready - it just creates a negative experience.
Thanks

After reading the whole post, I still don't capture the exact error message or code from it when you failed to install Office 2013.
The only clue is that "bootstrap loader error" ...
It seems that you want to upgrade Office 2007 to new Office 2013, by default, we could complete the uninstall previous Office version and install the new Office in the installation wizard.
At this point, if you get the install source through CD or other media. I recommand that we copy/paste the installation to local drive. Then turn off all of anti-virus and firewall, begin to setup in
Windows clean boot mode.
Please use a setup log to troubleshoot setup problems in Office if the installation problem still occurs.
http://support.microsoft.com/kb/826511/en-us
Tony Chen
TechNet Community Support

How to install office 2013 professional plus

Dear;
I wonder how to install office 2013 professional plus in IMAC.
I use bootcamp to install windows 8 and then install office 2013 professional plus?

It does not run on Macs, only on Windows. So, yes, you would need to install Windows on your computer or:
Get Office 2011 - Mactopia - or you can try the freeware suite, Libre Office, that is functionally similar to Office 2007 for Windows except it works on Lion/Mountain Lion.
These two suites are similar to Libre Office:
NeoOffice - $30.00
Open Office

Office 2013 Professional Plus - error 1653

Hi
I tried to install Office 2013 Professional Plus 64 bit on my Windows 8.1 Update 1 pro 64 bit Lenovo Thinkpad E530.
The MSI crashes after I deselected Lync and OneDrive for Business and selected Organigram for Powerpoint with the error code 1653 showing up on my Event Log.
The message in my Event Log looks like this:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-27T06:01:00.000000000Z" />
<EventRecordID>24997</EventRecordID>
<Channel>Application</Channel>
<Computer>sun</Computer>
<Security />
</System>
- <EventData>
<Data>90226236923</Data>
<Data>5</Data>
<Data>OfficeClassicSetup</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>15.0.4454.1000</Data>
<Data>OSETUP.DLL</Data>
<Data>15.0.4569.1503</Data>
<Data>1653</Data>
<Data>Unspecified</Data>
<Data>FC73469E</Data>
<Data>1653</Data>
<Data />
<Data />
<Data />
<Data>C:\Users\Wenger\AppData\Local\Temp\SetupExe(2014072708001915DC).log C:\Users\Wenger\AppData\Local\Temp\SetupExe(201312051053101B60).log C:\Users\Wenger\AppData\Local\Temp\SetupExe(2014072707211315A8).log C:\Users\Wenger\AppData\Local\Temp\SetupExe(201407270727311814).log C:\Users\Wenger\AppData\Local\Temp\SetupExe(201407270734471130).log C:\Users\Wenger\AppData\Local\Temp\SetupExe(201407270741391118).log C:\Users\Wenger\AppData\Local\Temp\SetupExe(201407270748481BB0).log C:\Users\Wenger\AppData\Local\Temp\SetupExe(2014072708001915DC).log</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report_15.0.4454.1000_df68ca3f8edd6e5681e49fd7574098be8eb1ae_00000000_15d80367</Data>
<Data />
<Data>0</Data>
<Data>5d904862-1553-11e4-beae-b888e3ddd920</Data>
<Data>0</Data>
<Data>d2963090adfe06bdd11d2f48d5050f44</Data>
</EventData>
</Event>
What I've tried so far:
Used several fixitTools
Office 2007 Suite:
http://support.microsoft.com/kb/928218#Method2
Office 2010 Suite:
http://support.microsoft.com/kb/290301#Method2
And of course
Office 2013 Suite:
http://support.microsoft.com/kb/2739501
I even executed this PowerShell script to ensure that Rollback is disabled and the Microsoft Helper is deleted
http://gallery.technet.microsoft.com/office/How-to-fix-Office-af646d16
Note that my Microsoft Helper folder was not even there before I run the script.
The Rollback was enabled as I checked and I checked manually for another or the same installation to be listed in the Program Settings.
After several Reboots and run as Administrator and frustrations I came to you.
Could you help me please?
Thanks in advance
For additional information, I of course share them with you.

Hi,
The description of error 1653 is that you could not perform a multiple-package transaction because rollback has been disabled. Multiple-Package Installations cannot run if rollback is disabled. Available beginning with Windows Installer version 4.5.
According to error code 1653, I find a similar question about it. I address it here, you can follow Micrey’s suggestion to check if it works.
http://social.technet.microsoft.com/Forums/office/en-US/f6501a3d-5c98-467b-9f48-3c6d20a454df/microsoft-office-professional-2013-encountered-an-error-during-setup?forum=officesetupdeploy
“The issue when you hit a "1653" is that Windows Installer "DisableRollback" is set. Office 2013 requires that "rollback" be enabled. If you are getting a "1653" error in your logs as Ken did then the solution is to delete the "DisableRollback" (or set to
'0') at the following registry keys:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\Installer
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer”
Regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Power Map in Excel 2013 (Office 2013 Professional Plus) will not show up in ribbon

I have tried literally everything and nothing works.
I can download the preview version of the Powermap addin and it works.
But by default the add-in will not show up in the ribbon.
I uninstalled , reinstalled, re-ran SP1 of office 2013. double checked the load behaviour,
ran a repair.. nothing works.
Powerview displays fine, Bing Maps... just not Power Map

Hi Kenneth,
Since you are using Office 2013 Professional Plus, you can only use Power Map Preview for Excel 2013, which is an unsupported add-in. See:
https://support.office.com/en-in/article/Power-Map-for-Excel-82d65bd7-70c9-48a3-8356-6b0e82472d74
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Sql Server Native Client and Office 2013 Professional Plus template

Does the Office 2013 Professional Plus template include sql server native client 10.0?
This is in response to an earlier question: https://social.msdn.microsoft.com/Forums/azure/en-US/70e91af7-586a-41ca-994e-b8378928847e/connecting-access-2013-using-preview-image-to-azure-sql-database?forum=AzureRemoteApp
Using the Office 365 trial subscription image - the sql server native client 10.0 is not included in this image.
The reason for the question is that I'd like to link an MS Access database front end to SQL Azure and it is quite helpful to have the sql server native client 10.0.
Thanks,
Dave

Hi Dave,
Unfortunately the Office 365 ProPlus (Subscription required) (Uploaded on 11/26/2014) image template
does not include the SQL Server Native Client.
As of now you would need to
create a custom image template with the required software and upload it.
I just created one a couple of days ago for a customer that had what you are requesting plus a few extras. In their case they have a custom application that they needed to connect to SQL Server on an IaaS VM so I built the custom
image to accommodate that plus other requirements.
-TP

Modify Office 2013 Professional Plus Installation

we had installed office 2013 through SCCM. Installations complete successfully without any issue. however when we try to modify/change Office 2013 through "Programs and Features" the wizard disappers automatically.
please suggest.
Prashant Patil

Thanks for your reply Renato. We have created custom MSP file using Office Customization Tool & using below parameter for installation:
setup.exe /adminfile customfile.msp /config customfile.xml
there is no issue with installation & office also works fine. we are using office 2013 professional plus 32bit version on windows 7 x64.
when we click on change wizard popup for few seconds & then disappears. no information about same is logged into event viewer.
check the office setup logs (logs are created whenever office setup.exe is executed, this includes ARP change/repair)
the office setup logs are located in %TEMP%, so, if setup.exe is launched by ConfigMgr that is c:\windows\temp, but if setup.exe is launched by a user that is C:\Users\Don\AppData\Local\Temp
The logfiles are named like this: SetupExe(2014092418203415B8).log
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Activating Microsoft Office 2013 Pro Plus? Volume licensing needed?

Hello,
I have unique scenario in my company where we need to install office 2013 pro plus on 10 hard drives. Each hard drive has its own windows 7 operating system. Due to security reasons, the setup consists of one computer tower (with no primary hard drive) that
has a slot in tray for one hard drive. These hard drives are accessed one at a time. There are not set up on a network and do not have internet access. What would be the best method of installing office? Of course we could install 10 copies of office on the
10 hard drives, but this would be expensive. I keep hearing about KMS (Key management service) and MAK (multiple activation key) which I believe would require volume licensing. Is this a possible cheaper alternative? Would we need to set up a server to manage
the keys?
Any feedback is appreciated.
Thank you

Hi,
A volume licensing aggreement is the best plan for your case, I think.
Multiple Activation Key (MAK) activation is used for one-time activation through Microsoft hosted activation services, either via the Internet or by telephone. Each MAK has a predetermined number of allowed activations, this number is based on volume licensing
agreements.
KMS is a client-server model in which the client requests activation from a computer serving as the KMS host. KMS activation requires TCP/IP connectivity between the clients and the KMS host. By default, KMS host uses DNS to publish the KMS service. It works
best with more than 50 computers.
So I think the best choice for your scenario is MAK as your setup is not on a network and only need 10 copies of Office. Also, with MAK, you don't need a server to "manage the keys" as the MAK key need to be added at installation time.
Here is the reference you'll need:
http://technet.microsoft.com/en-us/library/ee624358(v=office.15).aspx
http://technet.microsoft.com/en-us/library/dn385359(v=office.15).aspx
http://technet.microsoft.com/en-us/library/ee624357(v=office.15).aspx
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Exchange 2010 Enterprise – Online Archive not visible in Office 2013 Professional Plus and the Share mailbox.

Hi!
Outlook 2013 professional plus was working perfectly weeks ago, then out of nowhere new profiles doesn't have visible in Outlook the online archive and the shared mailboxes, however it
shows up in OWA.
It was given full permission for those users with no results, online archive is enabled, profiles were already deleted and recriated.
The older profiles work perfectly.
We have the services ActiveSync, Autodiscover, Outlook Anywhere, OWA and they're all working with no errors.
Regards

Hi,
According to my known, this issue could be caused by Outlook cannot reach SCP so cannot get autodiscover.xml.Issue with creating folders caused by missing on TS following registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Outlook\Namespaces\{0006F017-0000-0000-C000-000000000046}\FolderTypes
Could you please check it?

Office 2013 professional plus clieck-to-run /packager mode appv pacakge

Hi!
I want to make appv package for office 2013 professional. I dont want to use preview. I want to use full version for makingappv package. I know we cant use sequencer to make .appv package for office 2013. I am using this http://www.microsoft.com/en-us/download/details.aspx?id=36778
i.e.office deployment tool for click-to-run.
Now i am trying to run setup.exein /pacakger mode. But i am getting error which i don't understand
PS C:\office\tool> .\setup.exe /packager .\configuration.xml "C:\office"
ERROR: Failed to runas admin for file: C:\Users\ADMINI~1\AppData\Local\Temp\Microsoft Office 15\ClientX64\integratedoffi
ce.exe arguments: FLATTEN FLATTEN RERUNMODE config ".\configuration.xml" flattenedoutput "C:\office"
.Quitting!
I am logged in as Administartor, computer is not in domain. So what this issue?
Also it would awesome if anyone could give me some guide or link for how to use office deployment tool for click-to-run in /packager mode. There is nobdy who had posted about this. I have searched alot. MS help links are just guidelines i want to know anaybdy
even tried it?
SaM

Try running SETUP.EXE from an elevated command prompt instead of a PowerShell window.
Please remember to click "Mark as Answer" or "Vote as Helpful" on the post that answers your question (or click "Unmark as Answer" if a marked post does not actually
answer your question). This can be beneficial to other community members reading the thread.
This forum post is my own opinion and does not necessarily reflect the opinion or view of my employer, Microsoft, its employees, or other MVPs.
Twitter:
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The Definitive Guide to Delivering Microsoft Office with App-V

Exchange 2010 Enterprise - Online Archive not visible in office 2013 professional plus and mailbox shared

Hi!
Outlook 2013 professional plus was working perfectly weeks ago, then out of nowhere new profiles doesn't have visible in Outlook the online archive and the shared mailboxes, however it shows up in OWA.
It was given full permission for those users with no results, online archive is enabled, profiles were already deleted and recriated.
The older profiles work perfectly.
We have the services ActiveSync, Autodiscover, Outlook Anywhere, OWA and they're all working with no errors.
Regards
Tiago Barradas

Hi Tiago,
From your description, OWA works work, so your Exchange server is ok.
I recommend you check the following thing for troubleshooting:
Please configure a mail profile with another user who has an Online Archive on that machine and check the result. If it works well, there is something with the problematic mailbox. If the issue persists, the issue is related to your Outlook.
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

Deploying office 2013 Professional plus with SCCM

Hello,
I want to deploy office 2013 with SCCM 2012. I want to make an package but how can i
download the office 2013 complete version ?<o:p></o:p>

Hi,
As far as I know, Microsoft now only provide MSI-based Office installer for Volume licensing Office. If you are a Volume Licensing customer, you can download the media via the Volume Licensing Service Center:
http://www.microsoft.com/licensing/about-licensing/office.aspx
More reference about how to deploy Microsoft Office 2013 using SCCM 2012:
http://gallery.technet.microsoft.com/office/How-to-Deploying-Office-0f954e7f
Thanks,
Ethan Hua CHN
TechNet Community Support

Office 2013 Pro Plus won't install - log file included

Hi,
I've freshly built a Windows 8.1 Pro laptop and attempted to install Office Pro Plus 2013. It bombs out at the end of the install, reverses the install and the GUI reports:
Microsoft Office Professional Plus 2013 encountered an error during setup
Below are the erros from the log file \AppData\Local\Temp\SetupExe(20150206153126A7C).log
2015/02/06 15:34:32:420::[6108] MSI(INFO): 'SchedSecureObjectsRollback: Failed to store ACL rollback information with error 0x80070002 - continuing'
2015/02/06 15:36:52:549::[6108] MSI(INFO): 'CustomAction CAInstallLicenses returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)'
2015/02/06 15:37:26:969::[6108] MSI(INFO): 'Property(S): OFFICE10FIX1INTERFACE = Error'
2015/02/06 15:37:27:437::[6108] Error: Failed to install product: C:\MSOCache\All Users\{90150000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi ErrorCode: 1603(0x643).
2015/02/06 15:37:27:437::[6108] Error attaching to OSE, error 0x00000000
2015/02/06 15:37:30:109::[6108] MSI(INFO): 'CustomAction CA_RollbackTempHxDs returned actual error code 1603 but will be translated to success due to continue marking'
2015/02/06 15:37:40:071::[6108] MSI(INFO): 'RegisterVisioCustomPropertiesRo: Failed - HRESULT error code: 2147647531'
Full log file here:
http://pastebin.com/9UFGzzP8
and ends here:
http://pastebin.com/6KZ6UyX4

Hi David,
Are you installing Office 2013 with a CD or source files on your local drive?
The log above tells us that the failure occurred during the install of the ProPlusWW.msi. "1603" is a generic MSI error code, so doesn't help much here.
I noticed below part in your attached log:
"2015/02/06 15:36:55:270::[6108] MSI(INFO): '02/06/2015 15:36:55.254 [3892]: Assembly Install: Failing with hr=80070005 at RemoveDirectoryAndChildren, line 396"
The error code 0x80070005 is also described as ACCESS DENIED, so you might want check your permissions and make sure you are running as admin.
Also, if you are installing with a CD, then please try a flat installation (which means perform an installation from an image that has been copied to a hard drive rather than directly from CD media), and see if issue persists. This can help
with problematic software installations because performing a flat copy is much easier for the computer than the random access reads required during a normal installation.
Regards,
Ethan Hua
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Office 2013 Professional Plus configures each time you start

I have a problem that has been well documented for Office 2010.
I have just installed Office 2013 as an upgrade from Office 2010 and every time I open an Office 2013 application I get the following message:
'Please wait while windows configures Microsoft Office Professional Plus 2013".
I have tried to follow the solutions provided for Office 2010, particularly Microsoft article ID 2528748; Method 1 did not solve the problem and using Method 2 the Fix It was not applicable and as I am using Windows 7, I was unsure how to manually apply
the fix.
Has anyone else experienced this problem and found a solution.
Regards
As an update, I did manually apply Method 2 but it still did not solve the problem. I considered doing a System Restore back to Office 2010 and found there were resore points created to 'uninstall' and 'reinstall' Office 2013 which corresponded to 'configures'
message.

Below is the answer I got from Max Meng (a forum moderator) when I posted a new question (it looks like I am going to have to completely uninstall and reinstall to see if that fixes it, but maybe this will help someone else). The thread this comes
from is:
http://social.technet.microsoft.com/Forums/en-US/officeitpro/thread/105fb8c6-c974-42c1-b783-c5e6f31d6d17
I thought restoring all security settings to default values was interesting. I noticed that I had some issues in my registry that prevented the SecEdit command from completing properly, but even when I had cleared them up, I still haven't fixed the
problem. I am also checking into possible interaction with Dragon Naturally Speaking (does anyone else who has the problem have that installed?). Here is what Max told me:
Not sure if you have tried to repair your Office, if no, please try to repair your Office as a quick fix.
If that doesn't work, try to fix it with the following methods:
Method 1:
Open an elevated Command Prompt, type the following command, and then pressENTER:
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
Method 2:
Try start Office in safe mode, see if this problem will still persists. (Press and hold the CTRL key, and then click the Office program to start it in safe mode.)
If the problem does not occur in safe mode, this issue might be related to third-party add-ins. Disable the add-ins and start Office to see whether the problem continues to occur.
If the problem continues to occur in safe mode, we recommend that you uninstall Office and then install it. To do this, read the following Microsoft knowledge base article:
http://support.microsoft.com/kb/2739501

How can I activate office 2013 professional plus with a MSDN product key ?

I have office professional plus 2013 x64. I'm trying to activate it with my MSDN product key but it says "This key is for a different version of Microsoft Office Professional Plus 2013 than what's currently installed"
However the product key is for Office pro plus 2013 x64 and x86! So, what's the problem here?

The problem could be one of these:
1. Install volume license edition rather than retail
2. install too many keys in your office some of them need to uninstall first
3. You are using a block key.
In the mean time use this cmd scrip and post the screenshot here: (hide the private infomation)
1. Find out your key and installation screen:
cmd+admin
cscript "C:\Program Files(x86)\Microsoft Office\Office15\ospp.vbs" /dstatus
[for x86 bit office on x64 bit Windows]
OR
cmd+admin
cscript "C:\Program Files\Microsoft Office\Office15\ospp.vbs" /dstatus
[for x64 bit office on x64 bit Windows or x86 on x86]
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Microsoft Office 2013 Professional Plus hangs on install

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