Microsoft office freezes my cursor
I was trying to install Office for Mac (2008) on my Macbook Pro (Snow Leopard). The installation was fine and everything worked, but now when I try to open an office app, it will open the "setup assistant", but it will freeze up my cursor so basically I can't do anything... It's only office doing this, all of my other apps work fine. Is there anyway of fixing this?
It's kinda tough to just guess what version of Office you installed, and what OS is running on your iMac.
I'm guessing you've installed Office 2004 on both machines, and both are running Leopard, and that you've tried using the program while logged into a temporary "New User" account to make sure one of your other startup programs isn't causing the problem...
And that you've already tried repairing permissions with Disk Utility, and that before you tried to re-install Office, that you uninstalled Office using their own remover program that's located in Applications->Microsoft Office 2004->Additional Tools->Remove Office (it's also on the Office Install disc).
If none of the above methods work, or you have an older version of Office, you could always get the new Office 2008 - or give iWork 08 a lookover (It can read and write Office files).
Similar Messages
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I installed Microsoft Office on my new MacBook few months ago. It has worked okay but now all the apps freeze wen I open them. Office still works fine on my iMac. And when I try to reinstall the Install Program freezes.
Please help!!!It's kinda tough to just guess what version of Office you installed, and what OS is running on your iMac.
I'm guessing you've installed Office 2004 on both machines, and both are running Leopard, and that you've tried using the program while logged into a temporary "New User" account to make sure one of your other startup programs isn't causing the problem...
And that you've already tried repairing permissions with Disk Utility, and that before you tried to re-install Office, that you uninstalled Office using their own remover program that's located in Applications->Microsoft Office 2004->Additional Tools->Remove Office (it's also on the Office Install disc).
If none of the above methods work, or you have an older version of Office, you could always get the new Office 2008 - or give iWork 08 a lookover (It can read and write Office files). -
Microsoft Office Installation Freezing in OS X Mavericks
I just upgraded my OS X from Snow Leopard to Mavericks on a 2008 iMac. As soon as Mavericks was finished upgrading I tried to install Microsoft Office 2011. It starts installing, but freezes about two minutes left on the install. After about 12 hours on the 2 minute mark I had to Force Quit the installation, and then I tried to restart the computer. When I tried to resart the office installation windoe would pop open and say it could not restart. I eventually had to do a hard reset. Does anyone know why office is freezing during the install?
http://answers.microsoft.com/en-us/mac/forum/macoffice2011?tab=Threads
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IMac Freezing & Microsoft Office for Mac
I took my 7 day old iMac back to the store I purchased from. After two days of solid testing, the techs there were unable to make my machine freeze or crash. This is after I experienced either a freeze or completely black screen/reboot every 2 to 5 minutes.
I brought the machine back to my office, fired it up and you guessed it...it froze. Here's the thing...the only software open was Microsoft's Entourage.
Yeah, I know...seems to go against all things good to have to load Microsoft products on a Mac, but my clients all use Office.
I uninstalled Entourage and so far so good...no crashing or freezing or black screens or anything.
I'm keeping a log of the software I have open for the next few days just in case the freezing happens again. That way, I'll know exactly what I have open at the time of the failure.
So I'm wondering if anyone else with a freezing iMac has Office 2004 loaded and could this perhaps be the culprit?Hi Bee,
Thanks for the welcome. My original post about my iMac problems are over in the Freezing iMac thread. After talking with AppleCare, I decided to take my new machine back to the store I bought it. They are what I think called a boutique Mac store. Anyway, they have a 7 day return policy...get all your money back.
I was so frustrated with the freezing, crashing, black screens, I went in with the intent of returning it for a refund. This small neighborhood store has been averaging selling 3 iMacs a week for since these Alum ones were released. Mine is the only one they have heard of with these issues. They were mystified and were really curious about this problem.
Anyway, I uninstalled the trial software before installing my copy of Microsoft Office. So even though your suggestion is very thoughtful and helpful, it doesn't apply to my machine.
I'm going to continue to monitor and record what I'm doing, although if I have many more unproductive days due to this machine, I will simply have to return it. As I've posted before, I'm self-employed...no workey, no eatey.
I was just wondering since Office for Mac 2004 was written as universal and not specifically for Intel Macs, could they be the culprit...although it looks like the problem people are having is pretty wide and so most likely the software is not the problem. Just trying to grasp for an answer... -
Microsoft Office on Mac Keeps Freezing
At first the Word document would freeze up. Then the preferred layout would change, with a pop-up prompt telling me that there is not enough memory or that I'm out of disc space, neither of which is true.
In the like manner, my account disc space got supposedly used up, though I don't have that many documents saved up on it . So I started saving documents on the desktop. Then the desktop disc space got supposedly used up through basic text documents. But I am doing basic text work, and I don't have anything major on my computer that would take up all the space.
What do I do? How do I fix the issue? Do I need to reallocate space? Does the Microsoft Office need to be reinstalled? If so, how do I do that without loosing the work that I have so far?
PLEASE HELP! Need to keep working and don't know how to resolve this issue.You do not have a Desktop disk space and an account disk space, one being separate from the other, as in one being full and the other not.
If your hard drive has plenty of space then that is all that matters as far as disk space is concerned. Click on your hard drive icon to highlight it then go the the menu bar and under 'File' select 'Get Info'. This will bring up a window that will tell you how much disk space you have. -
Microsoft Office cannot open after upgrade to Maverick
Please help me, as most of my work file are in Microsoft Office.
I'm tryng to update my Microsoft Office 2011 but SAFARI also keep "freeze" without any response.
regards,
Wahju
Processor 2.7 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Graphics Intel HD Graphics 3000 512 MB
Serial Number C02FV28MDH2H
Software OS X 10.9.2 (13C1021)
Process: Microsoft Word [340]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 14.1.0 (14.1.0)
Build Info: Unknown-110310~0
Code Type: X86 (Native)
Parent Process: launchd [153]
Responsible: Microsoft Word [340]
User ID: 501
Date/Time: 2014-04-25 14:08:30.511 +0700
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 9C088DB0-C370-1C93-1DF4-F81144D272D2
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7f6ffc
VM Regions Near 0xbf7f6ffc:
__LINKEDIT 00000000a850e000-00000000a8655000 [ 1308K] r--/r-- SM=COW /System/Library/Frameworks/AGL.framework/Versions/A/AGL
--> Stack 00000000bbff7000-00000000bf7f7000 [ 56.0M] ---/rwx SM=NUL
Stack 00000000bf7f7000-00000000bfff7000 [ 8192K] rw-/rwx SM=COW
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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489 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
490 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
491 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
492 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
493 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
494 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
495 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
496 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
497 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
498 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
499 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
500 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
501 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
502 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
503 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
504 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
505 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
506 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
507 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
508 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
509 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
510 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
511 libobjc.A.dylib 0x9097016a connect_class(objc_class*) + 82
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x08727803 ebx: 0x00002800 ecx: 0xa045f9e8 edx: 0x00000003
edi: 0x08727800 esi: 0x08727800 ebp: 0xbf7f7058 esp: 0xbf7f6ff0
ss: 0x00000023 efl: 0x00010287 eip: 0x90fc7631 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xbf7f6ffc
Logical CPU: 0
Error Code: 0x00000006
Trap Number: 14
Binary Images:
0xa000 - 0x1d80ffb +com.microsoft.Word (14.1.0 - 14.1.0) <16DA90E9-CF43-07DE-0064-8542F079070F> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
0x2174000 - 0x218dff7 +com.Suggestion:
1.1. Update Office!
14.1.0 is from 2011! The most recent Version is AFAIK 14.4.1 and in the chnagelogs over the last couple of years bugs/fixes regarding Mavericks show up.
1.2. http://www.microsoft.com/en-us/download/details.aspx?id=17198
1.3. http://www.zdnet.com/troubleshooting-ms-office-for-mac-on-mavericks-7000023414/
2. Try to check and restore permission in the disk utilitie.
/götz -
I have Microsoft Office 2004 on my MacBook (2.4 GHz Intel Core 2 Duo). It is currently up to date with Microsoft updates. I am running Mac OS 10.6.8. I just updated my Mac software with "Security Update 2012-001". I am now unable to print (Epson NX510 printer) from Excel or Word. When I click on the Print menu item in Excel, there is a flash in the background like it is trying to open the print window, but nothing else. I am able to print from other programs like TextEdit, Mail or KakeidaGraph. As far as I know I have the latest Epson print driver.
Also, I am also unable to open an existing Excel or Word file from the open menu - both programs lock up and do not respond. I have to force quit. After I restart Excel or Word I can open an existing file by double clicking on the file, but if I again try to open another file from the open menu, Excel or Word lock up.
Any similar problems?Howdy,
Apparently some are reporting that this causes the older PowerPC (PPC) applications that are supported in 10.6 via 'Rosetta' to crash upon attempting to open/save/print using any dialog box, or fail in other similar ways such as simply not printing or quitting, or freezing/hanging/crashing of the application.
I have read of some companies that have indeed submitted proper bug reports to Apple, but that is not a guarantee of a bug-fix being issued.
You might wish to read:
http://www.macintouch.com/readerreports/snowleopard/index.html#d02feb2012
If you are unsure if you are still using PowerPC apps, if the application is currently running, look under the 'Activity Monitior' (in Applications -> Utilities), or alternatively you could check in the System Profiler, Applications. Check the column "Type".
Here is a fairly simple way you can restore you system and restore you applications functionality again, if you don't have a recent clone or good Time Machine backup that you can restore from. If you do, restore from your backup prior to having installed the Security Update 2012-001.
Time Machine restore: http://support.apple.com/kb/ht1427
If you are restoring a backup made by a Mac to the same Mac
With your backup drive connected, start up your Mac from the Lion recovery partition (Command-R at startup) or Mac OS X v10.6 installation disc. Then use the "Restore From Time Machine Backup" utility. Select the backup prior to your issues, and it will be restored back to the state it was in at that time.
If you can't easily restore from a backup, you can instead do the following:
- You first start by reinstalling your OS X 10.6.x, this will preserve all your user data, your applications, no worries there.
- Then install the Mac OS X 10.6.8 Update Combo v1.1 (links provided below)
- Make sure you're printers are showing up correctly in your system preferences, if not, re-add the printers
- Then finally, run the Apple Software Update (by pulling down the Apple Menu), and install any and all remaining updates, except do not then re-install the Security Update 2012-001. It is possible that you may have to reboot after installing some of the updates, and you may even need to run it a 2nd time to make sure that you've got all updates, except NOT the Security Update 2012-001.
Links for 10.6.8 Update Combo v1.1:
http://support.apple.com/kb/DL1399
or the link to directly download this 1.09GB combo updater:
http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg
Cheers,
Daniel Feldman
=======================
MacMind
Certified Member of the
Apple Consultants Network
Apple Certified (ACHDS)
E-mail: [email protected]
Phone: 1-408-454-6649
URL : www.MacMind.com
======================= -
Microsoft Word Freezing Repeatedly, Application Not Responding
Just wondering if anyone else was having issues with Microsoft Word from MS Office 2008, where you open the application, you type a few sentences, and the application freezes with the spinning circle of death that won't go away until you click the dock where it says "application not responding" and do a force-quit? You can leave the circle spinning for 10-20-30 minutes, and it never goes away.
Now for the weird part--this error only happens for me when I'm using a specific document on my computer. I can open Word, start a new document, type several paragraphs of text, and it works fine. But I've been working on an existing paper for about two months that all of a sudden started causing these freezes/crashes when editing it. It's about 30 pages roughly, no images, no big inserts that would take up a lot of memory (116 kb in size). And up until today, there were no problems. So why all of a sudden can't I edit anything on this paper without freezing the program?! I downloaded the Microsoft Office 2008 Service Pack 1 that was just released after this problem started, and ran all the recent Java and program updates through Software Update with computer restarts. I even copied the text from the Word document I was working on, pasted it into a new document, tried saving it as both .doc and .docx, and again the program still freezes when working with that text in a new file. This one baffles me. It's like the text within a document is somehow freezing the application. One thing I did notice is that the freezes seem to happen when I'm scrolling using a mouse wheel. Not always, but quite a bit. I suppose this is some memory issue related to several pages of text that the program can't render or process when you add new lines of text or scroll, but again, I can't figure why this paper I've been working on for months all of a sudden decided to start freezing Word today. Can you really only have 30 double-spaced pages of text in Word before it crashes?
Looks like I've found my reason to switch to Open Office, since I'm 3-4 days out from a deadline. Any other solution strategies would be welcome. Thanks.Same problem here - Microsoft Word 2008 (update 12.1.7) will open fine, and then start the spinning pizza of death. Only way out is to force-quit the app. I've tried:
1) deleting plist and font cache files
2) uninstalling MS Office 2008, reinstalling and then re-applying updates 12.1.0 and 12.1.7
3) confirming that Apple's Font Card.app can verify all fonts
No luck. Currently I can't open any MS word doc without the spinning pizza of death.
If you are lucky enough that these symptoms only happen with a specific Word .doc file, I would see if the PC-originator could re-save the file as .RTF and resend. If you can then open it OK, you could revert back to .doc (or .docx) format. RTF format is Microsoft's interchange format. If there are anomalies in the .doc file, saving as .RTF can sometimes clean them up. Once done, you can revert back to native MS Word format.
...b -
Slow to open/close programs...esp Microsoft Office. How do I optimize?
Hello
I have a MacBook 2GHz Intel Core duo, 1 GB 667 MHz Ram...
I have had it since July '06 and since purchasing it I have noticed that it is extremely slow in operating and opening microsoft programs. Then once open the cursor spins and spins to reopen the program window. I have noticed some wait times with other programs as well but it is especially bad with microsoft office and adobe illustrator. iWeb and iPhoto lag as well.
Is this normal? It has become a very annoying to use
What can I do to optimize performance?
I love my MacBook but am starting to miss my Powerbook G4!
Any help would be greatly appreciated!
Best,
JohannaTry downloading the latest office update. This helped speed things up on my machine, 11.3.0
http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/ office2004/Office2004_1130.xml&secid=4&ssid=31&flgnosysreq=True -
Running Microsoft Office 2001 with Tiger vs Classic
Mac experts,
Okay, I have a couple of questions. First, I recently installed Tiger 10.4 on my G3 laptop. Runs great eventhough I know I'm pushing the envelope with only 128 MB of memory and at 400 MHz speed. Anyhow, since I also run several programs that required the Classic environment, I went ahead and installed 9.2.2 as well. Both systems seem to work well with each other. I then decided to update to Microsoft Office 2001 which went smoothly as well. The problem (and maybe it's not a problem) is only Classic will run Office eventhough Tiger will run Office for me on my iMac (G4). Is there a way to tell my little ole G3 laptop to run Office from Tiger instead of Classic. I have encounter some freez-ups when working in Office (just Word so far). I would be working and periodically hit save to save the work and several times, when save was hit the machinge would freeze up and require me to do a force quit. Anyhow, any help you guys can give me is greatly appreciated.
Second question. I take a lot of pictures and use iLife to make slide shows and movies. My iMAc has only a 20 GB harddrive so as you can imagine it fills up rather quickly. I purchased a 300 GB external harddrive to store all of my "productions" but was wondering if there is a way to automatically save photos in iphoto and music in itunes directly to the external harddrive instead of periodically making the transfer manually?
Thanks guys for all your help!
MarkYou need Office X or Office 2004 to run it natively in Mac OS X.
As for iTunes/iPhoto you can set where documents are stored in the preferences section of each application. -
Buttons on toolbar do not work in Microsoft Office 2003 programs.
I am using Adobe Acrobat Elements 6.0. My toolbar buttons do not work in any of my Microsoft Office 2003 programs. I can Print file and change the print file to Adobe PDF to convert, but it would be nice to be able to use these buttons on the tool bar. When I run my mouse cursor over the buttons it tells me to "see Adobe PDF menu for settings." Can anyone help me?
Did the buttons previously work in Office 2003?
The best information I could find is a troubleshooting guide: http://kb2.adobe.com/cps/317/317147.hml Make sure your installation of Acrobat and Office are fully updated.
As a side note, Adobe stopped developing Acrobat Elements in 2007. http://www.adobe.com/products/acrobatpro/acrobatel.html -
I have just installed microsoft office for mac, but when i try to use word etc the welcome screen pops up but i cant click continue. The colour wheel spins next to my cursor and i cant use the toolbar at the top of the screen. Any ideas?
Since this question is about a Microsoft product, you might have more luck getting suggestions if you ask in Microsoft's own forums.
Regards. -
Just bought brand new Lenovo g780. After solving problem after problem with this laptop, I have run into an issue that is not just annoying, it is thievery. I purchased Microsoft Office 2010 365 with the laptop and it came with a 25 character code for activation. The office starter says this code is invalid, the demo activator says it runs into a problem every time I try to install, and when I go to the control panel where I should find uninstall/change, Microsoft Office is THE ONLY program that only gives me the option to uninstall, not change, therefore I cannot fix it. I paid $120 for this program and am beyond angry at the fact that Lenovo could not even get that right.
Solved!
Go to Solution.YANG Yuanqing
CEO LENOVO
Unknown address
Unknown phone number
Unknown email address
Dear MR Yuanqing,
I understand that there is no direct way to contact you, so here is an open letter, which I hope you will see. Incidently, when I requested to speak to a manager this morning I was told this was not possible and that I should write in. So here we are in the 21st centuary, in this brave new technology driven world, a dream sold on by your company, it would appear that good old pen and paper is the way to communicate after all.
So where do I begin? Well my tale of woe goes back all way to February 12th 2013. So 12 weeks on no one is able to tell me what is wrong with my laptop, my wonderful G570. All I know is that there is a litany of problems, so I will list them for you and you can tell me what is wrong with the machine your company made and sold to me.
Get blue screen periodically
Cannot load office 2013 (has had 2 keys and same with office 2010)
Clock resets periodically
Pc freezes (on different browsers)
Your Swindon office has had my laptop for four weeks now and prior to that your office in Germany had it for 3 weeks. I paid 600.00 for this machine, and have only had eight months usage out of it. Your warranty is not worth the paper its written on.
Do you think its too much to ask for a new one, or am I just asking for the impossible? After all why should you care? Its not your problem is it? You’re only the CEO.
From a very disappointed and disillusioned Lenovo customer -
Microsoft Office 2004 Crashing with Leopard on Power Mac G5
I'm running Leopard 10.5.1 on a Power Mac G5 (Late 2005) Dual 2.3 GHz. I have Microsoft Office 2004 installed and it keeps crashing. And I have installed all of the available updates for Leopard and Office 2004. Is anyone else having this problem? Office 2004 is now essentially unusable because it often crashes during save or exit.
We have a similar problem.
10.5.2 Server, 10.5.2 Client, MS Office 2004 (All latest patches)
Its an intermittent problem that freezes MS Office when navigating through the "Save" Finder. It only appears to occur when trying to navigate through server folders and only affects MS office, all other apps are fine. -
Does one have to have the latest version of iWork in order to access and sync Microsoft Office documents like I did with MobileMe?
Hey there RMBrizzolara,
It sounds like you have downloaded iTunes from the download site, but when you connect the phone to your computer you are prompted to update iTunes to 11.1. I would start by opening iTunes and then verifying the version that is running with this article:
iTunes: How to find which version you are using
http://support.apple.com/kb/HT1208
On Windows
Open iTunes.
On the Help menu, click About iTunes. A window appears with scrolling text. The first text that appears displays the iTunes version (press the Space bar to freeze the text if it's moving too fast for you to read).
Also when you download the iTunes installer, you MUST double click the file that was downloaded to install it.
You can check in your Programs folder and try running the iTunes application from there to see if that works.
Cheers,
Sterling
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