Microsoft Office has detected a problem with your Information Right Management configuration.

Hi , I have a Windows Server 2012 RMS Cluster with Cryptograph Version 1 and trusted public certificates. I am using AD RMS at the moment with Exchange and it works fine via Outlook Webapp and client workstations.
I have a Windows 2008R2 Terminal Server which has Office2010 Pro Plus 32bit edition that cannot use ADRMS. The Windows Firewall is turned off on all profiles. The images below show some of the errors that
are being presented on the terminal server.
1.This image . When I reboot the server , the first message states , retrieving rights management url and then the error message pops up.
2.When I try and protect a word document: A prompt pops up to sing in with a Windows Live ID or Use a Microsoft Account. 
3.The image below is the output from IRM Check. As you can see there is a warning about Office and there are no user or
machines certificates.
Sean

Hi Sean -
In my experience, this error occurs when the client cannot contact the AD RMS server.  Can you confirm that the computer is domain-joined and you have registered the Service Connection Point?  This the default way the user finds its RMS cluster. 
You can also direct the client using registry keys.
I also recommend trying to reach the licensing/certification pipelines directly using Internet Explorer to confirm you have connectivity from the client to the RMS server.  Open IE and navigate to
https://adrmsurl.com/_wmcs/certification/certification.asmx and confirm you do not receive an error.
I hope that helps,
Micah LaNasa
Synergy Advisors
synergyadvisors.biz

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