Microsoft Office HUP key

So I recently reset my computer and wanted to reinstall Microsoft Office. I knew I still had the email with the license key so I eventually thought this wasn't going to be a problem. But now, when I enter the product code I got in the email, they tell me
it's not a valid one. Anyone able to help me?
Details:
Microsoft Office Professional Plus 2010
bought on 28/04/2012

Hi,
This issue may be caused since the product key is still considered to be used in the previous install, and is now being considered invalid.
For this issue, we don't have the access to the product key status. You need to contact the local customer service, explain the scenario in detail, probably you can get the product key reset and use it again. You can find the Global Customer Service
phone numbers from this link below:
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us?wa=wsignin1.0
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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