Microsoft Office Installation Freezing in OS X Mavericks
I just upgraded my OS X from Snow Leopard to Mavericks on a 2008 iMac. As soon as Mavericks was finished upgrading I tried to install Microsoft Office 2011. It starts installing, but freezes about two minutes left on the install. After about 12 hours on the 2 minute mark I had to Force Quit the installation, and then I tried to restart the computer. When I tried to resart the office installation windoe would pop open and say it could not restart. I eventually had to do a hard reset. Does anyone know why office is freezing during the install?
http://answers.microsoft.com/en-us/mac/forum/macoffice2011?tab=Threads
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Microsoft Office cannot open after upgrade to Maverick
Please help me, as most of my work file are in Microsoft Office.
I'm tryng to update my Microsoft Office 2011 but SAFARI also keep "freeze" without any response.
regards,
Wahju
Processor 2.7 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Graphics Intel HD Graphics 3000 512 MB
Serial Number C02FV28MDH2H
Software OS X 10.9.2 (13C1021)
Process: Microsoft Word [340]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 14.1.0 (14.1.0)
Build Info: Unknown-110310~0
Code Type: X86 (Native)
Parent Process: launchd [153]
Responsible: Microsoft Word [340]
User ID: 501
Date/Time: 2014-04-25 14:08:30.511 +0700
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 9C088DB0-C370-1C93-1DF4-F81144D272D2
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7f6ffc
VM Regions Near 0xbf7f6ffc:
__LINKEDIT 00000000a850e000-00000000a8655000 [ 1308K] r--/r-- SM=COW /System/Library/Frameworks/AGL.framework/Versions/A/AGL
--> Stack 00000000bbff7000-00000000bf7f7000 [ 56.0M] ---/rwx SM=NUL
Stack 00000000bf7f7000-00000000bfff7000 [ 8192K] rw-/rwx SM=COW
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x08727803 ebx: 0x00002800 ecx: 0xa045f9e8 edx: 0x00000003
edi: 0x08727800 esi: 0x08727800 ebp: 0xbf7f7058 esp: 0xbf7f6ff0
ss: 0x00000023 efl: 0x00010287 eip: 0x90fc7631 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xbf7f6ffc
Logical CPU: 0
Error Code: 0x00000006
Trap Number: 14
Binary Images:
0xa000 - 0x1d80ffb +com.microsoft.Word (14.1.0 - 14.1.0) <16DA90E9-CF43-07DE-0064-8542F079070F> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
0x2174000 - 0x218dff7 +com.Suggestion:
1.1. Update Office!
14.1.0 is from 2011! The most recent Version is AFAIK 14.4.1 and in the chnagelogs over the last couple of years bugs/fixes regarding Mavericks show up.
1.2. http://www.microsoft.com/en-us/download/details.aspx?id=17198
1.3. http://www.zdnet.com/troubleshooting-ms-office-for-mac-on-mavericks-7000023414/
2. Try to check and restore permission in the disk utilitie.
/götz -
Hi there,
I recently successfully installed Microsoft Office 2011. However, I still have the Microsoft Office 2011 installer icon (a CD icon) on my desktop and I'm not sure how to move it, or if I need to keep it.
I tried to move it to my applications, but while this created an alias (also as a CD icon), it also kept the original of the icon (the CD) on my desktop. Do I need to keep this in case Microsoft wigs out in the future, and is it the installer? Or once Microsoft is installed can I delete this?
Help! Any answers would be great. Thanks I also have an iMac and I'm having the same problem!Natdurk, yes you can delete it, but you should make a copy (or two) of the installer onto some other media before you do it, in case you have any issues re-downloading in case you need to restore later.
-
Microsoft Office 2011 not working with OSX Mavericks
Hello,
I downloaded OSX Mavericks within the past two or three days, and I've been able to use Microsoft Word just fine. I tried opening PowerPoint today and it crashed, so I updated the Microsoft Office package. Now, I cannot open anything but Messenger.Went through this exact problem two weeks ago.
Basically, when I installed I then updated and only Word would open correctly. After calling the help desk and going through a ton of suggestions we got it to work by doing update 14.1.0 and then opening Word and updating to 14.1.2. This fixed my problem and it hasn't repeated... and I use the whole office suite daily.
IIRC it was the 14.1.2 update after 14.1.0 that did it, however you can call Microsoft support... just make sure you have about 45 minutes available if you have to do some serious troubleshooting if the two updates don't fix it for you. Keep in mind this worked for me so YMMV. -
Question re. microsoft office installation home & student
Hi, we purchased a new iMac yesterday and at the same time we got the microsoft office home and student. We have set up two accounts on the machine, for practical reasons, so that we get access to our personal e-mail on the machine. The office version is available for one user but not for me - is this because we are both administrators? Does anyone have a suggestion for how to sort this out? We would like the license to be available for everyone on the machine, and hope this is possible :-)
Any advise would be apprecaiatedIf by application bar, you mean the Dock, it would not show up there for the second user. If the office suite was installed normally it will be in the Applications folder, to which the second user has access.
While in finder, open the Go menu at the top of the screen and select "Applications"
Microsoft Office should be in the folder that opens.
If you would like it to be in your Dock just drag the office application of your choice onto the Dock.
You may need to fill out registration information again for the application to work. Microsoft is a little fickle that way. -
Microsoft Office 2011 crashes under 10.9 Mavericks - solved
1. New machine running 10.9 (Mavericks).
2. Migrated a user from another machine also running Mavericks; that had Office 2008 and Office 2011 installed and (at least Office 2011) was running fine.
3. On the new machine, Word launched and then crashed immediately, never fully loading.
4. Tried the updaters 1410 and 1439. Installation failed with no suitable destination found - they could not be installed because of missing components.
5. Followed procedure to completely uninstall Office (http://support.microsoft.com/kb/2398768), removing Office 2008, 2011, Messenger.
6. Ran Office 2011 installer. Again, Word would not load.
7. Tried the updaters 1410 and 1439. Installation failed with no suitable destination found - they could not be installed because of missing components.
8. (As it turns out, steps 5, 6, 7 might have been unnecessary).
9. Created a new user. Office ran!
10. Update 1439 was accepted and the update ran.
11. Switched back to the original user; all OK.
Hope this helps.
Cheers,
Kevinhttp://answers.microsoft.com/en-us/mac
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Help on installing/opening Microsoft office 2011 v14.0.0 on Mavericks
Hello Mac Users!
I have updated from Snow Leopard 10.6.8 to Mavericks few days ago. I have a previously installed Microsoft word 2011 on my 10.6.8. After the upgrade to Mavericks, I am unable to open word, excel etc. and get a notification that " Check with the developer to make sure the version of Micrososft works with OS X. You may re-install the application and make sure to update OS for Software.
I have tried to unistall completely, and have added a new user to test it. But unfortunately, and even after fresh installation nothing works. I have also run uninstall tool and removed all possible microsoft traces.
Surprisingly when I locate Microsoft on the terminal it still shows /Applications/Microsoft 2011 (Which does not exist on finder)
It has been also happening with third party softwares like yahoo messenger, Skype.
I would really appreciate any quick fix for this. I am using Macbook mid-2010 model.
Thanks in advance!
I have posted a log here for a more detailed info.
Dyld Error Message:
Symbol not found: _iconv
Referenced from: /usr/lib/libcups.2.dylib
Expected in: /Library/GStreamer/*/libiconv.2.dylib
in /usr/lib/libcups.2.dylibI have three suggestions in addition to getting rid of Trusteer Rapport and MacKeeper. Be sure you followed their respective uninstallation instructions. Do not attempt to uninstall them any other way.
You disabled an essential component designed to protect your Mac from malware. Re-enable it: OS X: About Gatekeeper - Apple Support
Update OS X. The version installed is over six months old. OS X Mavericks: Install, update, and uninstall apps
2 GB memory is barely adequate for any recent Mac, let alone Microsoft's bloatware. For acceptable performance, 4 GB should be considered a more realistic minimum. Your Mac can address as much as much as 6 GB.
http://store.apple.com/us/mac/mac-accessories/memory
"Memory sold by the Apple Online Store is guaranteed to be compatible with your Macintosh."
Other than Apple there are only two vendors with which I have personal experience and can recommend: Crucial and OWC. People have reported problems with many other brands, yet Crucial and OWC's prices are as good as any you are likely to find.
Go to Crucial and download the little app that examines your system and recommends RAM upgrade options.
Their prices are good but don't have to buy memory from them - determine what you need and buy it from Crucial or OWC / MacSales. -
Microsoft Office Apps Crash with 10.9 Mavericks
How can make it work for office on the new mavericks 10.9? Since i install the latest version i can not work on office.
http://answers.microsoft.com/en-us/mac
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How do I remove Microsoft Office 2008 from my machine running Mavericks?
I have both 2008 and 2011 on my machine, and I don't use 2008, so I want to remove it. The Remove Office tool provided doesn't work, it gives me a nice big error report screen. Any thoughts on how to get rid of this?
http://support.microsoft.com/kb/2500821
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Mouse/program freezes in Mac OSX Mavericks
I recently updated my 2.8 GHz Intel Core i7 iMac to Mac OSX Mavericks (8GB RAM).
I'm using an Apple wireless bluetooth mouse and keyboard.
I'm now getting frequent freezes. The cursor can be moved but I am unable to write or click on any window. Only way to resolve this issue is a hard reboot.
Additionally, programs (Safari, Microsoft Office) sometimes freeze/stall with the spinning beach ball.
Overall the system is much more sluggish.
Any suggestions ?
I'm wondering if these problems are related to syncing services, e.g., Adobe Updater (really annoying when it interrupts/blocks workflow daily with another update check) or iCloud and Dropbox (check mark indicates up to date) - although superficially I don't see them active at the time of the freeze.Hi farpelix,
Thanks for visiting Apple Support Communities.
If your Mac is unresponsive and you think it may be related to software you've installed, try testing by booting into safe mode and creating a test user:
Mac OS X: What is Safe Boot, Safe Mode?
http://support.apple.com/kb/ht1564
Mac OS X: Starting up in Safe Mode
http://support.apple.com/kb/HT1455
If your system is responsive is responsive safe mode, this usually means OS X is fine, and the issue is caused by conflicting software in your user account.
Next, see if it behaves normally in a new user account. The steps in this article also apply to creating a new user in Mavericks:
OS X Mountain Lion: Create a new user account
http://support.apple.com/kb/PH11468
Best,
Jeremy -
Microsoft Office 2011 Font Issues with Yosemite Upgrade
My firm's standard font (Din) is no longer recognized by Microsoft Office applications, as it was with Mavericks and previous. Thinking it was a font issue, I tested out TTF and OTF files with no luck. Has anyone been experiencing font problems and is there a workaround?
avtomu_05 wrote:
And is any difference (I mean in quality) between 2011 Microsoft offices to upgrades 2008 office? or they will be same?
The quality will be the same. The quantity might be different. The special upgrade promotion offer is for will allow you to download Office 2011. Sometimes, to reduce the file size, the downloaded version doesn't come with all the extras that the CD version does.
I think the licensing is the biggest hassle. When you need to reinstall, you enter your license key and then it may ask for your Office 2008 license key too. Sometimes the installer will try to scan your disk to make sure you have installed the old version too.
Of course, all of this is just speculation on my part based on past experiences with similar products. The full version will be available in four weeks. I already have Office 2008 and plan to upgrade as soon as I can. -
Unable to open microsoft office
I am unable to open Microsoft office at all. I restored my system yesterday and it worked. shut down and logged on today the same issue. I show that an update was done last night so I am checking here first b/f I call microsoft.
How is this related to Firefox, or any Mozilla product?
It sounds like what you need to do is repair your Microsoft Office installation, then check Windows Update for any updates again.
* http://office.microsoft.com/en-us/access-help/repair-office-programs-HA010357402.aspx -
Microsoft office 2011 under Mavericks: can not open password protected files
I think that it all started with the installation of Mavericks.
I have a few Microsoft office 2011 files (excel and word) that are passord protected. Now, it's telling me that the file can not be opened due to an encrytion sheme that is not available in this country (I'm in Canada).
I've re-installed Microsoft Office, but that did not solve the problem.
ThanksSame problem for me, I had two password-protected Word files and both won't open now. It started after i tried to add support for an additional language (spanish), but removing it afterwards did not fix the problem.
OS 10.9, Office mac 2008 AND 2011 wont open the files BUT Preview can open it! (BTW this saved me) -
Problems with installation of Microsoft Office 2008
Trying to install Microsoft Office on my MacBook has completely messed things up: When I tried to install updates, the installer froze while trying to install SP1 Update. I restarted the computer and it now has a black bar on the right and left side of the screen. I can move things, so they're behind the black bars, but everything else seems to be 'squeezed', so e.g. the apple logo is still withing the visible screen. I've tried removing Office and installing it again - once again it freezes while attempting to update.
Office works fine, but the bars are pretty annoying!Since you are asking about a Microsoft product, why don't you ask your question on the Microsoft forum?
Allan -
Microsoft office freezes my cursor
I was trying to install Office for Mac (2008) on my Macbook Pro (Snow Leopard). The installation was fine and everything worked, but now when I try to open an office app, it will open the "setup assistant", but it will freeze up my cursor so basically I can't do anything... It's only office doing this, all of my other apps work fine. Is there anyway of fixing this?
It's kinda tough to just guess what version of Office you installed, and what OS is running on your iMac.
I'm guessing you've installed Office 2004 on both machines, and both are running Leopard, and that you've tried using the program while logged into a temporary "New User" account to make sure one of your other startup programs isn't causing the problem...
And that you've already tried repairing permissions with Disk Utility, and that before you tried to re-install Office, that you uninstalled Office using their own remover program that's located in Applications->Microsoft Office 2004->Additional Tools->Remove Office (it's also on the Office Install disc).
If none of the above methods work, or you have an older version of Office, you could always get the new Office 2008 - or give iWork 08 a lookover (It can read and write Office files).
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