Microsoft Office Lync 2013 crashing

Client will run for a while, but when idle in the background it locks up to when the user needs to use it, it crashes.
We then try to restart it and it states it is unresponsive and then closes. The program will then not run at all, creating an issue of uninstalling it and reinstalling to repair any faults. We are checking on the issue of possibly having multiple
installs, and updates on the computer as we speak.
Just wanted to know if the suggestions that were posted earlier have helped and if this may be something new.
We downloaded this program off of our Office 365 account and it has given us issues ever since.
Thanks for any suggestions.
Steve

Hi,
Did you install Bluetooth utility on the computer?
If yes, try to disable it, restart computer and test again.
It also may happen with the conflicts of other software, please try to perform Clean Boot for troubleshooting:
http://support.microsoft.com/kb/929135
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Lync 2013 crashes on startup in Windows 8.1 on Dell latitude E6520 machines

Lync 2013 crashes on startup in Windows 8.1 on Dell latitude E6520 machines. Every E6520 with windows 8.1.
Error message is:
Log Name:      Application
Source:        Application Error
Date:          4/15/2014 3:54:06 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ***
Description:
Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
Faulting module name: igdumd32.dll_unloaded, version: 9.17.10.3517, time stamp: 0x532b0b5b
Exception code: 0xc0000005
Fault offset: 0x00001040
Faulting process id: 0x10a0
Faulting application start time: 0x01cf58ecd02118cc
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: igdumd32.dll
Report Id: 14b4ce16-c4e0-11e3-8255-8c705a44a074
Faulting package full name:
Faulting package-relative application ID:
Video driver in the image was originally out of date, changed the driver to the latest and greatest available straight from Intel for the Intel HD 3000 graphics card and this error still appears. Driver 9.17.10.3517 exceeds the minimum requirement
for Lync 2013. The faulting module is related to the graphics driver, but reinstalling does nothing, uninstalling and then reinstalling does nothing, it cannot further be upgraded. This same error affects all the Dell latitude e6520's. It
also only occurs in Windows 8.1. The windows 7 image using the exact same driver version (both the outdated driver and latest driver) works just fine with Lync 2013.
Running Lync with administrative permissions does nothing, disabling hardware acceleration did nothing. None of our laptops come with the bluetooth adapter, and also updated all other drivers such as chipset and soundcard. Error occurs on the
RTM version of Lync, and Lync with SP1 fully updated. The rest of Office 2013 works fine. I am currently at a loss here short of telling the help desk to not image E6520's with Windows 8.1 because Lync 2013 doesn't work on it. But there has
to be a reason for it. Calling out for some suggestions here.
Thanks!

We also have the same issue with Dell E6420 running Windows 8.1. Lync application does not respond after start-up. Did you try looking for the error file under
C:\users\username\appdata\local\Microsoft\Windows\WER\Reportarchive
it should create file like AppHang_lync.exe_some numbers. search for the latest one.
Interesting, I don't have any 6420's handy but figured the issue would exist on those also. I looked up the location you mention and see many crash logs for Lync. Not really sure what the error is, just says it stopped working.
Version=1
EventType=BEX
EventTime=130420688460358806
ReportType=2
Consent=1
UploadTime=130420688461296414
ReportIdentifier=14b4ce17-c4e0-11e3-8255-8c705a44a074
IntegratorReportIdentifier=14b4ce16-c4e0-11e3-8255-8c705a44a074
WOW64=1
Response.BucketId=3a18275b4e359a3d32b33b327b07846b
Response.BucketTable=5
Response.LegacyBucketId=81648064370
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lync.exe
Sig[1].Name=Application Version
Sig[1].Value=15.0.4420.1017
Sig[2].Name=Application Timestamp
Sig[2].Value=5067326f
Sig[3].Name=Fault Module Name
Sig[3].Value=igdumd32.dll_unloaded
Sig[4].Name=Fault Module Version
Sig[4].Value=9.17.10.3517
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=532b0b5b
Sig[6].Name=Exception Offset
Sig[6].Value=00001040
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
UI[3]=Microsoft Lync has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\windows\system32\apphelp.dll
LoadedModule[5]=C:\windows\SYSTEM32\ADVAPI32.dll
LoadedModule[6]=C:\windows\SYSTEM32\ole32.dll
LoadedModule[7]=C:\windows\SYSTEM32\OLEAUT32.dll
LoadedModule[8]=C:\windows\SYSTEM32\MSVCR100.dll
LoadedModule[9]=C:\Program Files (x86)\Microsoft Office\Office15\LyncModelProxy.dll
LoadedModule[10]=C:\Program Files (x86)\Microsoft Office\Office15\LyncDesktopViewModel.dll
LoadedModule[11]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModel.dll
LoadedModule[12]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModelProxy.dll
LoadedModule[13]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrAs.dll
LoadedModule[14]=C:\windows\SYSTEM32\MSVCP100.dll
LoadedModule[15]=C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.16384_none_dadf89385bc5c7d7\gdiplus.dll
LoadedModule[16]=C:\windows\SYSTEM32\IMM32.dll
LoadedModule[17]=C:\windows\SYSTEM32\MSIMG32.dll
LoadedModule[18]=C:\windows\SYSTEM32\DWrite.dll
LoadedModule[19]=C:\windows\SYSTEM32\msvcrt.dll
LoadedModule[20]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[21]=C:\windows\SYSTEM32\RPCRT4.dll
LoadedModule[22]=C:\windows\SYSTEM32\combase.dll
LoadedModule[23]=C:\windows\SYSTEM32\GDI32.dll
LoadedModule[24]=C:\windows\SYSTEM32\USER32.dll
LoadedModule[25]=C:\windows\SYSTEM32\MSVCR110.dll
LoadedModule[26]=C:\Program Files (x86)\Microsoft Office\Office15\RtmPal.dll
LoadedModule[27]=C:\Program Files (x86)\Microsoft Office\Office15\RtmCodecs.dll
LoadedModule[28]=C:\windows\SYSTEM32\dxva2.dll
LoadedModule[29]=C:\windows\SYSTEM32\d3d9.dll
LoadedModule[30]=C:\windows\SYSTEM32\d3d11.dll
LoadedModule[31]=C:\windows\SYSTEM32\MSCTF.dll
LoadedModule[32]=C:\windows\SYSTEM32\SspiCli.dll
LoadedModule[33]=C:\windows\SYSTEM32\WINMM.dll
LoadedModule[34]=C:\windows\SYSTEM32\WS2_32.dll
LoadedModule[35]=C:\windows\SYSTEM32\PSAPI.DLL
LoadedModule[36]=C:\windows\SYSTEM32\POWRPROF.dll
LoadedModule[37]=C:\windows\SYSTEM32\pdh.dll
LoadedModule[38]=C:\windows\SYSTEM32\MSVCP110.dll
LoadedModule[39]=C:\windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[40]=C:\Program Files (x86)\Microsoft Office\Office15\dbghelp.dll
LoadedModule[41]=C:\windows\SYSTEM32\bcrypt.dll
LoadedModule[42]=C:\windows\SYSTEM32\SETUPAPI.dll
LoadedModule[43]=C:\windows\SYSTEM32\WTSAPI32.dll
LoadedModule[44]=C:\windows\SYSTEM32\PROPSYS.dll
LoadedModule[45]=C:\windows\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\windows\SYSTEM32\dwmapi.dll
LoadedModule[47]=C:\windows\SYSTEM32\dxgi.dll
LoadedModule[48]=C:\windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[49]=C:\windows\SYSTEM32\WINMMBASE.dll
LoadedModule[50]=C:\windows\SYSTEM32\NSI.dll
LoadedModule[51]=C:\windows\SYSTEM32\WINNSI.DLL
LoadedModule[52]=C:\windows\SYSTEM32\CFGMGR32.dll
LoadedModule[53]=C:\windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[54]=C:\windows\SYSTEM32\DEVOBJ.dll
LoadedModule[55]=C:\windows\SYSTEM32\nvinit.dll
LoadedModule[56]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
LoadedModule[57]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[58]=C:\windows\SYSTEM32\d2d1.dll
LoadedModule[59]=C:\windows\system32\uxtheme.dll
LoadedModule[60]=C:\windows\SYSTEM32\WINSTA.dll
LoadedModule[61]=C:\windows\SYSTEM32\SHELL32.dll
LoadedModule[62]=C:\windows\SYSTEM32\SHLWAPI.dll
LoadedModule[63]=C:\windows\SYSTEM32\shcore.dll
LoadedModule[64]=C:\windows\SYSTEM32\kernel.appcore.dll
LoadedModule[65]=C:\Program Files (x86)\Microsoft Office\Office15\Uc.dll
LoadedModule[66]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrCs.dll
LoadedModule[67]=C:\windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[68]=C:\windows\SYSTEM32\HID.DLL
LoadedModule[69]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09\Comctl32.dll
LoadedModule[70]=C:\windows\SYSTEM32\msi.dll
LoadedModule[71]=C:\Program Files (x86)\Microsoft Office\Office15\1033\lyncDesktopResources.dll
LoadedModule[72]=C:\windows\SYSTEM32\DavClnt.DLL
LoadedModule[73]=C:\windows\SYSTEM32\DAVHLPR.dll
LoadedModule[74]=C:\windows\SYSTEM32\d3d10_1.dll
LoadedModule[75]=C:\windows\SYSTEM32\d3d10_1core.dll
LoadedModule[76]=C:\windows\SYSTEM32\D3D10Warp.dll
LoadedModule[77]=C:\windows\SYSTEM32\sppc.dll
LoadedModule[78]=C:\windows\SYSTEM32\Secur32.dll
LoadedModule[79]=C:\windows\SYSTEM32\clbcatq.dll
LoadedModule[80]=C:\Program Files (x86)\Microsoft Office\Office15\UccApi.dll
LoadedModule[81]=C:\Program Files (x86)\Microsoft Office\Office15\Win32MsgQueue.dll
LoadedModule[82]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_7c55c866aa0c3ff0\Comctl32.dll
LoadedModule[83]=C:\Program Files (x86)\Microsoft Office\Office15\1033\ocapires.dll
LoadedModule[84]=C:\Program Files (x86)\Microsoft Office\Office15\Psom.dll
LoadedModule[85]=C:\Windows\SYSTEM32\msxml6.dll
LoadedModule[86]=C:\Program Files (x86)\Microsoft Office\Office15\OcImport.DLL
LoadedModule[87]=C:\Program Files (x86)\Microsoft Office\Office15\ocrec.dll
LoadedModule[88]=C:\windows\system32\mlang.dll
LoadedModule[89]=C:\windows\SYSTEM32\usp10.dll
LoadedModule[90]=C:\windows\system32\windowscodecs.dll
LoadedModule[91]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMediaManager.dll
LoadedModule[92]=C:\windows\SYSTEM32\AVRT.DLL
LoadedModule[93]=C:\Program Files (x86)\Microsoft Office\Office15\AppSharingMediaProvider.dll
LoadedModule[94]=C:\Program Files (x86)\Microsoft Office\Office15\RTMPLTFM.dll
LoadedModule[95]=C:\windows\SYSTEM32\WINTRUST.dll
LoadedModule[96]=C:\windows\SYSTEM32\CRYPT32.dll
LoadedModule[97]=C:\windows\SYSTEM32\MSASN1.dll
LoadedModule[98]=C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
LoadedModule[99]=C:\windows\system32\mswsock.dll
LoadedModule[100]=C:\windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[101]=C:\windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[102]=C:\windows\SYSTEM32\wlanapi.dll
LoadedModule[103]=C:\windows\System32\MMDevApi.dll
LoadedModule[104]=C:\windows\SYSTEM32\MFPlat.dll
LoadedModule[105]=C:\windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[106]=C:\Program Files (x86)\Intel\Media SDK\mfx_mft_h264ve_32.dll
LoadedModule[107]=C:\windows\SYSTEM32\EVR.dll
LoadedModule[108]=C:\windows\system32\NV\nvumdshim.dll
LoadedModule[109]=C:\windows\system32\nvd3dum.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Microsoft Lync
AppPath=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
ApplicationIdentity=00000000000000000000000000000000

Microsoft office professional 2013 encountered an error during setup

Trying to install the 32 bit version of Office 2013. Planning to keep all my old versions. I have Access 2002 and 2003 that I need. Was not installing Outlook 2013 as Outlook 2010 is the only Office app that I care if I have issues with
and my IT dept controls a a bit more. Getting the error "microsoft office professional 2013 encountered an error during setup" with no other info. I have Windows 7, full admin rights, and closed all other Office apps. I Just did a restart
which also installed all current Windows patches. Got the same error.
Any ideas or where to look for the cause?

I am having the same problem and am dead in the water.
Just in case one of the suggestions might have worked, I went through all of those above with no luck. At first the issue was that the preview version of the OSE was left behind by the uninstall, but I replaced it with the 2010 version, no dice.
I then uninstalled all office products to get the OSE uninstalled, and setup now gets beyond that hangup, but still fails. Following is the section of the log with the errors (MS email me for the full log):
2012/11/07 15:38:25:897::[5980] MSI(ACTIONSTART): 'Action 15:38:25: PublishProduct. Publishing product information'
2012/11/07 15:38:25:897::[5980] MSI(INFO): 'Action start 15:38:25: PublishProduct.'
2012/11/07 15:38:25:901::[5980] MSI(INFO): 'Action ended 15:38:25: PublishProduct. Return value 1.'
2012/11/07 15:38:25:901::[5980] MSI(ACTIONSTART): 'Action 15:38:25: InstallExecute. '
2012/11/07 15:38:25:901::[5980] MSI(INFO): 'Action start 15:38:25: InstallExecute.'
2012/11/07 15:38:25:921::[5980] MSI(COMMONDATA): 'Message type: 0, Argument: 1033'
2012/11/07 15:38:25:921::[5980] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Shared 64-bit MUI (English) 2013'
2012/11/07 15:38:25:922::[5980] MSI(ACTIONSTART): 'Action 15:38:25: AllocateRegistrySpace. Allocating registry space'
2012/11/07 15:38:25:923::[5980] MSI(ACTIONSTART): 'Action 15:38:25: ProcessComponents. Updating component registration'
2012/11/07 15:38:25:934::[5980] MSI(ACTIONSTART): 'Action 15:38:25: CAOSMRegisterLogonTaskRollback.x64.1033. '
2012/11/07 15:38:25:935::[5980] MSI(ACTIONSTART): 'Action 15:38:25: CAOSMRegisterFallBackTaskRollback.x64.1033. '
2012/11/07 15:38:25:937::[5980] MSI(ACTIONSTART): 'Action 15:38:25: RemoveODBC. Removing ODBC components'
2012/11/07 15:38:25:937::[5980] MSI(ACTIONSTART): 'Action 15:38:25: InstallFiles. Copying new files'
2012/11/07 15:38:26:142::[5980] MSI(ACTIONSTART): 'Action 15:38:26: CAOSMRegisterLogonTask.x64.1033. '
2012/11/07 15:38:26:247::[5980] MSI(INFO): 'CAQuietExec: ERROR: The system cannot find the file specified.'
2012/11/07 15:38:26:247::[5980] MSI(INFO): 'CAQuietExec: '
2012/11/07 15:38:26:248::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: Command line returned an error.'
2012/11/07 15:38:26:249::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'
2012/11/07 15:38:26:250::[5980] MSI(INFO): 'CustomAction CAOSMRegisterLogonTask.x64.1033 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)'
2012/11/07 15:38:26:253::[5980] MSI(INFO): 'Action ended 15:38:26: InstallExecute. Return value 3.'
2012/11/07 15:38:26:322::[5980] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2012/11/07 15:38:26:323::[5980] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2012/11/07 15:38:26:324::[5980] MSI(COMMONDATA): 'Message type: 0, Argument: 1033'
2012/11/07 15:38:26:324::[5980] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Shared 64-bit MUI (English) 2013'
2012/11/07 15:38:26:325::[5980] MSI(ACTIONSTART): 'Action 15:38:26: Rollback. Rolling back action:'
2012/11/07 15:38:26:325::[5980] Log level changed from: Standard to: Verbose
2012/11/07 15:38:26:465::[5980] MSI(INFO): 'CAQuietExec: ERROR: The system cannot find the file specified.'
2012/11/07 15:38:26:466::[5980] MSI(INFO): 'CAQuietExec: '
2012/11/07 15:38:26:467::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: Command line returned an error.'
2012/11/07 15:38:26:468::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'
2012/11/07 15:38:26:469::[5980] MSI(INFO): 'CustomAction CAOSMRegisterFallBackTaskRollback.x64.1033 returned actual error code 1603 but will be translated to success due to continue marking'
2012/11/07 15:38:26:524::[5980] MSI(INFO): 'CAQuietExec: ERROR: The system cannot find the file specified.'
2012/11/07 15:38:26:525::[5980] MSI(INFO): 'CAQuietExec: '
2012/11/07 15:38:26:526::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: Command line returned an error.'
2012/11/07 15:38:26:527::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'
2012/11/07 15:38:26:527::[5980] MSI(INFO): 'CustomAction CAOSMRegisterLogonTaskRollback.x64.1033 returned actual error code 1603 but will be translated to success due to continue marking'
2012/11/07 15:38:26:537::[5980] MSI(COMMONDATA): 'Message type: 2, Argument: 1'
2012/11/07 15:38:26:542::[5980] MSI(COMMONDATA): 'Message type: 2, Argument: 1'
2012/11/07 15:38:26:546::[5980] MSI(INFO): 'Action ended 15:38:26: INSTALL. Return value 3.'
-Ingram

Microsoft Office Outlook 2013 Synchronies, network bandwidth jammed Problem.

I have installed Microsoft Office Outlook 2013 (Standard Edition) in an about 5-6 Laptops, and I am facing issue that while synchronization is going on, my office network bandwidth is being affected. It utilises huge network bandwidth, and because
of that network gets jammed. I have configured using IMAP protocol and using my gmail account in that.
Can any one help me to resolve this issue.
Thanks in advance,
DIPAK AHIR.

Hi,
For your first question : YES network issue happen to all Laptops.
I will explain you the scenario, We are having some where about 80 machines (Including Desktops and Laptops) in our office network, all are working under same internet network. Out of this 80 Users We have 5-6 Laptop users who are using Microsoft
Office Outlook 2013 (Standard Edition). All these 5-6 Laptop Users are having different amount of mails (items) as well as folders. Once any of these user starts his / her mail client - Microsoft Office Outlook 2013, suddenly our network bandwidth gets chocked
and because of which my rest of the 80 users are not getting the Internet access. We have to ask them (Laptop user who has switched ON their Microsoft Office Outlook 2013) to close their mail client, Once Microsoft Office Outlook 2013 has been closed my network
gets stable. At first we thought that it is because of mails are getting downloaded from mail server and hence network is getting jammed, so we did another exercise that let their mails gets downloaded to their local machine and afterwords - next time when
they will start their mail client network should not be affected. But this network jammed scenario is still there, hence I ought to raise this issue.
For your information we have tried removing profile, deleted required folders and reconfigured Microsoft Office Outlook 2013 but still issue is being replicated.
Need your help for the same.
Thanks.
Dipak Ahir.

Microsoft office 2008 keeps crashing - program has worked fine for the last 3.5 years, but now crashes v. often - why? computer too old? any way to fix?

microsoft office 2008 keeps crashing - program has worked fine for the last 3.5 years, but now crashes v. often - why? computer too old? any way to fix?

http://answers.microsoft.com/en-us/mac/forum/macoffice2008?tab=Threads
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.2), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2

Microsoft Office X apps crash when using Mac OS X v 10.6.7

Microsoft Office X apps crash when using Mac OS X v 10.6.7

I think Office X has been obsolete for some time, but you might want to ask in the MS forums too:
http://www.officeformac.com/ProductForums/

Lync 2013 crashes when double-clicking on contact to send IM...

I have a 64 bit Windows 7 machine. I have Office 2010 and 2013 installed. I am able to successfully run Lync 2013 and login to the Lync Server and see my contacts and their statuses online. However, every time I double-click on a contact name to send
them an IM i get a message saying "Microsoft Lync has stopped working" and Lync shuts down and restarts. When I debug the error using Visual Studio 2010 I get an "Unhandled exception... Access violation" error.
Here is what I know so far... It has to do with some incompatibility with Office 2010, because when I uninstall Office 2010, Lync 2013 starts working properly. (However, I need Office 2010 installed for supporting my clients. <sigh>)
Here's is what I've done so far...
1. Uninstalled Office 2013 = Lync 2013 still crashes.
2. Uninstalled Office 2010 = Lync 2013 works fine now.
3. Reinstalled Office 2013 w/out Office 2010 present = Lync 2013 works fine.
4. Reinstalled Office 2010 followed by Office 2013 = Lync 2013 still crashes.
5. I've also delete the sip_ folder to have Lync recreate it = that doesn't work either.
I have also updated Lync 2013 to the latest version update provided by Microsoft, but nothing seems to help.
My Event Viewer says the following:
Faulting application name: lync.exe, version: 15.0.4675.1000, time stamp: 0x54629b57
Faulting module name: lync.exe, version: 15.0.4675.1000, time stamp: 0x54629b57
Exception code: 0xc0000005
Fault offset: 0x00f50000
Faulting process id: 0x1564
Faulting application start time: 0x01d024b896c56e36
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Report Id: 282d47fc-90ac-11e4-8ed2-14feb598d143
Any help will be greatly appreciated!!!

Hi bihtime3,
I understand the inconvenience caused by this issue. I would like to confirm if you have tried the following scenarios.
1. Repairing Office 2013 after installing Office 2010.
2. Installing Office 2010 before installing Office 2013.
Best regards,
Eric

Lync 2013 crashes on start up.

My Lync 2013 client is crashing on start up.
I already tried to completely remove Office 2013 en re-install it, but that doesn't help. All Windows updates are installed.
Running as Administrator also doesn't solve the issue.
All other Office programs are working.
When I start Lync, after 2 seconds this happens:
I see this error on the Event viewer:
I have a HP 8770w with Windows 8 Pro, 64 bit.
Office Professional Plus 2013, 64 bit version.

Try to update your Graphic Card drivers to the latest version
You can also check the solution in the similar thread
http://social.technet.microsoft.com/Forums/lync/en-US/d36d1f35-8118-467e-addd-fc8fa4db38a4/lync-2013-rtm-client-crashing-on-startup-in-windows-8-rtm
Please try to disable any local antivirus software to see if that fixes the issue.
Please remove Silverlight and reinstall it:
http://www.microsoft.com/silverlight/
Delete the Lync .exe from the Programs (x86) folder and then launching from the start bar.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

Hello,
After updating to the latest video drivers from the ThinkVantage Update Retriever, our Lync clients crash when sharing desktop on our T440P series and X240 series. I noticed when I uninstall the video driver I am able to screen share without incident. Also, if I update the driver from Windows Update I am able to share successfully. We use the update retriever and thininstaller to install our drivers in our environment. I have tried uninstalling the Lync updates all the way down to the base version and experience the same issue at every level. It crashes 100% of the time when sharing desktop. I have tested it on T440p machines in our environment that do not have the latest display driver, and no crashes occurred. Here are the specifics:
Thinkpad X240 [20AL]
Thinkpad T440p [20AN]
ThinkVantage Update Retriever 5.00.0007
Thinkvantage Thin Installer 1.2.0010
Intel HD Graphics Driver - gid634ww (10.18.10.3412)
Microsoft Lync 2013 SP1 32 Bit (15.0.4569.1503)
Error Message from Application Log:
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0af33
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0x00000879
Fault offset: 0x0000c42d
Faulting process id: 0x220c
Faulting application start time: 0x01cf707ca316ae96
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll
Report Id: 9bb7c6e4-dc70-11e3-b695-5c514fb23d46
Any help or insight is greatly appreciated.
Thank you,
John
Solved!
Go to Solution.

Just as an updated to this:
I'm still waiting on updated drivers to fix the issue, however, there is a workaround. If you disable Desktop Composition screen sharing will work.
Control Panel -> Performance and Information Tools -> Adjust Visual Effects -> Uncheck “Enable desktop composition
John

Lync 2013 Crashes When Transferring From Response Group

Hello,
Seeing a very strange issue on a couple of our clients running Lync 2013. Whenever they transfer a call from their response group Lync will crash. Calls into their direct line will transfer just fine. Here are two of the event logs we have
seen from this.
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: mso.dll, version: 15.0.4569.1506, time stamp: 0x52e0dcca
Exception code: 0xc0000005
Fault offset: 0x0000000001828520
Faulting process id: 0x1550
Faulting application start time: 0x01cf4766655f5ead
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: cbd75420-b38c-11e3-ae5c-0026b9dd72ee
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: LyncDesktopViewModel.dll, version: 15.0.4569.1503, time stamp: 0x52b0c3a2
Exception code: 0xc0000005
Fault offset: 0x0000000000119795
Faulting process id: 0xee0
Faulting application start time: 0x01cf4757f9b12418
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\LyncDesktopViewModel.dll
Report Id: 9db0d18d-b359-11e3-ae5c-0026b9dd72ee
We have tried a number of things this to get this working, but nothing has worked.
Installed Office 2013 SP1
Completely re imaged the client's computers
Deployed new Polycom Lync phones
Completely removed clients from their response group and the Lync server and added them back
I'm not sure where to go from here or what might be causing this. I would appreciate any thoughts you might have. Thank you!

By default, calls from Response Groups ignore call forwarding or simultaneous ring settings.
Lisa Zheng
TechNet Community Support

Lync 2013 Crashes when presenters switch

I am running Windows 7 on a 64 HP Workstation, Lync 2013, Lync 2010 Server. When the presenter changes in a Lync meeting. Lync crashes hard, sometimes requiring a computer reboot. Windows Reports the following event error.
0
APPCRASH
Not available
0
lync.exe
15.0.4623.1000
5372814c
nvwgf2um.dll
9.18.13.668
5057781b
c0000005
0062022f
C:\Users\bzf9lm\AppData\Local\Temp\WER191D.tmp.WERInternalMetadata.xml C:\Users\bzf9lm\AppData\Local\Temp\WER1FF1.tmp.appcompat.txt C:\Users\bzf9lm\AppData\Local\Temp\WER2197.tmp.hdmp C:\Users\bzf9lm\AppData\Local\Temp\WER2D5B.tmp.mdmp
C:\Users\bzf9lm\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_lync.exe_cffcb765e1a532e26945899b4b55bbe99bff6e75_cab_2fc22ecf
0
646feb4e-3cfb-11e4-a673-10604b5c4584
36
The nvwgf2um.dll is a video driver from Nvidea. A colleague had the same Lync issue and his Intel Video driver on his computer was the reported file that caused his Lync 2013 client to crash. He has a different video card in his computer.
What cause Lync 2013 to crash. We both are using 15.0.4623.1000 version of Lync 2013

Try to update to the latest Lync 2013 client version.
Try the latest update from september.
http://support.microsoft.com/kb/2889860
regards Holger Technical Specialist UC

Is Adobe Acrobat 9.5.5 Incompatible With Microsoft Office Pro 2013?

I have Adobe Acrobat 9.5.5 and recently upgraded from Microsoft Office Pro 2007 to 2013. I no longer have the option to save e-mails to PDF format. When I go into Outlook> File> Options> Add-Ins> Manage COM Add-Ins and place a check mark next to PDFM Outlook, I get "Load Behavior: Not loaded. A run time error occurred during the loading of the COM add-in." Does this indicate that Acrobat 9.5.5 is not compatible with Office Pro 2013?

Hi there p-eleven,
Support for Office 2013 was first added with the Acrobat 11.0.1 update. Please see http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Best,
Sara

Microsoft Office word 2013 wont open

Hi I recently purchased a Asus laptop with windows 8, I installed Microsoft office 2013 Home and student on it and made one document.
Now when I try and open office word from either the tile on the home screen or form the desk top, it will not open at all.
What should I do?

Hi,
Had you try to repair Office ? Did the other Office suit occur the issue?
If only the issue exists in Word, please check the Kb if it is helpful.
http://support.microsoft.com/kb/921541/en-us
Regards,
George Zhao
TechNet Community Support

Lync 2013 crashes when video preview or video is loading

Hey all,
For my work I have Office 365 (tried 32bit and 64bit) and this is installed on my windows 8.1 laptop of Dell. There are no problem using the software. But when I'm running lync and on purpose or by accidant go over the video icon in a conversation,
my lync freezes and after a while it wants to restart. The other microsoft voip software (Skype) does not have this issue and works perfectly. Also it is possible to open my video settings, the webcam will show everything like it should. Only hovering the
video icon in a chat is enough to make lync crash. For my work I'm really relying on lync., so I hope ther is a solution for this problem.
The webcam is a Quanta H.264 Integrate Webcam and it was working on a combination of earlier versions of windows and lync.
With some my colleagues (same laptop) running earlier version of windows there are no issues.
Is there some way to fix this problem?
thanks,

Mostly this problem is related with video driver.
Please try to update your video driver.
Lisa Zheng
TechNet Community Support

Lync 2013 Crashing on Video Preview

Hi,
I have a problem with a laptop where as soon as hovering over video preview lync crashes. I have updated/re-installed internal webcam drivers, graphics drivers. Ran repair on office, i'm looking to see if anyone has any other things to check?
Thanks in advance
Chris

Hi,
I suggest you collect the event logs to find the cause of this issue.
Press Win + R, type "eventvwr" in the blank box, press Enter.
Browse to Windows Logs -> Application, find if there's any error about Lync crash.
You can send the logs to us to help you analyze the problem, to protect your private information, you can send it to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Microsoft Office Lync 2013 crashing

Similar Messages

Maybe you are looking for