Microsoft Outlook Exchange / Canon Multi function Printer Email Issue

Hi there
A client of ours has been experiencing strange issues with one particular email address on their Microsoft Outlook Exchange Server and a Canon Imagerunner 1133if
The Canon scanning feature has been registered with all the computers and email addresses on their network. Whenever one of the employees scan a page to their email address, the email is sent and received with no problem whatsoever via Outlook 2010 Exchange,
running from the exchange server.
Only one email address on their exchange server doesn't receive any of the scans sent to it, even if it did sent successfully??
1. The email has been set-up correctly on the Canon and Exchange server (The email address syncs new emails and sends them without any hassle, but scanning to the said email, for eg. [email protected], won't show up in their inbox).
Note: We have checked the email on the canon printer and it has been registered correctly.
2. We have whitelisted ([email protected]) the email on the client's computer, made sure it's not a blocked sender in junk email, checked the exchange email tracking logs, and everything checks out, according to the log the email has been sent successfully,
but for some reason, the email doesn't receive on his personal exchange inbox...all other emails sent to this inbox receives perfectly.
Neither the Canon Printer techs, nor we, can find the issue. If anyone has experienced this particular problem, with this particular printer or setup, please respond, it will be MUCH appreciated.
Kind regards

I've heard many cases that user unable to scan to Email from Canon Scanner/Printer via Exchange Server. However, in this case, only one email address doesn't receive the scan items from the device, it seems to be none of business of IP/SMTP Port/DNS
or network else, I mean the server site due to the other user is ok. This following factors might be the root:
1. Email address itself. If necessary, please type the exact address through Canon Imagerunner 1133if and send one thing to the target email address to check the result.
2. Permission. Check and enable the Anonymous Group on Receive Connector somewhere.
3. The user's client. Disable all of security application in that user's computer, or logon this account in another machine to test the behavior.
If none of steps above works, please create a new user in AD and then check everything is fine for a new createing user account. Thanks.
Tony Chen
TechNet Community Support

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