Microsoft product not working some error showing
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 15.0.4569.1504
Application Timestamp: 52c5eccd
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 002080f4
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
Hi,
The problem may be caused by some 3rd-party add-ins, let's troubleshoot the problem by running Word in Safe Mode:
Press Win + R and type “winword /safe” in the blank box, then press Enter.
If there's no problem when Word is in Safe Mode, it should be an add-in problem, disable the suspicious add-ins to verify which one caused the problem.
We can also try repair the install of Office in Control Panel -> Programs and Features.
If the steps above don't resolve the problem, try disabling Hardware Acceleration from FILE -> Options -> Advanced -> Display -> Check Disable hardware graphics acceleration -> OK.
I hope the suggestions are helpful.
Regards,
Melon Chen
TechNet Community Support
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