Microsoft Setup Bootstrapper Has Stopped Working when Trying to Install MS Project Professtional 2013

I cannot get the trial version of MS Project 2013 to load onto my computer.
I keep getting "Microsoft Setup Bootstrapper Has Stopped Working" error message when attempting to download.

What operating system are you attempting to install to?

Similar Messages

  • Cannot install Office 2013: Microsoft Setup Bootstrapper has stopped working

    I have been trying to install Office 2013 and get this error. Microsoft Setup Bootstrapper has stopped working. Full details are below.
    The version of office I am installing is
    en office professional plus 2013 with sp1 x86 and x64
    The error log shows:
    2014/11/04 16:10:55:382::[7440] Cannot start standalone OSE. from <path>\en_office_professional_plus_2013_with_sp1_x86_and_x64_dvd_3928186\x86\proplusr.ww\ose.exe. Error code: 0x80070102
    2014/11/04 16:10:55:382::[7440] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
    2014/11/04 16:10:55:398::[7440] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
    2014/11/04 16:10:55:398::[7440] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
    2014/11/04 16:10:55:398::[4744] WER element [P4] is set to value [UnexpectedError]
    2014/11/04 16:10:55:398::[4744] WER element [P7] is set to value [UnexpectedError]
    2014/11/04 16:10:55:398::[4744] WER element [P6] is set to value [Unable to select Source Engine process to start, see debug level logs for detail]
    2014/11/04 16:10:55:398::[4744]  WER element [P6] is converted to [C6F06531]
    2014/11/04 16:10:55:398::[4744] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
    2014/11/04 16:10:55:413::[4744] Catalyst execution finished: 11/04/2014 16:10:55.  Return code: 30088.  Exception caught: UnexpectedError.
    2014/11/04 16:10:55:413::[4744] PERF: TickCount=4546680 Name=RunSetup Description=End function
    The error window shows:
    [Window Title]
    Microsoft Setup Bootstrapper
    [Main Instruction]
    Microsoft Setup Bootstrapper has stopped working
    [Content]
    Windows can check online for a solution to the problem.
    [V] View problem details  [Check online for a solution and close the program] [Close the program]
    Problem signature:
      Problem Event Name: OfficeClassicSetup
      SETUP EXE VERSION: 15.0.4454.1000
      SETUP DLL NAME: OSETUP.DLL
      SETUP DLL VERSION: 15.0.4569.1503
      ERROR CODE: UnexpectedError
      MSI HRESULT: Unspecified
      ERROR DETAILS: C6F06531
      FIRST ERROR CODE: UnexpectedError
      OS Version: 6.1.7601.2.1.0.256.4
      Locale ID: 2057
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I managed to fix this... here’s what I did:
    I extracted the MSDN ISO to my downloads folder
    I created an office 2013 config file with logging set to verbose and copied it to the x64 installer directory
    I ran the installer and looked in my temp folder (c:\users\rob.henwood\AppData\Local\Temp)
    The log file created said “Cannot detect OSE Service”
    I found the OSE Service in the setup folder from the ISO
    I looked on another machine and found where it is installed then copied the registry settings for the OSE service.
    I restarted the machine and found the Office 64 Source Engine service now existed. I started the service.
    I ran the Office installer again and it all worked OK!
    Steps to fix:
    Create a folder for OSE
    C:\Program Files\Common Files\microsoft shared\Source Engine
    Copy the OSE.exe file to that folder
    Open the OSE.reg file (shown below) and apply the registry settings in that file to your registry
    Restart your machine
    Open services (services.msc) and see that  Office 64 Source Engine is installed
    Start the service
    Try installing Office 2013/Visio 2013.
    OSE.reg:
    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64]
    "DisplayName"="Office 64 Source Engine"
    "Description"="Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports."
    "Type"=dword:00000010
    "Start"=dword:00000003
    "ErrorControl"=dword:00000001
    "ImagePath"=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
      6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,6f,00,6d,00,6d,00,6f,\
      00,6e,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4d,00,69,00,63,00,72,00,\
      6f,00,73,00,6f,00,66,00,74,00,20,00,53,00,68,00,61,00,72,00,65,00,64,00,5c,\
      00,53,00,6f,00,75,00,72,00,63,00,65,00,20,00,45,00,6e,00,67,00,69,00,6e,00,\
      65,00,5c,00,4f,00,53,00,45,00,2e,00,45,00,58,00,45,00,22,00,00,00
    "ObjectName"="LocalSystem"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64\Security]
    "Security"=hex:01,00,14,80,8c,00,00,00,98,00,00,00,14,00,00,00,30,00,00,00,02,\
      00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
      00,00,02,00,5c,00,04,00,00,00,00,00,14,00,9d,01,00,00,01,01,00,00,00,00,00,\
      05,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\
      00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\
      00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,01,01,00,00,00,00,\
      00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

  • Microsoft Setup Bootstrapper has stopped working, cannot install

    We have acquired license for MS Office Pro Plus 2013.  and downloaded SW_DVD5_Office_Professional_Plus_2013w_SP1_64Bit_English_MLF_X19-35976.ISO
    to  be installed on my 64bit system. but i am unable to do that as it reaches half way and then shows below mentioned message,
    Microsoft Setup Bootstrapper has stopped working
    I have tried several suggestions like cleaning registry, disabling firewalls, antivirus, stopping print spool, stopping services etc.
    please help me get thru this problem. 

    Hi,
    There are many reasons for the happening of this problem (Bootstrapper has stopped working), like a beta edition of Office exists, antivirus or firewall program or other security software, etc.
    Have you ever attempted to install other Office products on this machine previously? Remnants of old Office installation is a common cause of this issue.
    I see you've mentioned "cleaning registry", not sure how you did this, the recommended way to remove any traces/remnants for the old Office instance from your system is to run
    Microsoft Fix It tool.
    After this, please try again in Windows clean boot and see if issue persists:
    http://support.microsoft.com/kb/929135
    Please feel free to post back with any findings.
    Regards,
    Ethan Hua
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Office 2013: Microsoft setup bootstrapper has stopped working

    I cannot install Office Professional Plus 2013 on Win 7 64-Bit. Neither x86 nor x64 Office 2013 can be installed sucessfully.
    I've tried to uninstall the previous versions of Office 2007, via using the Microsoft Fixit tool
    MicrosoftFixit50154 in
    http://support.microsoft.com/kb/971179, but after that, it still failed to install Office 2013.
    I've tried to remove all traces of the new Office installed on the system via
    O15CTRRemove in http://support.microsoft.com/kb/2739501, but this fix cannot work with error code
    0x80300113.
    Can anyone help me? Thanks!

    Microsoft Office has stopped working.
    Microsoft Word has stopped working.
    Microsoft Outlook has stopped working.
    Microsoft Excel has stopped working.
    Microsoft PowerPoint has stopped working.
    Microsoft Publisher has stopped working.
    Microsoft Visio has stopped working.
    If You have any Problem Please Visit . this is very usefulll artical
    http://www.broovo.com/how-to-fix-microsoft-office-2013-bootstrapper-error/

  • ScenarioEngine.exe has stopped working when trying to install sqlserver 2014 Express with tools.

    I have downloaded the enu file from MS, for the above SQLServer 2014 express edition.
    After checking that all the prerequisets had been met, I extracted the files, from the enu, to a folder and ran the Setup.exe.
    Immediately, I received the warning "The ScenarioEngine.exe has stopped working" and the installation stops.
    I did not encounter this issue installing SQLServer 2012 Express with tools, on the same pc, and it has been running without any issues,
    The pc concerned is running Windows 8.1.

    SQL Server 2014
    1. Save the following in a text file, change the extension to .reg, double-click on the file, and on the prompt that appears, select yes to populate the registry: 
    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\120\Bootstrap] 
    "BootstrapDir"="C:\\Program Files\\Microsoft SQL Server\\120\\Setup Bootstrap\\"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\120\Bootstrap\Setup] 
    "PatchLevel"="12.00.2000.80"
    2. Next, copy the following files and folders from the media to the specified destinations:
    File/Folder in media
    Destination
    X64/X86 folder (depending on what architecture you want to install)
    C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\SQLServer2014
    Setup.exe
    C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\SQLServer2014
    Resources folder
    C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\SQLServer2014
    Next, re-run the setup, and it should proceed beyond the point of error this time.
    As always, comments/suggestions/feedback are welcome and solicited.

  • Microsoft Setup Bootstrapper has stopped working

    I am currently on Win10 Pro TP Build 10061.  Anytime I try to install Office Pro 2013 w SPY (or Visio 2013) from my MS Partner media, it fails with this message.
    I have tried run as admin, Win 8 compatibility mode, Win 7 compatibility mode, running the MS FixIt utilities to remove all old remnants.  I have downloaded, re-downloaded, re-re-downloaded the media.  Mounted it directly, extracted it to a local
    folder, checked that the ISO file wasn't blocked in its properties after download. All with no luck.  Oddly, I can install Office from my Office 365 account though.  So at least I can get that version of Office running.  However,
    I still can't get other Office products running, like Visio.
    Any thoughts?  Anyone else seeing this?
    Keith Copeland

    Hi Keith,
    Thanks for posting.
    You may take a try with the following KB, see if they could help:
    https://support.microsoft.com/en-us/kb/290301
    And
    https://support.microsoft.com/en-us/kb/2822317
    Besides, you may also try to use Office Preview in Store Beta:
    The next chapter of Office on Windows
    Regards
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • Microsoft setup bootstraper has stopped working

    hi, when i am trying to install microsoft office professional plus 2013  in my windows8.1 based system pc , i can not installed it. there shows a massage " microsoft bootstraper has stopped working" i tried to installed it several time but
    it shows same massage . please help me.....

    Hi,
    "Microsoft Setup Bootstrapper has stopped working" is a generic error for Office installation. It could be caused by lots of reasons, thus the troubleshooting of this issue can be tricky.
    You might first check the setup log file and see if there is anything useful there. If you would like us to help analyze the logs, you can send the log file to this email account:
    [email protected] and inform us here (the email subject should be the link of this thread).
    Also, to troubleshoot the issue, I would sggest we try following steps:
    If you have any trial or beta version of Office 2013 ever installed on your computer, please try to run
    Microsoft Fix-It tool
    to remove any possible traces which might cause the problem.
    If you have enabled any real-time scanning feature of your antivirus program or firewall application, temporarily disable them, then try again.
    Hope this helps.
    Regards,
    Ethan Hua
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Setup bootstrapper has stopped working Office PP 2013

    I have downloaded the Office Pro Plus 2013 ISO from our licensing site. The ISO is good as i was able to install the suite on a 2008R2 XenApp 6.5 server.
    However every time i try to install it on my windows 7 SP1 64bit PC i get the error
    "Microsoft Setup Bootstrapper has stopped working"
    This is in the event viewer:
    Fault bucket 3355664129, type 5
    Event Name: OfficeClassicSetup
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 15.0.4420.1017
    P2: OSETUP.DLL
    P3: 15.0.4420.1017
    P4: 0x80004005
    P5: Unspecified
    P6: 835EB42B
    P7: 0x80004005
    P8: 
    P9: 
    P10: 
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: a69e6953-55e2-11e2-b617-d4bed90d8d01
    Report Status: 0
    I have done some Google searching and tried all the suggestions.
    Ran all windows updates. Uninstalled Office 2010. Burned the ISO to CD and tried.
    2013 has never been on my computer before as far as im aware. I had someone else try in the office on their laptop with the same results....
    Any thoughts?
    Systems Administrator

    Here is the XML view of the event
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider
    Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated
    SystemTime="2013-01-22T21:38:37.000000000Z" />
    <EventRecordID>21769</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC1030016593.domain.com</Computer>
    <Security
    />
    </System>
    <EventData>
    <Data>3355664129</Data>
    <Data>5</Data>
    <Data>OfficeClassicSetup</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>15.0.4420.1017</Data>
    <Data>OSETUP.DLL</Data>
    <Data>15.0.4420.1017</Data>
    <Data>0x80004005</Data>
    <Data>Unspecified</Data>
    <Data>835EB42B</Data>
    <Data>0x80004005</Data>
    <Data
    />
    <Data
    />
    <Data
    />
    <Data>C:\Users\sboudrea\AppData\Local\Temp\SetupExe(201301221437291E34).log C:\Users\sboudrea\AppData\Local\Temp\MSI115b3.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI21d07.LOG
    C:\Users\sboudrea\AppData\Local\Temp\MSI21d08.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI21d09.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI21d0a.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI21d0b.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI21d0c.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI21d0d.LOG
    C:\Users\sboudrea\AppData\Local\Temp\MSI21d0e.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI21d0f.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI21d10.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI21d11.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI2e513.LOG C:\Users\sboudrea\AppData\Local\Temp\MSI4e698.LOG
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