Microsoft Surface ans Netprotect plus

Wht can't I down the bt netprotect plu onto my microsoft surface 2?

If it's the standard Surface, running Windows RT, then it won't let you download software from anything but the Windows app store.
Quite frankly, I wouldn't want to run anything as huge and bloated as NetProtect Plus (which is just a re-badged McAfee suite) on anything but a reasonably high-powered computer anyway.  My desktop PC copes fine with it, but my old Asus netbook ground to a halt whenever McAfee started doing anything.

Similar Messages

  • BT NetProtect Plus no option to install

    I'm trying to get BT NetProtect Plus on my PC.  I'm a customer with unlimited usage.  However when I go to install it there is no option to download as it say 'Sorry you need to be a customer' then a note to say that I should check my broadband order!
    I'm logged in on the main account but apparently I'm still not a customer?
    Please can you resolve asap.
    Thanks.

    pandd wrote:
    Are you going to this page to install http://www.productsandservices.bt.com/consumerProducts
    Please explain "Microsoft Security Essentials" and why I can't get BT NetProtect Plus even as a BT customer.
    If you are logging into bt.com and it still says you are not a broadband customer, then if you are a new customer, your account may not have been set up yet.
    Have you contacted BT Broadband Help, to see what they say?
    If you still cannot get anywhere, they you could try Live Chat here
    http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
    Or the BT Care team forum moderators here
    http://bt.custhelp.com/app/contact_email/c/4951
    If you have a Windows PC, then Microsoft Security Essentials is provided free at this address
    http://windows.microsoft.com/en-GB/windows/products/security-essentials
    You can only have one piece of anti virus software installed on your computer.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • BT NetProtect plus – Real time scanning and update...

    I have posted this message as both a pointer in case others have the same issue as well as whether anyone has found a proper resolution.
    I have recently experianced problems with my BT NetProtect plus indicating the Real time scanning has stopped and any attempt to restart it does not work. This is accompanied with it keep promptig that there is a new update and to restart the computer. This happened every time I logged on.
    I had spent some considerable time with the BT support people who have now reinstalled the software about 6 time's after the 2 time I had already tried.
    I run Windows 7 64 bit and recently installed an SSD drive. The key thing I have subsequently discovered in my upgrade is that I changed some registry settings to make my default installation location to be my D: drive. I followed this post :
    The 64bit version has two versions of regedit. Make this change as well:
    1.) Enter into Start>Run: %systemroot%\syswow64\regedit 2.) Go to: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion 3.) Change the Path in DWORDs ProgramFilesDir, ProgramFilesDir (x86) to the new path, probably just changing the drive letter
    Everything works fine apart from BT NetProtect plus which when installed new has the above issue.  If I change the default install location back to C: drive then it installs OK and works OK when I subsequently change the default install location back to the D: drive. When I say works OK, that is until BT NetProtect plus issues a major update when the same problem appears again.
    I am waiting further contact from the 3rd line helpdesk but the 2nd line team did not seam to know of this problem.
    Has anyone else experenced it or know of a proper solution ?

    A full McAfee scan on my desktop PC can take about 2 hours or so and a full scan sometimes slows down my over 3 year old desktop PC. Thats why I only do a full McAfee scan every once in a while but I do a quick McAfee scan every 6 or 7 days.
    I do like the McAfee shredder though and use that now and again. I also got McAfee quick clean set to run at lest twice a week.  
    I have used Norton in the past and that slowed down my last PC more than McAfee from BT. The free version of AVG is good but its only an anti-virus. Some say the windows firewall is ok but not the best.
    I also have windows defender set to do a quick scan every evening around 9pm. As most nights I have my Desktop PC on at that time.
    I also do a disk clean up at leat once a day.
    Darren

  • BT Netprotect PLus - Renew Licence Issue

    Quod Core PC with Vista s/p2 64bit
    BT BB with option 3
    I have enjoyed BT Netprotect Plus for sometime and every now and again I get a stupid licence renew issue occur as do others. Well it has happened again but this time I have been unable to fix it. According to Microsoft's Windows Security Alert I have no McAfee Firewall or Antivirus installed or initiated. I can't even switch over to MS's firewall.
    According to the BT BB FAQ's it is just a simple matter of right clicking on the "M" icon and selecting the renew licence. Except in my case the icon disappears after the desk top appears on boot up. The desktop icon fails to work as well and I've run short cut fixes and even selected the program from the list of programs all to no avail as the program fails to boot.
    I have even tried to uninstall and reinstall BT Netprotect Plus but every time I do this I lose access to the internet. A yellow triangle appears stating "Local Access" only. To regain internet access again I have to invoke a restore going back 5 days.
    When I boot up McAfee Security Plus it appears in red and tells me my PC is at risk and when I run the "fix" button it takes me to their pay and download web site which is rich considering I pay for these services in BB option 3.
    I have looked up BT's FAQ page and have seen similar experiences and it is recommended to download McAfee's Virtual Technition which I have done and run a scan. No feedback received that there is a problem or indeed whether it was fixed and there is no change to my PC as I still can't renew the licence. Just to make this a little more annoying and weird I have two other PC's connected to my LAN. A laptop running windows 7 and an ancient beast running XP. Both have access to the internet and and there are no issues with updating BT Netprotect antivirus s/w. I have even used my laptop to invoke licence renewal on that PC thinking that would satisfy McAfee but I still can't fix the problem on my Vista PC. Please help. Incidentally I think it is bad customer service not to warn customer's of a licence renewal. It was bad enough when BT supplied Symantec A/V products. I'm on my Vista PC every day and auto updates for McAfee are set up. Look forward to the answer on this one. Please don't tell me to re-install Netprotect again. Regards Dave

    Hi GHFM,
    Have you tried this yet?
    https://kc.mcafee.com/corporate/index?page=content&id=KB53512
    Cheers,
    Chris.
    BT Mod Team.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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  • BT Netprotect Plus and Bullguard

    I've just signed up for BT INfinity which is now installed and working fine. So, now I have an email from BT asking me to ste up BT Netprotect Plus, which I understand comes free with this package.
    I already have Bullguard Internet security (with 95 days subscription left). Should I uninstall Bullguard now and install Netprotect Plus, or wait until the Bullguard subscription ends?
    And will Netprotect Plus provide the same securities as Bullguard? (It seems to, as far as I can see, including BT's online backup drive as well)
    Thanks!

    I have read carefully through the replies to your original post Rachel.
    It is correct that you should never have two anti-virus security applications installed at the same time and that you should always ensure the one you have is uninstalled before installing a different application. Do not rely on the anti-virus package you are installing to do this for you.
    However, I do not agree with one statement made. McAfee is a good solid make of anti-virus software. They provide anti-virus products to the commercial market and have a good product, that is trusted by many people and companies.
    I have had Bull Guard installed on my computer and have got 45 days left to run on the free license. It is also a good product, but, as you say, the BT infinity product is provided free, to up to 5 computers in your household I believe, so having at last got round to it, I am uninstalling the Bull Guard product, which is very good, and installing the BT infinity product.
    As a last note. If I did not have this free offer from BT, I would be installing and using ClamWin, which is a free product under the GNU General Public License (GPU). This is an excellent product and is always free under this license.
    I do not see any point in paying for a product, when there are many good, robust and reliable products available fee-of-charge.
    I operated for many years without an anti-virus product and never got infected, becuase I (and my children, of course) am always careful what sites I visit and what things I download. That and a good firewall at the point of entry into your internal network (LAN) are all that is really needed and your BT hub provides a suitable hardware firewall for you protection. Of course, there are better ones and it could be tweaked to make it more secure, but generally, it is the actions of the internet user that causes the vast majority of security and malware problems on a computer.
    I am a security, network and Microsoft engineeer of 30 years experience.

  • Problem installing NetProtect Plus

    Yesterday I upgraded to Windows 7 from XP on a desktop computer that previously had NetProtect running. After a clean install of the OS I tried to install NetProtect Plus via the "download BT Software" link. I created and logged in to a McAfee account, but when I ran the installer I got the message:
    "We're sorry, but there are no programs that you can install from this McAfee account. Please log in with another McAfee account, and try installing again."
    Net Protect is still running and updating OK on my netbook which is also running Windows 7, but this was installed before the requirement to register an account with McAfee.
    Paul

    I have successfully installed BT NetProtect Plus on two Packard Bell computers but when I try the method using a Dell Inspiron running XP the installation stops and informs me:
    "McAffe Integrated Security Platform Installer has stopped working"
    The details of which are:
    Problem Event Name: APPCRASH
    Application Name: Install.exe_McAfee Integrated Security Platform Installer
    Application Version: 4.5.188.0
    Application Timestamp: 4bc8ff5c
    Fault Module Name: kernel32.dll
    Fault Module Version: 6.0.6001.18215
    Fault Module Timestamp: 49953395
    Exception Code: c000008c
    Exception Offset: 000442eb
    OS Version: 6.0.6001.2.1.0.768.2
    Locale ID: 2057
    Additional Information 1: 1a0c
    Additional Information 2: ffa867517e4ef748d61356445c1cd7b8
    Additional Information 3: c8be
    Additional Information 4: 0521364882d3a5ae8bc8d4ec805303dd
    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    Need I disable any of the other PC protection software?
    Any ideas how I can get the installer to work?

  • McAfee security(BT Netprotect plusa) excluding cer...

    I am using be provided antivirus, which came with my BT broadband.  BTNet protect
    plus which is essentially McAfee
    I am using Dragon naturally speaking, which is a piece of speech software
    There is obviously a conflict between this program and the McAfee antivirus
    I can see no obvious way of a building into the antivirus software a list excluded files-files not to be checked?  Can anyone help me on this?
    Thank you

    You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
    http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
    Make sure you follow it including the McAffe removal tool part.
    The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

  • Netprotect plus suddenly removed

    Hi, excuse me if this is not the correct place to make this post. I am an option 2 customer and have been for quite some time. I used my computer this morning with no problems, however when I logged on this afternoon I got a message that my netprotect product was out of date and needed updating. I googled the problem and was directed to a BT help page. I followed the instructions to uninstall and then re-install. When I attempted to re-install the only option available to me was to purchase it for £3.49. I have been passed from helpdesk to helpdesk for over 3 hours with no success.
    The last person I spoke to sent me a link to download the product 'free' for a month to give me some protection. This link fails everytime I atempt to instal it. Has anybody any ideas about what is happening as I am getting nowhere with it.

    BT Netprotect /McAfee can cause problems on some computers and uses a lot of computer resources. My advise would be to uninstall it and install a free program such as Microsoft Security Essentials or AVG 2013 free or Avast free.
    If you do want to uninstall BT Netprotect follow this link
    http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
    Make sure you follow the guide and after a restart run the McAfee removal tool.
    If you don't want to uninstall but want to re-install carry out the uninstall as above then follow this guide
    http://bt.custhelp.com/app/answers/detail/a_id/12640/~/how-do-i-get-bt-netprotect-plus%3F

  • BT Cloud & BT Netprotect Plus

    I have moved home and upgraded to W8.1 and I am now getting the the following problems.
    No option to download Netprotect plus under My Extras in My BT
    I also get the following message when trying to access BT Cloud in My Extras -
    Any Ideas?
    Error 500--Internal Server Error
    From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.5.1 500 Internal Server ErrorThe server encountered an unexpected condition which prevented it from fulfilling the request.
    Solved!
    Go to Solution.

    There have been reported problems with BT Netprotect and Windows 8.1. While that does not answer why its not shown in your Options. It could be that the package you are now on since your move does not include BT Netprotect. It is now a paid for option unless you are on the Infinity packages or the Unlimited Broadband plus package.
    My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free, AVG Free and Microsoft Security Essentials.
    If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
    http://bt.custhelp.com/app/answers/detail/a_id/13523

  • Post Moved NetProtect-Plus-McAfee-Security-Scan-P...

    Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/NetPro​tect-Plus-McAfee-Security-Scan-Plus-amp-Rapport-cl​...
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
    http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
    Make sure you follow it including the McAffe removal tool part.
    The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

  • NetProtect Plus, McAfee Security Scan Plus & Rappo...

    Hi - we have a random variation in the speed at which IE and Firefox run. IE is also very slow to start up on our MSN homepage.
    Could it be that the anti-virus software we have installed is clashing?
    BT NetProtect Plus version 10.5.240
    McAfee Security Scan Plus version 3.0.318.3
    Rapport version 3.5.1208.34
    Windows defender - off
    Thank you

    You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
    http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
    Make sure you follow it including the McAffe removal tool part.
    The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

  • Windows7 and BT Netprotect plus

    Hi de hi
    To cut a very long story short.....
    BTNP operating on XP PC detected a Trojan (Very rude adult theme) attempt from a source computer which tried to scan my PC but was blocked. Phew!
    Having concerns regarding my kids safety I updated the Microsoft Security Essentials which is/was installed on Laptop. Suprised to find that MSE updates are 8 hours behind us Brits
    Uninstalled MSE and restarted Laptop. Got the usual 'not protected warnings'.
    Installed BTNP using Firefox (NO add-ons!). Got the "!". Checked and BTNP advised that firewall not enabled and to click fix. Got a "one or more errors" and couldn't fix. Multiple attempts and still the same. Checked Windows firewall and it was still enabled. Switched it off and clicked fix. Still zip. Some time passed and after much head scratching uninstalled BTNP.
    Opened IE8 and tried with that. Bingo it only ruddy worked.
    Therefore can a mod please look into why Firefox had an issue as it shouldn't of.
    ps. You might want to update either of these
    Does BT Netprotect Plus work with Windows 7 = no - http://bt.custhelp.com/app/answers/detail/a_id/13238/related/1
    Will BT Netprotect Plus work with Windows 7 = yes - http://bt.custhelp.com/app/answers/detail/a_id/12868/related/1
    -+-No longer a forum member-+-

    Hi DS,
    I agree with you "does NP+ work with W7" not the only contradictory FAQ. I've tried NP+ on W7 x64 installed OK and with Firefox, notice the word tried NP+ appears to be a previous version of Macfee's IS suite I suppose what do you expect for free.

  • Download BT NetProtect Plus

    Hi, I am trying to download the Netprotect Plus software; when I press the 'download BT Netprotect Plus' button it takes me to a new window with the following:
    To continue, please return to the previous page using Internet Explorer or Firefox or Chrome
    Browser Requirements
    Please note that Microsoft Internet Explorer 6.0 (or higher) or Firefox 1.5 (or higher) or Chrome is required to purchase and install McAfee products.
    I return to the previous page and it takes me back to the download page and I go round in circles. I have the latest version of Chrome and have tried IE as well but both do the same thing. I have Mcafee on the pc already - is this why?  Any ideas please?

    Hi Boneyboy and welcome
    Have a read of this - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
    Use it to remove the McAffe version, it should then allow the BT/McAffe version to be installed.
    (don't forget to reboot the PC after uninstalling)
    -+-No longer a forum member-+-

  • McAfee Firewall in Netprotect Plus

    Since the recent program update to Netprotect Plus, I am unable to use FTP. If I disable the McAfee Firewall and enable the Windows Firewall, all is ok.
    Ports 20 and 21 are open in McAfee - any ideas would be very helpful please.

    My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free, AVG Free and Microsoft Security Essentials.
    If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
    http://bt.custhelp.com/app/answers/detail/a_id/13523
    If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. That may sort your problem.
    http://bt.custhelp.com/app/answers/detail/a_id/38369/

  • Netprotect Plus Download issue

    Can anyone from BT or other members please help?
    Since November 2011 I have been trying to download and install NetProtect Plus via the BT link. Every time I click the link for "BT BB Option 2" customer it fails to download stating the NetProtect Plus is only for BT BB Customers.
    I have been a BT BB customer for many years and have had Netprotect Plus previously. Only reason I am looking to download it again is because I have installed a new operating system on my machine, Windows 7.
    BT support have been no help whatsoever despite many many email's and phone calls. I am totally frustrated because the Family Protection that is a big reason why I have Bt BB I cannot utilise as I cant download.
    Solved!
    Go to Solution.

    What you guys don't want to do is use the internet without adequate protection. While you are sorting the Netprotect issue, try downloading Microsoft Security Essentials (MSE) for free and run it in conjunction with Windows firewall. Many people also recommend Malwarebytes Anti-Malware (MBAM) to run an occasional scan to supplement MSE.
    Once you've had these in place for a while, like me you'll probably wonder why you relied on McAfee in the first place. If you decide to give up on it completely, you should run this clean-up tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507.
    You can click the white star next to this message if you think it was helpful.

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