Microsoft Update Lumia 1020 apps crash

Just had a scary experience with this update.
After updating ALL my apps crashed and my Lumia 1020 would only call, txt, go on browser and take photos. Luckily I found a solution via Twitter. You need to instal the Italian Keyboard, which will take an age to install and in effect do a further update to the phone and after migrating your data the phone works fine. I have tried it and it works, just be patient.
DOWNLOAD ITALIAN KB
KB UPDATE READY TO INSTALL
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LOL, cheers Steve
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Similar Messages

Lumia 1020; app update error 80073cf6 after cyan ...

I updated my Lumia 1020 to the Nokia Cyan firmware today. Most of the app updates went fine but now some updates from the store are stuck with the error code 80073cf6.
I tried restarting the phone but that does not help. Any ideas?

The "error code 80073cf6" in Windows 8 on PC's suggest trouble in the store cache on the device, and there are procedures to reset and clear this on a PC - but this is only possible on Windows Phone by performing a factory reset.
I hesitate to advice a factory reset of the phone since it is a lot of work, and may not solve the problem! Also, since this is trouble between the Store and the phone, it may be solved in an update of the phone or the store later.
I would sit tight for a while (days or weeks ...) unless the apps are important here and now, and keep an eye on new updates to the phone, and retry the download once in a while, but it's your decision whether to try a factory reset.
Microsoft have information of devices failing to download apps from the store, and if your specific trouble affect enough people, changes are likely to be made (days or weeks ...)

Nokia Lumia 1020 is crashing.

Hi folks,
My friend is using Lumia 1020, he updated OS to 8.1 but from few days his OS is crashing. Right now he is not even able to open any app and not even able to play a game atleast... Please suggest me some solutions.
Thanks.

Ravimed wrote:
.... last time he installed malificient free fall game from that time onwards its started. Initially it was occational but now it frequent.
Did he try un-installing the subject game ?
Next, a Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds)... as already suggested.
..If problem remains, a Factory Reset : settings-->about-->reset your phone (But this will erase all data)

After iOS 8 update, the mail app crashes on iPhone 4S

I've updated to iOS 8 this afternoon and now the mail app crashes. It will open the first time after a power off and restart of my 4S but after that first time it will crash every single time I try to open it. I can only reopen it after I've done a full reboot of the phone, and then only once. Is there a quick fix or do I get to wait for an update?

I tried all of the suggested solutions mentioned in this thread, and finally did a full reset according to Apple's instructions, step by step (as an engineer and 40 year computer user I am good at that stuff).
Sorry to say after the several hour process, not one of the problems I have experienced have been solved.
IPad 2 is still running slow and choppy.
Some Apps do not even load.
Website pages will not load and result in error messages. One particularly annoying Safari error on loading a new web page is: "a problem occurred with this webpage so it was reloaded".
MY iPad 2 worked perfectly for the last couple of years through several updates that performed seamlessly, but this one and the two most recent corrected updates have rendered my iPad so degraded that I don't think I will be using it much anymore. I originally bought the tablet because of it's smooth GUI and fast performance, the reliability and error free environment, and Apple's proven record for effective updates. That's all gone now.

IOS4 update = lost contacts, apps crash and cannot sync my music need help

I like many had no problems with updating in the past. I even enjoyed the days off an update just to get to grips with new features. This experience has been abolished with the IOS4. I’ve had my 3G for just over a year (just). I came to update to the IOS4. The update took a long time but I got there in the end. However when iTunes sync came into play is where Im having problems my apps moved across no problems but then I got iTunes couldn’t back up my iPhone because the computer wouldn’t allow. I googled this and came to apples support guide on the matter. which was just delete the back up file in preferences (before I did this I did get a text from someone I know but his name wasn’t coming up just the number I feared then Id lost my contacts) so I did delete my back up. but then the next problem was iTunes couldn’t backup because of an unknown error (-20) (I’ve researched this unknown error and I can’t find anything on it) so I restored the software on iTunes and still I get this error
so now Im left with a iPhone with no music, no contacts, no saved app data even apps crash on start. I read on softpedia (http://news.softpedia.com/news/Apple-Knew-iPhone-3G-Owners-Would-Run-Into-iOS-4- Upgrade-Problems-Customer-Claims-145332.shtml) that an apple employee suggested that apple knew this was going to be a problem and there will be a fix at a later date after the iphone4 and IOS4 rollout and either to wait for this, or buy an iphone 4. To simply buy an iPhone 4 is not an option I bought my phone outright on a payandgo and Im disgusted that an apple employee can even suggest that. now that I know Im not alone on this I want to know just what apple are going to do to fix this asap (for the money I paid I could off got a decent laptop with Skype) I expect and demand a resolution to my problem that isn’t going to cost me more time and money than it already has.

just an update,
after reading that some people who are contacting customer support were having some success in fix/getting the iphone replaced. I decided to do the same after going through some testing with the customer care assistant. he told me that I should uninstall itunes and other apple software and reinstall itunes.
uninstall itunes, quicktime, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support in that order
it didnt help me but I have now a referance number and I have to ring back tomorrow. the funny thing was that when the customer support guy was putting me on hold to find this resolution he told me that 'this is strange because we have not had this problem or any problems with our update on this phone'.........
I corrected the man and told him 'well, with respect if you was to go on your support forum you will find page after page of people with similar problems not getting answered'
and now im seeing people are having problems with the iphone4 lmfao

Screen flickering after iOS 6.1 update and some apps crashing frequently on my iPhone 4 .. I didn't have this in 6.0.1 back when people complained about it

hello, I had no keyboard flickering issues back when my iPhone 4 was on iOS 6.0.1 then I updated to 6.1 yesterday and now I have apps crashing frequently and keyboard flickering? anyone else having the same issue after the update? any known solution?

I'm having the same issue on my iPhone 4 since yesterday when I updated to iOS 6.1 from 5.1.1.
After about an hour after the upgrade, it crashed/rebooted itself and went completely white/grey screen with a brighter white line in the middle. My power/sleep button was broke already, so I couldn't do anything on it. I left it to drain the battery for about 6 hours. During that time, the edges around the white/grey screen became darker and darker like burn-in effect. After it ran out of the battery, I connected the phone to the PC through USB and iTunes let me restore it to iOS 6.1 firmware I downloaded before.
The restore was successful, but the entire screen keeps flickering rapidly, not just a part of the screen.
Is it hardware or software related issue?? Any idea?

10.6.5 update problems: my apps crashes on launch! :-(

Hi,
I just updated to 10.6.5 from 10.6.4 and after the update several applications fail to launch. When I start them, they immediately crash! For example these apps crash on each launch: iTunes, DVD Player, Front Row, Cyberduck, Spotify, Google Chrome.
I have rebooted the machine a couple of additional times and have run a permissions repair to no help.
The crash logs looks something like:
Date/Time: 2010-11-12 22:50:25.992 +0100
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000ffe52c90
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x992712b0 strlen + 16
1 libSystem.B.dylib 0x9927bc60 __vfprintf + 6630
Thread 1: Dispatch que
Sigh. What else can I do to work around this - except for reinstalling the machine?
Regards,
/Tommy

Restore your bootable backup/clone or Time Machine backup of your previous 10.6.4 installation. Also, create a new admin user account, log into it, and see if the problem persists.

Mail.app crashes: repeatable, specific emails and providers

Ongoing problem, now getting worse that VoiceOver has not been updated. Mail.app crashes while VoiceOver is reading a piece of mail. In general these pieces are either from AOL.com, MSN.com and one or two other sources and all have embedded html content. This is repeatable [ I have sent this to three other Macs and asked the owners to turn on VO and read the mail - each crashed ].
Along the same lines, Safari is crashing on certain pages - also repeatable, but I have not yet found the html , xml, ???ml code that is offensive to VO.
Have there been any updates to VO at all???? Anything with Leopard?
Thanks. [ hoping this finds it's way to someone at Apple ] Al

Hi Al.
Leopard does have a newer version, created... Thu,10,04, 2007 08:52 381,040 Bytes.

Ipod Update 4.3.2 Crash

After updating my ipod touch 3rd gen to the lastest update, all my apps crash except for the ones that come automatically with the ipod. Anyone else having this problem? I need help ASAP!

I tried to reset, and same problem happened. So i restored it and know all my apps are gone on Itunes. No way of getting them back except downloading them again. Problem is I had some payed games and I lost all the memory from my games! That's BS

Lumia 1020 Windows Key bug after Denim Update

Hey guys,
I recently updated my WP 8.1 OS to Lumia Denim. Looks like there is a serious bug in the update. Sometimes when an application is open like messages, whatsapp, cortana search and then when you click on windows button, instead of going to home screen the application is refreshing. Its really annoying. Please let me know how to fix this issue.
I have recorded the issue I am facing. Please check the video here.
http://youtu.be/On5WDRLUj0U
Phone : Lumia 1020
Application version: 3.14.6.2
Build Creation Date : 12-02-2015
Developer account : No
Thanks,
ssckm1087

Hi, ssckm1087. Welcome to Microsoft Mobile Community. Have you tried checking if there is any update on the phone's system apps? You may try doing it by going to Store > ... > settings > check for updates. If this did not work, try performing the workarounds provided on this link: My phone does not work or respond as expected. Let us the outcome. Link is intended in the Philippines but it still helpful.

Lumia 1020 updated battery saver problem

After updating the mobile software the battery saver application is not working well.The soft keys at bottom are working but back light is always in off . Please give some new update regarding this issue. When battery saver is in off condition also the soft keys back light is not working. Rectify it by an update.

Good day, vishnu9. You referring to the official Lumia Cyan Windows Phone 8.1 update, right? Since the issue happened after the recent SW update, have you tried verifying if your Lumia 1020's system apps have been updated as well? Just go to Settings > swipe to applications > store > check for updates. After this step, monitor the phone's performance and see if the back light of the capacitive keys will work fine. Keep us posted.
BTW, welcome to the Microsoft Mobile Community!

Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

After updating to iOS8, the Numbers app crashes every time I try to use my attendance sheet.

I have updated to iOS8.0.2 and I've updated the Numbers app. I generally use my iPad (4th gen, with retina display) to take attendance with the template in the Numbers app. However, every time I scroll through a page with check buttons, the app crashes. This did not happen before updating. Is there a way to get this on Apple's radar, as it seems to be an instability in iOS8? Is there anything I can do in the meantime?

I suggest you try another app.
All of the "Office" document editing applications on the iPad have limitations. Best try them out to see if they meet your needs.
Free apps
Apple iWork
iWork by Apple -- free with newly purchased iPads
Keynote
How to compose PowerPoint presentations that are compatible with iPad Keynote presentations. http://www.pchelps.com/2011/06/from-pc-to-ipad-creating-presentations-that-work/ #comment-2234
Numbers
Pages
    http://www.imore.com/how-get-all-iwork-apps-iphoto-and-imovie-free-eligible-ipho ne-or-ipad
    iWork for iCloud Beta
    https://www.apple.com/iwork-for-icloud/
Citrix ShareFile QuickEdit
"Is the simplest document-editing tool available for iOS devices. Open, view, create and edit Microsoft® Word, Excel® and PowerPoint® files — right from your iPod®, iPhone® or iPad®!" Was Office² HD.
https://itunes.apple.com/gb/app/id364361728?mt=8
Kingsoft Office
"Read, edit PowerPoint files, and read Word documents on your iPhone or iPad, Share it by cloud storage."
http://www.kingsoftstore.com/office-free-ios
Microsoft Office
Microsoft read only apps for Excel, Powerpoint and Word. To edit, you need a subscription.
   https://itunes.apple.com/us/app/microsoft-excel-for-ipad/id586683407?mt=8
   https://itunes.apple.com/us/app/microsoft-powerpoint-for-ipad/id586449534?mt=8
   https://itunes.apple.com/us/app/microsoft-word-for-ipad/id586447913?mt=8
Quickoffice
Quickoffice is an application available for iOS and Android tablets and phones that lets you view, create, and edit Microsoft Office, as well as view and annotate PDF files. Connect Google Drive to Quickoffice for cloud storage so that you can easily access and edit files from your tablet, phone, or computer and know that your files are always up-to-date
https://support.google.com/quickoffice/answer/2986862?hl=en&ref_topic=2986859
CloudOn
Client front end to a Microsoft Office running on a server
"CloudOn brings Microsoft Office® to your iPhone & iPad and links it to your Box, Dropbox, Google Drive and SkyDrive accounts." Free for a give number of documents.
https://itunes.apple.com/us/app/cloudon/id474025452?mt=8
Paid
DocsToGo
• VIEW/EDIT/CREATE Word & Excel files(Office 2007/2008/2010)
• VIEW PowerPoint, PDF, iWork, Text, .RTF, and more!
• Send & receive attached supported documents using the built-in Mail app
• FREE desktop application with your purchase! Compatible on Win & Mac allows you 2-way file sync with a WIFI connection.
• Open & Edit files within DocsToGo from any 3rd party app that supports the “Open In” feature
• Supports iTunes File Sharing via USB cable for manually moving files
https://itunes.apple.com/us/app/documents-to-go-office-suite/id317117961?mt=8
Thanks to Texas Mac Man for pointing to this link.
"Quickoffice Connect Mobile Suite and Documents To Go These two apps share an important feature: unlike Numbers, they can open, edit, and save an Excel spreadsheet without stripping out any data or formatting, even though they can’t display or edit all the existing information; spreadsheets can make the round trip from Mac to iPad and back safely, without losing anything."
http://www.macworld.com/article/1159958/ipadspreadsheet.html
Office 365
Office Mobile for iPhone requires a qualifying Office 365 subscription
* Edit - You can make quick edits to Word, Excel and PowerPoint documents.
* Documents Remain Intact - Formatting and content remain intact when you edit Word, Excel, or PowerPoint documents on your phone.
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* Create – You can create new Word and Excel documents on your phone.
https://itunes.apple.com/en/app/office-mobile-for-office-365/id541164041?mt=8
Hazeware
Run Windows 7 and Microsoft Office off of a cloud computer.
https://hazeware.com/
Here are the places to report bugs:
Get an account at
http://developer.apple.com/ then submit a bug report to http://bugreporter.apple.com/
Once on the bugreporter page,
   -- click on New icon
   -- See if you need to attach a log file or log files, clicking on Show instructions for gathering logs. Scroll down to find the area or application that matches the problem.
   -- etc.
Developers:
"Submitting Bugs and Feedback
Your feedback goes a long way towards making our products even better. With Apple Bug Reporter, you can submit bug reports or request enhancements to APIs and developer tools."
https://developer.apple.com/bug-reporting/
Enterprise support:
Call enterprise support (866) 752-7753 to create a case ID number

Will Lumia 1020 ever going to get Denim update, is...

I was googling about Lumia Denim update rolling out in india for 520 and 525 handsets. this update has some cool features, however, every other device is getting this update (now or in future) but lumia 1020 is not showing up?
is there a possiblity for getting Denim update for 1020? i think it has a similar chipset and processor (dual core not a quad) that of 520 and 525. then why ?
someone please let me know, if they received this update, or any workarounds to get that?
thanks.
Solved!
Go to Solution.

Hi schennag86,
Welcome to the Microsoft Mobile Community.
We ask you to be patient as the Lumia Denim Update for this phone model will be released soon. We do not have the exact information yet; however, you may always check the availability of this update by going to this link: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/wp8-availability-in-a....

Cannot update my nokia lumia 1020 fully...

Hello all,
I have contacted Nokia recently and all they suggest is a factory reset,but firstly the only computer I have is a WINXP computer(which is not supported for backup) and secondly,I don't want to spend hours(If I could backup) reloading stuff back on the phone for an update issue!
Hope you guys can help..Here is my scenerio...Completely NOT my fault
I have two phones on my account,BOTH are the same exact phone models,which are Nokia Lumia 1020's.
When the update FIRST came out for Cyan a while back,I was one of those ones (foolishly now I might add)to jump right on the update and download it when it first became available(within two days)...It went through and installed successfully,phone came on..no problem or so I thought...However,I was missing the "Cortana" feature on the phone! Everything else was there except for "Cortana"...It wasn't listed under the "applications" either.
Now this is where it gets funky. My wife who has the other SAME model phone decided to WAIT to update her phone until 3 days ago. Guess what? It went through with no issues as mine had,but she now HAS Cortana installed on her phone!!!
The only difference in the settings for phone information between my phone and her phone is the "Hardware Revision number" which for me is 3.3.0.2. Hers is 3.3.0.3.
Everything else including the OS version,firmware,etc..etc...is exactly the same on both phones.
I contacted Nokia and the only thing they could tell me was to check my date and time and region on the phone,which was already of course set correctly to US and the proper time zone and date.
If I go in and try and run the "check for updates" now on my phone,it tells me that there are no updates available,and my phone is up to date.
GRRRRR!
Now they recommend a factory reset and a "Tool" on their website which will erase all data on the phone and put a spanking new OS reinstall on my phone,but it will wipe out all my contents. Like I said before,I cannot backup because of my XP system which is not supported. Why should I have to format anyway,since this was SUPPOSED to be a simple OS upgrade which should not force me to do this. If they tested it extensively before they shot it out to the public when they first released it,they would have seen that "Cortana" was missing. Evidently they have fixed that bug,but I am still upset because I basically want Nokia to send me (or to email me)a link to download a executable file to my phone that could reinstall the OS without going through this factory reset crap. They won't do anything like this...This is their muckup,releasing a incomplete update.How was I supposed to know that the update they released for download at that time was incomplete? Since this is clearly their issue,I believe they should help me resolve it by "pushing" a force reinstall on my particular phone without having to go through an unnecessary factory reset,and then the major pain of putting everything back on the phone(and that's if I had the proper computer in the first place!) I know Nokia could do this if they wanted to. All they need is the hardcore details on my phone.
I'm not very happy with Nokia service on this,and thought they would help me to a greater extent than this. I guess my only other option is to "WAIT" for them to put out another update for the phone,and then try and install that. But who knows when that is going to be? I can't enjoy a nice feature on the phone for all this time,but my wife can. This sucks. After this fiasco,You can bet I'm surely not going to download it immediately after release as I may run into the same problem and bugs are still in it.
Anyone with any ideas/suggestions/support? I'd love to hear from ya,thanks to all for reading.
Mike

Hi, Sequenzzer. Welcome to our community. We completely understand where you're coming from. Can you try visiting this link: Nokia Lumia 1020 - Lumia system apps are missing and try the fixes listed? Let us know the outcome.

Microsoft Update Lumia 1020 apps crash

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