Microsoft will not open my prefs.js file, and I don't know how to create one as stated in your Changing Preferences in Firefox instructions.

Can somebody contact me to walk me through solving this problem?

That is no longer possible because support for this has been removed.
*https://developer.mozilla.org/en-US/Firefox/Releases/29/Site_Compatibility#Security
You can use keyboard shortcuts if the buttons on the web page or other methods aren't working.
*Copy: Ctrl+C or Ctrl+Insert (Mac: Command + C)
*Paste: Ctrl+V or Shift+Insert (Mac: Command + V)
*Cut: Ctrl+X or Shift+Delete (Mac: Command + X)

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I recently thought I was updating my Safari browser. When completed, I put all those little files that were on the desktop into the trash. Now my trash is saying it can't be emptied because there are locked files and I don't know how to unlock them

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oh boy ! I'd ask you if you knew what kind of files they were or where they came from, but I don't think you could help me a bunch. Try going to the Utilities folder and running Disk Utilities. If you want to empty the Trash and it won't empty, go to the finder and choose "secure Empty trash". Worse case scenario-you may have to reinstall Snow Leopard, but I don't know what else to suggest. If you have a DVD of Snow Leopard, boot up from that, and reinstall the OS. This will not touch the stuff you have on your Hard Drive, then you can update from 10.6 to 10.6.8, otherwise Onyx? Maybe those files are part of the OS which needs them to keep running. if you hold down the Shift key on reboot, you can reboot in Safe mode and maybe you can take the files out of the trash that way
good luck
John B

TS3297 My security questions are not in sync with my answers and I don't know how to make it right so I can make purchases

I can not remember my answers to my security questions, what do I do now?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Photoshop CC will not open EOS 40D RAW files

I recently updated to Photoshop CC 2014 but cannot open Canon EOS 40D .CR2 RAW files.
I can open and edit them in Lightroom but if I attempt to 'Edit in...' Photoshop from Lightroom, I get a message suggesting that I update to Photoshop Camera Raw plug-in version 8.6 using the update tool in the Photoshop help menu.
However, the Updates... menu item is greyed out, unavailable.
How can I resolve this issue?

Thank you again, JJMack.
As soon as you start CC 2014 press and hold Ctrl+Alt+shift or CMD+Optiom+Shift Photoshop should prompt it you want your preferences deleted.
I have tried to reset preferences, a couple of times, both by deleting the file 'Adobe Photoshop CC 2014 Prefs.psp' and by using the keyboard shortcut you suggest (also to both older versions of Photoshop on my drive) but the 'Update...' option under Help remains greyed out (on all versions).
All PS version install by default on the Boot disk and happy coexist. Problem arise when you install newer version of PS then use Adobe uninstllers to un-install previous versions. Often this process messes up file associations of the newer install. I just delete the install tree.
I don't recall ever having used an uninstaller. I have twice cloned my entire boot disk however, complete with all applications including Photoshop, most recently about a year or so ago when switching to a SSD. I don't know if that might have messed things up along the way. I have no idea what deleting the install tree entails?
The superscription versions of Photoshop CS6 13.1, CC 14.2.1 and CC 15.0 as well as the perpetual version of CS6 13.0 should have just been updated with ACR 8.6 you should not need to convert to DNG for there version of PS. If your Cannon is very new you may need to convert to DNG for CS5.
Re: Photoshop CC will not open EOS 40D RAW files
My Canon EOS 70D is listed as supported by ACR 8.6 and in fact, having now hunted down the ACR 8.6 download link (why is it so hidden? why isn't incorporated into the Adobe Photoshop CC 2014 installer?) and installed it, Adobe Photoshop CC 2014 does now open my .CR2 files directly in ACR 8.6 in Photoshop.
So problem solved, I guess.
All except the greyed out 'Updates...', which still lingers on.
Thanks again for all your help.

IOS5 will not open word or excel files

I upgraded to IOS 5 over the weekend. Just discovered Iphone 4 will not open excel or word files after upgrade. I can still view PDF's.
Any suggestions?

Have you tried repairing the Office installation (via Programs & Features
> Microsoft Office > Change in the Windows Control Panel)?
Cheers
Paul Edstein
[MS MVP - Word]

I have a MacBook Pro (purchased in 2011) with OS X Lion 10.7.4. I'm using Microsoft Office 2011 and cannot open older PowerPoint Files (non .pptx). It will always open the same .pptx file and then the machine hangs up and just keeps spinning.

I have a MacBook Pro (purchased in 2011) with OS X Lion 10.7.4. I'm using Microsoft Office 2011 and cannot open older PowerPoint Files (non .pptx). It will always open the same .pptx file and then the machine hangs up and just keeps spinning.

Thank you - that all makes sense. It is, indeed, exactly what I did when I upgraded.
I'm also writing this on the machine that crashed a few minutes ago (I posted the crash in another thread). I got back with a 'safe boot' - as I have done a few times before.
I've also de-installed little snitch (and then done a safe-boot & then re-boot ) since that seemed involved. I de-installed Adobe flash, since that seemed to be a problem - I then re-installed the later, apparently fixed, flash. The most recent crashes don't seeme to have a problem with flash any more.
I've posted the various ( generally different ) crashes. I also posted a summary of the similar lines that turn up in most of the crashes.
Unfortuantely, I'm actually trying to use the machine to meet some urgent deadlines and all this is not making it at all easy.
I had had great hopes for 10.7.2 - I thought that the crashes must be pretty common, so would have a common aetiology. There do seem to have been some fundamental changes to the file sytem and to the video interface (that seems to cause problems to brand new iMacs as well as to my 2009 iMac).

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Safari will not open or download pdf files from web?

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Open browser preferences
ex Safari>Preferences>Extentions and un-enable any ext that mabe interferring , ex divX
or open Help> installed Plug-ins and remove Adobe Acrobat.
if still a problem
Quit Safari.
In the Finder, select Go ▹ Go to Folder from the menu bar, copy the text on the line below into the box that opens, and press return:
~/Library/Preferences/com.apple.Safari.plist
A Finder window will open with an item selected. Move the selected item to the Desktop, leaving the window open.
Launch Safari and test. Its settings will have reverted to what they were they first time you launched it. If it works as expected, recreate the settings and delete the item you moved to the Desktop. Otherwise, quit Safari again and put the file you moved back where it was, overwriting the newer one created in its place.

Working on 5 movies at the same time and one will not open. It is there and will play but won't open and I can't share it or move file.

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WHat version of iMovie?
ANd for iPad or iPhone?
Are you having issues opening a video you took on the device?
OR an issue opening a project you previously created?

I have been working on a wedding slideshow for days and have over 3,000 pictures in albums on iPhoto. It suddenly will not open without upgrading to Aperture and I can't find any of my photos!!!!

I have been working on a wedding slideshow for days and have over 3,000 pictures in albums on iPhoto. It suddenly will not open without upgrading to Aperture and I can't find any of my photos!!!! I need these photos, to complete the video, not to mention I don't want to lose them. I have had trouble ever since upgrading to Maverick.

Try the following:
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I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks

New to the Apple and I want to set up a user account that will not delete the guest users files and allow and preserve their personal settings after log out. Is this possible?

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Go to System Preferences > Users& Groups, click "+" to make a new account.

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What exactly are you double-clicking?
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Nancy O.

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Clinton

Microsoft will not open my prefs.js file, and I don't know how to create one as stated in your Changing Preferences in Firefox instructions.

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