Microsoft Windows section is not showing up in Installed Updates

I have found two instances of this issue, but not one resolution. I'm attempting to remove KB2670838 from a machine. This update is causing issues with a Dental software pkg, and needs to be removed. I have found this update on my personal machine, but
when I attempted to remove it from the machine at a Dental office I noticed that the entire group called "Microsoft Windows" in the "Installed updates" area of the Programs and features\ Control Panel is not there. It is not minimized,
it's just missing. I have read about this on
social.technet.microsoft.com and there was no resolution, and on answers.microsoft.com
with no resolution.

Hi,
Please run the command systeminfo and check if the update is listed in the result.
Meanwhile, please check if the following method is helpful:
Hey, Scripting Guy! How Can I Remove a Microsoft Update?
http://blogs.technet.com/b/heyscriptingguy/archive/2009/03/12/how-can-i-remove-a-microsoft-update.aspx
In addition, please refer to:
Troubleshoot problems with removing updates
http://windows.microsoft.com/en-us/windows7/troubleshoot-problems-with-removing-updates
Thanks.
Nicholas Li
TechNet Community Support

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