Microsoft word 2013 freezes momentarily every few minutes

Question

Hello Microsoft Technet
I am having a problem with word, which consists of it basically not responding whenever i type something. Currently i am working on a document of 1300 words, not tried out whether or not it happens in other documents, but nonetheless, i will try my best
to describe the problem accurately:
It can be after writing a whole paragraph, or after a single word, that the program stops responding. It believe that at this point, it is still active, but computing a lot of things? i dont know, but whenever it "freezes" the small | (line) thing
showing where i am currently typing continues to blink as if it was waiting for me to type, but i am unable to click anything. I cant naviagte the document, not even click the save button or use keyboard shortcuts. Then after a few moments, sometimes a minute
or two, the document will slowly type whatever i have been pressing while the document was "frozen". "for instance, i am typing a senten"         (it freezes) and i do not notice this, so i continue typing only to see
this:
for instance, i am typing a senten|       then after a while, it will write a few of the letters in chunks at a time:
for instance, i am typing a sentence here, whi|
for instance, i am typing a sentence here, which should be an exa|     if i tehn notice it freezing, i may type random things and wait for it to look something like this:
for instance, i am typing a sentence here, which shokkkkkjlllllllggghhhhh|
I have hardware acceleration and pixel (thing) in advanced options turned off. Thank you for at least trying to understand my weird problem. Any help is much appreciated!

Answer 1

Hi,
First of all, please try to copy all the words in that document to a new document, work on the new one for a while, check if the problem persists.
The step above helps determine whether the issue is related to one specific document or it's caused by Word 2013.
1. If the problem only occurs to one specific document, I suspect it's somehow broken. Try to use the "Open and Repair" feature in Word 2013 to open the file and check if the issue persists:
In Word 2013, click FILE -> Open -> Browse to the file location -> Select the document -> Select "Open and Repair" from the Open button.
You can also copy the existing words to a new document to keep working with it.
2. If the problem occurs to other documents too, then something in Word 2013 seems to be the culprit.
I suggest you run Word in safe mode to determine whether the issue is related to some 3rd-party add-ins:
Press Win + R, type "winword.exe /safe" in the blank box, press Enter.
Open the document from FILE -> Open, check if the problem persists.
If no, I suggest you go to FILE -> Options -> Add-Ins to disable the suspicious add-in to verify which one caused the issue.
If none of the steps above helps, I want to collect the event logs to find the cause of the issue:
Press Win + R, type "eventvwr" in the blank box, press Enter.
Browse to Windows Logs -> Application. Check the error about the freeze issue, you can send me the logs to help analyze the problem.
To protect your private information, please send the logs to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.