Microsoft Word (2013) is Flaky When Opening Files from OneDrive (thru Windows Expolorer)

A lot of MS Word files (saved as .docx) on OneDrive do not open the first time. Word often hangs when opening. We are using Windows 7 and this happens on multiple computers. We have tried to repair/reinstall MS Office 2013 but this does
not help.
Are there any fixes that we can try?

Hi,
Does this only happen to Word documents? What about other type of Office application files?
What do you mean by "do not open the first time"? Will it usually open when you try it once more?
Please first check the event logs and see if there is anything useful recorded there about this issue.
If you would like us to help analyze the logs, you can send the log file to this email account:
[email protected] and inform us here (the email subject should be the link of this thread).
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Microsoft Word 2013 keeps crashing when inserting comments from the review ribbon

Does anybody know if there is a fix for Microsoft Word 2013 that keeps on crashing when inserting a comment (Insert a Comment) from the review ribbon?

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Try to start Word 2013 in safe mode to check whether the issue is caused by some add-ins.
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Office O365 prompting for credentials when opening files from OneDrive and selecting "Edit in Word"

When logged into my OneDrive IE 9 and select a word or excel file to "Edit in Word" or "Edit in Excel"I get prompted with the following Sign In message.
"Call us overprotective, but we need to verify your account again before opening this document."
When I enter my live ID and password it then asks again for my user ID and then password over and over and I can never open the document to edit in my local copy of Word or Excel 2013.
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Hi,
I've seen this issue on Office 365 Community before, it should be like:
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It's recommended to download and install
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Word, PowerPoint and Excel Crash when opening Files from Sharepoint Site.

Hello,
I am in the process of rolling out office 2013 company wide. I have started with a batch of test users and a few including myself are reporting various office apps crashing with opening files from our SharePoint site. Although at times it will crash outside
of the site.
I have tired running each app in various modes (Safe-mode, Compatibility mode ect) but the same results keep happening. Although it does not happen all the time on other users machines its more frequent. If i download the file and open it locally this does
not appear to happen.
We are all running Office 2013 SP1 32bit on Windows 7 Machines.
One Common issue they everybody seems to have always points to "Faulting module path: C:\Windows\system32\VBScript.dll". I have done some digging but have not encountered any solution that points to this file. We constantly stay current on the
latest updates from MS.
Any suggestions would be very helpful.
Faulting application name: POWERPNT.EXE, version: 15.0.4701.1001, time stamp: 0x54e30979
Faulting module name: VBScript.dll, version: 5.8.9200.17267, time stamp: 0x54e80d2c
Exception code: 0xc0000005
Fault offset: 0x00004b18
Faulting process id: 0x235c
Faulting application start time: 0x01d05cfec4e68efd
Faulting application path: C:\PROGRA~2\MICROS~2\Office15\POWERPNT.EXE
Faulting module path: C:\Windows\system32\VBScript.dll
Report Id: 06a26b9a-c8f2-11e4-82f5-f01faf3ff4e9
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5cf28
Faulting module name: VBScript.dll, version: 5.8.9200.17229, time stamp: 0x54b494b6
Exception code: 0xc0000005
Fault offset: 0x00004b18
Faulting process id: 0x10c0
Faulting application start time: 0x01d0591c4e4be9d4
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Windows\system32\VBScript.dll
Report Id: 991c342e-c50f-11e4-bb22-f01faf3ff4e9
Faulting application name: WINWORD.EXE, version: 15.0.4693.1000, time stamp: 0x54b5d322
Faulting module name: VBScript.dll, version: 5.8.9200.17229, time stamp: 0x54b494b6
Exception code: 0xc0000005
Fault offset: 0x00004b18
Faulting process id: 0x18ac
Faulting application start time: 0x01d058110aaeea68
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: C:\Windows\system32\VBScript.dll
Report Id: 49c2fed2-c404-11e4-adfe-f01faf3ff4e9
In some instances even outlook will crash as well although I think this is unrelated to sharepoint.
Faulting application name: OUTLOOK.EXE, version: 15.0.4693.1000, time stamp: 0x54b5d37b
Faulting module name: VBScript.dll, version: 5.8.9200.17229, time stamp: 0x54b494b6
Exception code: 0xc0000005
Fault offset: 0x00004b18
Faulting process id: 0x113c
Faulting application start time: 0x01d05911e9f9cde2
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\system32\VBScript.dll
Report Id: bb795581-c508-11e4-bb22-f01faf3ff4e9

Bump - Wondering if anybody has seen this before?

The dialog box open twice when open file from the server

I use the following code to download/open file from the server:
<%
String filename = "MengxianhuiDocTest.doc";
String filepath = "D:\\";
response.setContentType("APPLICATION/OCTET-STREAM");
response.setHeader("Content-Disposition",
??attachment; filename=\"" + filename + "\"");
java.io.FileInputStream fileInputStream =
new java.io.FileInputStream(filepath + filename);
int i;
while ((i=fileInputStream.read()) != -1) {
out.write(i);
fileInputStream.close();
out.close();
%>
If the application runs, the Open or Save dialog box display.When I select open the file,
the dialog box will display twice.
Pls help me.
Thanks.

thx
but I tried it and it did't work.
The dialog box also display twice.

Problem with 9.3 Reader when opening files from internet

I keep receiving the message 'There is a problem with Adobe/Acrobat Reader. Please exit Adobe Acrobat/Reader and try again' when trying to open come files on the internet. I am able to open files from my hard drive and some files from the internet. I have uninstalled and re-installed Reader, but get same result. Any ideas?

As I posted on Feb. 19 this is what works for me. OS is Windows 7 64-bit, AdoveReader 9.3.1., IE8.
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The pdf files then open, but not in the browser
or if you have Google tool bar installed:
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Or uninstall the Google tool bar.
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Satellite Pro C50-A - Microsoft Office 2013 apps crash when opened

I recently purchased a Satellite Pro C50-A PSCG7A-01X01V. I installed Windows 8.1 and then installed Office 2013. Unfortunately when I start one of the Office 2013 apps it immediately crashes with an error message eg: "Microsoft Word has stopped working". I have tried starting the applications in safe mode (eg excel /safe) however the same error occurs. Is anyone able to assist with this problem?

I have managed to resolve the issue by using Microsoft's facility to 'Repair Office Programs'. Refer to http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx
I also found this article useful
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/office-2013-wont-start/0269c763-7a03-4a6f-81cb-6522ef7d3ea3?msgId=41d5ad9f-6b30-4771-822d-e93369e6311b

Office applications crash when opening files from network

Using Office 365 32-bit on Win7 Pro PC. When I try to open a file from a network drive, Word, Excel and Powerpoint (that's all I've tried thus far) crash and restart. I can open the same file from local without issue. Using the FixIt tool
removes everything and then I have to go through an entire reinstall and hoping I can avoid that time sink. Adobe Add-ins disabled. Safe mode did not solve this for any of the applications.
Thanks in advance for any help you can offer.

Hi,
Please check the event logs after the issue occurs:
Press Win + R, type "eventvwr" in the blank box, press Enter.
Browse to Windows Logs -> Application, find the related errors, we can find useful information to determine the root cause.
You can also send the logs to us to help analyze the issue. To protect your personal information, please send it to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Lion Preview and Textedit very slow when opening files from Leopard Server

My small office (about 10 users) recently upgraded our iMac's, Mac Mini's, and Macbook Pro's. We are experiencing a big problem with Preview opening super slow (1-2 minutes) when trying to open JPG's, PDF's, etc from our 10.5.8 Leopard Server. We have deleted numerous plist files related to Preview, completely deleted Preview.app from one iMac and reinstalled it via Pacifist and still no change in performance. One of the new iMac's does open much faster than the others, but we cannot figure out why this one machine works well and the others don't.
All machines are showing the below error (dozens of times) in Console when trying to open files directly from the server...
sandboxd: ([###]) Preview(###) deny system-fsctl
We have searched the internet for a solution but have not come up with anything that works. This problem exists with Textedit as well. We did try opening a file from one Lion machine to the other and it opened very fast. We also can open files very quickly from older 10.4.11 Tiger machines directly from the server. So the best we can determine right now is Lion and Leopard Server are not playing nicely together.
Any help would be greatly appreciated.
I have pasted (one of) the console log files below for reference.
Preview(3364) deny system-fsctl
Process:         Preview [3364]
Path:            /Applications/Preview.app/Contents/MacOS/Preview
Load Address:    0x102c9a000
Identifier:      Preview
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process: launchd [114]
Date/Time:       2012-04-24 13:28:40.470 -0700
OS Version:      Mac OS X 10.7.3 (11D50d)
Report Version: 7
Backtrace:
0   libsystem_kernel.dylib                  0x00007fff922a0516 fsctl + 10
1   AppleShareClientCore                    0x0000000105629f4a afp_getMountURL + 112
2   afp                                     0x0000000104e7fe03 AFP_GetMountInfo + 161
3   NetFS                                   0x00007fff8a17c295 NetFSGetMountInfo + 147
4   NetFS                                   0x00007fff8a17e08f GetCompleteMountURL + 68
5   CoreServicesInternal                    0x00007fff86ef1e51 _ZL29addVolumeInfoForURLToBookmarkPK13__CFAllocatorR19BookmarkMutableDataPK7__C FURLmjPK9__CFArrayPP9__CFError + 1535
6   CoreServicesInternal                    0x00007fff86ef12fb _ZL28createBookmarkWithURLAtDepthPK13__CFAllocatorPK7__CFURLmS4_PK9__CFArrayR19 BookmarkMutableDatajbPP9__CFError + 3230
7   CoreServicesInternal                    0x00007fff86ef2443 _CFURLCreateBookmarkData + 1309
8   CoreFoundation                          0x00007fff8d1e3219 -[NSURL bookmarkDataWithOptions:includingResourceValuesForKeys:relativeToURL:error:] + 105
9   Foundation                              0x00007fff91b72fbf -[NSURL(NSURL) encodeWithCoder:] + 239
10 Foundation                              0x00007fff91b2e4ed _encodeObject + 1120
11 Preview                                 0x0000000102cdfb4d
12 AppKit                                  0x00007fff90975f0b -[NSWindow encodeRestorableStateWithCoder:] + 316
13 AppKit                                  0x00007fff90974a00 -[NSPersistentUIRecord generateArchive:] + 177
14 AppKit                                  0x00007fff90975937 recursivelyEncodeInvalidPersistentState + 525
15 AppKit                                  0x00007fff90973ccc -[NSPersistentUIManager flushAllChangesOptionallyWaitingUntilDone:updatingSnapshots:] + 1128
16 AppKit                                  0x00007fff90973836 -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 182
17 AppKit                                  0x00007fff90973714 __-[NSPersistentUIManager acquireDirtyState]_block_invoke_1 + 53
18 libdispatch.dylib                       0x00007fff8a79b2b6 _dispatch_source_invoke + 635
19 libdispatch.dylib                       0x00007fff8a797f77 _dispatch_queue_invoke + 71
20 libdispatch.dylib                       0x00007fff8a7986f7 _dispatch_main_queue_callback_4CF + 257
21 CoreFoundation                          0x00007fff8d0da06c __CFRunLoopRun + 1724
22 CoreFoundation                          0x00007fff8d0d9676 CFRunLoopRunSpecific + 230
23 HIToolbox                               0x00007fff86aa731f RunCurrentEventLoopInMode + 277
24 HIToolbox                               0x00007fff86aae5c9 ReceiveNextEventCommon + 355
25 HIToolbox                               0x00007fff86aae456 BlockUntilNextEventMatchingListInMode + 62
26 AppKit                                  0x00007fff90918f5d _DPSNextEvent + 659
27 AppKit                                  0x00007fff90918861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
28 AppKit                                  0x00007fff9091519d -[NSApplication run] + 470
29 AppKit                                  0x00007fff90b93b88 NSApplicationMain + 867
30 Preview                                 0x0000000102c9bdb4
Binary Images:
       0x102c9a000 -        0x102e7efef com.apple.Preview (5.5.1 - 719.16) <EE12E506-F88C-319F-A2B4-5EF997884F0C> /Applications/Preview.app/Contents/MacOS/Preview
       0x104e7f000 -        0x104e86fff com.apple.URLMount.AFPPlugin (4.0 - 4.0) <91C71C5D-562D-37C4-9131-6E6F086288DE> /System/Library/Filesystems/NetFSPlugins/afp.bundle/Contents/MacOS/afp
       0x105618000 -        0x105664ff7 com.apple.AppleShareClientCore (2.5 - 2.5) <CC62F28C-398E-35E2-B2C0-B85A02E57247> /System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleShare ClientCore
    0x7fff86aa5000 -     0x7fff86dcfff7 com.apple.HIToolbox (1.8 - ???) <D6A0D513-4893-35B4-9FFE-865FF419F2C2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x7fff86eec000 -     0x7fff86f17ff7 com.apple.CoreServicesInternal (113.12 - 113.12) <C37DAC1A-35D2-30EC-9112-5EEECED5C461> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
    0x7fff8a17a000 -     0x7fff8a181fff com.apple.NetFS (4.0 - 4.0) <433EEE54-E383-3505-9154-45B909FD3AF0> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x7fff8a795000 -     0x7fff8a7a3fff libdispatch.dylib (187.7.0 - compatibility 1.0.0) <712AAEAC-AD90-37F7-B71F-293FF8AE8723> /usr/lib/system/libdispatch.dylib
    0x7fff8d0a1000 -     0x7fff8d275fff com.apple.CoreFoundation (6.7.1 - 635.19) <57B77925-9065-38C9-A05B-02F4F9ED007C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff90910000 -     0x7fff91514fff com.apple.AppKit (6.7.3 - 1138.32) <A9EB81C6-C519-3F29-89F1-42C3E8930281> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7fff91ae2000 -     0x7fff91dfbff7 com.apple.Foundation (6.7.1 - 833.24) <6D4E6F93-64EF-3D41-AE80-2BB10E2E6323> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff92289000 -     0x7fff922a9fff libsystem_kernel.dylib (1699.24.8 - compatibility 1.0.0) <C56819BB-3779-3726-B610-4CF7B3ABB6F9> /usr/lib/system/libsystem_kernel.dylib

"Enable Related Files" isn't the fix for this issue. It's slightly different - I wanted to still load related files, but only the ones local to the file I was editing.
The fix was to use DW's Resolve To IP Address feature. It required adding a registry value - it fixed the issue straight away
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Photoshop CS4 error since Mavericks when open file from Server: "file is empty"

Since I upgraded to Mavericks I can't open files directly from a Server (smb://..), it says "file is empty". When I copy the PSD file to my local drive I can open it though. I tried already to remove the server and reconnect. I'm using the CS4. Any idea how to fix that?

My solution from another thread:-
Hello - I recently upgraded to Mavericks and have experienced a number of problems, one of which matches yours, and after some experimentation found a solution.
Like you, whenever I tried to open a file held on the server in any Adobe software, I would get an error that the file is empty. However, if I copied the file to my desktop, it would open without issue. i then noticed that the server name, which has a space in it, had %20 instead of a space, which drew me to the conclusion that Mavericks was reading the server incorrectly. I ejected the mounted server icons, and then click 'Go', 'Connect to Server', and reconnected. The server reconnected (and this time that space was restored) and I could open all of my files without issue.
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Why does Illustrator CC crash when opening files from Windows 7 64x file manager?

This does not happen with any of my ogher CC applications; and the files open just fine when opening from directly within Illustrator. It doesn't matter if it is an AI, EPS, or PDF file. The program just crashes. What I thought was a glitch a few months ago, seems to keep happening, and despite at least one (1) update, it still isn't fixed.
Am I the only one having this problem? Thankfully, Illustrator is about the least used of my programs so I'm not ready to pull out my hair just yet.

UPDATE:
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Win32 exception error when opening file from RH6 in RH7

I received the following error when opening a help file
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[4692].
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Thanks a lot for replying.
waldemar.hersacher wrote:
I have Acrobat Reader 5.1 at home and 6 at work and both work fine with the LV 7.1.1 bookshelf and help file.
Yep, I just uninstalled Adobe Reader 7.0 and installed version 6.0.1. The links now work perfectly, so evidently this is a problem with Adobe Reader 7.0. I'd still like to solve the problem, though, as I really like version 7.0. (Something has finally been done about the program's lengthy start-up time!)
You can reach the PDF-Files also by using Help>>Search the LabVIEW Bookshelf. Does this link work for you?
It works perfectly.
javascript:AcrobatLink('../manuals/lvuser.pdf');
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Other reasons:
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Illustrator cs6 "this file cannot be found" problem when open file from network

I used to install the trial version of Illustrator CC on my desktop and then when the trial run out I decide to go with illustrator CS6 instead, So I decide to buy &
install Illustrator CS6 on our desktop and everything seem to be fine except
the problem is our .ai file is located on the network shared drive of the design team,
When we try to open the file from the network drive with illustrator CS6, it said "This file cannot be found"
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- if we directly double click the file from the network drive to launch the illustrator CS6 with that file. It's also fine, no problem at all.
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- Illustrator CS6 have no problem open file in the local harddisk.
- Illustrator CC never have this problem open file in our network drive, try reinstall the Illustrator CC trial again and it can open without problem
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Did I miss anything to fix it ?

the same thing happend to me,
in my office the same folder with hebrew name, I can open files
on my laptop the same folder with hebrew name, I cannot open files.
I know its about the folder because when I put the files in a different folder, it open them.
how can I fix it without changing the names of my entire work folders?
there must be a different between my two computers.
thanks for your help

Photoshop CC locking up saying "Reading Camera Raw Format" when opening file from Lightroom

When I open a file from Lightroom, CC opens and asks about sending data to Adobe, and no matter what answer you give the program locks up at the "Reading Camera Raw Format" prompt.

What files from which camera do you use? Where are they stored? What system? Are Lightroom and Photoshop properly updated and use the same RAW settings? Provide more info.
Mylenium

Multiple instances of Word launching when opening files from Explorer window

I am seeing an odd behavior with Word 2010 (32 bit) that I could not replicate in earlier versions of Word.
Here are the steps:
Note: When performing these steps, I am on a 32 bit Windows 7 machine. Word is not running yet, and the Task Manager dialog is open with the processes sorted in reverse alpha order so that WinWord.exe will appear at the top.
1. Go to a folder containing a set of word documents or templates (all are in either .docx or .dotx format) in Windows Explorer.
2. Select a group of files (I am selecting 4 .docx files in my tests).
3. Right-click and select Open.
4. Four instances of WINWORD.EXE appear in the Task Manager (one of them then goes away, leaving only three instances running, but I think that's beside the point).
Could someone shed light on why this is happening with Word 2010 and if there's anything that can be done to make it "behave" and open only one instance?
PS - The templates contain no code, and no add-ins are loaded at the time that I perform these steps. Also, all Word and Office updates have been installed on the machine.
Thanks
Wordyone

Koero, did you try the registry hack proposed in this forum?
I started getting multiple instances of Word 2010 two days ago in Windows 7 on my company PC after a reboot following a Windows updates pushed out by the IT department.
This also happened immediately after a Windows update on May
27, 2014, but somehow I was able to stop that behavior then. That fix happened after I restored a old copy of Normal.dotm but evidently that
was not the solution because restoring that copy did not fix the problem today.
The fix suggested by
peebs7384 in this forum on April 19, 2012 of changing the "Lay
out this document" setting did not work on my PC.
One support person who has both the 2010 and 2013 versions indicated that he also gets multiple instances with 2010 but not with 2013.
I plan to ask my IT department to attempt a fix tomorrow and will suggest that they try registry hack posted in this forum by
kit_jj on Aug 16, 2012 (based on Pierre's posting) (thanks
kit_jj and Pierre).
By the way,
kit_jj's posting has only 1 vote & I would had hoped to see more votes. Now that I look more closely I see that this solution was "Proposed
as answer by kit_jj" himself. At least others have posted comments that indicate that fixes posted by
kit_jj & Pierre have worked (at least partially).
Any ideas as to why this started happening again?

Microsoft Word (2013) is Flaky When Opening Files from OneDrive (thru Windows Expolorer)

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