Microsoft Word and Excel Hang When Pasting From Apple Applications

I have had a problem ever since upgrading to Snow Leopard. Word and Excel hang when pasting from Apple applications like Safari and Pages. Pasting to OpenOffice does not show the problem. Pasting from Firefox does not show the problem. I have resolved font duplicates, got rid of input managers, reinstalled Office removing plist files and normal templates but the problem persists. Microsoft is saying it is not their software after looking at the crash dump created from force quit. Besides, sticking to open source software , I am at a loss for what to try next besides reinstalling Mac OS X 10.6 (I am on 10.6.2 now). Any help appreciated. I have crash dumps and snapshots of the hung process if anyone can read them. Word is using close to 100% of the CPU when hung.

Microsoft is saying it is not their software after looking at the crash dump created from force quit.
If their software is freezing up, it's certainly nobody else's fault. If those Apple apps are for some reason creating bad clipboard data, Microsoft's apps should be able to gracefully recover and report the problem. Error handling is probably one of the most important, and most difficult, aspects of programming, but you can't blame poor error handling on anyone but the developer. I suspect that, rather than bad clipboard data, it's more likely to be a case of Microsoft's apps simply not understanding something about perfectly valid clipboard data, because they haven't properly followed Apple developer guidelines.
Of course, that's not a solution. I can't really provide you a solution, other than to ask what version of Office you're using. If you're using too old a version of Word, you should update. You should also let us know what kinds of stuff you're copying. More info always helps to get better answers.

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Hi,
It doesn't hang/crash, does it?
If you could provide the exact error message, it would be preferred to determine the cause.
You can also try the steps below to modify the registry, as mentioned in this thread:
http://social.technet.microsoft.com/Forums/en-US/ba5114e0-98dd-4b44-a078-373df8899048/word-2007-issue-slow-opening-files?forum=word
Note your 12.0 represents Office 2007, 14.0 is for Office 2010.
Important
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the
registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
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HKEY_CLASSES_ROOT\Word.Document.14\Shell\Open\Command
Rename Subkey “Command” to “Old_Command”
Rename Key “ddeexec” to “Old_ddeexec”
Using FileType Manager change .xls from Word.Sheet.8 to Word.Sheet.14 In the Open Command append “%1”
.docx In the Open Command append “%1”
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HKEY_CLASSES_ROOT\Excel.Document.14\Shell\Open\Command
Rename Subkey “Command” to “Old_Command”
Rename Key “ddeexec” to “Old_ddeexec”
Using FileType Manager change .xls from Excel.Sheet.8 to Excel.Sheet.14 In the Open Command append “%1”
.xlsx In the Open Command append “%1”
If the issue persists, you can also read this KB below and let me know if it is helpful:
http://support.microsoft.com/kb/313937/en-us
Regards,
Melon Chen
TechNet Community Support

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Microsoft Word and Excel Hang When Pasting From Apple Applications

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