Microsoft word attachment D110a returns system error

I have a D110a with the eprint feature turned on. When I email the printer with an attached word document my hp center says there is a system error. I can print my document if i copy and paste the text int the body of the email but I lose my formatting. Does any one have any solutions.

Are there graphics in the Word doc you are sending?
How big is the attachment? 
Since HP ePrint provides convenience printing, it may be a better document printed using a different method.  Documents printed with ePrint may appear different from the original. Style, formatting, and text flow may differ slightly from the original document
Although I am an HP employee, I am speaking for myself and not for HP

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