Microsoft Word for Mac is suddenly not launching
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-09-06 11:10:39 -0700
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.0.080409
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x7ffbf7f7 in ( + 0x00000000)
# 2 0x020db866 in _MsoGetValidTBPos + 0x00000562 (MicrosoftOffice + 0x00338866)
# 3 0x0080d2ea in _wdGetApplicationObject + 0x000D9880 (Microsoft Word + 0x0080c2ea)
# 4 0x00356348 in _wdCommandDispatch + 0x0003A458 (Microsoft Word + 0x00355348)
# 5 0x00677d21 in _wdCommandDispatch + 0x0035BE31 (Microsoft Word + 0x00676d21)
# 6 0x00ae5a3e in _wdGetApplicationObject + 0x003B1FD4 (Microsoft Word + 0x00ae4a3e)
# 7 0x00aee39f in _wdGetApplicationObject + 0x003BA935 (Microsoft Word + 0x00aed39f)
# 8 0x022469f8 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a39f8)
# 9 0x00ad3a64 in _wdGetApplicationObject + 0x0039FFFA (Microsoft Word + 0x00ad2a64)
# 10 0x00002282 in __mh_execute_header + 0x00001282 (Microsoft Word + 0x00001282)
# 11 0x000021a9 in __mh_execute_header + 0x000011A9 (Microsoft Word + 0x000011a9)
X86 Thread State:
eax: 0x004f0020 ebx: 0x053352e8 ecx: 0x00000002 edx:0x0996b8e8
edi: 0x05335714 esi: 0x05335708 ebp: 0xbffff0d8 esp:0xbffff09c
ss: 0x0000001f eip: 0x7ffbf7f7 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202
Thread 1:
# 1 0x9aa57382 in __dispatch_hw_config + 0x9A89735A (libSystem.B.dylib + 0x00027382)
# 2 0x9aa56f59 in __dispatch_hw_config + 0x9A896F31 (libSystem.B.dylib + 0x00026f59)
# 3 0x9aa56cfe in __dispatch_hw_config + 0x9A896CD6 (libSystem.B.dylib + 0x00026cfe)
# 4 0x9aa56781 in __dispatch_hw_config + 0x9A896759 (libSystem.B.dylib + 0x00026781)
# 5 0x9aa565c6 in __dispatch_hw_config + 0x9A89659E (libSystem.B.dylib + 0x000265c6)
X86 Thread State:
eax: 0x0000016b ebx: 0x9aa579d6 ecx: 0xb0080d5c edx:0x9aa57382
edi: 0xa0ccf1ec esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x9aa57382 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 2:
# 1 0x9aa56412 in __dispatch_hw_config + 0x9A8963EA (libSystem.B.dylib + 0x00026412)
# 2 0x9aa565c6 in __dispatch_hw_config + 0x9A89659E (libSystem.B.dylib + 0x000265c6)
X86 Thread State:
eax: 0x00100170 ebx: 0x9aa56609 ecx: 0xb0102f6c edx:0x9aa56412
edi: 0x04813814 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x0000001f eip: 0x9aa56412 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 3:
# 1 0x9aa30c0e in __dispatch_hw_config + 0x9A870BE6 (libSystem.B.dylib + 0x00000c0e)
# 2 0x9aad0b50 in __dispatch_hw_config + 0x9A910B28 (libSystem.B.dylib + 0x000a0b50)
# 3 0x01ab1d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x01ab13e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x01ab146c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01ab1f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x9aa5e259 in __dispatch_hw_config + 0x9A89E231 (libSystem.B.dylib + 0x0002e259)
# 8 0x9aa5e0de in __dispatch_hw_config + 0x9A89E0B6 (libSystem.B.dylib + 0x0002e0de)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x9aab82e4 ecx: 0xb0184a6c edx:0x9aa30c0e
edi: 0x0000094b esi: 0x955971f0 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x9aa30c0e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206
Thread 4:
# 1 0x9aa56412 in __dispatch_hw_config + 0x9A8963EA (libSystem.B.dylib + 0x00026412)
# 2 0x9aa565c6 in __dispatch_hw_config + 0x9A89659E (libSystem.B.dylib + 0x000265c6)
X86 Thread State:
eax: 0x00100170 ebx: 0x9aa56609 ecx: 0xb020ff6c edx:0x9aa56412
edi: 0x048137f8 esi: 0xb0210000 ebp: 0xb020ffc8 esp:0xb020ff6c
ss: 0x0000001f eip: 0x9aa56412 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
You are more likely to get a good answer in Microsoft's forums.
Best of luck.
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