Mid '09 MBP bootup issue - flashing folder; possibly a fried drive?

Hi All,
This is my first post here. Today my 14 month old MBP 15-incher froze in the middle of some casual browsing/iTunes listening and decided to not respond to any mouse or keyboard input. I gave it some time to figure itself out and then after about 5 minutes of nothing, decided to force a shutdown by cutting power (10 second power button hold). Then upon my next boot the computer gives the chime, shows the grey screen (no  logo), does nothing for ca. a minute and a half and then presents me with the glorious flashing questionmark-folder-whatever logo. Just great.
I reset the PRAM (option + command + p + r), tried Safe Booting (shift + boot), tried forcing the laptop to boot into the default os x drive/partition (x + boot), tried booting with GUI boot location selector (option + boot) and, when all mentioned practices failed, inserted a retail copy of snow leopard and booted the machine to the ODD.
Disk Utility confirmed my fears: the main HD has no partitions and the "First Aid" tab can't verify or repair the disk.
Help me out here, guys. Is my drive dead (and all my data gone)? Is this a "directory collapse"-style issue? I had one of those babies a month ago on an '07 white MacBook... a new HDD and two hours of data restoration work for $150 at a local Mac-centric repair shop fixed that issue. But this seems a little more serious.
I was two days away from activating a central Time Machine backup to the home-network-attached 2TB HDD, for both Mac laptops in the household. I was also two days away from getting a Crashplan.com family package (yes, I wanted double backup). Why 2 days from now? Because my Carbon Copy Cloned backup HD (a WD elements 1TB) died a week ago. As in, "started-puffing-out-smoke" died.
Perfect timing.
Ideas? Please?
<Edited by Host>

I also suspect your internal HD has crashed. You can run Apple Hardware Test and then Google any error codes however I believe it's probably gone.
Without any backup yes your data is probably gone, there are data recovery services however they are extremely expensive.
If you purchased AppleCare you can take it an AASP for repair however they probably cannot do a thing about your data. If you are not covered by AppleCare of course the expense will be your however look at this as an opportunity to upgrade the internal HD to something with more storage or is faster.
Once you have the new HD installed you will need the original Snow Leopard Install Disks (or possibly your retail copy of SL) to format the new HD and re-install SL and the iLife applications.
Roger
Good luck,
Roger

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    Version:    
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    X86-64 (Native)
    Parent Process:  launchd [158]
    User ID:    
    501
    Date/Time:  
    2013-09-07 21:00:35.277 -0500
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    Crashed Thread:  4
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    0x113637fff  com.apple.phonenumbers (1.1 - 47) <E6A01FEF-9C6D-3C18-B378-63F4134756E6> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
    0x113644000 -   
    0x113644fff  com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x11364a000 -   
    0x113684fff  com.apple.framework.internetaccounts (2.1 - 210) <546769AA-C561-3C17-8E8E-4E65A700E2F1> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
    0x1136bc000 -   
    0x1136f7fff  com.apple.LDAPFramework (2.4.28 - 194.5) <7C71C445-2B52-3AC0-97E5-9F2E692C8F5C> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x11370a000 -   
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    0x114219000 -   
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    0x11428f000 -   
    0x114546ff7  com.apple.MediaToolbox (1.0 - 926.104) <916B1ACC-2623-39FB-9B5A-1B0162F8C468> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
    0x1145de000 -   
    0x114a1afef  com.apple.VideoToolbox (1.0 - 926.104) <9231E12F-3D46-3F3D-B24F-6E16127E5909> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
    0x114aab000 -   
    0x114aabfff  com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x114ab1000 -   
    0x114acbfff  com.apple.CoreMediaAuthoring (2.1 - 914) <CFA664F9-D5A7-3281-A12F-3ED8A98FD8C1> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
    0x114ae4000 -   
    0x114b31fff  com.apple.CoreMediaIO (308.0 - 4155.4) <B563579E-469D-39A1-975C-F4EDD419602E> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
    0x114b58000 -   
    0x114cb6fef  com.apple.MediaControlSender (1.7 - 170.20) <853BE89D-49B0-3922-9ED5-DDBDE9A97356> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
    0x114d01000 -   
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    0x114e40000 -   
    0x1155e7fff  com.apple.CoreAUC (6.16.13 - 6.16.13) <8CBFBC9C-0773-3DEB-AF99-989008CB2B36> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
    0x115608000 -   
    0x115634fff  com.apple.framework.Apple80211 (8.4 - 840.22.1) <7CFDDBBB-87DF-3CB5-AB69-A77D73F26239> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x115647000 -   
    0x115692fff  com.apple.framework.CoreWLAN (3.3 - 330.15) <047FA8CB-7447-3171-9518-6C88DA71F20E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
    0x1156bb000 -   
    0x11570afff  com.apple.framework.CoreWiFi (1.3 - 130.13) <CCF3D8E3-CD1C-36CD-929A-C9972F833F24> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
    0x115741000 -   
    0x115798ff7  com.apple.AppleVAFramework (5.0.19 - 5.0.19) <541A7DBE-F8E4-3023-A3C0-8D5A2A550CFB> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x1157a6000 -   
    0x1157aaff7  com.apple.CommonPanels (1.2.5 - 94) <AAC003DE-2D6E-38B7-B66B-1F3DA91E7245> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x1157b7000 -   
    0x1157bafff  com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x1157c0000 -   
    0x1157d5fff  com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x1157f2000 -   
    0x11580fff7  com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x115824000 -   
    0x115826ff7  com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x115832000 -   
    0x115834fff  com.apple.securityhi (4.0 - 55002) <34E45C60-DC7E-3FCC-A1ED-EBF48B77C559> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x11583c000 -   
    0x1158d0ff7  com.apple.CorePDF (2.2 - 2.2) <F17D7D37-4190-38E2-9F43-DD4F87792390> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
    0x115923000 -   
    0x11592eff7  com.apple.DisplayServicesFW (2.7.2 - 357) <EC87A00D-FE9C-3CFE-A98C-063C3D23085A> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x11593f000 -   
    0x115998ff7  com.apple.ImageCaptureCore (5.0.4 - 5.0.4) <84F003C2-5758-3D0A-8644-F3A0BA4F22FC> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
    0x1159e0000 -   
    0x1159fbff7  com.apple.frameworks.preferencepanes (15.1 - 15.1) <8A3CDC5B-9FA5-32EB-A066-F19874193B92> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
    0x115a15000 -   
    0x115b17fff  libcrypto.0.9.8.dylib (47.1) <72AA650B-0453-3BB4-BA03-824627BB199C> /usr/lib/libcrypto.0.9.8.dylib
    0x115b84000 -   
    0x115e05fff  com.apple.AOSKit (1.051 - 152.4) <01C09924-2603-3C1E-97F7-9484CBA35BC9> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
    0x115e2e000 -   
    0x115e2efff  com.apple.AOSMigrate (1.0 - 1) <585B1483-490E-32DD-97DC-B9279E9D3490> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
    0x115e37000 -   
    0x115ea7fff  com.apple.ISSupport (1.9.8 - 56) <23ED7650-2705-355A-9F11-409A9981AC53> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
    0x115efb000 -   
    0x115f06ff7  com.apple.aps.framework (3.0 - 3.0) <DEF85257-2D1C-3524-88F8-CF70980726AE> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
    0x115f15000 -   
    0x115f26ff7  libsasl2.2.dylib (166) <649CAE0E-8FFE-3C60-A849-BE6300E4B726> /usr/lib/libsasl2.2.dylib
    0x115f30000 -   
    0x115f67ff7  libssl.0.9.8.dylib (47.1) <B7C438BB-79FF-37B3-B8FB-253E5135CBB4> /usr/lib/libssl.0.9.8.dylib
    0x115f7d000 -   
    0x116050ff7  com.apple.DiscRecording (7.0 - 7000.2.4) <49FD2D2F-4F2C-39B6-877B-6E3172577D18> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
    0x1160bb000 -   
    0x116103fff  libcurl.4.dylib (69.2) <EBDBF42D-E4A6-3D05-A76B-2817D79D59E2> /usr/lib/libcurl.4.dylib
    0x116118000 -   
    0x116158ff7  com.apple.MediaKit (14 - 687) <8AAA8CC3-3ACD-34A5-9E57-9B24AD8AFD4D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
    0x11616f000 -   
    0x116171ff7  com.apple.EFILogin (2.0 - 2) <51A470D7-1F72-3369-AF0F-AD2340B42C12> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
    0x11617e000 -   
    0x116181fff  libutil.dylib (30) <EF3340B2-9A53-3D5E-B9B4-BDB5EEECC178> /usr/lib/libutil.dylib
    0x11664d000 -   
    0x11667bfff  com.apple.CoreServicesInternal (154.3 - 154.3) <F4E118E4-E327-3314-83D7-EA20B1717ED0> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
    0x11679d000 -   
    0x1167abfff  com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
    0x1167c2000 -   
    0x1167cefff  libCSync.A.dylib (332) <47466CF6-EB5C-3312-9E24-178F4410A92B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x1167d9000 -   
    0x1167eefff  com.apple.frameworks.preferencepanessupport (12.0 - 12.0) <B2DDBD97-CE08-3632-BFED-43325BCDDD7A> /System/Library/PrivateFrameworks/PreferencePanesSupport.framework/Versions/A/P referencePanesSupport
    0x11852a000 -   
    0x1185f8fff  com.apple.Bluetooth (4.1.4 - 4.1.4f2) <B08B37AD-88BB-3048-A4AF-8A7B3F9A598C> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
    0x11866d000 -   
    0x118797ff7  com.apple.avfoundation (2.0 - 361.40) <EDEAB424-D693-39C6-B4A6-C503213203AF> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
    0x11887f000 -   
    0x11888afff  com.apple.CoreBluetooth (100.6 - 1) <8166B68C-3AA7-30F9-8454-CA2AA03F50E4> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/Frameworks/CoreBlue tooth.framework/Versions/A/CoreBluetooth
    0x1199e2000 -   
    0x1199e6fff  libCGXType.A.dylib (332) <17C8DD17-B3CB-3633-B252-C368AE51204C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x119b99000 -   
    0x119bbdff7  com.apple.security.csparser (3.0 - 55179.13) <B85553DE-708C-3C20-93D5-70DC80068CE3> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/ MacOS/csparser
    0x119c55000 -   
    0x119c81ff7  libRIP.A.dylib (332) <D26BC320-B415-3C4D-B57F-D525FC361BB2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x7fff69e71000 -
    0x7fff69ea593f  dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
    External Modification Summary:
      Calls made by other processes targeting this process:
    task_for_pid: 7
    thread_create: 1
    thread_set_state: 0
      Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
      Calls made by all processes on this machine:
    task_for_pid: 5780

    That kind of crash is often caused by "Google Drive." If it's installed, I suggest you remove it according to the developer's instructions. You may need to boot in safe mode to do so. Back up all data before making any changes.

  • MBP flashing folder with ? at startup

    This morning I powered up the MBP and received the opening chime, then a white screen with a series of "thunks", and then a grey folder with a ? in the center began flashing. The flashing lasted for 5 minutes or so and then then the MBP shut itself down. This is a 15" 2.2 unit. Anyone seen this issue and/or know how to rectify? Thanks in advance!
    jjsea

    Thanks for the link, Shurtugal 1005. Unfortunately, I'm #1: unable to boot into safe mode, and #2: the MBP kicks out the install disk after a minute or so of attempting to boot from it. I have a responsive cursor on a blank white screen and can hear the fans running, but no alternative action appears to be allowed. This is my wife's notebook and she says she downloaded some Software Update items last week and has been receiving slower responses/abnormal performance since then (but bootable and workable until this morning). Unfortunately, she tends to accumulate several items over time before receiving them via SU.
    At least the flashing folder/? has ceased, but the dozen or so light "thunks" at startup and the white screen persists. Further recommendations? TIA!
    jjsea

  • Flashing Folder at bootup after OSX Install

    hey everyone i have a problem that me bieng a beginner mac person i just cant solve, i have a PowerBook G3 300mhz 192MG RAM 8 GB HD that came with 8.6 performed a clean install of OS X 10.1.3 few days ago everything whent perfectly until the next day when i turned it on it just whent to the gray screen with a flashing folder with a question mark, i tried all the normal cures resetting the PRAM and ect.. but no go , thinking this was maybe a bug i performed a clean install of 10.1.3 again and updated it to the latest with the software update last night. I got up this morning to find the very same problem again. i have no clue what to do from here any suggestions?

    Havok,
    That was a good test on your part and am glad you had the MacOS 8.6 CD with which to test.
    I can only answer your question in this way...OSX can be a problem on the Wallstreet in the way I spoke of earlier, nor does it appear that you have a hardware problem (except the dead backup battery) since Classic seems to run fine. I don't know if Apple made any changes to later versions of OSX which might mitigate this issue but 10.1.x was still an early release.
    I also have a Wallstreet running 10.4.4 (via XPostFacto) and 9.2.2 and it seems to run just fine. However, I just tried booting into Open Firmware and booting to my OSX 10.1 CD...I was unsuccessful with both although I have been successful in the past. I did not pursue this by resetting PRAM and power manager but I will in the future. Also, when installing Jaguar 10.2 from CD, I was never ever to reboot to the just-installed 10.2 on the HD...it always started back up to the CD. My only solution was to pop open the CD tray after shutting down or during restart. So the Wallstreet is the least supported powerbook and this is partly or mostly due to Apple not wanting to optimize OSX on this "Old World ROM" machine. The following powerbook called the Lombard introduced New World ROM (ROM-in-RAM) where a lot of the hard code in the ROM chip was moved to software which loads at startup in a file called MacOS ROM and found in the System Folder.
    You may wish to do this:
    - Reformat your HD as one volume booting to your MacOS 8.6 CD and using the Drive Setup utility; by default, the MacOS 8.6 HD Driver is installed. Now install OS 8.6 (just the basic System Folder if you are not going to run any Classic apps) and then test performance.
    - Download and replace your OS 8.6 Startup Disk control panel with the Startup Disk control panel from OS 9.2.1:
    http://docs.info.apple.com/article.html?artnum=106225
    Just go to your System Folder > Control Panels and drag the old Startup Disk c.p. to the Trash, then drag the new one into the Control Panels folder, close all windows and restart. It should work just fine with OS 8.6 although Apple is discussing using 9.x and OSX.
    - Now install your OSX on the same volume and test.
    By having both OS 8.6 and 10.1.5 on the same volume, you maximize your HD space for OSX; if the Wallstreet will only cold-start to OS 8.6, you should be able to select 10.1.5 in the Startup Disk control panel and restart to OSX...this should make life easier.
    If you wish, you can format with OSX's Disk Utility instead of 8.6's Drive Setup...they both will do the same job. However, I do not recall if the 10.1 CD has the option of installing the MacOS HD Driver when reformatting; if not, use Drive Setup.
    Having both Classic and OSX on the same volume (no partition) is perfectly acceptable; installing OSX first, then Classic, or vice versa is perfectly acceptable. But I would do 8.6 first, install the new control panel, then install OSX.
    You could also partition with the first 7GB for OSX and the remainder for OS 8.6; this would allow you to always have a bootable partition in the event OSX went down. You can install a basic 8.6 System Folder (no apps) using approx. 150MB.

  • Is it possible to have 16 GB RAM configuration and a SSD in a mid '09 MBP.

    To reiterate:
    Currently my MBP is configured as
    - mid '09 MBP
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    - GeForce 9400M
    - 320 GB HDD
    Want to modify to
    -16 GB RAM
    - SSD of similar size or greater if possible
    THANK YOU!!

    An example of an SSD non-rotational drive to replace or upgrade whatever
    original equipment spec (likely 5400-RPM, less likely 7200-RPM) would be
    this series from OWC that states it has the same data transfer rate as your
    computer's hard drive data speed; it need not be double-fast and run only
    at half that. Just get one that closely matches your computer, as I'd stated.
    If your computer were newer, then you'd look into the 6G instead of this 3G series
    SSD. This may be the better choice available for the older MacBook Pros. These
    are a good product and affordably priced with above average guaranty. They have
    a section of how-to video instructions at the bottom of the previously posted page.
    Since you are looking to upgrade past the old HDD spec, with a faster product,
    the 3G SSD would be the nearest match, as I'd alluded to previously. Even if
    the SSD has a slight bottleneck running through older SATA channels, it will
    still be substantially faster than the 5400-RPM or 7200 on the hard drive bus, &
    be quiet, also should use less power. However the big plus would be in that
    you could see a noticeable gain in speed, due to faster read-writes to SSD in
    the absence of more chip RAM.
    They also offer a second custom SSD install tray that replaces the optical drive
    and that would be a fair place for an SSD if you chose to put a 7200-RPM in the
    original HDD location; if you didn't afford or want to do both. OWC also offers
    replacement or upgrade optical drives, in case you like to have the original feature.
    •mercury electra SSD 3G series:
    http://eshop.macsales.com/shop/internal_storage/SSD/Mercury_Electra_3G_Solid_Sta te
    In any event...
    Good luck & happy computing!

  • Flashing folder with question mark on start up + many other issues

    About 6 months ago I first encountered the flashing folder with question mark on startup. I fixed the issue myself by unplugging the mouse and keyboard and rebooting. I also did the cmd S fsck -fy before that and all was well.
    The other day I had the flashing folder again...I got it going a couple of times but it happened again. Right now I seem to be in deep trouble. Please read the following:
    1. I booted up from the leopard dvd and no hard drive was there to run a disk utility on
    2. Booted up again from the dvd and hard drive was there. Ran the disk utility and everything was fine...for about 5 minutes. Then the computer froze and I had to hard power down. Rebooted to the flashing folder.
    3. Did command s and fsck but at the end I get the message failed to issue comm reset after 3 attempts.....failing....
    4. I powered down, vacuumed out the vents, sprayed compressed air to make sure it wasn't over heating from dust buildup as I read somewhere.
    5. Booted up...worked for about 5 minutes again.
    6. Now I can't get to the hard drive from the install dvd at all...I tried 100 times. Cmd s won't work at all!! So it looks like I am out of options. Does anyone have ny radical solutions that i can try to fix this. There are some very important things on my hard drive that I would be very upset about loosing.
    Please reply

    Sorry to bear bad news, but most likely the drive is already dead or dying. I hope you backed up everything when the first symptoms appeared.
    There are data recovery services, but might be very expensive.
    EDIT: Some (a few) people have had success putting the drive (sealed very well in a plastic baggy) in the freezer overnight and then quickly putting it in an external enclosure and getting the data off it that way.
    Message was edited by: WZZZ

  • Possibly crashed.... Now flashing folder symbol with question mark.

    Hi
    I think my iMac crashed tonight. It kept freezing, and i couldnt force quit anything. I restarted, and then none of my programs would open, and i couldnt click on anything. I held in my power button, shut it off and kept it held in. Then a blank white screen came up and stayed there for about 10 minutes. Then a flashing folder with a question mark came up. Im not sure what happened or what to do. Your help is GREATLY appreciated.
    Sarah
    Message was edited by: Sarah CMac
    Just a spelling mistake

    First, Try to verify the disk with disk utility found in your install dvd.
    The flashing question mark means that the computer can't find a system.
    There must be a system error
    Unless the hard drive failed, then you should be fine with a reinstall.
    (if you hear a clicking sound, then yes, sadly the hard drive is failing.)
    Message was edited by: Mad Maxx

  • Flashing folder with question mark (Mid-2009 MacBook Pro - Mavericks)

    When I boot up, there is a flashing folder with a question mark on it, and if I try starting up in OSX Recovery (r) or try to select a start up disk (option) it doesn't do anything. Does anybody know how to fix this??

    I wish the Apple Store guys reminded you to make a bootable Flash drive for this kind of situation.
    You can take it to the Apple Store to confirm you need to replace the hard drive - or some other, worse problem.

  • Grey Screen with Flashing Folder with Question Mark

    Hi,
    I need some help with an issue I'm having on my Mid-2012 Macbook Pro (13"; OSX 10.9.2; 8GB RAM).  I've had issues with this Macbook for the past year.  I've worked with Apple Support and had it into the Mac Store prior to the warranty expiring (Dec 2013).  I have the exact same model with all of the same specs that my employer purchased at the same time for work as my work computer, and I haven't had any issues with that one.
    Previously, the system would slow down excessively and eventually start hanging. Occasionally the screen would start flashing.  Apple phone support had me wipe the hard drive and re-install the OS and all of my file, apps, and setting from my Time Machine backup.  That worked for about four months, and then it started again. Since it was getting close to the warranty expiration, I took it to an Apple Store. They ran a bunch of diagnostics, said the hardware was all fine but the OS needed to be re-installed.  They did that in early Dec, and everything was cool again until about three days ago.  Three days ago, it started slowing down and freezing again (even when doing non-memory intensive tasks such as broswing the web with only a couple of tabs open and no other applications open).  Last night, it froze hard and wouldn't shut down, so I had to cold boot it.  When I tried to power it back on, it came to the grey screen with the flashing folder with the question mark (which I know means it can't find the boot sector).  I waited until this morning, and it stil wouldn't boot. I then rebooted into Startup Manager, and the HDD was there. I selected the HDD, and it booted fine and ran fine for a couple of hours (I was able to do a Time Machine backup).  Then it froze up solid again. I waited for an hour or so before cold booting (don't like doing that), and when I tried rebooting, I got the flashing folder with the question mark. I tried booting into the Startup Manager again, but this time, my HDD wasn't listed. I then booted into the OSX Recovery utility (CMD R on boot), went into the Disk Utility hoping to do a disk repair, but my HDD wasn't listed. I have an external SATA to USB adapter, so I pulled the HDD, hooked it to a USB port on my other (identical except it doesn't have problems) Macbook Pro.  Once my other Macbook booted, the HDD from the bad Macbook Pro showed up fine.  I ran a verify and repair disk on the HDD from the bad Macbook, and it didn't show any issues.
    So I figured I'd be really brave. I took the HDD from the bad Macbook Pro and put it in my work (good) Macbook Pro (I took the HDD out of my working work Macbook Pro).  It booted fine.  I then did the verify and repair disk (again no errors) and verify and repair permissions (it found a few, but no more than it has in the past). I ran it that way for about an hour with no issues. That led me to believe that the HDD for my personal Macbook was fine, and it must be an issue with the SATA cable or the mainboard. 
    Here's where it gets odd.  I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it.  It did recognize it, and it booted fine.  I ran it like that for about 30 minutes.  It did have a couple of short freeze ups, but it didn't lock up solid. I didn't want to push my luck and possibly damage the HDD for my work Macbook, so I shut down the bad Macbook Pro ended the experiment at that point.
    I put the original HDD back in the Macbooks where they originally came from. I then ran the Apple Hardware Test (press and hold D on startup) on the bad Macbook Pro; I did the extended testing option. It ran for about an hour, but it didn't find any issues with the bad Macbook Pro. 
    I put the HDD from the bad Macbook back in my working Macbook and wiped the disk and reinstalled OSX from a Time Machine Backup from last week (before the problems occured).  Put it back in the bad Macbook and still no luck. Finally I tried resetting the PRAM because I saw that as one of the options on this discussion board. 
    I've searched and read everything I can find related to this, but I can't find anything that works, and I'm at my wits end.  Can anyone point me in a direction of what might be wrong and what else to try?
    Thanks!
    Mike

    You performed thorough and methodical troubleshooting, and this appears to be the most important result:
    I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it.  It did recognize it, and it booted fine.  I ran it like that for about 30 minutes.  It did have a couple of short freeze ups, but it didn't lock up solid.
    Given compatible hardware, you ought to be able to swap hard disk drives in exactly that manner, so it shouldn't surprise you that it worked. However, installing the "known good" HDD in the problem machine should not have resulted in any freeze-ups at all.
    You can conclude the hard disks (both of them) are serviceable and whatever fault exists probably lies elsewhere. Often the SATA cable is damaged or not seated properly, and is likely to fail more than anything on the logic board. Inspect the logic board's SATA connections and make sure there are no contaminants or damage. The two drives and two logic boards are going to have slightly different component tolerances, so perhaps the defective one is simply exceeding some limit.
    Apple Hardware Test is very cursory and essentially tests for the presence of operable hardware. It is far from an exhaustive test, and only a report of a failure can be relied upon for accuracy. For a more thorough test you would need to have Apple evaluate it using the time-consuming Apple Service Diagnostics. Even then, they may come up without a clue, and eventually someone will suggest a logic board replacement which can be expensive.
    It is an unusual problem, and I don't know how much time Apple would invest in diagnosing it before they conclude you really ought to buy a new Mac instead. They might surprise you though in that a "depot repair", if yours is eligible, is a very cost effective option so consider it.
    Given your ability you might also consider purchasing a replacement logic board from PowerbookMedic, or even sending it to them for a flat rate repair.

  • Flashing Folder w/? And/or hard drive failure - I need step "12" Please.

    Late 2011 MBP running latest OS Mavericks
    I'm going to cut to the chase and I hope everyone will understand that I am beyond the "basic" steps of rebuild, format and re-install.
    In the Last couple of weeks, My MacBook Pro intermittently would show a folder with a ? Mark when rebooted or started up. I followed instructions found here and would be able to get it to work and boot Mavericks just fine. I tried and successfully reset the pram. I reloaded from a time machine backup, but still I would get a random occurrence of the flashing question mark in the folder.
    So I decided to go ahead and buy a new hard drive.
    I installed it and through the usual prompts through my external drive time machine backup I used disk utility I began to format the new hard drive installed in the MBP. As I was trying to name the new hard drive it disappeared from the disc utility hard drive choices, crazy right? I rebooted and tried again with DU. It did not recognize the hard drive.
    So I reinstalled the old hard drive, rebooted and I get the flashing folder with question mark. (I even reinstalled an older, older hard that worked fine 6months ago and it was not recognized.)
    To recap:
    Current hard drive, brand new harddrive, &amp; older, older hard drive (still running OSX Mavericks.) all create the flashing folder with question mark upon startup.
    No matter what I have tried from all of your awesome diagnosis here on support, I cannot find an answer for my situation. No matter what I try, and I have tried every suggestion I could find.
    I have "re-, re-, &amp; re-fill-in-the-blank" possible. But in most cases I can only get so far because there is no hard drive that I can find.
    It is this simple, there is no target HD for me to "Re" anything to. My MBP doesn't see any of them. Disk utility sees the connected external drive I am booting from (time machine), but cannot see any other HD, I have tried.
    So here I am hoping someone can help me with step "12". Or help me to see that I messed step 3.1.
    In all sincerity, thanks in advance for any help.

    This solved the problem. Thanks for pointing out that sometimes it can be a "hard" not "soft" ware issue. I found a cable on Amazon for $30.00. It was easy to replace and everthing seems good!

  • Flashing folder with question mark and SSD

    I had an issue with my native mbp HDD about a month ago. New ssd (crucial m540 with trim)  worked fine for a month, but after recent wake up it show a screen for several seconds and then a flashing folder screen appeared.
    Now I see flashing folder on every boot attempt. Safe mode doesn't work, recovery partition either.
    When I try to select boot partition different combination appears: regularly I see only recovery partition, sometimes only system one, and rarely both of them. Anyway every boot attempt results in question mark folder screen.
    The questions are:
    1. Is it possible to recover current state with the recovery partition tools from an external hdd?
    2. What the chance it may be recovered through reformat and clone of the old HDD (e.g. may it be logical OS issue, or is it hardware issue and I need to look for SSD replacement)?
    3. Is it something well known (possibly Mac os + ssd) issue and may it be avoided in the future ?

    Aaaaand.. DONE!
    I missed the fact my old "half dead" native hdd freezed in the case, but works properly in the external rack. Now I found it not only worked properly, but way faster than ssd worked (even with usb 2.0 rack interface and no additional power source).
    A funny fact: the popular Black Magic Speed Test always show stable 300/500 mbps  for my ssd, while the fact is it worked slower than HDD in the external usb 2.0 rack.
    So, I've bought a new SATA cable, and yes, it was the real problem. The old HDD works fine, and the new SSD didn't throw any errors since the cloning process start, it would be ready in several hours but I believe no unexpected issues would appear.

  • Mid 2010 MBP crashes frequently

    Hi,
    I have mid 2010 MBP and lately crashes have increased in frequency.  Posted is a crash log.  Appreciate your help.
    Yosomite 10.10.1    2.4Ghz, Core i5  4GB RAM
    Panic (system crashes) log:
      Source: /Library/Logs/DiagnosticReports/Kernel_2014-12-15-142314_Vishal-Jains-MacBook-Pr o.panic
      Size: 10 KB (10,123 bytes)
      Last Modified: 12/15/14, 5:50 PM
      Recent Contents: Anonymous UUID:       2F557098-4680-D2FD-DFFD-C9916F4A7FFB
    Mon Dec 15 14:22:59 2014
    *** Panic Report ***
    panic(cpu 3 caller 0xffffff7f8695ef63): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80ab729000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Apple MuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 3), Frame : Return Address
    0xffffff80995230f0 : 0xffffff8003d3a811
    0xffffff8099523170 : 0xffffff7f8695ef63
    0xffffff8099523250 : 0xffffff7f848c2b9f
    0xffffff8099523310 : 0xffffff7f8498c18e
    0xffffff8099523350 : 0xffffff7f8498c1fe
    0xffffff80995233c0 : 0xffffff7f84c0b056
    0xffffff80995234f0 : 0xffffff7f849af82d
    0xffffff8099523510 : 0xffffff7f848c95f1
    0xffffff80995235c0 : 0xffffff7f848c70fc
    0xffffff80995237c0 : 0xffffff7f848c807a
    0xffffff80995238a0 : 0xffffff7f85f43446
    0xffffff80995238e0 : 0xffffff7f85f52dff
    0xffffff8099523900 : 0xffffff7f85f81493
    0xffffff8099523930 : 0xffffff7f85f814ed
    0xffffff8099523970 : 0xffffff7f85f58a1f
    0xffffff80995239c0 : 0xffffff7f85f23027
    0xffffff8099523a60 : 0xffffff7f85f1eda1
    0xffffff8099523a90 : 0xffffff7f85f1c873
    0xffffff8099523ad0 : 0xffffff800430064c
    0xffffff8099523b60 : 0xffffff8004302773
    0xffffff8099523bc0 : 0xffffff8004300003
    0xffffff8099523d00 : 0xffffff8003dea517
    0xffffff8099523e10 : 0xffffff8003d3e91c
    0xffffff8099523e40 : 0xffffff8003d235a3
    0xffffff8099523e90 : 0xffffff8003d33e8d
    0xffffff8099523f10 : 0xffffff8003e0a142
    0xffffff8099523fb0 : 0xffffff8003e3ac66
          Kernel Extensions in backtrace:
             com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28 EE2B]@0xffffff7f84872000->0xffffff7f84adbfff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f84862000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8481b000
             com.apple.driver.AppleMuxControl(3.7.21)[32B7E2DE-1F9D-3555-B687-7A76A62B81D2]@ 0xffffff7f86950000->0xffffff7f86963fff
                dependency: com.apple.driver.AppleGraphicsControl(3.7.21)[62689710-EEA7-307A-AC83-B8F25DA88 A6A]@0xffffff7f86948000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f847a9000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8481b000
                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[0183904C-6A16-32C4-9405-EEFD7F820B 02]@0xffffff7f8694b000
             com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4C DA355]@0xffffff7f84ae6000->0xffffff7f84d8ffff
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f84872000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
             com.apple.GeForceTesla(10.0)[67CD214F-0F26-3BEF-BAD0-CF0F83C2616D]@0xffffff7f85 f00000->0xffffff7f85fcdfff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f84862000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8481b000
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f84872000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    14B25
    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide:     0x0000000003a00000
    Kernel text base: 0xffffff8003c00000
    __HIB  text base: 0xffffff8003b00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 1304308326930
    last loaded kext at 80098701151: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f861ed000, size 32768)
    last unloaded kext at 284478661603: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f8510f000, size 65536)
    loaded kexts:
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 100.14.37
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 267.0
    com.apple.driver.AppleHDA 267.0
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleIntelHDGraphics 10.0.0
    com.apple.GeForceTesla 10.0.0
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleMuxControl 3.7.21
    com.apple.driver.AppleIntelHDGraphicsFB 10.0.0
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleMCCSControl 1.2.10
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBCardReader 3.5.0
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleIRController 327.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.iokit.SCSITaskUserClient 3.7.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.5
    com.apple.driver.AirPort.Brcm4331 800.20.24
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AppleUSBHub 705.4.1
    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
    com.apple.driver.AppleAHCIPort 3.0.7
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.AppleGraphicsDeviceControl 3.7.21
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 267.0
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOAudioFamily 200.6
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOSurface 97
    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.AppleGraphicsControl 3.7.21
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
    com.apple.iokit.IOBluetoothFamily 4.3.1f2
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleHDAController 267.0
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOHDAFamily 267.0
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.8.0d49
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
    com.apple.iokit.IOUSBMassStorageClass 3.7.0
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.CoreStorage 471
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 700.52
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.7.0
    com.apple.iokit.IOUSBFamily 705.4.14
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 389.1
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    System Profile:
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)
    Bluetooth: Version 4.3.1f2 15015, 3 services, 19 devices, 1 incoming serial ports
    Thunderbolt Bus:
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: Built-in iSight
    USB Device: IR Receiver
    Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17
    Network Service: AirPort, AirPort, en1
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

    You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by this recall.
    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.
    Print the first page of the panic report, if any, and the support page linked above, and bring them with you.
    Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
    The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they might still be covered.
    Residents of the EU may be entitled to warranty service for up to six years after purchase.
    Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.
    Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
    If it's too late for your unit to be repaired free of charge, and you don't want to pay for the service, you may (or may not) be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
    Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.
    If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    *An SSD doesn't need to be zeroed.

  • I bought an iMac last year and now have a flashing folder on start up. I tried to reboot but am unclear about whether or not the time machine has backed up everything I have on there or how I can do it so I don't loose important data.  Thanks in advance!

    My iMac which I bought in May 2011, (yes the warranty for one year just ran out) but I have 3 years through Best Buy, was making a really loud humming noise yesterday so I shut it down and restarted and now I have the flashing folder on a grey screen.  I don't know if I have lost everything on that computer as I am not sure if I set up or needed to set up the time machine when I bought it.  I am not super mac savvy (yet) and would love some help to try and not only fix this issue but to find out how I can check and see if what I have on there is automatically backed up or not.  I need help! Thanks in advance!!!

    Do you have an Install Disc?
    If so...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    If 10.7.0 or later...
    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there.

  • Have a flashing folder with a question mark on start-up but cannot hold option as wireless keyboard won't connect, how do I get it to connect if I cannot turn on the machine?

    Hello all, I've registered here because I can't work out how to get my keyboard and mouse to connect.
    The issue is that when I turn my mid-2010 iMac on it doesn't load up, but instead shows a flashing folder with a question mark. I've Googled this and have some idea how to fix it, the first step in all guides to fixing the problem states that you should hold the option key upon start-up. The problem I'm having is that I've just had to change the batteries on my keyboard and mouse and they are now not connecting. I can't see how to get the keyboard and mouse connected with the Mac stuck on the flashing folder screen, and I can't get the Mac past said screen without using the keyboard. Does anyone know how I can connect the two devices?
    Thanks.

    The flashing folder with the ? mark indicates that a bootable system can't be found. You'll need to borrow a wired keyboard so you can boot into the Recovery volume (boot with the Command + R keys held down). From there you can reinstall the system and try a normal reboot.

  • Mac book is  starting up funny. I have a flashing folder and question mark or just a grey screen. IT at university is backed up all week and said it's the hard drive! Ugh need help in class now will be calling ASAP! Help please.

    I get either a grey screen or a flashing folder question mark. IT at my university said it wouldn't be till after the weekend and than still a few days to get it fixed so she told me to try to back it up myself because that's the only sure fire way to ensure I get all my Info. So any hints or help? They did a hardware test and they think it's my hard drive. I did a r+command restart
    And it won't let me verify the disk.... Or download mountain lion.. Okay I know I sound clueless but can anyone help me?

    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by:
    Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    Boot drive's directory has been corrupted - Repair with Disk Utility.
    Critical system files are damaged or deleted - Reinstall OS X.
    The disk drive is physically non-functional - Replace the hard drive.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
    Boot From The Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

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