Mid 2011 Macbook Air - Yosemite keyboard and trackpad stopped working, the only button that worked was the power button, only one USB port works.

I have a Mid 2011 Macbook Air.
Upgraded to Yosemite last week.
Three days ago I was using my Macbook Air for the first time since upgrading to Yosemite. I had been using my Macbook Air for approximately 30 minutes, I was using safari and the keyboard and trackpad stopped working (would not respond). The only button that worked was the power button.
I rebooted and they were still not working. I plugged in a USB mouse and external USB keyboard, only one USB port would work (the Left USB port if looking at the screen) so I had to swap between keyboard and mouse.
After logging in there is a bluetooth icon at the top of the screen with a sawtooth line through it. Bluetooth is unavailable and the bluetooth icon is missing from the system preferences menu.
If I run a hardware test by holding D (on USB keyboard) at startup it says that no problems are found and at the conclusion of the test the keyboard and trackpad start working again. When I log on the bluetooth is working again.
I shut down the Macbook Air and when I started it again the keyboard and trackpad and right side USB ports were all not working again. I logged in using the USB keyboard and mouse and the bluetooth not available sawtooth icon had returned.
I ran the hardware test again and at the conclusion of the test the trackpad and keyboard started working again.
I have tried deleting com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile from /Library/Preferences/ and tried resetting SMC and Power Functions but this did not fix the issue. The only thing that seems to work is running a hardware test - obviously I don't want to do this every time I use the computer.
I do not believe any hardware is faulty/damaged - I think it has something to do with bluetooth/Yosemite.
I do not have the Macbook with me at the moment, if you have suggestions that I can try or additional checks/info you require please let me know and I can get back to you.
Thanks,
John

Hi!
I have exactly the same problem, and I can't find any solution.
I can't even track down the root of the problem: the Bluetooth/Wifi module? The trackpad? The keyboard/top case? The logicboard?
I've tried all the usual: SMC/PRAM reset, clean install, kext cache clearing.
Any suggestion is greatly appreciated!

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    Mac OS version:
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    Kernel version:
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    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
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    com.apple.driver.ApplePlatformEnabler          2.0.6d1
    com.apple.driver.AGPM          100.12.87
    com.apple.iokit.IOBluetoothSerialManager          4.1.4f2
    com.apple.driver.AppleHDA          2.3.7fc4
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
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    com.apple.driver.AppleBacklight          170.2.5
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleMikeyDriver          2.3.7fc4
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    com.apple.driver.AppleIntelSNBGraphicsFB          8.1.2
    com.apple.driver.AppleUSBTCButtons          237.1
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    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.driver.IOBluetoothHIDDriver          4.1.4f2
    com.apple.driver.AppleMultitouchDriver          235.29
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.driver.DspFuncLib          2.3.7fc4
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    com.apple.kext.OSvKernDSPLib          1.6
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    com.apple.iokit.IOBluetoothFamily          4.1.4f2
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.3.0d51
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.driver.AppleHDAController          2.3.7fc4
    com.apple.iokit.IOHDAFamily          2.3.7fc4
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
    com.apple.iokit.IOUSBMassStorageClass          3.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.driver.AppleUSBMergeNub          5.5.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOUSBUserClient          5.5.5
    com.apple.iokit.IO80211Family          530.4
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.driver.AppleThunderboltNHI          1.7.8
    com.apple.iokit.IOThunderboltFamily          2.4.0
    com.apple.iokit.IOUSBFamily          5.6.0
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f66
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD TS128C, 121.33 GB
    USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024d, 0xfa120000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 7
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3

  • Mid-2011 Macbook Air with very slow wifi yet with OSX 10.9.1

    Yes, I am opening yet another topic on this pretty old issue because I am too confused with all that I have read so far (as also have not found a recent case similar to mine).
    I have a mid-2011 Macbook Air i5 13'.
    My home wireless network works just fine and smooth with a Macbook Pro Core 2 Duo and a humble Acer Aspire One D270 netbook.
    With my Macbook Air, connection is useless. If I want to search something on Google, I'd better off buying myself an air ticket and visiting their HQs to ask them personally to do the search.
    I have tried some "workarounds" with no success. Sometimes the internet seems to get a bit better (I said *a bit*), but nothing even slightly near what I get with my other two computers.
    Where should I begin from?

    Please take all the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
    Step 1
    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
    Step 2
    Run Software Update and install all available updates for OS X or your computer's firmware.
    Step 3
    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
    From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
    If the application called "Bluetooth Setup Assistant" is running, quit it (not applicable to OS X 10.9 or later.)
    Step 4
    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.
    Step 5
    Reset the System Management Controller.
    Step 6
    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

  • Mid 2011 Macbook Air Painfully slow.

    Mid 2011 Macbook Air Painfully slow.
    Hey everyone.  I am writing about my 13 inch Mid 2011 Macbook Air. 
    Recently it has been extremely slow and on occasion has not started up.
    I have reset the PRAM and SMC already, yet it is still very slow.  I have a couple theories about what might have caused it, are they plausible?
    Theory 1:  It’s a software problem. I tried to upgrade to 10.8.2 but halfway through the upgrade the computer restarted and somehow I was still on 10.8.1.  For fear of a big issue happening I didn’t try to upgrade again. Perhaps it is a flaw in Apple’s software update? 
    The important thing to note about this update is that I tried to install 10.8.2 around a month or two weeks BEFORE I started having problems.  So if these issues were due to 10.8.2’s failed update then it certainly was a delayed reaction. 
    I would of course like to update to 10.8.2 BUT as my computer is acting EXTREMELY slow and having trouble turning on occasionally I am worried the software update will completely brick the machine.  Is that possible?  Should I actually finish through with the software update?
    Theory 2:  It was an electricity problem. 
    The computer died when I was sitting at a café plugged into their wall sockets.  A few days later when I came back to the same spot with my old macbook which is now being used in lieu of the Air it suddenly turned black for a little while. Sensing it might be an electricity surge or something with their system I unplugged the cable.  I am not sure if that was paranoia though. 
    Can an electricity surge or a bad outlet fry a computer?  Can it fry the ram so the computer is extremely slow? Does that theory hold any water? 
    Thanks for your help diagnosing this problem.
    All the best. 

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac. 
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing. 
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects. 
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands. 
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply. 
    Launch the Terminal application in any of the following ways: 
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.) 
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. 
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid. 
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign. 
    Step 1 
    Copy or drag — do not type — the line below into the Terminal window, then press return:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' 
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”. 
    Step 2 
    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}' 
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning. 
    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step. 
    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}' 
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null  
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting. 
    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null 
    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output. 
    You can then quit Terminal.

  • My mid-2011 MacBook Air bricks itself after 10.7.2 update

    I have a new MacBook Air (11") that was working just great, until today.  Today, I used Software Update to install the updates, which included 10.7.2 as well as the recue partition update.
    I did everything you're supposed to do, and when it rebooted, the gray screen comes up, and it shows the spinny doohickey on the bottom showing that it's working.  Then, suddenly, up pops a big "no" icon (the circle with the slash through it) after about 60 seconds.
    It simply doesn't do anything after that.
    Hard-power-off, wait, power-on, repeat, same thing.
    So I reboot with cmd-R to get the rescue partition. It works fine; I ask it to re-install Mac OS X, which then takes about 45 minutes (argh).  Finally, Mac OS X is back, the machine is nicely booted up, all my files are there, everything is good.. But of course, the reinstall took me back to 10.7.1.
    All I want to do is upgrade my fricking iPhone to IOS 5.0, but I can't do that without knowing I can sync which requires iCloud which of course requires 10.7.2.  So I *have* to re-do the upgrade.
    Back to Software Update, back to installing 10.7.2. And .. 20 minutes later .. back to bricked MacBook Air.
    What a waste of my time. What a failure, Apple. I'm very very very very very unhappy that I've wasted so much time just to update my damned iPhone to IOS 5. I'm still without an update. Now I'm trying to figure out how to move my iTunes to another machine -- not nearly as obvious as it should be.  ARGH. I'm going to throw this MacBook Air off the balcony in about 10 minutes. :-(
    Thanks for listening.
      Steve

    Wow, you're right -- I can't believe it. I just really can't believe they would screw up so badly, yet when I search for "10.7.2 filevault" I don't find more than a couple of articles about it on the web (including this thread). Why on earth wouldn't Apple have put up some kind of warning about this? I can't believe it, really. It's insane.
    On my newly-functional 10.7.2 MBA, I wanted to test your theory and so I turned on filevault 2 and encrypted the main disk again.  It of course wanted me to reboot. So I rebooted. And *blammy* -- same error / boot failure.  Wow.  Also, interestingly, even on a working 10.7.2 system, you can't mount a USB drive that was encrypted using Filevault 2 encryption (in Disk Utility, e.g., as a "Mac OS X, journalled, encrypted" volume that was encrypted with DiskUtility on Lion 10.7.1).  I still have a 10.7.1 machine that I will not upgrade until I can at least decrypt the disk -- but right now, Disk Utility tells me it fails decrypting the external USB disk so I'm hosed!!! ARGH.
    Now, going back to the booting problem after upgrade -- for anyone's reference who's still keeping score -- you can easily recover from the booting problem with upgrading a Filevault 2 root drive: Power-cycle the machine and then hold down cmd-r to bring up the Lion Recovery application.  Within Lion Recovery, choose "Disk Utility", and then click on the (as yet unmounted, still encrypted) root hard drive to select it. Then go to the File menu, and choose "Turn off encryption" for this disk.  It then prompts you for the password, and if you enter it, *blammy* you're back up and running again.
    In my case, the disk had only just begun encrypting so the action was instant, and then once it confirmed the disk was now decrypted, I simply chose "Restart" from the Apple menu, and I was back in business (no hairy re-installs to deal with).  If this is an already-encrypted volume, presumably it'll take you a bit longer (the normal 45-minutes to 2 hours) to decrypt it.  But at least no more installing software -- it'll "just work".
    Maybe I'll go post a simpler version of these instructinos on the other threads, but this is the simplest fix -- just turn off filevault 2 from within Lion Recovery, basically, and that fixes the boot problems.
    Apple, if you're listening, you really really really need to say something to your users so they know. Many many many MBA users are likely to have still not upgraded. You can prevent them from hating you and your products by making sure they don't screw the pooch here.  Short version: Mid-2011 MacBook Airs running Filevault 2 WILL NOT BOOT after 10.7.2 update; so users should turn off Filevault2 before upgrading.
      Steve

  • My mid 2011 MacBook Air fell off my couch onto carpet. Slowed down.

    I made a post a few weeks ago about how my mid 2011 MacBook Air slowed down randomly over night. A few days later it randomly started functioning properly again. I was stoked.
    Today, I was using my MacBook on the couch, when it slipped off and landed on the carpet bottom up with the lid closed.
    The moment I opened it up again, it was back to being slow again.
    I ran the Disk Utility, tried repairing it, it said that the hard drive 'appeared to be ok'
    But yeah. I'm gonna say it's a pretty safe to assume that the drop has everything to do with the slow response time.
    Would anyone happen to know what actually might have went wrong, though?

    I would think a poor connection of some sort, may be a plug and socket or a soldered joint problem. I think you need to take it in for repair, I cannot think it will be software that is causing the fault, but...... you never know.

  • HT6510 Mid-2011 Macbook Air doesn't support Air Drop/Continuity/Handoff?

    Why does my mid-2011 Macbook Air not support Air Drop/Continuity/Handoff?  It has Bluetooth 4.0, which is what I thought was the main requirement for getting these devices to work together. I also have an iPhone 6 Plus and a 4th gen iPad.

    If you check your "System Information", it will tell you if Handoff is supported:
    Click on  > About This Mac > System Report...
    Under Hardware, click Bluetooth and check the "Handoff Supported" line

  • HT201343 Mid 2011 Macbook air will not mirror

    I have a mid 2011 macbook air and a 2nd generation apple tv. All software is up to date. I can use air play in i-tunes on the macbook air, but there is no screen mirroring option in the main menu bar. Apple documentation says this model supports mirroring,(Intel Core i5) but the best I can get is "detect displays" on the top menu bar. Am I missing something?
    (i-pad mirrors to ATV just fine)

    Ted,
    It is as Mirror is a function of Mountain Lion.
    A third party app called airparrot will also work if it is only mirror you want.
    Jules

  • Slow internet on mid 2011 macbook air

    So my internet is intermittently slow on my macbook air. This has been happening for many months although I cannot remember if it corresponded with upgrading to OS X 10.9. It is sporadic and I cannot identify any precipitating causes or solutions. My internet speed will just randomly drop and then eventually will correct itself where I will have the 15mbps download speed that I am paying for through my ISP. When the internet speed drops I will average 0.6 - 1.5mbps on speediest.net. This seems to be only isolated to my mid 2011 macbook air as my other laptop - a PC, and my iPhone show regular speeds. I have called my ISP and router customer service departments many times with no help. I have replaced my wireless router. Please help. 
    Nothing has worked. I have tried everything that I can think of including:
    1. Installed all OS updates - this seemed to work for about a day and then back to the same slow internet speed
    2. restarting the computer
    3. restarting in safe mode
    4. uninstalled and reinstalled the wifi network
    5. restart modem and router
    6. replaced router with a new model
    7. changed wireless security settings on wireless router and channels'
    8. changed DNS to google 8.8.8.8 and 8.8.4.4
    9 installed onyx and cleaned system
    10. ran virus check
    11. disabled safari plugins
    12. deleted preferences.plist and networkinterfaces.plist
    13 turned off bluetooth on mac
    14. turned off wifi on all other devices
    15. disabling and enabling wifi networks
    16. run diagnostics on wifi - normal

    run diagnostics on wifi - normal
    It's not clear if that was the result of using Apple's Wireless Diagnostics. It may supply some additional helpful information.
    To use it, hold an option key while you click your Mac's Wi-Fi icon, and choose Open Wireless Diagnostics...
    The following authentication dialog will appear:
    Authenticate with your Admin password, then click the Continue button in the following:
    The network analysis and diagnostic tests will take several minutes to complete:
    When it completes, if your wireless network is functioning properly the following will result:
    If something is amiss, supposedly the results will be different and you will be presented with helpful information.
    Assuming your connection is "working as expected" select Continue to summary and click Continue:
    Ignore the pre-populated text field, which is provided as a place for you to type in additional information should Apple ask for it in the course of obtaining technical assistance from them. Apple has no way of knowing where your router is located in your home, and certainly doesn't know if you even have an upstairs bedroom closet.
    Click Continue.
    The next step will also take a few minutes:
    When it finishes, you will be presented with a summary that may or may not be useful to you. Let me know if it is.
    The WirelessDiagnostics-xxx.tar.gz file deposited on your Desktop can be dragged to the Trash, or you may wish to expand it and examine its contents. It's up to you.

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