Mid 2012 Macbook air battery charging erratically
A few days ago, I noticed that my macbook air was not charging even though it was plugged to the power adapter. After some time, it showed that it was charging, but infinitely slowly. I did SMC reset and after a while, it was charging normally. But the problem reappeared some time later. Some times SMC reset seems to help, some times it does not. Some times it says that the battery is charged, while the battery percentage is showing less than 100. Also, the connecter light is also not synchronous with the battery state sometimes.
I had changed the battery a couple of months ago. The power adapter is also new. Also, I some times hear a very low buzz sound coming from the connector of the adapter.
Battery Information:
Model Information:
Serial Number: D86129705HXDKRNAL
Manufacturer: SMP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 406
Hardware Revision: 1
Cell Revision: 162
Charge Information:
Charge Remaining (mAh): 5769
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 6274
Health Information:
Cycle Count: 53
Condition: Normal
Battery Installed: Yes
Amperage (mA): -166
Voltage (mV): 8152
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
Current Power Source: Yes
DarkWakeBackgroundTasks: 1
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 4200
Standby Enabled: 1
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake on AC Change: No
Wake on Clamshell Open: Yes
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
DarkWakeBackgroundTasks: 0
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 4200
Standby Enabled: 1
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0000
Revision: 0x0000
Family: 0x0000
Serial Number: 0x00000000
Charging: Yes
Assuming you have the tools required (two different screw drivers and a plastic tool to lift the connector from the logic board) you will save about $30. If you don't have, or don't have access to the tools you'll save almost nothing. However, depending on your source you may wind up with a counterfeit Apple battery, a used battery, or a battery that may or may not be truly Apple compatible. Take it to an Apple Store.
Similar Messages
-
Mid 2012 MacBook Air: fan won't run faster when overheated
mid 2012 MacBook Air, system (tried Mountain lion/Mavericks/Yosemite, all have the same problem)
WHAT HAPPENED:
The other day I was watching some flash video on the couch, and I heard the fan running like crazy. The laptop shut off 2 seconds later-- no warnings, just black out all of a sudden. (ps: I usually use it on the desk. Only used in bed/couch for a few times)
It won't start if I press the button immediately afterwards. Instead, it will restart itself after a few minutes, no matter what.
I shut it down and let it cool down for about an hour. From then on it wouldn't last more than 5 minutes when used heavily (Facetime, chrome together) and about an hour when used lightly (only one app like chrome). Then it shuts off without warning like before. The laptop felt really hot, and I couldn't hear the fan.
The battery drop down menu says "service battery", and doesn't disappear after a few restarts.
WHAT THE APPLE GENIUS SAID:
I took it to the Apple Store the next day, a genius ran a hardware test, and it showed no problem at all. After the test and restart, the "service battery" warning was gone too.
The genius said it seemed everything is ok. The battery only ran 159 cycles, and it's supposed to last 1000 cycles.
But he doesn't know why the laptop would shut down out of nothing. If we had apple care, they could bring it back and stress it out, to see whether it shuts off and find the problem. I just brought it home to see what happens.
WHAT I TRIED:
1. Max CPU: the fan doesn't react, still runs at 2000 rpm.
2. Hardware Test:
when the laptop is hot, it won't survive the test, shuts off during the test.
when it's cool, it passes the regular test in 1min30s, showing no problems.
when it's cool, the extended test cannot last 3min before it dies.
3. Fan test, it can run at maximum speed. In this case the CPU temperature will drop quickly.
4. The Enclosure Bottom, Memory Controller and the Mem Bank temperature doesn't seem to change. (I don't know if they are supposed to be that way...)
Please give me some advice about what you think the problem is, and what I can do about it. Thank you all so much!If it didn't show any problems in the Apple Store, maybe its your ambient temperature? Although even this shouldn't cause your machine to behave the way it is currently. You need to record it or something then show Apple the issue.
-
Mid 2012 MacBook Air Yosemite Slow Booting and Old Boot Screen
Hello Guys,
I have a mid 2012 MacBook Air 13" and I had installed public beta of Yosemite on it. Now I am running OS X 10.10 (14A388b) and I have problems on the boot. On all the other macs, I saw that the booting screen is black background and a white Apple logo on it. But on my mac, the booting screen is same as Mavericks and for the first 5-6 seconds, the Apple logo doesn't show up. And the mac is booting very slowly. Also, Continuity and Handoff are not working properly. What might be the problem?Hello Guys,
I have a mid 2012 MacBook Air 13" and I had installed public beta of Yosemite on it. Now I am running OS X 10.10 (14A388b) and I have problems on the boot. On all the other macs, I saw that the booting screen is black background and a white Apple logo on it. But on my mac, the booting screen is same as Mavericks and for the first 5-6 seconds, the Apple logo doesn't show up. And the mac is booting very slowly. Also, Continuity and Handoff are not working properly. What might be the problem? -
What is apple doing about numb fingers using the trackpad on the new mid 2012 macbook air?
What is apple doing with the trackpads on the mid 2012 MacBook Air, that creates numbness and pain in my fingers.
You have no idea what you are talking about catperson. This topic happens to be on one of the
Apple Support Cummunity conversation. It's called,
Hands go Numb, tingle from trackpad-
Do you even have a 2012 or newer laptop? If not, don't give advise as simple as go see a doctor. Will Apple be paying for my medical bills?
Yesterday is the first time my finger got so painful I could no longer work on my project. I iced it to help numb the numbness, usally the pain subsides when I stay off my laptop for hours however when I start working on it the pain returns and you need your index and middle finger to work that laptop. This is the first time the pain had not gone away, 24 hours later. It feeIs like the tip of my middle finger has a giant splinter in it, very sore! I bought the first edition Macbook Air laptop 4 years ago and never had this problem with my index and middle finger, until I started working on my new Air.
Look at how many people are having the same problem. It can not be a coencidence. This problem has cost me the use of my finger and the high expense for this new MacBook Air. I'm going to my apple store tomorrow and show them how many people have this problem with numbness. I think this problem goes way beyond giving me a refund for this computer.
Any thoughts after reading other people having the same painful experience?
So What is Apple going to do with the new MacBook Air trackpad that creates numbness in your fingers?
PS: I know the trackpad is made of glass, so I covered my trackpad with a clear cover they sell to put on iphones however that did not slove anything. -
How to charge mid 2011 macbook air battery using Thunderbolt display
While trying to organize all my computer miscellaneous (cords, adapters & so on), I came across an adapter on a little card with the comment, "For use with your Thunderbolt Display and Mac with MagSafe 2 port." Appears to be for charging my mid 2011 MacBook Air via the Thunderbolt Display -- what might be the advantages/disadvantages in doing so? I found the info. in the product manuals to be pretty skimpy about this.
Thanks,
LindaSo, I guess the adapter came with the display just in case I had a compatible Mac. I should have noted that on the card. Now, about the rest of the stuff in my Apple mystery box...that's for another day.
Thanks, seb101, for your quick reply! -
Mid-2013 Macbook Air Battery Life has become awful-Not Mavericks related
I have a Mid-2013 Macbook Air that I bought in July. i5, 1.3 GHz, 8GB RAM, 500 GB SSD. I honestly thought that my horrible battery life was due to the recent upgrade to Mavericks (many MBAir users are having problems with 10.9), so I downgraded to 10.8.5 this AM. With my backlit keyboard off and the screen at a mid-level of brightness, I am barely getting 2hrs of battery life. Before I go make an appointment with the Apple Genius, I was wondering whether anyone has any suggestions. I saw other threads on this issue, but none of them seem to really help. Below is the EtreCheck file (there seems to be a lot of Symantec traffic, but I am not sure that is the cause). Also, I am also running "hidden" so I wonder if the constant location services are draining the battery. Again, any help would be greatly appreciated. Many thanks.
Hardware Information:
MacBook Air (11-inch, Mid 2013)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
AirPlay: Version: 1.7
iSightAudio: Version: 7.7.1
Startup Items:
HDDFanControlDaemon - Path: /Library/StartupItems/HDDFanControlDaemon
NortonMissedTasks - Path: /Library/StartupItems/NortonMissedTasks
SMC - Path: /Library/StartupItems/SMC
SymAutoProtect - Path: /Library/StartupItems/SymAutoProtect
System Software:
OS X 10.8.5 (12F45) - Uptime: 0 days 0:13:9
Disk Information:
APPLE SSD SM0512F disk0 : (500.28 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
RAWAIR (disk0s2) /: 499.42 GB (230.02 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.parallels.virtualsound (1.0
com.Symantec.kext.SAVAPComm (12.1)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.hidden.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.parallels.mobile.dispatcher.launchdaemon.plist
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist
[loaded] com.raynersw.nshctldo.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.AdobeCreativeCloud.plist
[loaded] com.citrix.AuthManager_Mac.plist
[loaded] com.citrix.ReceiverHelper.plist
[loaded] com.citrix.ServiceRecords.plist
[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist
[loaded] com.symantec.quickmenusa.application.plist
[loaded] com.symantec.savdiskmountnotify.application.plist
[loaded] com.symantec.scannotification.application.plist
[loaded] com.symantec.symsecondarylaunch.application.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.[...].plist
[loaded] com.c-command.SpamSieve.LaunchAgent.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.parallels.mobile.startgui.launchagent.plist
User Login Items:
iTunesHelper
Citations
HDD Fan Control Monitor
Dropbox
Google Drive
3rd Party Preference Panes:
Flash Player
HDD Fan Control
SymAutoProtect
Symantec\nQuickMenu
Internet Plug-ins:
AdobeAAMDetect.plugin
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
AmazonMP3DownloaderPlugin101750.plugin
CitrixICAClientPlugIn.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
MeetingJoinPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
SlingPlayer.plugin
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin.plugin
Bad Fonts:
None
Time Machine:
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
RAWAIR: Disk size: 499.42 GB Disk used: 269.4 GB
Destinations:
MBAIR TIME MACHINE [Local] (Last used)
Total size: 499.97 GB
Total number of backups: 4
Oldest backup: 2013-09-15 03:56:43 +0000
Last backup: 2013-10-10 23:32:11 +0000
Size of backup disk: Too small
Backup size 499.97 GB < (Disk used 269.4 GB X 3)
Top Processes by CPU:
134% Dropbox
14% mds
14% Creative Cloud
3% SymAutoProtect
3% WindowServer
2% Finder
1% fontd
1% EtreCheck
1% hidd
0% taskgated
Top Processes by Memory:
524 MB SymAutoProtect
188 MB WebProcess
175 MB Dropbox
172 MB mds
172 MB Safari
139 MB Finder
90 MB CalendarAgent
66 MB Creative Cloud
66 MB Google Drive
41 MB WindowServer
Virtual Memory Statistics
51 MB Free RAM
2.70 GB Active RAM
4.47 GB Inactive RAM
798 MB Wired RAM
1.59 GB Page-ins
0 B Page-outsYes,
After Mavericks install, your "time remaining" WILL BE INACCURATE until you do a SMC reset in many case
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
There is a HUGE distinction here about someone getting less batt. life in actuality .......or are they just reading the "time remaining" and using that as a true indicator which is certainly is not.
Ive seen 3 notebooks after SMC reset jump 4+ hours in "time remaining" and slowly climb after 3+ full charge cycles.
Until things settle down, nobody should trust what the 'time remaining' says. -
New Mid-2013 Macbook Air Battery Health issues
Hi,
I bought a new Macbook Air 13" 128GB 4GB RAM for 2weeks. I discovered that the battery went much fast than I thought. Now after 2weeks, the battery heath is decreased to 97% and cycles 21. And a fully-charged battery last only 7-8hours. Besides, the back of it come always too hot. What should I do to fix this issue? Thank you!!
Here is the report from EtreCheck,
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
System Software:
OS X 10.8.4 (12E3200) - Uptime: 0 days 10:27:50
Disk Information:
APPLE SSD SD0128F disk0 : (121.33 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 120.47 GB (8.82 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.wdc.driver.USB-64HP (1.0.1)
Problem System Launch Daemons:
[failed] com.apple.wdhelper.plist
Problem System Launch Agents:
[failed] com.apple.accountsd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.rcd.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
User Launch Agents:
[loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.macpaw.CleanMyMac.helperTool.plist
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
[loaded] com.spotify.webhelper.plist
User Login Items:
Flux
Flux
SleepTime
iTunesHelper
Caffeine
Dropbox
Jitouch
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
Jitouch
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes by CPU:
22% uTorrent
17% WindowServer
10% Google Chrome
1% hidd
1% Dock
1% EtreCheck
1% Finder
1% Jitouch
1% fontd
0% SystemUIServer
Top Processes by Memory:
254 MB Google Chrome
93 MB Google Chrome Helper
78 MB Finder
78 MB WindowServer
74 MB mds
66 MB uTorrent
49 MB Dock
41 MB Dropbox
25 MB loginwindow
25 MB NotificationCenter
Virtual Memory Statistics
230 MB Free RAM
1.81 GB Active RAM
1.22 GB Inactive RAM
634 MB Wired RAM
7.62 GB Page-ins
517 MB Page-outsAnyone can help please??
-
Mid-2013 macbook air Battery life problem
hi,
i don't know what's the problem on my macbook air but battery life always shows less than 10 hour...
any idea?
i have posted that etrecheck results... what should i do?
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 0:8:22
Disk Information:
APPLE SSD SM0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (13.29 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.SwitchBoard.plist
[loaded] com.google.keystone.daemon.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.google.keystone.agent.plist
User Launch Agents:
[failed] com.coppertino.VoxHelper.plist
[failed] com.google.GoogleContactSyncAgent.plist
[loaded] com.spotify.webhelper.plist
User Login Items:
iTunesHelper
Adobe Bridge CS5
3rd Party Preference Panes:
Flash Player
Internet Plug-ins:
AdobePDFViewer.plugin
Default Browser.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
googletalkbrowserplugin.plugin
JavaAppletPlugin.plugin
npgtpo3dautoplugin.plugin
o1dbrowserplugin.plugin
QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
5% WindowServer
3% Dock
1% EtreCheck
1% fontd
0% warmd
0% loginwindow
0% aosnotifyd
Top Processes by Memory:
123 MB com.apple.IconServicesAgent
82 MB Finder
78 MB CVMCompiler
70 MB Safari
61 MB mds_stores
57 MB WindowServer
57 MB Mail
57 MB com.apple.WebKit.WebContent
53 MB Dock
29 MB mds
Virtual Memory Statistics:
1.36 GB Free RAM
1.31 GB Active RAM
796 MB Inactive RAM
561 MB Wired RAM
351 MB Page-ins
0 B Page-outsbattery time remaining is currently unreliable, techs are looking into it.
What ACTUAL time are you getting off a full charge?
rely on battery % until there is a resolution
there are no suspect apps or processes in your list that i see
Peace -
Brand New Mid-2013 MacBook Air battery only 3 hours
I have a 13.3" MacBook Air, i7 procecessor, 8GB RAM, 256GB HD, I went from 8+ hours battery to only 3 now. Hoping someone could help me out..
Here is my EtreCheck
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9 (13A603) - Uptime: 8 days 12:7:50
Disk Information:
APPLE SSD SD0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 110 GB (21.06 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 140.14 GB (119.24 GB free)
USB Information:
Apple Internal Memory Card Reader
Apple Inc. iPhone
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.microsoft.office.licensing.helper.plist
[invalid] com.oracle.java.Helper-Tool.plist
[loaded] PPPMonitord.plist
Launch Agents:
[invalid] com.oracle.java.Java-Updater.plist
[loaded] Swapper.plist
User Launch Agents:
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
VMware Fusion Start Menu
3rd Party Preference Panes:
None
Internet Plug-ins::
SlingPlayer: Version: (null) - SDK 10.8
net.juniper.DSSafariExtensions: Version: (null)
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6
AdobePDFViewer: Version: 11.0.04 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6
Silverlight: Version: 5.1.20913.0 - SDK 10.6
MeetingJoinPlugin: Version: (null) - SDK 10.6
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Bad Fonts:
None
Old applications:
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Excel: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Lync: Version: 14.0.1 - SDK 10.5
/Applications/Microsoft Lync.app
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Office Setup Assistant: Version: 14.2.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
Microsoft Outlook: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
Open XML for Excel: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Solver: Version: 1.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SyncServicesAgent: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
7% Google Chrome
4% WindowServer
1% plugin-container
1% EtreCheck
0% mds_stores
Top Processes by Memory:
106 MB Finder
90 MB Google Chrome
82 MB systemstats
82 MB Microsoft Outlook
57 MB mds_stores
Virtual Memory Statistics:
4.35 GB Free RAM
1.70 GB Active RAM
108 MB Inactive RAM
1.02 GB Wired RAM
34.71 GB Page-ins
106 MB Page-outsThe warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies. -
Mid 2013 macbook air: battery drain / running hot
Hi there,
For the last couple weeks my MBA starts to run hot and drain battery fast if I've been using it for a few hours.
I use it a lot on most days and connect to powercord only once it drops down low, like below 20%.
Have just seen other posts who recommend doing that at 50% battery and will now do the same.
However my question is: have i ruined my battery in the meantime?
AND/OR is there something else i can do to get battery running like it used to, and stop the loud fan switching on all the time because it's all running too hot?
I've copied in an etrecheck in case that helps diagnose more....
thanks heaps for any help!
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 5 days 21:16:2
Disk Information:
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
disk0s2 (disk0s2) <not mounted>: 499.42 GB
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] net.cloudpath.HelperTool.plist 3rd-Party support link
Launch Agents:
[System] com.divx.dms.agent.plist 3rd-Party support link
[System] com.divx.update.agent.plist 3rd-Party support link
[System] com.sierrawireless.SwitchTool.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
iTunesHelper
Calendar
Dropbox
Google Drive
Mail
Twitter
Disk Doctor
UCM Launch Agent
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
DivX Web Player: Version: 3.1.0.13 - SDK 10.5 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
Safari Extensions:
Searchme: Version: 1.2
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
/Library/Application Support/DivX
DivXUpdate: Version: 1.0 - SDK 10.5 3rd-Party support link
DivXMediaServer: Version: 10.1 - SDK 10.5 3rd-Party support link
DivXTransferWizard: Version: 10.1.0 (Build 10.1.0.102) - SDK 10.5 3rd-Party support link
DMSLaunch: Version: 1.0 - SDK 10.5 3rd-Party support link
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Applications/Microsoft Office 2011/Office
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Setup Assistant: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
iSkysoft Helper Compact: Version: 2.2.6.4 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Applications/iWork '09
Mobile Broadband Manager: Version: 3.15 - SDK 10.5 3rd-Party support link
DivX Converter: Version: 10.1.0 (Build 10.1.0.166) - SDK 10.5 3rd-Party support link
DivX Player: Version: 10.1.0 (Build 11.3.0.40) - SDK 10.5 3rd-Party support link
Time Machine:
Auto backup: YES
Volumes being backed up:
Destinations:
Data [Network] (Last used)
Total size: 2
Total number of backups: 57
Oldest backup: 2013-07-26 15:57:23 +0000
Last backup: 2014-03-18 12:31:47 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
100% Locum
2% WindowServer
1% EtreCheck
1% Google Drive
0% Microsoft Word
Top Processes by Memory:
213 MB Safari
188 MB Finder
156 MB com.apple.WebKit.WebContent
131 MB Mail
115 MB Microsoft Word
Virtual Memory Information:
2.33 GB Free RAM
3.60 GB Active RAM
626 MB Inactive RAM
1005 MB Wired RAM
7.65 GB Page-ins
64 MB Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/\/Users\/Shared\//b'$'\ns/\/Users\/[^/]+\//\/Users\/USER\//g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{print "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
New Mid-2013 macbook air BATTERY LIFE decreasing fast?
Hi,
I just bought a new Macbook Air 13" 256GB , 4GB RAM. I'm worried about my battery life. With only 2 hours of just surfing the net and on 50% brightness, my battery life dropped to 60%. So every 30 minutes, it drops by 10%. I also found that my computer usage is 95% idle so how can my battery life waste so quickly??
my battery health is 100%. Is that even normal for a Macbook Air that is only 5 days old?
Thank you!
PS: I am running Mountain Lion OSX.Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Startup Items:
HWNetMgr - Path: /Library/StartupItems/HWNetMgr
HWPortDetect - Path: /Library/StartupItems/HWPortDetect
System Software:
OS X 10.8.4 (12E3067) - Uptime: 0 days 0:3:21
Disk Information:
APPLE SSD SM0256F disk0 : (251 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (135.77 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.94)
com.seagate.driver.PowSecDriverCore (5.2.3)
com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3)
com.Bitdefender.iokit.av (2.0.1)
com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.11)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] cn.com.zte.PPPMonitor.plist
[loaded] com.adobe.fpsaud.plist
[loaded] com.bitdefender.avp.AuthHelperTool.plist
[loaded] com.bitdefender.avp.UpgDaemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.rim.BBDaemon.plist
[not loaded] com.rim.nkehelper.plist
[failed] com.rim.tunmgr.plist
[failed] com.sec.faxdb.plist
[not loaded] com.teamviewer.teamviewer_service.plist
Launch Agents:
[loaded] cn.com.zte.usbswapper.plist
[not loaded] com.bitdefender.avod.18.fullsystem.plist
[loaded] com.bitdefender.avp.antiphishing.plist
[loaded] com.divx.dms.agent.plist
[loaded] com.divx.update.agent.plist
[loaded] com.rim.BBAlbumArtCacher.plist
[loaded] com.rim.BBLaunchAgent.plist
[loaded] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist
[failed] com.rim.PeerManager.plist
[not loaded] com.teamviewer.teamviewer.plist
[not loaded] com.teamviewer.teamviewer_desktop.plist
User Launch Agents:
[loaded] ws.agile.1PasswordAgent.plist
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Box Sync
Flash Player
Paragon NTFS for Mac ® OS X
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
DivX Plus Web Player.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
OVSHelper.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes by CPU:
2% hidd
2% WindowServer
1% EtreCheck
1% BDDaemon
1% Safari
1% fontd
0% BBLaunchAgent
0% loginwindow
0% WebProcess
0% Mac_SwapperDemon
Top Processes by Memory:
324 MB BDDaemon
131 MB mds
131 MB WebProcess
86 MB Mail
78 MB Safari
37 MB WindowServer
29 MB Dock
25 MB SystemUIServer
20 MB mdworker
20 MB PluginProcess
Virtual Memory Statistics
1.77 GB Free RAM
1.37 GB Active RAM
198 MB Inactive RAM
547 MB Wired RAM
230 MB Page-ins
0 B Page-outs -
Mid 2013 Macbook Air Battery Fix
Hello everyone,
I'm getting 5-6 hours on a 11' Macbook Air 2013. Here are below stats:
Hardware Information:
MacBook Air (11-inch, Mid 2013)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
System Software:
OS X 10.9 (13A603) - Uptime: 7 days 2:37:5
Disk Information:
APPLE SSD TS0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (222.99 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] org.gpgtools.gpgmail.patch-uuid.plist
Launch Agents:
[loaded] org.gpgtools.gpgmail.enable-bundles.plist
[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist
[loaded] org.gpgtools.Libmacgpg.xpc.plist
[loaded] org.gpgtools.macgpg2.fix.plist
[loaded] org.gpgtools.macgpg2.shutdown-gpg-agent.plist
[loaded] org.gpgtools.macgpg2.updater.plist
User Launch Agents:
[loaded] com.google.keystone.agent.plist
User Login Items:
Flux
iTunesHelper
Google Chrome
3rd Party Preference Panes:
GPGPreferences
Internet Plug-ins:
Default Browser.plugin
QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
98% systemstats
3% WindowServer
1% EtreCheck
1% fontd
0% hidd
0% SystemUIServer
0% loginwindow
0% Dock
0% System Events
0% sysmond
Top Processes by Memory:
172 MB Google Chrome
111 MB systemstats
106 MB Safari
98 MB mds_stores
82 MB Evernote
66 MB ReportCrash
49 MB Finder
33 MB iTunes
33 MB Google Chrome Helper
33 MB WindowServer
Virtual Memory Statistics:
4.48 GB Free RAM
1.71 GB Active RAM
596 MB Inactive RAM
890 MB Wired RAM
38.98 GB Page-ins
71 MB Page-outs
I would appreciate any help on how to increase my battery life. Thanks in advance!Lowest power consumption for youtube viewing is Safari.
Yes, I know about all the nice Java script extensions (ala Greasemonkey) and addons that are lacking in Safari.
However Firefox has both Safari and Chrome beat by a 100 miles in the extension and addon dept. , ....additionally the "eyeball" of Google/Chrome is subjectively not preferred by myself in web use.
Give Safari a go for a few hours and you should notice a drastic change in power consumption.
Also go to Activity monitor > ENERGY tab to see the use difference between the two and other running APPS. -
Mid 2012 MacBook Air Troubles (Random Reboots & No Camera)
Hello, I'm hoping somebody can help me out. I have a mid 2012 Apple MacBook air that I am having problems with. Ever since I bought this laptop from my friend, it has randomly rebooted during sleep mode, and the FaceTime camera has not worked. I was told that water has been spilled on it at one point, but I have went over the entire computer and do not see any sort of damage. Because I was not having any luck getting it to quit the rebooting, and because the camera would not work, I purchased a replacement motherboard and battery.
The new parts arrived today, and I quickly installed them. I was instantly having the same exact problems. The computer will still reboot when I close the lid to put it in sleep mode. It instantly starts rebooting after about 2 to 3 minutes. And it will continue to reboot over and over until I reopen the lid. In addition the camera is still not detected, and I have double checked under the system properties that it is not showing up under the USB tab. I have cleared the PRAM & SMC, still no changes. As a last ditch effort, I decided to reinstall OSX 10.9 Mavericks as a fresh install. No go...
Does anyone have any ideas of what I can do to get this thing running properly? I bought it because I wanted to use it for some home-video editing, and in its current condition I don't feel that it is trustworthy. The only things left that I can replace, would be the display or the thunderbolt daughterboard. I already previously had replaced the SSD with a larger 256 GB, and I tried swapping out the wifi card as well. I'm banging my head against the wall here, and really want to be able to use this computer. Any help would be greatly appreciated!BRPopilek wrote:... Does anyone have any thoughts? ...
Unless you get the answer you need here, I would contact Apple MacBook Air Support or an Apple-Authorized Service Provider for service.
Apple Service Technicians have access to all special tools, test equipment, parts, and proprietary data needed for efficient repairs. If cost is your issue, you can ask for an estimate before they proceed with any needed repairs. -
Mid 2013 Macbook Air fully charged but wont power on
Used my computer after 2.5 weeks and it powered on just fine - then suddenly shut off and restarted. Then it soon shut off and didnt power on again. Thought the battery had drained out so i charged it - in some time the led went from orange to green, yet it still didn't power on.
Took it to an Apple authorized service center here in my town and they diagnosed -
" Tried SMC and PRAM reset.Check with known good power adapter
mac not powering on.Check with minimal config same issue.Try to
reseat the top case same issue.Tried to reseat the Main logic board
same issue persists.No sign of physical and liquid damage.Hence need
to replace the Main logic board under exchange price. "
Saying it costs almost as much money to buy a new laptop....... And i didn't extend my AppleCare (i know, i know.. i forgot! Thought i'd wait till the end of year 1.).
Help, please!Below is the repair Genius Bar Work Confirmation resulting from my mid 2013 MBA 1.7GHz 8GB RAM 512 GB SSD machine that was failing to start-up with or without power attached. The conclusion was it needed a new logic board. However, less than a week after receiving the machine back with a new logic board, the same symptoms (machine going to sleep and not restarting without a reset) have returned. SURELY, APPLE MUST HAVE A KNOWN ISSUE LOG OF THIS NOW WELL DOCUMENTED WIDESPREAD PROBLEM?
=========
Thank you for visiting the Apple Store. Below is a copy of your service record.
Apple Store The Oracle
20-Nov-14
0118 925 4500
Genius Bar Work Confirmation
Repair No: R139586832
Customer Information
Product Information
Craig ******
Warranty Status: Protection Plan(A)
GBR
Model: MACBOOK AIR (11-INCH,MID 2013)
Date of Purchase: 27-Jun-13
IMEI
Serial No: C0******5YW
Parts and Services
Item Number
Description
Price
Amount Due
Customer KBB
661-7472
Board, Logic, 1.7 GHz, 8 GB, Ultimate
£ 310.00
£ 0.00
S1490LL/A
Hardware Repair Labor
£ 24.00
£ 0.00
VAT
£ 0.00
Total
£ 334.00
£ 0.00
Thank you for choosing AppleCare for the repair of your Apple Product. To ensure the highest level of quality and reliability, all work is performed by AppleCare certified technicians using genuine Apple parts. If you need any future technical or administrative assistance, please contact AppleCare Support by calling (44) 0844 209 0611. Also, answers to many questions regarding the operation of your Apple Product can be found at:http://www.apple.com/uk/support. All Apple products come with a one-year limited warranty and up to 90 days of complimentary telephone technical support. To extend your coverage further, purchase the AppleCare Protection Plan. Because Apple makes the hardware, the operating system, and many applications, only the AppleCare Protection Plan gives you one - stop service and support from Apple experts, so most issues can be resolved in a single call. For more details, talk to a Specialist at your local Apple Store or visit www.apple.com/uk/applecare. Except when service is covered under Apple's one year limited warranty, an AppleCare service contract, or statutory consumer rights, the service of your product, as described above, is governed by the Apple Repair Terms & Conditions, as set forth on the Work Authorisation you signed when you originally authorised service. Note: The items identified above have been exchanged by Apple for new or refurbished parts or products. Any applicable cost is indicated adjacent to the the part(s) or product description. Service parts are subject to tax.
To view the full terms and conditions of your service, please visit:http://www.apple.com/legal/terms/repair/retailservice.html.
<Personal Information Edited by Host> -
Mid 2013 Macbook air Battery issues
I just bought my new macbook air 1 month ago. Moderate use. However, when it is fully charged, the remaining charge is always lesser than the full charge capacity. I am wondering if there is anything wrong with my battery. Please advise. Thanks.
I heard that when it comes to battery cycles, if you start at 100% and discharget to 50%, that counts as 1/2 a charge cycle. However, yesterday I just started my 3rd charge cycle, and discharged the battery to 50%, but now I am on my 4th charge cycle. That doesn't make sense.. Any thoughts?
Thanks,
Sean
Maybe you are looking for
-
New 290X Gaming Really high temps.
Hi, I just purchased a new MSI Gaming R9 290X. The card runs super hot. I am not doing benchmarks. It runs hot just playing games. I have to stop gaming because the card is reaching 90C. It doesn't seem like the fans are kicking up like they should.
-
IMac Rev. B 20" back in repair!!
Yes, it's back in repair for the third time. Having problems with the power supply...kept shutting down on it's own, sometimes restarting over and over. First time they were able to fix it w/o a new part. Second time they replaced the power supply..w
-
Error 2001 with Maps applicaion
Hi, I have a problem with maps on my BB Q10. I currently live in the Czech Republic and whenever I search for an existing location like "Brno, Opletalova" it's found and offered in the list. After I select it to be shown I get this error: "There is a
-
Form fill won't fill only certain email address
I am using Yahoo mail. We had to delete on email address from the passwords list due to a password change. Since deleting it, Firefox's form fill will work with all of my email addresses except for the one whose original password was deleted.
-
Do I have a door stopper?
Hi, hopefully somebody will be able to help me. I bought a used laptop B570.. Right now the computer does not boot as it does not recognize the Wi-Fi card and halts there. Also, it won't boot with the battery inserted. If I try to insert the battery