Mid-2013 13" Graphical Issues
Just got the newest Air in the mail today. I've noticed a few times that running more graphically intense applications, such as Photoshop CS6, cause visual artifacts. Black bars, jitters, and pixelization have occured for brief moments when manipulating layers that had not occured on my previous MacBook. What's the deal with this? I'm pretty sure it's nothing I've done and might just be a screwy kext…
https://discussions.apple.com/thread/5111828
^ found my answer.
Similar Messages
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Macbook pro mid-2011, has graphic issue?
Hi, I am using macbook pro 2.7ghz,i7,4gb,hd graphic 3000 which i just purchased in the mid-2011 to replace my old macbook.
Everything seems fine until I reinstall the sims 3 to my new macbook pro. The video's works fine, but when i entered the create household,
it shows the person's eyes and thumbails were not clear. The details setting of the game, has been set all to low which is the default setting. I have tried to increase some setting to medium or high, but it have not make any changes. Any solution?it was working fine with my old macbook, and my sister who is using macbook pro 15" also works fine. I also installed the sims medieval, but the same issue occurs. i have the latest update for macbook pro sofware and also the sims.
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XPS 12 (9Q33, Mid 2013) Laptop Screen Issue
The issue started occurring just few weeks before the end of warranty. My laptop stopped detecting the the internal screen in Windows. When booted to Windows with no other screen connected, the internal screen is blank. If the external screen is connected during booting, internal screen is enabled but with settings like resolution taken from the external screen causing everything to be shifted to left and the external screen is blank. In fact it seems that Windows thinks the external screen is internal as touches on internal screen are still working. BIOS, Windows recovery, Windows booting are correctly displayed on the internal screen - the problem is with Windows logon screen and further. Also when connected to the external screen, Windows doesn't show internal screen in the dropdown in the Screen Resolution menu. When using Ubuntu, the OS correctly recognises and works with internal or both screens. I tried reinstalling vanilla windows, next used Dell Recovery to reset to the initial state and nothing helped - this is why I think this isn't Windows issue but hardware issue that affects Windows. I followed some advices from the Dell support portal and tried to install the firmware update (XK8DT) but got "AuxUpdate MFC Application has stopped working" error and couldn't proceed. Installed all drivers including the BIOS update from the Dell website - nothing helped. Run the diagnostics from F12 menu - they all passed reporting no problems. Restored BIOS defaults - no difference. Run Online Helpdesk tests, no problems detected.
The biggest problem is that I thought the problem is with Windows initially and waited to reinstall it due to being busy at work and not having time to back up all my files and was very disappointed to realise it is not a software issue 3 weeks after my warranty ended.
Here are two videos I recorded to demonstrate the problem:
cs_setInnerHtml('video_ccae9f5a-be4c-402a-82d6-a4c87d2c76a3','');
cs_setInnerHtml('video_cdcdd9d0-3097-4aa1-8d67-7d16970c70cb','');Since I haven't got any response I will recap the issue:
When I boot the laptop with external screen disconnected:
i can see the BIOS and the Windows loading screen on the internal screen (and Windows recovery etc).
when Windows is loaded i can't see the logon screen or home screen but a blank screen only.
when i connect external screen after Windows is loaded, i don't see anything on the internal and external screen.
When I boot the laptop with external screen connected:
when I boot and the lid is closed, Windows works perfectly fine on the external screen. When I open the lid, the internal screen is still blank, touch works though.
when i boot and the lid is open, Windows is displayed on the internal screen and the external screen is blank. The displayed home screen is broken on the internal screen since it uses the settings like resolution from the external screen, since the external screen's resolution is higher.
In both boot scenarios, when the external screen is connected, the Windows screen properties dialog doesn't show the internal screen, only external.
I reinstalled windows from the recovery partition but it didn't solve the problem.
I run diagnostics from the Dell Support website it all passed.
I updated all drivers including BIOS it didn't help.
I run BIOS diagnostics, they all pass as on this video:
cs_setInnerHtml('video_cf0d6ef7-1ca1-4fe1-8ca1-7551bf272166','');
I don't know what to do, this happened when warranty was still valid, i followed different suggestions from the support page and thought it is a software issue. Didn't reinstall Windows as i had couple of projects behind the schedule and didn't have time to back everything up correctly. After i did reinstall and found that this isn't a software issue, the warranty was already expired by two weeks. -
Macbook retina late 2013 display/graphics issues.
Am I going crazy?!
When I look at my screen, every now and then my eye gets distracted by what I can only describe as wobble. It is like images are moving ever, ever so slightly. I'm talking infinitessimaly small amounts. I convince myself I am imagining it, then I notice it again, as if letters warp. It is so minor I am not even sure I know what I am seeing, but it feels like hard work on my eyes to use the screen, a feeling I don't get from using my iphone or ipad. But I don't know how I could show it to someone, it's not like there is something definitively there?! The most I notice it is on the vice website. The grey letters used for VICE TODAY, and the black letters used for the article titles often seem weird. As if the very, very edges of the letters are not quite fixed in position, fuzzy almost. Is there anyway to test for weird things like this?
Also, it judders as I scroll pages, this thing has 16GB of ram!? My RM Nimbus could do better!
Does anyone know what I mean, or am I simply going crazy?Additionally, you can run the Apple Diagnostics test from home, though it would not be as reliable as Apple's in house diagnostics in detecting an issue:
Using Apple Diagnostics - Support -
New Mid-2013 Macbook Air Battery Health issues
Hi,
I bought a new Macbook Air 13" 128GB 4GB RAM for 2weeks. I discovered that the battery went much fast than I thought. Now after 2weeks, the battery heath is decreased to 97% and cycles 21. And a fully-charged battery last only 7-8hours. Besides, the back of it come always too hot. What should I do to fix this issue? Thank you!!
Here is the report from EtreCheck,
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
System Software:
OS X 10.8.4 (12E3200) - Uptime: 0 days 10:27:50
Disk Information:
APPLE SSD SD0128F disk0 : (121.33 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 120.47 GB (8.82 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.wdc.driver.USB-64HP (1.0.1)
Problem System Launch Daemons:
[failed] com.apple.wdhelper.plist
Problem System Launch Agents:
[failed] com.apple.accountsd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.rcd.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
User Launch Agents:
[loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.macpaw.CleanMyMac.helperTool.plist
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
[loaded] com.spotify.webhelper.plist
User Login Items:
Flux
Flux
SleepTime
iTunesHelper
Caffeine
Dropbox
Jitouch
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
Jitouch
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes by CPU:
22% uTorrent
17% WindowServer
10% Google Chrome
1% hidd
1% Dock
1% EtreCheck
1% Finder
1% Jitouch
1% fontd
0% SystemUIServer
Top Processes by Memory:
254 MB Google Chrome
93 MB Google Chrome Helper
78 MB Finder
78 MB WindowServer
74 MB mds
66 MB uTorrent
49 MB Dock
41 MB Dropbox
25 MB loginwindow
25 MB NotificationCenter
Virtual Memory Statistics
230 MB Free RAM
1.81 GB Active RAM
1.22 GB Inactive RAM
634 MB Wired RAM
7.62 GB Page-ins
517 MB Page-outsAnyone can help please??
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Mid 2013 Macbook Air serious wifi issues
Okay, so I am basically turning to these forums because I am out of options at this point and am seriously considering selling my Macbook Air. I have a mid-2013 Mabook Air. My Macbook has been an incredibly dependable and efficient laptop until around late August time of 2014. I started having minor wifi connectivity issues (before Yosemite was even out). The problems started with random wifi dropouts, I would get an "icmp timeout" error. I tried dozens upon dozens of fixes for it, from resetting preferences and configurations in the Mac terminal before bootup, deleting the keychain, preferences, I even bought a new freaking wireless router and modem for over $300 bucks. My problems only got WORSE.
My problems still persisted. I moved on to the Yosemite install. Now this past month or two, my Macbook in terms of wifi has become utterly useless. The other night I tried playing my Macbook and it would just constantly disconnect from the wifi. Today I thought I would try reinstalling the operating system and wiping the hard drive. I am in a brand new installation of Yosemite. Now I can't connect to my router at all, I just get a "connection timeout" error" when trying to connect.
Let me say I am an IT professional now and I have tried EVERYTHING in my knowledge of computers to fix the connection problems on this ridiculous laptop. I scoured these forums for hours, tried tons of solutions and suggestions on the web. Below is a complete list:
1) changed system settings and files, basically all the stupid things, the keychain, I've changed settings in terminal, I've reset the cache, I even reinstalled Yosemite entirely while wiping the hard drive, I thought a fresh OSX install would fix any potential system file errors or corrupted areas, guess I was wrong
2) The macbook is not near any other wireless devices and is only 15 feet away from the router
3) I've tried multiple wifi channels and spectrums on my router and even bought a new router and modem with updated firmware which did not fix the problem
4) Tried turning bluetooth off, didn't do crap
5) Nothing else on my network has problems on wifi, and I can turn everything else off and this Macbook will still NOT connect to the wifi
<Edited by Host>I have seen lots of issues on Yosemite with Wifi (and have been having issues myself), but yours seem different. It is a pretty new computer, have you tried taking it in under Applecare (if you live somewhere this is convenient)? Maybe you just got a defective wifi card. I won't defend Apple over this wifi mess, because it really is terrible, but your issue seems not the same as the ones I've read about while researching how to fix mine (unsucessfully....).
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Graphic issues in Word 2010 and 2013
The problem is it reformats your original image to fall within this shape below. Everything within that triangle is white and your original image only shows through the remaining part of the oval. I have attached a Word document with a few examples. It cuts
off part of the logo, signatures, etc.
So far, we have found this occurring in 2 situations:
1. .docx is generated in third party application. We open this in Word 2003 and save as .doc. Then if that .doc is then opened by someone else using Word 2010 or 2013, it has this issue.
2. The other situation was just a .doc created (outside of the third party application) that is used as a VBA component. If they open that .doc in Word 2013 it has this issue but other .doc files are fine.
One other note, we can open these files in Word 2003 and 2007 and the images look fine. It only happens when opening in Word 2010 or 2013.
Has anyone experienced this or have any suggestions? I have tested both .tif & .jpg to see if the original image format made a difference and it doesn’t appear to. Unfortunately, it’s impacting tens of thousands of Word docs stored in archive.
I don't see where I could upload a file, but I do have example documents.
Thanks,
DawnHi Dawn:
After testing from myside, I found if you
change the picture format, it will fix the display issue. You can
manually changing the format of the Graphic: select the graphic->select format tab on the Ribbon->change to any format you want. You can also
use VBA code to change the format of the picture, for detailed information you can refer to
This article.
Below are some findings for your reference.
I checked the documents you sent to me, as the issue occurred when if the file saved as .docx or opened with word 2010/2013, so I zipped the file and compared the xml files, I found something
might be the cause of this issue.
The pictures in media folder were all fine no missing parts even for those ones displayed wrongly in Word.
I compared the document.xml file under ….\Graphic issue\Issue.docx\word(where I stored the zip file), I found the documents.xml of issue.docx file has section called <a:custGeom>………
</a:custGeom>, which contains data like below, maybe it’s inherited from the design tool, somehow, change formatting can get rid of the custGeom. So we suggest you change the format of
the picture.
Definition of
custGeom (Custom Geometry)This element specifies the existence of a custom geometric shape.
Detailed Defination
-<a:custGeom>
<a:avLst/>
-<a:gdLst>
<a:gd name="G0" fmla="+- 0 0 0"/>
<a:gd name="G1" fmla="+- 0 0 0"/>
<a:gd name="G2" fmla="+- 0 0 0"/>
<a:gd name="G3" fmla="+- 10800 0 0"/>
<a:gd name="G4" fmla="+- 0 0 0"/>
<a:gd name="T0" fmla="*/ 360 256 1"/>
<a:gd name="T1" fmla="*/ 0 256 1"/>
<a:gd name="G5" fmla="+- G2 T0 T1"/>
<a:gd name="G6" fmla="?: G2 G2 G5"/>
<a:gd name="G7" fmla="+- 0 0 G6"/>
<a:gd name="G8" fmla="+- 0 0 0"/>
<a:gd name="G9" fmla="+- 0 0 0"/>
………………………same type of data………………………………………
<a:gd name="T31" fmla="*/ 10800 h 21600"/>
<a:gd name="T32" fmla="*/ 10800 w 21600"/><a:gd name="T33" fmla="*/ 10800 h 21600"/>
<a:gd name="T34" fmla="*/ 3163 w 21600"/>
<a:gd name="T35" fmla="*/ 3163 h 21600"/>
<a:gd name="T36" fmla="*/ 18437 w 21600"/>
<a:gd name="T37" fmla="*/ 18437 h 21600"/></a:gdLst><a:ahLst/>
-<a:cxnLst>
-<a:cxn ang="0"><a:pos y="T5" x="T4"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T7" x="T6"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T9" x="T8"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T11" x="T10"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T13" x="T12"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T15" x="T14"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T17" x="T16"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T19" x="T18"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T21" x="T20"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T23" x="T22"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T25" x="T24"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T27" x="T26"/></a:cxn>
-<a:cxn ang="0"><a:pos y="T29" x="T28"/></a:cxn>
-<a:cxn ang="0">
<a:pos y="T31" x="T30"/>
</a:cxn>
-<a:cxn ang="0">
<a:pos y="T33" x="T32"/>
</a:cxn>
</a:cxnLst>
<a:rect r="T36" b="T37" t="T35" l="T34"/>
+<a:pathLst>
</a:custGeom> -
I brought a macbook air 11 inch mid 2013 since i have updated mountain lion it shuts down automatically I have done SMC reset still I have the same issue... any suggestions??/
the thing is that when i did the clean install they did check with a hardware test first and nothing was wrong, i guess it was a false-positive, is there anything in the kernel report from which i can say it's either hardware or software related
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MacBook Air 2013: Graphical issues
Hey,
I'm experience a few graphic gliches on my MacBook Air 2013. There two types of graphical issues:
1. Horizontal stripes for a few seconds
https://www.dropbox.com/s/54vlog6c5m65687/2013-09-03%2009.01.49.jpg
2. Gliches in the Safari Bookmarks Bar
https://www.dropbox.com/s/d4l1evmra676us2/2013-08-29%2018.13.44.jpg
Is it just me or do you also experience those issues?
Regards,
blaichchA new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare. If not take the computer to an Apple store or Apple Authorized Service Provider.
Best. -
Graphics issues with latest updates on mbp mid 2010
ive been experiencing graphics issues recently while playing games on steam (team fortress 2, Counter strike source, the lot). i notice its affecting starcraft 2 as well. they used to run perfectly fine a few days ago. and im pretty sure i haven't dropped it or anything between then and now. ive noticed that some people with mbp early 2011 models are experiencing the same problems. anyone got any info on this or experiencing the same problems?
10.8 Mountain Lion is not the same as previous software.
Contact the folks who sold you that adapter and see if there are any software updates for it. -
Mid-2013 Macbook Air drains battery at hibernate
I recently got a new Macbook Air:
MBA 13-inch, Mid 2013
Processor 1.7 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
Graphics Intel HD Graphics 5000 1024 MB
Software OS X 10.8.4 (12E3067)
The issue I'm running into is essentially that I close the lid (unplugged from power and anything else) and overnight the entire battery drains. When looking into the system log, I noticed that the sleep seems to run OK but it's when it tries to hibernate that the issue comes up. It looks to me like it tries to hibernate and runs into an error, tries again, run into an erro, tries again, etc.
Sep 18 17:37:42 LMC-034538 kernel[0]: 4976.801546: AirPort_Brcm43xx::powerChange: System Sleep
Sep 18 17:37:42 LMC-034538 kernel[0]: AppleCamIn::powerStateWillChangeTo - root-domain power state = 0x00000002 (flags=0x00000004)
Sep 18 17:37:43 LMC-034538 kernel[0]: AppleCamIn::handleWakeEvent_gated
Sep 18 17:37:43 LMC-034538 kernel[0]: AppleCamIn::acpiControlS2ChipPower - powerState=0, status = 0x0, result_value = 0x0
Sep 18 17:37:43 LMC-034538 kernel[0]: AppleThunderboltNHIType2::waitForOk2Go2Sx - retries = 3
Sep 18 20:37:39 LMC-034538 hidd[79]: MultitouchHID: device bootloaded
Sep 18 20:37:39 LMC-034538 kernel[0]: Wake reason: EC.SleepTimer (SleepTimer)
Sep 18 20:37:39 LMC-034538 kernel[0]: 4978.519425: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
Sep 18 20:37:39 LMC-034538 kernel[0]: AppleCamIn::powerStateWillChangeTo - root-domain power state = 0x00000003 (flags=0x00000002)
Sep 18 20:37:39 LMC-034538 kernel[0]: AppleCamIn::wakeEventHandlerThread
Sep 18 20:37:39 LMC-034538 kernel[0]: Previous Sleep Cause: 5
Sep 18 20:37:39 LMC-034538 kernel[0]: AppleHSSPIController::HandleMessage Device Wake by Host
Sep 18 20:37:39 LMC-034538 kernel[0]: IOThunderboltSwitch<0xffffff80260c3000>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
Sep 18 20:37:39 LMC-034538 kernel[0]: IOThunderboltSwitch<0xffffff80260c3000>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
Sep 18 20:37:39 LMC-034538 kernel[0]: TBT W (2): 0x0100 [x]
Sep 18 20:37:39 LMC-034538 kernel[0]: Graphics suppressed 577 ms
Sep 18 20:37:40 LMC-034538 kernel[0]: hibernate image path: /var/vm/sleepimage
Sep 18 20:37:40 LMC-034538 kernel[0]: 4979.587912: AirPort_Brcm43xx::powerChange: System Sleep
Sep 18 20:37:41 LMC-034538 digest-service[1563]: label: default
Sep 18 20:37:41 LMC-034538 digest-service[1563]: dbname: od:/Local/Default
Sep 18 20:37:41 LMC-034538 digest-service[1563]: mkey_file: /var/db/krb5kdc/m-key
Sep 18 20:37:41 LMC-034538 digest-service[1563]: acl_file: /var/db/krb5kdc/kadmind.acl
Sep 18 20:37:41 LMC-034538 kernel[0]: AppleCamIn::handleWakeEvent_gated
Sep 18 20:37:41 LMC-034538 kernel[0]: AppleCamIn::acpiControlS2ChipPower - powerState=0, status = 0x0, result_value = 0x0
Sep 18 20:37:41 LMC-034538 digest-service[1563]: digest-request: uid=0
Sep 18 20:37:41 LMC-034538 rpcsvchost[1564]: sandbox_init: com.apple.msrpc.netlogon.sb succeeded
Sep 18 20:37:41 LMC-034538 digest-service[1563]: digest-request: init request
Sep 18 20:37:41 LMC-034538 digest-service[1563]: digest-request: init return domain: BUILTIN server: LMC-034538
Sep 18 20:37:42 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_allocate_cluster - send HI_WAT_ALERT
Sep 18 20:37:42 LMC-034538 kernel[0]: macx_swapon SUCCESS
Sep 18 20:37:42 LMC-034538 kernel[0]: 4982.339010: MacAuthEvent en0 Auth result for: 74:31:70:6d:14:2b MAC AUTH succeeded
Sep 18 20:37:42 LMC-034538 kernel[0]: wlEvent: en0 en0 Link UP virtIf = 0
Sep 18 20:37:42 LMC-034538 kernel[0]: AirPort: Link Up on en0
Sep 18 20:37:42 LMC-034538 kernel[0]: en0: BSSID changed to 74:31:70:6d:14:2b
Sep 18 20:37:42 LMC-034538 kernel[0]: en0::IO80211Interface::postMessage bssid changed
Sep 18 20:37:42 LMC-034538 kernel[0]: AirPort: RSN handshake complete on en0
Sep 18 20:37:43 LMC-034538 airportd[1555]: _doAutoJoin: Already associated to “Gumdrop-Motorola”. Bailing on auto-join.
Sep 18 20:37:43 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
Sep 18 20:37:43 LMC-034538 kernel[0]: macx_swapon SUCCESS
Sep 18 20:37:43 LMC-034538 netbiosd[71]: name servers down?
Sep 18 20:37:44 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
Sep 18 20:37:44 LMC-034538 kernel[0]: macx_swapon SUCCESS
Sep 18 20:37:47 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
Sep 18 20:37:47 LMC-034538 kernel[0]: macx_swapon SUCCESS
Sep 18 20:37:50 LMC-034538 configd[20]: network changed: v4(en0+:192.168.0.15) DNS+ Proxy+ SMB
Sep 18 20:37:50 LMC-034538 UserEventAgent[14]: Captive: en0: Not probing 'Gumdrop-Motorola' (protected network)
Sep 18 20:37:50 LMC-034538 configd[20]: network changed: v4(en0!:192.168.0.15) DNS Proxy SMB
Sep 18 20:37:51 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
Sep 18 20:37:51 LMC-034538 kernel[0]: macx_swapon SUCCESS
Sep 18 20:37:53 LMC-034538 kernel[0]: hibernate_alloc_pages act 205305, inact 278633, anon 174076, throt 0, spec 291721, wire 134467, wireinit 153798
Sep 18 20:37:53 LMC-034538 kernel[0]: hibernate_setup(0) took 13830 ms
Sep 18 20:37:53 LMC-034538 kernel[0]: sizeof(IOHibernateImageHeader) == 512
Sep 18 20:37:53 LMC-034538 kernel[0]: kern_open_file_for_direct_io(-536870181) took 0 ms
Sep 18 20:37:53 LMC-034538 kernel[0]: error 0xe00002db opening hibernation file
Sep 18 20:37:53 LMC-034538 kernel[0]: IOPolledFileOpen(e00002db)
Sep 18 20:37:53 LMC-034538 kernel[0]: hibernate file close due timeout
Sep 18 20:37:53 LMC-034538 kernel[0]: AppleCamIn::powerStateWillChangeTo - root-domain power state = 0x00000002 (flags=0x00000004)
Sep 18 20:37:54 LMC-034538 kernel[0]: en0: BSSID changed to 74:31:70:6d:14:2b
Sep 18 20:37:54 LMC-034538 kernel[0]: wlEvent: en0 en0 Link DOWN virtIf = 0
Sep 18 20:37:54 LMC-034538 kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).
Sep 18 20:37:54 LMC-034538 kernel[0]: en0::IO80211Interface::postMessage bssid changed
Sep 18 20:37:54 LMC-034538 kernel[0]: IOThunderboltSwitch<0xffffff80260c3000>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
Sep 18 20:37:55 LMC-034538 kernel[0]: AppleThunderboltNHIType2::waitForOk2Go2Sx - retries = 2
Sep 18 20:37:56 LMC-034538 hidd[79]: MultitouchHID: device bootloaded
Sep 18 20:37:56 LMC-034538 kernel[0]: sleep
Sep 18 20:37:56 LMC-034538 kernel[0]: Wake reason: ?
Sep 18 20:37:56 LMC-034538 kernel[0]: 4995.563125: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
Sep 18 20:37:56 LMC-034538 kernel[0]: AppleCamIn::powerStateWillChangeTo - root-domain power state = 0x00000003 (flags=0x00000002)
This all seems to loop until the battery drains completely. Any Thoughts?I have the exact same problem. I just installed Mavericks three days ago and I'm having battery drain when the lid is closed.
Does anybody have a solution for this problem ?
Here are the logs :
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: Wake reason: ?
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleCamIn::wakeEventHandlerThread
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: Previous Sleep Cause: 5
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleHSSPIController::HandleMessage Device Wake by Host
Oct 24 19:33:26 Yassines-MacBook-Air.local hidd[71]: MultitouchHID: device bootloaded
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: IOThunderboltSwitch<0xffffff80263b0600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: IOThunderboltSwitch<0xffffff80263b0600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: TBT W (2): 0x0100 [x]
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: ARPT: 16306.189738: si_survive_perst_war: bar0win before 18003000, bar0win after 18001000
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: ARPT: 16306.253606: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleCamIn::wakeEventHandlerThread
Oct 24 19:33:31 Yassines-MacBook-Air kernel[0]: AppleCamIn::handleWakeEvent_gated
Oct 24 19:33:55 --- last message repeated 1 time ---
Oct 24 19:33:55 Yassines-MacBook-Air kernel[0]: ARPT: 16335.293657: AirPort_Brcm43xx::powerChange: System Sleep
Oct 24 19:33:55 Yassines-MacBook-Air kernel[0]: ARPT: 16335.293664: wl0: powerChange: *** BONJOUR/MDNS OFFLOADS ARE NOT RUNNING.
Oct 24 19:33:55 Yassines-MacBook-Air kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate image path: /var/vm/sleepimage
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: efi pagecount 63
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall(preflight 1) start 0xffffff80e615c000, 0xffffff80e619c000
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall time: 254 ms
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: pages 721153, wire 140975, act 184323, inact 371784, cleaned 0 spec 82, zf 11, throt 0, compr 19760, xpmapped 516000
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: could discard act 624 inact 394 purgeable 1214 spec 1986 cleaned 0
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall preflight pageCount 140975 est comp 73 setfile 453065912 min 1073741824
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: [0x120e0f8000, 0x40000000]
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: [0x0, 0x0]
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: kern_open_file_for_direct_io(0) took 6 ms
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: Opened file /var/vm/sleepimage, size 1073741824, partition base 0x0, maxio 2000000 ssd 1
Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate image major 1, minor 0, blocksize 4096, pollers 5
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: IOThunderboltSwitch<0xffffff80263b0600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: IOThunderboltSwitch<0xffffff80263b0600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: vm_compressor_flush - starting
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: vm_compressor_flush completed - took 833 msecs
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_flush_memory: buffer_cache_gc freed up 138 wired pages
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_alloc_pages act 146027, inact 372178, anon 45, throt 0, spec 2068, wire 155595, wireinit 146087
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_setup(0) took 1250 ms
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275385: scanparams:
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275388: flags 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275391: active_time 0, passive_time 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275393: scan_start_delay 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275395: scan_cycle_idle_rest_time 0, scan_cycle_idle_rest_time_multiplier 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275398: max_scan_cycles 0, max_rest_time 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275401: Scan Channels (0): None
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275403: SSID (0): None
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275405: SSID count = 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275408: wl0: leaveModulePoweredForOffloads: Wi-Fi will turn off.
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
Oct 24 19:33:58 Yassines-MacBook-Air kernel[0]: AppleThunderboltNHIType2::waitForOk2Go2Sx - retries = 2
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall(preflight 0) start 0xffffff80e615c000, 0xffffff80e619c000
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown started
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown: wired_pages 156080, free_pages 1408942, active_pages 144140, inactive_pages 371783, speculative_pages 77, cleaned_pages 0, compressor_pages 79
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown_pmap_structs done: last_valid_compact_indx 158196
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown: mark_as_unneeded_pages 4096, 23776, 18711
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown completed - discarded 46583
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall time: 462 ms
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: pages 614690, wire 94338, act 144140, inact 371783, cleaned 0 spec 77, zf 0, throt 0, compr 79, xpmapped 516000
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: did discard act 673 inact 395 purgeable 1214 spec 1991 cleaned 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall found pageCount 610417
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: IOHibernatePollerOpen, ml_get_interrupts_enabled 0
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: IOHibernatePollerOpen(0)
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: encryptStart 14000
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: bitmap_size 0x3f908, previewSize 0x69e4e0, writing 608390 pages @ 0x6f1de8
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: encryptEnd 5b9c600
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: image1Size 0x95a9000, encryptStart1 0x14000, End1 0x5b9c600
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: encryptStart 95a9000
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: PMStats: Hibernate write took 4939 ms
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: all time: 4939 ms, comp bytes: 1368731648 time: 1634 ms 798 Mb/s, crypt bytes: 1012790784 time: 2683 ms 359 Mb/s,
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: image 0 (0%), uncompressed 1368727552 (334162), compressed 1063677328 (77%), sum1 80d4e18b, sum2 44bf99d7
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: zeroPageCount 20455, wiredPagesEncrypted 58961, wiredPagesClear 33482, dirtyPagesEncrypted 241731
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_write_image done(e00002e8)
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: sleep
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_rebuild started
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_rebuild_pmap_structs done: last_valid_compact_indx 158196
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_rebuild completed - took 84 msecs
Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: Wake reason: ? -
Mid-2013 Macbook Air Battery Life has become awful-Not Mavericks related
I have a Mid-2013 Macbook Air that I bought in July. i5, 1.3 GHz, 8GB RAM, 500 GB SSD. I honestly thought that my horrible battery life was due to the recent upgrade to Mavericks (many MBAir users are having problems with 10.9), so I downgraded to 10.8.5 this AM. With my backlit keyboard off and the screen at a mid-level of brightness, I am barely getting 2hrs of battery life. Before I go make an appointment with the Apple Genius, I was wondering whether anyone has any suggestions. I saw other threads on this issue, but none of them seem to really help. Below is the EtreCheck file (there seems to be a lot of Symantec traffic, but I am not sure that is the cause). Also, I am also running "hidden" so I wonder if the constant location services are draining the battery. Again, any help would be greatly appreciated. Many thanks.
Hardware Information:
MacBook Air (11-inch, Mid 2013)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
AirPlay: Version: 1.7
iSightAudio: Version: 7.7.1
Startup Items:
HDDFanControlDaemon - Path: /Library/StartupItems/HDDFanControlDaemon
NortonMissedTasks - Path: /Library/StartupItems/NortonMissedTasks
SMC - Path: /Library/StartupItems/SMC
SymAutoProtect - Path: /Library/StartupItems/SymAutoProtect
System Software:
OS X 10.8.5 (12F45) - Uptime: 0 days 0:13:9
Disk Information:
APPLE SSD SM0512F disk0 : (500.28 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
RAWAIR (disk0s2) /: 499.42 GB (230.02 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.parallels.virtualsound (1.0
com.Symantec.kext.SAVAPComm (12.1)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.hidden.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.parallels.mobile.dispatcher.launchdaemon.plist
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist
[loaded] com.raynersw.nshctldo.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.AdobeCreativeCloud.plist
[loaded] com.citrix.AuthManager_Mac.plist
[loaded] com.citrix.ReceiverHelper.plist
[loaded] com.citrix.ServiceRecords.plist
[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist
[loaded] com.symantec.quickmenusa.application.plist
[loaded] com.symantec.savdiskmountnotify.application.plist
[loaded] com.symantec.scannotification.application.plist
[loaded] com.symantec.symsecondarylaunch.application.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.[...].plist
[loaded] com.c-command.SpamSieve.LaunchAgent.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.parallels.mobile.startgui.launchagent.plist
User Login Items:
iTunesHelper
Citations
HDD Fan Control Monitor
Dropbox
Google Drive
3rd Party Preference Panes:
Flash Player
HDD Fan Control
SymAutoProtect
Symantec\nQuickMenu
Internet Plug-ins:
AdobeAAMDetect.plugin
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
AmazonMP3DownloaderPlugin101750.plugin
CitrixICAClientPlugIn.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
MeetingJoinPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
SlingPlayer.plugin
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin.plugin
Bad Fonts:
None
Time Machine:
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
RAWAIR: Disk size: 499.42 GB Disk used: 269.4 GB
Destinations:
MBAIR TIME MACHINE [Local] (Last used)
Total size: 499.97 GB
Total number of backups: 4
Oldest backup: 2013-09-15 03:56:43 +0000
Last backup: 2013-10-10 23:32:11 +0000
Size of backup disk: Too small
Backup size 499.97 GB < (Disk used 269.4 GB X 3)
Top Processes by CPU:
134% Dropbox
14% mds
14% Creative Cloud
3% SymAutoProtect
3% WindowServer
2% Finder
1% fontd
1% EtreCheck
1% hidd
0% taskgated
Top Processes by Memory:
524 MB SymAutoProtect
188 MB WebProcess
175 MB Dropbox
172 MB mds
172 MB Safari
139 MB Finder
90 MB CalendarAgent
66 MB Creative Cloud
66 MB Google Drive
41 MB WindowServer
Virtual Memory Statistics
51 MB Free RAM
2.70 GB Active RAM
4.47 GB Inactive RAM
798 MB Wired RAM
1.59 GB Page-ins
0 B Page-outsYes,
After Mavericks install, your "time remaining" WILL BE INACCURATE until you do a SMC reset in many case
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
There is a HUGE distinction here about someone getting less batt. life in actuality .......or are they just reading the "time remaining" and using that as a true indicator which is certainly is not.
Ive seen 3 notebooks after SMC reset jump 4+ hours in "time remaining" and slowly climb after 3+ full charge cycles.
Until things settle down, nobody should trust what the 'time remaining' says. -
How come my Macbook Air 11inch mid 2013 is running very slow?
I recently bought it new, then couple months later, the fan would play very loudly, and everything went slow and laggy. I checked activity monitor and it says kernel_task is taking up a lot. Please let me know if there are any ways to make my macbook run back to normal, thank you!
EtreCheck version: 2.1.1 (104)
Report generated December 6, 2014 at 10:21:26 AM EST
Hardware Information: ℹ️
MacBook Air (11-inch, Mid 2013) (Verified)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel HD Graphics 5000 -
Color LCD 1366 x 768
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 5 days 20:36:42
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Mavericks (disk0s2) / : 120.47 GB (103.02 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
Safari Extensions: ℹ️
Extensions: No such file or directory
User iTunes Plug-ins: ℹ️
iTunes Plug-ins: No such file or directory: Version: Unknown
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
6% WindowServer
1% AppleSpell
0% sysmond
0% Activity Monitor
0% imagent
Top Processes by Memory: ℹ️
248 MB com.apple.WebKit.WebContent
69 MB Safari
47 MB Twitter
39 MB WindowServer
26 MB mds
Virtual Memory Information: ℹ️
1.91 GB Free RAM
1.33 GB Active RAM
275 MB Inactive RAM
526 MB Wired RAM
2.11 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Nov 29, 2014, 09:13:59 PM Kernel_2014-11-29-211359_owner1s-iMac-2.panic [Details]
Nov 29, 2014, 09:12:39 PM Kernel_2014-11-29-211239_owner1s-iMac-2.panic [Details]
Nov 28, 2014, 06:31:12 PM Kernel_2014-11-28-183112_owner1s-iMac-2.panic [Details]
Nov 28, 2014, 06:23:06 PM Kernel_2014-11-28-182306_owner1s-iMac-2.panic [Details]
Nov 28, 2014, 03:07:44 PM Kernel_2014-11-28-150744_owner1s-iMac-2.panic [Details]
Nov 28, 2014, 03:03:16 PM Kernel_2014-11-28-150316_owner1s-iMac-2.panic [Details]
Nov 28, 2014, 01:39:08 PM Kernel_2014-11-28-133908_owner1s-iMac-2.panic [Details]
Nov 27, 2014, 05:35:04 PM Kernel_2014-11-27-173504_owner1s-iMac-2.panic [Details]
Nov 16, 2014, 09:57:33 PM Kernel_2014-11-16-215733_owner1s-iMac-2.panic [Details]
Nov 11, 2014, 05:08:59 PM Kernel_2014-11-11-170859_owner1s-iMac-2.panic [Details]
Nov 8, 2014, 10:07:50 AM Kernel_2014-11-08-100750_owner1s-iMac-2.panic [Details]
Nov 7, 2014, 10:51:50 PM Kernel_2014-11-07-225150_owner1s-iMac-2.panic [Details]The kernel is using excessive processor cycles. Below are some possible causes for the condition.
Throttling
When it gets high temperature readings from the hardware, or low voltage readings from the battery of a MacBook, the kernel may try to compensate by interrupting the processor(s) to slow them down and reduce power consumption. This condition can be due to:
☞ a buildup of dust on the logic board
☞ high ambient temperature
☞ a worn-out or faulty battery in a portable
☞ the malfunction of a cooling fan, a temperature sensor, a voltage sensor, or some other internal component
Note that if the problem is caused by a sensor, there may be no actual overheating or undervoltage.
If the computer is portable, test with and without the AC adapter connected. If kernel_task hogs the processor only on AC power, charging is causing the machine to heat up. That behavior may be normal for some models. CPU usage should drop when charging is complete.
Apple Diagnostics or the Apple Hardware Test, though not very reliable, is sometimes able to detect a fault. For more thorough hardware testing, make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
If nothing is wrong with the hardware, then whatever you can do to improve cooling may help.
Installed software
User-installed software that includes a device driver or other kernel code may thrash the kernel. That category includes virtualization software, such as Parallels and VMware, as well as most commercial "anti-virus" products. Some system-monitoring applications, such as "iStat," can also contribute to the problem. You can test for this possibility by completely disabling or removing the software according to the developer's instructions, or starting in safe mode. Note, however, that disabling a system modification without removing it or testing in safe mode may not be as easy as you think.
Corrupt NVRAM or SMC data
Sometimes the problem is cleared up by resetting the NVRAM or the SMC.
External display
Connecting an external LCD display to some MacBook Pro models while the lid is open may cause this issue. If applicable, test by closing the lid or disconnecting the display. You might get better results with a newer LED display. -
Mid 2013 macbook air keyboard/trackpad stop responding
I have a mid-2013 13" Macbook Air - 512GB SSD, 8GB RAM - 1.7Ghz i7
I spend a good deal of time working at my home, where I have two external monitors (one via USB, one via the thunderbolt port) and a bluetooth wireless mouse and keyboard. Things are great.
I also go on the road, and when I do, I simply unplug my monitors, close the lid, and go.
Lately, I've had some very odd behavior happen which acts a lot like what is described in the latest 13" Macbook Pro Retina EFI fix: http://www.macrumors.com/2013/11/07/apple-releases-fix-for-13-inch-retina-macboo k-pro-keyboardtrackpad-issues/
Here's what happens....when I'm traveling and away from my bluetooth keyboard/mouse, I will open up my MBA and the trackpad and internal keyboard are unresponsive. I can press the power button and get it to turn off...power it back on and am able to use the keyboard to control various boot options (diagnostics, single-user, safe-mode, recovery model, etc). Booting up full, however, the issue will still exist. Looking at the console log, when this is happening, there are a ton (about 4000 every minute) of the following :
11/1/13 7:45:26.000 PM kernel[0]: Error: AppleHSSPIController::doSPITransfer CRC from device was invalid
11/1/13 7:45:26.000 PM kernel[0]: Error: AppleHSSPIController::InterruptOccurred Failed to transfer interrupt data with Err (0xe00002eb)
Eventually, something happens and things start to work -- I will generally see the following in the console log when it starts working:
11/1/13 7:45:27.000 PM kernel[0]: Apple Internal Keyboard / Trackpad::start Start Succeeded
If I let the machine sit at the unlock screen, eventually a dialog comes up and says "unable to find external bluetooth keyboard/mouse..." It says it will continue to search and will pair with one eventually....it's the same message I would get from my mac mini if it couldn't find the bluetooth keyboard (and has no internal/hardwired keyboard).
When it is happening, I can use "cmd-r" to boot into recovery mode and recovery mode will complain about not having a mouse/trackpad - yet the keyboard seems to work to control what happens at boot time.
I called Apple and got sent to the apple store with a "it sounds like a faulty logic board or a connection that needs soldering". The Apple Store "genius" didn't quite think that was the case and has instead suggested I re-install the operating system. I'm non-plussed by both suggestions. This has happened both before and after Mavericks...
On one of my latest trips, I had a case where I took my laptop out on the plane to try to use it...only to have this issue occur. I landed, got to the hotel, tried again and everything worked fine. Went to dinner - leaving my laptop on the desk plugged in - only to come back to have the keyboard unresponsive.... I've now resorted to traveling with my bluetooth keyboard and mouse "just in case".
Any ideas/thoughts?Mv2400
I will open up my MBA and the trackpad and internal keyboard are unresponsive.
Do four things to test for fault on this,
reset SMC ,
reset NVRAM,
uncheck "put hard disks to sleep"
and UNPAIR both your bluetooth mouse and keyboard from this Mac that you are using with it currently.
yes, the notion that your logic board is at fault is extremely unlikely, additionally (though far more likely) that your Mavericks OS is corrupt.
RESET SMC
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
RESET NVRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Lastly, go into SYS PREFERENCES > ENERGY > uncheck "Put hard disks to sleep when possible" in both tabs.
Let your Mac go into sleep or close the lid for a few mins. and reopen and verify that your trackpad and mouse are fine. They should be after this,.........
If not contact Apple for full in shop diagnostic, theyll run a hardware test (unlikely causation) and reinstall the OS, then retest and LASTLY replace the logic board (very unlikely). -
Brand New Mid-2013 MacBook Air battery only 3 hours
I have a 13.3" MacBook Air, i7 procecessor, 8GB RAM, 256GB HD, I went from 8+ hours battery to only 3 now. Hoping someone could help me out..
Here is my EtreCheck
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9 (13A603) - Uptime: 8 days 12:7:50
Disk Information:
APPLE SSD SD0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 110 GB (21.06 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 140.14 GB (119.24 GB free)
USB Information:
Apple Internal Memory Card Reader
Apple Inc. iPhone
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.microsoft.office.licensing.helper.plist
[invalid] com.oracle.java.Helper-Tool.plist
[loaded] PPPMonitord.plist
Launch Agents:
[invalid] com.oracle.java.Java-Updater.plist
[loaded] Swapper.plist
User Launch Agents:
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
VMware Fusion Start Menu
3rd Party Preference Panes:
None
Internet Plug-ins::
SlingPlayer: Version: (null) - SDK 10.8
net.juniper.DSSafariExtensions: Version: (null)
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6
AdobePDFViewer: Version: 11.0.04 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6
Silverlight: Version: 5.1.20913.0 - SDK 10.6
MeetingJoinPlugin: Version: (null) - SDK 10.6
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Bad Fonts:
None
Old applications:
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Excel: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Lync: Version: 14.0.1 - SDK 10.5
/Applications/Microsoft Lync.app
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Office Setup Assistant: Version: 14.2.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
Microsoft Outlook: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
Open XML for Excel: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Solver: Version: 1.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SyncServicesAgent: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
7% Google Chrome
4% WindowServer
1% plugin-container
1% EtreCheck
0% mds_stores
Top Processes by Memory:
106 MB Finder
90 MB Google Chrome
82 MB systemstats
82 MB Microsoft Outlook
57 MB mds_stores
Virtual Memory Statistics:
4.35 GB Free RAM
1.70 GB Active RAM
108 MB Inactive RAM
1.02 GB Wired RAM
34.71 GB Page-ins
106 MB Page-outsThe warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
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