Midnight Creative Cloud subscription re-activation causes havoc

I've noticed that if I'm working with any of the Creative Cloud apps on the day of the month my account checks for current up-to-date-ness, that my programs stop working right as it passes midnight.  The dynamic linking stops working.   The programs ultimately just stop until I exit out and then re-launch.  It then makes me sign back in to each program. 
Is there any way around this?  It's really really annoying and several times I've lost work because the program didn't auto-save before deciding to stop working correctly.   This happens most frequently with Premiere. 

Our IT guy talked with an Adobe guy for a while, and they determined that the proper ports are open, but it's still not working.  Here's another question from him:
it looks there communication needs to translate on port 80 to make to work behind the proxy .. can you check if they can do that  or find alternate protocol that can transverse traffic on port 80 – because the web-proxies do not understand anything other than port 80 ..

Similar Messages

  • Serial Number Required - Creative Cloud Subscription is Active!

    I am getting very frustrated! I just paid for a Creative Cloud subscription three days ago. I have the Adobe Application Manager on my computer and it is working smoothly for several programs. However, when I try to use Photoshop, it requires me to license the product. I sign in with my Creative Cloud subscriber email, and it asks for a serial number (which, of course, I don't have).
    I've seen lots of people posting about this problem, but no solution. Is Adobe addressing this? Photoshop was one of the main reasons that I got this subscription! I don't want to waste my money on a program I cannot use.
    Any help is greatly appreciated!

    Lets try two more steps to fix the problem.
    First run the Adobe Cleaner Tool.
    You can download it from here http://www.adobe.com/support/contact/cscleanertool.html.
    In the drop-down in the top right select Creative Cloud and then highlight Creative Cloud Installer.
    Now click on the Cleanup selected button.
    Next install the Adobe Application Manager (AAM) for Mac.
    You can get it from here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
    Launch AAM and sign in with your Adobe ID.
    This is removing the Creative Cloud applet that AAM uses and then re-installing AAM. This does not affect the install of Photoshop and Illustrator.

  • I have an active creative cloud subscription, yet I am still being asked for serial numbers?

    I have an active creative cloud subscription, yet I am still being asked for serial numbers. How do I proceed?

    How did you download the software? For Creative Cloud, you should download from http://creative.adobe.com (which will install through an application called AAM). If you have a trial installation, and bought Creative Cloud, that could be the cause.
    Please see http://forums.adobe.com/message/4397400#4397400 for more detailed information.
    James

  • Active creative cloud subscription but still showing trial?

    Hello,
    I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
    - Changing directions to English International
    - Logging out/in
    - Etc. (from the list of usual culprits)
    ... but nothing seems to be working. Any ideas?

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    and
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product."

    When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    Maybe look at this thread:
    Create Outlines greyed out when using a certain font

  • Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

    Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

    Addendum: I can find this on Adobe's Acrobat DC FAQ page:
    Can I get Document Cloud services if I’m an active Creative Cloud Member?
    Yes. Many Creative Cloud plans include Acrobat Pro DC with Document Cloud services. Explore Creative Cloud plans.
    However, if I follow the link to Creative Cloud plans, there is nothing to tell me whether Acrobat Proc DC is included in any of the plans. My plan is a yearly individual at $49.99/month.

  • Can I use my Creative Cloud subscription between a PC and a Mac?

    The questions is pretty much that. I have a PC and a Mac laptop. I'd like to be able to switch between the two depending on where I am. Is this an option, as long as I have the programs / trial installed on both machines?

    Yes you can install the software on MAC and PC both, with creative cloud subscription you will get 2 activation and work simultaneously on both the machines.

  • Creative Cloud subscription won't renew

    On May 7th I renewed my Creative Cloud subscription and yet still have not been able to access any of the applications I had installed. I continue to get the "Renew Your Subscription" pop up but when I go to my account it says my renewal payment has been processed. I was able to download on my second computer first time apps.
    Any help or suggestions?

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Does Adobe Bridge CC require a Creative Cloud Subscription Plan?

    Hi.  We have a few users at our workplace that only require the use of Adobe Bridge CC and not any of the other Adobe CC apps.  Can one simply make an Adobe ID, use it solely to download and install Bridge CC and be able to use Bridge CC (and only Bridge CC) past the typical 30-day trial period WITHOUT signing up for a Creative Cloud subscription plan?  Or does one need to have either an active trial or an active subscription to be able to do this?
    I was under the impression that Adobe Bridge CC was installed and managed separately from the rest of the Adobe CC apps and would be offered standalone for free.  If someone knows these details, I'd love to know too.  Thanks.

    Bridge is nothing more than what used to be Photoshop's File Browser.
    It is not offered for free, and it cannot even be installed or bought by itself.
    You have to buy a single application that comes with it, such as Photoshop CS6, or subscribe to it, or subscribe to a single one of the CC applications, or suites.
    Your impression was wrong.

  • Creative cloud renewed - status active but AAM & tools says expired!

    Yesterday I renewed the creative cloud subscription.
    Status in the web is active but the AAM says expired.
    Support is not directly reachable. (although subscription; great support!)
    Can someone help?

    Did you pay for your renewal, and does that show on your Adobe account page?
    https://www.adobe.com/account.html for serial numbers or orders on your Adobe page

  • Trial period has expired for legit CS6 Creative Cloud subscription??

    Last night Adobe Application Manager upgraded itself.  All well and good.  It showed correctly what CS6 apps I had downloaded and installed previously.
    I am a CS6 Creative Cloud subscriber with nine months to go.
    Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
    Your trial period has expired!
    I have been using all installed Creative Cloude appd for the last 3-4 months with no problems!  Why this now??
    StellaC

    The creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
    As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
    The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
    Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
    I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
    Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product.

  • Download Issue with Creative Cloud Subscription for After Effects

    I am having an issue downloading After Effects using the Adobe Application Manager from Creative Cloud subscription. When I click download from the applications, AAM pops up but I do not see AE as part of the files or as an active download.
    Suggestions?
    CW

    After Effects and Premiere Pro require 64 bit hardware and operating system.
    Are you running a 64 bit operating system? If not, you will not see either applications available for download.

  • URGENT!!! CS6 programs keep saying "trial expired" even though I have a Creative Cloud subscription.

    Hello,
    My CS6 programs keep saying that the trial edition is expired, even though I payed for my Creative Cloud subscription.
    I have a deadline tonight, and really REALLY need indesign to work!!!.
    Please help me!!
    I already tried the License Recoverer. Did not work, not even after a reboot and pressing 0...
    Arteau / Kezumi

    I'm having the SAME PROBLEM!!!
    I know for a FACT that it is NOT something on my system because it ONLY happens with InDesign… ALL of the rest of the software from Creative Cloud works PERFECTLY.
    I signed up for Adobe Creative Cloud on October 31, 2012 and I checked… my monthly payment was successfully made on Dec. 30th, so it SHOULD be up to date and working.… yet when I try to launch InDesign, instead of opening, I get a window that says,
    "Your Trial Has Expired… Become a member…, etc".
    My only choices from the Application Manager at this point, are to select the "Join Now" button… (Even though I've already joined)… OR I can select the "License This Software" button… WHICH I've already done SEVERAL TIMES previously. But if I do select this button, it APPEARS to Activate my Subscription… AGAIN.
    At this point, after I select the "Close" button from the "SUBSCRIPTION ACTIVATED" window… I get ANOTHER window, saying that I have 0 days remaining to use the InDesign Trial software, giving me the option to BUY NOW, and there is also a button to "Start Trial" or another "License This Software" button…
    If I select the "License This Software" button… it will once again APPEAR to Activate my Subscription… AGAIN. But then it once again gives me this same window again… starting the WHOLE process over and over and over again.
    I tried running the update to InDesign, to see if this would resolve the problem… but it STILL gave me these SAME annoying windows over and over and over. I un-Installed InDesign and downloaded it again but it still does the SAME THING OVER AND OVER.
    I've downloaded and used Photoshop, Illustrator, Muse, and Dreamweaver from Creative Cloud… some were downloaded BEFORE I downloaded InDesign and some were downloaded after I had the trouble with InDesign but NONE of the other software gives me this problem. It's ONLY with InDesign.
    PLEASE HELP!!! I have a big job due and all of the work that I've already completed on this project was done with the so-called "Trial" version and I can't even open the file with my old version of InDesign. So I'm STUCK without it… It worked GREAT until this "TRIAL" period ran out… I subscribed  before I ever downloaded ANY of the Creative Cloud software, so I don't know why it was EVER consisdered a TRIAL to start with.
    Thanks for any help you can give!
    ~Kim

  • Renewed Creative Cloud subscription, and yet can't use applications, as trials have expired?

    I recently renewed my full year Creative Cloud subscription through my school, and yet, my applications refuse to open, saying that my trials have expired.  I use PS for school and work, and am really aggravated with this problem.

    The Email is different one, I have mentioned the Email ID as well as the date of redemption (17th September 2014) in a mail.
    The CC has not yet been activated. Please respond to my Email.
    Regards
    Rajshree

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