Midnight release in store pickup

I preordered online and selected store pickup for a store that isn't opening at midnight. Can I pick it up at a different store if I have my order number?

Hi bri42188,
Regrettably, no -- all pre-orders are location-specific, so you can only pick up your order at the location you selected at the time of checkout. If the exact same item you reserved is still available for purchase on BestBuy.com, then it may be possible to change the pickup location of your order by contacting our support team at 1-888-BEST-BUY (1-888-237-8289). Additional options may also be available by signing into your account on BestBuy.com and viewing the order in your order history.
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Store Openings on West Coast for Midnight Release Events?

Hello,
Was last week's 9PM PST release for COD:AW an anomaly or is BB now doing midnight release based on 9PM PST/12PM EST schedule?
Basically I want to know if I'll be able to go get my pre-order of Assassins Creed Unity at my store in Culver City (which isn't participating in the midnight launch) since BB closes at 10PM PST or if I won't be able to get it until 11/11.
Thanks!

Hey henhowc,
Kst8no1 is correct here: last week's staggered midnight opening events were specific to Call of Duty: Advanced Warfare due to its Day Zero promotion. There's always a possibility other developers may choose to follow suit the future though, so the best advice we can give would be to keep an eye on our midnight opening announcements on BestBuy.com for updates.
Thanks for your pre-ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Midnight Release for BF3 but not MW3?

Just checked my local store events tab and it show a midnight release for Battlefield 3 but nothing for MW3...I would think if they are doing BF3 they surley would do MW3...for what its worth there was nothing on there for last nights Batman so must not have done it.
I would like to no as i preordered the MW3 Hardened Edition for in store pickup in hopes of midnight release but can go to wal-mart if i have too.,

Hey KKING,
They might not be doing a release for both of those titles as they pick which titles they want to stay open late for in advance. You could give them a call or double check on your next visit as it might not have been updated quite yet on their website given that MW3 is still 3 weeks out.

Destiny Online Pre-Order Store Pickup

So I ordered the Destiny PS4 Limited Edition online and set it for store pickup at the Chico, CA location. I am just wondering if it will be able to be picked up for midnight release or not and even if that store is doing a midnight release for Destiny.

Hi waaskea,
Good question! Both in-store and online pre-orders can be picked up during the midnight opening events at participating locations. Our Chico, CA location is also slated to be hosting one, but full details can be found here. You should receive a pickup confirmation notice shortly before the event, so make sure to keep an eye on both your inbox and junk mail folders for additional communication.
Thanks for reserving your Destiny PlayStation 4 bundle with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Midnight releases and Dark Souls II

I'm looking to pre-order the Black Armor edition of Dark Souls II, but I'm unsure which stores still have them in stock. The Best Buy store page lists them as available at seemingly all of their locations for in-store pickup, but considering they're sold out at every other major retailer I know of, that seems a little unlikely. Would BB accept pre-orders for BA and then just offer regular copies of the game at launch? Or am I guarenteed the BA edition if I buy the game while it still lists it online? I'd like to call my local store to verify its availability before I actually put down money, but every line I went through was automated.
Second question: Titanfall and Dark Souls II are being released on the same date. Retailers like Gamestop have allowed me to pick up games during a different game's release event in the past, would I be able to do that at Best Buy as well during a Titanfall midnight release?

Hello Mozzie555,
Thank you for your interest in purchasing Dark Souls II from Best Buy! I'll be happy to answer your questions today.
If you pre-order the game online for in-store pickup you should expect that they will have it waiting for you as long as you are there within 8 days of the release. After that time the order will be cancelled and you will be refunded to your method of payment.
Best Buy will typically allow for purchase of other gaming-related items during a midnight game release, but you may wish to check with your local store for any guidelines specific to their location if this is something that would interest you. Follow the link below to find the midnight store list.
Titanfall at Best Buy
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Midnight Release Website Problem

While it's not a major issue as to if I purchase from BB or a particular store I'm very curious if the midnight release checking site is broken or if it's lack of information that I'm missing.
I'm trying to use this http://www.bestbuy.com/site/misc/best-buy-gaming-events/pcmcat183100050001.c?id=pcmcat183100050001&t... link provided by the Press Release but when you search a local store it just brings you to the local store of your choosing and doesn't specifically state yes or no. Is there supposed to be a banner that says if they are doing an event or is the whole search part broken from any proper midnight lauch information?
This wouldn't be a major issue if the store actually had some form of speedy phone service. I spent 20 minutes on hold for supposedly two customers on the line ahead of me and had no indication of getting closer to the store employee. My local store has combined the customer service desk and front registers so essentially the former dedicated customer service rep is now a normal cashier most of the day and I'm curious if this will make all attempts at good customer service and or quick phone answers for a quick simple question. During the whole current GCU promo in which customer service was trying to find out the proper way of ringing up the promo for me had EVERY customer in the store stareing at her like she was satan because she was the 2nd cashier and was doing a good job trying to assist me but I could imagine some CS feeling pressured by the various eyes and maybe provide lower customer service to move the line along. Also, with the holidays coming I can imagine the annoyance of dealing with the holiday lines grabbing my pre-order that I'm there for to play at release and not saving it for a Christmas gift.
Solved!
Go to Solution.

Hey again Laronvas,
Believe it or not, but the listings on this page are appearing as intended. When searching for locations in your area, only stores that have confirmed midnight opening events should appear in the drop-down menu that appears. Just keep in mind that store exclusions are subject to change without notice and that you should always contact your local store for full details before attending any midnight opening event.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Store Pickup Order Cancelled - CC Charged

To whom it may concern:
I was unable to get to my local Best Buy in time to pick up an item I ordered online for store pickup. I know I shouldn't post order numbers on here, so I'm hoping that you'll be able to look up my order by item, which is Archer Season 5 Blu-ray. I understand that a temporary charge is always placed on orders, but it was my understanding that the actual charge wouldn't take place until the item was picked up. The cancellation email that I received even stated, "Be assured that if you paid by credit card, it has not been charged." However, looking over my bank account activity online, I have already been charged for this order. I know it was this particular order due to the amount charged. Do I have to wait the usual 3-5 days for it to be taken off? Reading the policies, it shouldn't have been charged in the first place.
Thanks so much for your time and assistance.
-Danforth

Hello Danforth,
Thank you for being a loyal Best Buy customer. I can understand you concern at discovering that your cancelled order had been charged to your credit card, and I'm very sorry for any confusion this has caused.
As Sam mentioned, when you place an order on BestBuy.com there is an authorization hold placed on the card for the total amount of the order. If the order is cancelled this authorization is released, or otherwise when the order is picked up or shipped the final charge is processed. Using the e-mail you registered on the forum I was able to locate the order, and it looks like the authorization was released on 01/16. You should be able to view the funds back in your account at this time.
Once again, I apologize for any concern this has caused, and please do not hesitate to let me know if you have any other questions or concerns.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
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Iphone 4 Midnight Release??

Today i spoke with someone frm my local walmart nd they said they might have a midnight release. Can anyone confirm this?? And what are the chances of this happening??

Walmart is going to be an iffy place to go no Thursday. I just spoke with a manager at the local walmart. She told me:
1. Walmart will only have the 16GB model (concurs with other posts).
2. They will start sales at the normal cell phone dept opening time (8AM at this store - usually 8 or 9 at most stores that have the section).
I tend to believe this one since it was the manager (she even had the inventory sheet but wouldn't let me see how many she's getting) and the store has just done a remodel of its phone section.
Personally I'm starting to think its time to look more at the apple store. The balance of the rumors seem to be that they will get the most inventory but they will be the center of the 'storm' as well.

Halo 4 Midnight release

I was wondering if your stores are going to be launching Halo 4 at midnight and if so, are there any in Arizona?
Solved!
Go to Solution.

Keep a lookout on Best Buy's Gaming Events webpage. It should probably update soon and show which stores will have a midnight release for halo 4. For now, you can cross reference which stores are having a midnight opening for medal of honor, forza, and assassins creed. If your store is haveing a midnight opening for these games then chances are they will for halo 4 too. But I make no promises!

Will there be a midnight release for Legend of Zelda Skyward Sword?

I was looking in the best buy ads and saw that there was no ad about Legend of Zelda Skyward Sword. I was wondering if anyone happens to know if there will be a midnight release for all of the stores, or just select stores. Thank you in advance.

Hello kbowman,
Welcome to the forum!
I looked into this and it does not look like we are doing a midnight release for Zelda. The game comes out on 11/20 so I recommend heading to the store when they open. I hope this helps!
Regards,
Brendan|Social Media Specialist | Best Buy® Corporate
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Final Fantasy XIII - Midnight Release?

I have to admit, I fell out of the Final Fantasy series for a while, mainly because I bought an Xbox, and then a 360; so you can imagine how pumped I am to here that they are releasing it on 360. Strangely enough, however, I recently bought a PS3 so I pre-ordered the game on it. I can't wait for it to come out!
Does anyone know if Best Buy will be opening at midnight for it's release?

jmaxwell003,
I should have more information on this soon! I have checked with the business team to see what stores, if any would be having a midnight release.
I will post again when I have more information. Thanks for your patience!
Josh|Community Connector | Best Buy® Corporate

Halo Reach Midnight Release

I read online that Best buy had inflatable energy swords but also the individual said there were free microsoft points and subscription to xbl. Is this true?

Hello,
The inflatable energy swords were a promotional item confirmed by Microsoft and Bungie representatives. I know of no other confirmed midnight release promotional items at this time. I would suggest stopping by our midnight release event in your area or asking if the local store managers will divulge this top secret information!
Josh|Community Connector | Best Buy® Corporate

Midnight Release Schedule?

Is Best Buy hosting any midnight release events during the first quarter? I checked my stores events and it is not updated. Just wondering.
Thanks!

Hey jmaxwell003,
Thanks for your post about some midnight releases in Q1. Is there a title in particular that you're thinking about? I can see if I can dig up some information. Notable titles that come to mind are Mass Effect 3, Twisted Metal and Max Payne on console. A lot of times, that information isn't available until closer to release day so titles released later in the quarter might not have midnight releases set up.
Let me know!
Mariel|Community Connector | Best Buy® Corporate
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NEW NINTENDO 3DS XL not available for Store Pickup?

I was looking at the new NEW Nintendo 3DS XLs being released soon but noticed that shipping was the only option on the website and not store pick up. Will this change once it gets closer to release or is shipping the only option now?

Hello Rosemary-
I’m sure you are anxious to start playing the new 3DS XL, it looks like it has some pretty cool new features.
Best Buy always strives to ship pre-orders to arrive as close to release date as possible, but that can be affected by vendor agreements or shipping concerns (such as weather). You arrival date generally depends on what shipping method you choose for your order; for example, Standard shipping generally takes 3-5 business days to arrive, so it is very unlikely that you would receive your order on release day if you chose this shipping method.
Generally the best way to make sure that you get your product as close to release date as possible is to choose in-store pickup (when available) or Express shipping. You can find more information on our Shipping Costs & Timing here.
Thanks for posting and enjoy the new system once it arrives!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Could not upgrade online and select in-store pickup

Could not upgrade online and select in-store pickup. I tried several times on my phone and on my computer. Just no option was on site to select for in-store pickup.
I finally used the chat now to get help. The person said they could help me with this. All this person did did was give me a toll free number to call. I could have just called the toll free number myself, without using the chat now. When I called the toll free number, the person then passed me along to someone else. The 3rd CS rep called a store to make sure they had the phones in stock that I was upgrading to. Did this CS rep set me up for in-store pickup? No,, again I was given another phone number and name of person to call and talk to. This was the sales clerk at the Verizon store that I use. The sales clerk could not and would not set up an appt. for today (Fri), due to IPhone6 release so have to wait til Sat.
Not one single CS even attempted to help get my online order placed and to use in-store pickup. I have used online help chat many times with other companies and they always got things set up for you. I hope the store clerk is more helpful than Verizon's customer service was (or lack of service).

Welcome to the forum, abc002, congratulations on your new home!
It can be fun to shop for cool fun things for a new place, so I’m sure you were excited to receive a 10% off coupon just by registering your new address with USPS.
As you may be aware of, there are many different versions of our Mover’s Coupon available, and it’s one reason why we must adhere to the terms and conditions stated on the coupon. If your individual coupon states it’s available in-store only, we’d be unable to apply it to an online order.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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Midnight release in store pickup

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