Midnight Release Website Problem

While it's not a major issue as to if I purchase from BB or a particular store I'm very curious if the midnight release checking site is broken or if it's lack of information that I'm missing.
I'm trying to use this http://www.bestbuy.com/site/misc/best-buy-gaming-events/pcmcat183100050001.c?id=pcmcat183100050001&t... link provided by the Press Release but when you search a local store it just brings you to the local store of your choosing and doesn't specifically state yes or no. Is there supposed to be a banner that says if they are doing an event or is the whole search part broken from any proper midnight lauch information?
This wouldn't be a major issue if the store actually had some form of speedy phone service. I spent 20 minutes on hold for supposedly two customers on the line ahead of me and had no indication of getting closer to the store employee. My local store has combined the customer service desk and front registers so essentially the former dedicated customer service rep is now a normal cashier most of the day and I'm curious if this will make all attempts at good customer service and or quick phone answers for a quick simple question. During the whole current GCU promo in which customer service was trying to find out the proper way of ringing up the promo for me had EVERY customer in the store stareing at her like she was satan because she was the 2nd cashier and was doing a good job trying to assist me but I could imagine some CS feeling pressured by the various eyes and maybe provide lower customer service to move the line along. Also, with the holidays coming I can imagine the annoyance of dealing with the holiday lines grabbing my pre-order that I'm there for to play at release and not saving it for a Christmas gift.
Solved!
Go to Solution.

Hey again Laronvas,
Believe it or not, but the listings on this page are appearing as intended. When searching for locations in your area, only stores that have confirmed midnight opening events should appear in the drop-down menu that appears. Just keep in mind that store exclusions are subject to change without notice and that you should always contact your local store for full details before attending any midnight opening event.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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