Mifi 2200

hello, I have recently bought a mifi 2200, have tried to install it on my HP Vista laptop, my work HP XP laptop, and a Dell HP desktop unit.  I was only able to get the unit to launch the vZAccess Manager software on my HP Vista unit.  Unfortunately I was unable to install due to a 1720 installer error.  Ive removed and reset my Windows Installer Utility, install/uninstall three times, did the MS Cleanup utility a few times,  have turned the UAC on/off, and still cannot get the program to work. Below is the message.   Anyone have any advice on this? im at my wits end.
"Error 1720: Problem with Windows Installer Package. Script could not run. Custom ActionUnInstallDrivers 32.5F1DC02E_0598_4666_8B42-4C5AA41526BB-Scprit error 2147024894 .Line 3. Column 1.  "
Weird thing is that on the other two machines, Dell desktop and HP laptop, I cannot even get the system to launch the VZAccess Manager installation program when I plug in the unit via USB.  any advice on a command or a way to force the system to launch the program from the mifi?

I resolved my own issue, thought I would post here for others who are struggling.
After trying to install on yet another PC, installing the software directly from the MIFI (as a drive via the explore feature) , the software did not recognize the equipment.  i did reinstall, restarts, cleanups, etc etc. Nothing.  So, I went out to vzam.net and installed a prior version of the software, and it worked like a charm.  Im not sure if it was a conflict with XP or Vista, but my frustration level was high enough to want to return this and go with another method.
I used version 7.13.13, and flew right thru setup, installation and activation. 

Similar Messages

  • A problem with my mifi 2200 need help please

    Hey everyone. I came here to get help with my verizon mifi card that all the sudden after such a great run stops working!
    I had bought two mifi 2200 cards at the same time about a year ago. All I did was turn them on and was getting Internet connection wirelessly to my ipad right away. My connection worked for ages and never had a problem until recently. One of the cards stopped working roughly about three months ago. I looked around online for things that perhaps was stopping the device from working. I figured that the device was ready for an update and that was prohibiting the device from working, but here is the weird part; the other card (the exact same one) was working when this first card I mentioned wasn't. The card working continued to work until just recently like a day or so ago. Odd right. Anyway, the first card I connected to the USB cord that was provided in the box into my laptop. I was immediatly prompted to download Verizon Manager. My first time ever getting to this step. I was connected to my Internet connection at home via LAN line because that was my only option to Internet. After the software was downloaded, I was prompted to update firmware in which I did, then I was told to update wifi area coverage information which is just that search for finding local wifi spots, the next one is the important one that never seemed to work. The message read somewhere along the lines of you need to update coverage area information as if in there was some new program via coverage to get the stuff to communicate with the device. I said yes and then a message popped up saying Activation and had this bar going side to side, but after a while was told the programming failed. The device has already been activated so I don't understand the reason for the word Activation. Regardless, I tried doing other things I've read on this forum like resetting the device, turning standby mode to never, and so forth, but none worked. The device powers on/everything is on, and I can connect to the device, but I have no Internet. Please, some one tell me what is going on.
    Thank you and hope to hear from you soon.

    Sounds like you botched a firmware update and bricked your MiFi.
    Have you tried contacting VZW for a replacement device yet?

  • Possible Resolution to MiFi 2200 connection issues when using WiFi

    I was having issues connecting to the Internet with my Windows 7 laptop using the MiFi 2200 as a WiFi device.
    My WiFi adfapter was retaining the last IP Address it had obtained ... in my case my home network.
    Go to a command prompt and do an ipconfig -release followed by ipconfig-renew.
    It pulls an address from the MiFi from the DHCP range and works perfectly.
    Hope this works for everyone!

    Maybe also check specific for the 2 different tcpip protoclas loaded.. here is the solution that resolved my connection issue:
    Updated Vista Home sp1 to sp2 ( 450+MB download )
    Updated Atheros AR5007 drivers to 7.6 , 2008 release... there might be a newer release but I dont want to jack with it now that I'm working.
    Check in network connections for wireless connection.
         I had 2 TCPIP protocols loaded. v6 and v4 .. v4 had IP and DNS hard set. changed both over to auto assign
    WALLA Mifi is now working wirelessly.

  • MiFi 2200 wireless connection issue

    I have similar issues as I have seen others post.
    I can access the internet if I direct connect the mifi 2200 direct to my laptop.
    The mifi 2200 does connect wirelessly but it has limited connectivity status and the internet is not accessible.
    The other oddity is whether I have the mifi 2200 directly connected thru the USB cable or wireless I am unable to connect to the device's IP address.
    I can't figure out if it is a device issue or configuration issue.
    I am presently waiting for tech support to call me back. 1.5 hours last night with tech support was no help.
    Techs suggestion: take your laptop and mifi 2200 to a Verizon store for help... uhh NO.
    Any body got any other suggestions while I wait for my call back?
    Liz

    liztnt123 wrote:
    PDCLarry, Good know that I should not be able to get to the mifi's console if I have the device tethered.
    But I still can't get to the console thru the wifi connection, still has limited connectivity status. The vz access sw that is on the mifi had a FW upgrade exe file. No update was done, newest version currently installed and yes it is 159
    I tried the paperclip reset with tech support with no luck and have done it again, holding the reset down for 15+secs
      I knew I should have just gone to the chill cook off instead of jacking with this thing all day.... Very annoying.
    I'm having the same issue. I have two laptops ... one with Windows XP and the other with Windows 7. I tether the MiFi to my WIndows 7 box and it works. But when I make it a hotspot the Windows 7 box won't connect but the XP box will.
    What I have noticed in the admin of the MiFI is that  the Windows 7 box is connecting via ARP while XP connects via DHCP. So the IP address assigned to the Windows 7 box is outside of the MiFi's DHCP (192.168.1.24) range while the XP box is within the range (192.168.1.2).
    So if you are using Vista or Windows 7 we need to find a way to change the wireless adapter from connecting via ARP to DHCP. Or maybe increase the DHCP range of the MiFi device to include the ARP range.
    I'll test some more and send an update,

  • Hello.  I upgraded my MIFI 2200 (had no contract on it) to a Jetpack (with a contract) when customer service told me this 4G device would use less data because it was faster.  This was not correct.  Anyway, I got the device, had problems, did tech support

    I upgraded my MIFI 2200 (had no contract on it) to a Jetpack (with a contract) when customer service told me this 4G device would use less data because it was faster.  This was not correct.  Anyway, I got the device, had problems, did tech support, re-activated my MIFI.  1.  Decided to return the device. Spent hours with Customer Service, then finally up to Management, they agreed to take it back and void the contact, I sent it back immediately – and instead of voiding the contact they transferred it to my MIFI! Please cancel the contract on the MIFI. 2.  During the short time I had the Jetpack I continually received overage alerts, took it all the way up to 30 GB, each time I backdated the new data plan except twice when customer service did and failed to back date the increase, and once the computer locked customer service out and could not increase.  The end result is I have a $495 bill, many of these alerts were false since I ended up with only 14 MG for the month, etc.  I am asking that my bill be reduced significantly to reflect no overage and to compensate for these problems. Please open up a ticket for this.

    I had Verizon JetPak and you will find it will eat data like crazy. I opted to sign on to ATT Uverse and configured my phones and other devices to the WiFi on the Uverse system. It took about 5 minutes to completed the configuration.  I was using 10 to 12 GB monthly to support 5 devices. Even if you use Verizon DSL, you are still subjected to same GB allotment.  In my area, Verizon DSL is not available. With Uverse, I have 250 GB monthly to use, and I have not even come close to using anything of that magnitude. I reduced my GB package with Verizon to 2 GB per month and since having ATT Uverse, I never use more than 1GB a month with Verizon.
    I have no problem with Verizon cell phone service as we get a much stronger signal where we live than you can with ATT or any others.  It is just my opinion, but if you are running multiple devices off Verizon Jetpak, you will eventually spend a fortune to keep pace.  I pay $60 a month for 18 Mbps speed, although ATT have packages that cost much less. But, it saves me a bundle each month. The cost of Uverse alone is worth not having to run everything through a Jetpak.  
    If you have the  option to use another DSL service provider in your area, I recommend dumping the Jetpak and sign on with another carrier.

  • Mifi 2200 - Error 691: Connection Failed - Access was denied ...

    I have set up a Mifi 2200. It CAN work great. Intermittently though, I can't get connected wheen using the device as a USB modem. It will ALWAYS connect fine when I connect through Wifi.
    The error I get: Mifi 2200 - Error 691: Connection Failed - Access was denied because the username and/or password was invalid in the domain.
    I have done all the usual things:
    1. Reinstalled the VZAccess Manager software including latest update. I am at 7.3.13.1 (2635a)
    2. Obtained all latest Windows updates (XP SP2).
    3. Removed, replaced, manually, auto-configured a Dial Up Connection many times.
    4. Replaced the USB to microUSB cable.
    I found the VZAccess Managers diagnostic tool where you press CTRL-D and enter the password diagvzw and see some additional settings.
    There I had a minor break through. There is a setting where I can force the modem to only use 1X. If I do that, I connect every time without fail. No problems, no errors. The moment I put that setting back to Auto or forced EVDO, I fail again, or only work every 20th try or so after a reboot of the device etc.
    Is anyone else seeing this, or getting this error? It can't be an account issue since it works sometimes on EVDO and ALWAYS fine on 1X.
    Thanks for any help or ideas.
    PN

    I think I have an update that might be a clue that it IS an Verizon issue either with the device itself or at the towers.
    I have determined that when I connect to it through WiFi where I mentioned it seems to ALWAYS work. Well, it always works in 1X mode there. It fails in EVDO mode.
    Something up at the towers? Although multiple towers have been tried.
    Anyone any ideas?

  • My wireless device password. (Mifi 2200)

    Recently I've purchased the Mifi 2200 from verizon and it works as epected, but when I access the devices IP address (192.777.Blah.blah) It asks for a password.  To my knowledge, I haven't set this password before.  Is there a default password that this device uses?
    Please note that I am not referring to the code needed to access the web through the device.  I can access the web just fine.  but once in the web browser, I enter the deviced IP in the address bar.  for most router type devices, 192.168.1.1 is the address they can be reached at from LOCAL computers.  (someone not connected to this device can't reach mine using this IP)

    Thank you to the community for your replies.
    I can understand your frustration in having password issues with your device. Here's a link to the manual. The default password maybe admin. If not I'm sure with the user manual you will be able get the device set up with your router. Hopes this helps. Let me know if you need further assistance.
    Thank you

  • Service degradation with Mifi 2200/early termination fee

    We use our Mifi to provide Internet access to my rural house that is about five miles from the nearest DSL connection. The Mifi replaced HughesNet in February 2011 -- and we've been very pleased with the service up until this month. We pretty consistently had about 2.85 - 3 Mbps download speeds. We have the 10GB plan.
    On May 8 we noticed my previously decent connection is now worse than HughesNet. When we can connect and we can only connect one device at a time, it's very slow (0.06 Mbps download/0.09 Mbps upload according to Speedtest.net). We're well under our usage limit for the month.
    We noticed some work going on at two local towers and waited it out.
    Last Tuesday (May 22), since it appears the work on the towers is over and one of my neighbors said their Verizon cell phones were completely down for two days, I called Customer Service and worked with them and their script for two hours before the genuinely trying-to-be-helpful woman on the other end said she'd have to submit a ticket to technical support to have someone come out to my house. They would call me. I'm still waiting for that call.
    Last night I took the mifi and my iPad about 25 miles down the road to see if maybe it was the mifi. On the side of the road, near a couple cell towers (don't know if they were Verizon), I was able to get 1.85 Mbps download speed. Not wonderful, but better than HughesNet on a good day.
    Do I have any option to get any money back for service they are NOT providing?
    Can I get any kind of break on the early termination fee if I have to cancel because Verizon is unable/unwilling to fix the problem with their tower? (I live in a sparsely populated area--so they don't have hundreds of customers screaming about it.)
    What is the early termination fee for a Mifi 2200? (I've looked all over the website and am unable to find it).
    Thanks for your advice.

    Hello,
    To answer your questions:
    1. There are no options for a "refund" on your service.
    2. Yes. Call them up and mention you wish to leave for service related reasons. VZW should be leniant and atleast offer you a discount if not cover the entire fee. 
    3. ETF $175.00 for these devices.  The ETF is pro-rated for each month of service you used the device.  I believe the ETF is reduced $10.00 per month.
    Service related problems are hard to argue.  Either the service is good enough in your area or it is not.  Sometimes there is seasonal interferance that naturally goes away and comes back over time, its not always worth it to wait it out.  Some users are successful with antennas and amplifiers to improve the signal strength.  Conducting a site survey should give you some confidence in a decision to invest in that equiptment before you buy. 
    Site Survey:
    http://3gstore.com/page/13_will_an_antenna_help_me.html

  • Mifi 2200 gives error 691 when I try to self activate

    I am trying very hard not to throw my new Mifi 2200 across the room right now. I have tried installing VZ access manager on 3 of my PC's and then tried to self activate this thing but it can not establish a connection to do so. It has full signal bars, and I also have my old PCMCIA verizon 3g card running at this location trouble free. What do I have to do to get the 2200 to connect? Do I have to wait till the next month for my 3g plan to work with this new device? I tried disconnecting the other Verizon 3g card that's on this same account, thinking maybe the 2200 couldn't dial if the other 3g card on the same # was up but that didn't work either. I am pretty computer savvy and am wondering if there is something wrong with the device I got if I can't get it to activate. 

     i had that same problem, all i did was change  my usb ports and then it worked or restarted my pc and  then it worked also. but it could be your firewalls thats could be blocking your self acyivate thats what i had to do when i first got the device. go into control panel - security center -  windows firewall- exceptions- programs then click the verizon program should work then.

  • I have a verizon mifi 2200 modem and wonder if an ipad with retina display will connect to it

    I have a verizon mifi 2200 modem and wonder if an ipad with retina display will connect with it to use the internet

    It should work. Have you tried and it doesn't work?
    FYI
    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
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    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
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    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • MIFi 2200 with IPAD in Europe and Germany

    Hi
    Does anyone already has experience with the MIFI 2200 in Europe.(MiFI runs on CDMA)
    Can I use this unit with Vodaphone ( Verizon owned) or do I have to buy a wireless MOdem for UMTS.
    Is there a problem in Puerto Rico with the above unit.
    Thanks for the answer

    Garryauspa wrote:
    Hi
    Does anyone already has experience with the MIFI 2200 in Europe.(MiFI runs on CDMA)
    Can I use this unit with Vodaphone ( Verizon owned) or do I have to buy a wireless MOdem for UMTS.
    Is there a problem in Puerto Rico with the above unit.
    Thanks for the answer
    Garry,
    Ironically even thought Vodafone is part of the parent organization for Verizon wireless only global Verizon devices can be used on their network.  Verizon has a MIFI style device that will work globally called the 5 Spot.  Global data gets pretty pricy though.  As far as Puerto Rico, it is treated like  an American territory and shouldn't give you any problems. 

  • MIFI 2200 usage

    Can you please tell me how i can find the usage on a given day? FYI,I connect to the web via selection of the MIFI 2200 on the"airport" (mac)  and have put the password into my key chain, so nothing pops up,and goes directly to the web (if i have made myself clear)
    I have also connected to my USB but don't understand the options.
    Thanks

    If you visit your MyVerizon account on the Verizon Wireless website or if you look around in the VZAccess Manager for a usage section, I think you should be able to see the data usage on a daily basis. If not, at least you can find your overall data usage for the billing cycle. I'm on a MiFi 2200 right now on vacation since the other connection I have access to is disconnecting constantly, and I know that visiting http://192.168.1.1/ shows the data usage since the last time the MiFi was rebooted.
    I use the above address since I do NOT have any Verizon software on my PCs. I'm running the MiFi in Wi-FI mode.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Upgrade Time... From UM175 USB to ? Fivespot or MiFi 2200 that is the question.

    It's time for an upgrade on my UM175 USB broadband device. It has worked well but my family needs more access (3 pc's). So I have two options.
    1. the Fivespot Global Ready 3G Mobile Hotspot
     or
    2. the MiFi 2200 Intelligent Mobile Hotspot
    I can't see any real difference between them except for the Fivespot being "global ready", which I don't need. I am in a fringe area so I need a strong unit (typically get 2 to 3 bars with the UM175).
    Any information on either of these will be helpful.
    Thanks!

    I would recommend for you to check out our website to view the customer reviews on each of these devices to assist you with making your decision. Here is a link to view the reviews http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneOverviewByDevice&deviceCategoryId=13
    Keep in mind we offer the worry free guarantee. Your satisfaction is guaranteed on any equipment you purchase from us.  If you're dissatisfied for any reason, you can return any equipment you purchase from us within 30 days.There is a restocking fee of $35.
    For more information on the Worry Free Guarantee click HERE

  • Mifi 2200 - PS3/Wii & Netflix

    Does anyone currently have Netflix and use their Mifi 2200 to stream over the internet to watch TV via their PS3 or Wii?  If so, how is the connection?  Can you watch movies without interruptions?  I am looking to possibly purchase the Mifi 2200 if it works well.
    Thanks in advance for your comments

    brouwer3 wrote:
    Does anyone currently have Netflix and use their Mifi 2200 to stream over the internet to watch TV via their PS3 or Wii?  If so, how is the connection?  Can you watch movies without interruptions?  I am looking to possibly purchase the Mifi 2200 if it works well.
    Thanks in advance for your comments
    If you are in a strong signal area, you can get enough bandwidth for all that you mention, but beware of the 5GB cap.  If you warch 5-6 movies in a month you are over the cap, and it could get expensive fast. 
    The Netflix interface we tried doesn't seem to like WiFi too much, you might want to stick with a traditional USB modem and utilize one fo the Cradlepoint routers to get ethernet connectivity.   We use the MBR1000  (see MBR1000.com) and it gives us 4 LAN ports, we use one for a printer, one for a mass storage device, and one for a desktop computer, and one for the Netfilx.  
    It also allows us to use two USB modems, which gives us more bandwidth, plus keeps us under the 5GB cap on each card. 
    Paying for two 5GB plans is much cheaper than using 6GB on one plan!   
    HTH

  • MiFi 2200 is junk  and so is verizon's customer service

    I bought a Verizon MiFi 2200 and when I was talking to a version salesman in the store he assured me I would have signal at my house and it would work. He promised me if it did not work and I did not use very much internet and I returned the mifi within 30 days I would not be charged anything, even the restocking fee. Well I took it home, plugged the mifi into my laptop and it started to download the software and within 1 minute my laptop smoked (I mean smoke came out of it). I don’t know if it had anything to do with the mifi or not. So I hooked it up to one of my desktops and took me 3 days to get it to connect (after I talked to Verizon via the telephone, they told me a tower was 4 miles from my house and I should have no problems connecting to it. They also said the tower was to the west of me) So I went and got a 25 foot USB extension cable and put the mifi in a western window and finally got it to connect and I activated it. I then disconnected the usb and hooked it up to my desktop wireless and tried to open msn.com and after 1 minute half the page appeared, I moved it around the house and tried with no luck. I have the device on for about 5, 10 minutes max and decided it was not going to work. So I took it back to the Verizon store where I bought it and returned it with no problems (I did not have to pay the restocking fee). As part of the return I talked to Verizon on the phone to cancel the service and the agent on the phone said it was all good. The salesman even said we were good so I assumed we were good. Until today I get a past due notice for $235.00 from Verizon (which I only bought the mifi the 5 of dec 2010 which isn’t even 30 days as of yet, so how is my first bill past due?) so I get on the phone and after about 20 minutes they took off the $175.00 early termination fee and said I used 2mb of service so I owe them $60.00. That is **bleep**.  Only having the mifi hooked up for no longer then 10 minutes and not being able to open up even 1 full page how did I use 2mb of service. Anyway I had problems with Verizon about 5 years ago and left them for AT&T and have been happy. I was stupid thinking version changed they are a very bad company to deal with and the mifi is a piece of junk.

    This sounds unusual even for Verizon.
    There is still options for you though.
    Contact Customer Service again and ask for a supervisor.... explain the billing situation, in a (forced) calm voice, and ask for a credit to your billing. I was able to work with Verizon on many billing issues and have been able to resolve them to my satisfaction. (billed for text messaging on a data modem several years ago)
    Let us know how things work out.

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