MiFi 4510l and VZAccess Manager

Having a heck of a time with 2 new MiFi's. I upgraded to the 4G 4510l on 2 exisiting lines on my account replacing older 3g MiFi's. These devices would not activate via the automated activation line. Brought them into the local VZ store where they were purchased. No go, they said I need to call tech support. Something about terms of service or conditions. I didn't fully understandt the explanation. Tech support says the devices are already activated. Not true. I am unable to get a wifi connection to the device but not out to the Internet. When I connect to the MiFi's web gui, you can see it trying to connect to the VZ network and then it says disconnected a few seconds later. I get a solid purple led light meaning 4g is detected but is not connected to the VZ network. Hmm, sounds like it's not activated despite being told otherwise.
After tech support said these devices were already activated I tried to setup a My Verizon account for them. Had to create a new My Verizon account because these devices were transferred to a business account. In order to get the temporary password for the new My Verizon account I was instructed to open VZ Access Manager to retireve the text message with the password. One problem, the 4510l is not supported in VZ ACCESS MANAGER!!!! At least that is what I'm finding when Googling "MiFi4510l VZAccess Manager". So, how the heck do they expect me to get the text message with the password if it's not compatible with vzam?
Beyond miffed! EVERY SINGLE MIFI/usb device I've ever purchased from Verizon has had activation problems. Our business has been through 8 mobile data devices over the last few years (new lines, upgrades, etc.) and not a ONE has ever activated without a HUGE hassle like this!
So, in review, how do I retireve a text message from a 4510l that does not connect to VZ Access Manager? Why are these devices not activating and why is tech support telling me they are activated?
Annoyed in VA!

If you are still having problems, please reply to the private message that I am sending you. I will call you to provide troubleshooting assistance.

Similar Messages

Mifi 4510L and 4620LE throughput slows throughout day eventually locks up in 24-48 hours. New Update?

Hello all. I have had a Mifi 4510L for about 6 months and its behaved pretty well. A lot of drop outs but it would reconnect and keep going. I bought a 4620LE last month and tried it for a couple of weeks. I noticed when I first powered it on it said it was installing an update. After the first day where it seemed to work fine, I rebooted it to leave on while I returned to my home.
The mifi unit is on a farm about 100 miles outside of town and is my only link to my farm and observatory (via gotomypc). I can monitor the observatory, close the roof if weather turns bad and take images of objects in the sky. Well its obviously a very high priority that the connection be maintained unless I want a 200 mile round trip drive in the middle of the night.
So the mifi 4620 was great on paper but but as the day went along it would get slower and slower. If I restarted it it was normally good for another 24 hours. However one nite it decided to stop working at 1:30 AM which caused a 3 hour drive to find it had just plain locked up. So I took it back and returned to using the 4510L with out difficulty again even though it was a bit choppier but comparatively very reliable.
Then last week the same affliction began with the 4510L. Getting slower and slower throughout the day unless restarted. And today having forgotten to recycle it yesterday I'm getting ready for a 3 hour drive to go power cycle it.
So I have a couple questions.
1) Have there been any new updates that may have occurred lately and is there anyway to roll back the updates if this is true?
2) I have a powerstrip ordered that can ping the mifi unit continously to see if its down and then powercycle the powerstrip its attached to. It can also do that every day at a certain time. I would have to take the battery out so when the power is cycled for 10 seconds it would shut off then back on.
The main question on this is, is there a way to have the mifi unit power back on in an active mode instead needing the button depressed to bring it back to life?
For information I'm about 5-7 miles from a tower and am using an external antenna with a 3 watt amplifier. It ha always preformed well, well until just before Xmas.
Thank you all for any help to a tricky situation!!

Hmm interesting on the power strip idea. I've written some software that can remotely manage my mifi (performing web requests to restart it). If I remove the battery from mine (only powered via usb or outlet) it just goes into an endless loop of powering on and then off again. How'd you get yours to stay powered on?
My software doesn't work when the mifi has crashed though

MiFi 4510L and Macbook Pro Retina

Hello,
Anyone get a new Retina MBP working with the 4510 MiFI unit?
This same MiFi works flawlessly with my other Macbook Pro (2009) but with the new Retina MBP I get a connection but no browing/internet access.
The password has been confirmed via review in the Keychain and any other WiFi networks I connect to work without issue.
Searched online and can not find others with a similar issue.
Any ideas on how it can connect to other networks but this one MiFi fails while the same MiFi network can be accessed via a different model MacBook Pro laptop???
Regards,
Steve

Steve,
What you are describing here is either a password problem or a incompatibility issue between your device and the default settings of the MiFi 4510L.
The first thing I would do is re-enter the WiFi password on your MacBook. Since I'm not a Mac guy I wont be able to tell you the steps necessary to accomplish that goal, but I'd bet you can figure it out.
If you can confirm that the WiFi password is getting entered correctly then the next step would be tweaking the MiFi. I'd suggest changing either the WiFi password to WPA or change the 802.11 wireless mode to B+G.
Remove/Change the WiFi password
Navigate to http://mifi.admin
Enter "admin" in the textbox in the upper right hand corner
Click the WiFi tab
Change the security of the device:
Change Selected Profile to Open Access
Change the Security from WPA2 to WPA or WEP
Update your WiFi password if necessary
Click Apply
Test your connection
Change the 802.11/Wireless Mode
Sign into your MiFi
Click the Wi-Fi tab
Change the 802.11 mode from B+G+N to B+G
Click Apply
Test your connection

I have a MiFi 4510L and it is erratically going dormant while still having a green light.

Have to reboot to run again. Will the card out of this unit work on any other WiFi units or do I have to buy another 4510L?

Dormancy is a feature that is built into all Jetpack devices. It is not a defect that needs to be corrected, rather it is an indication that something may be wrong with your actual connection with the towers. All devices will go dormant after a device stops sending or receiving data for a determined amount of time. Devices will go in and out of dormancy as frequently as is needed so long as the Jetpack is performing like normal.
The green light is a status tool similar to the dormancy status message. When the LED light is steady green on certain models that means there is no data being transferred. Once data starts transferring again the LED should blink Green accordingly. This should be the case for early MiFi 4510L models. The later models I believe constantly blink Green and the LED is not as helpful for troubleshooting.
The SIM on a MiFi 4510L is a normal full sized SIM and can be swapped with other Jetpacks of the same kind. You need to be careful not to consider swapping with a Jetpack that uses a Micro SIM card such as the 4620L.
Again, dormancy is normal and expected with all Jetpack models. You should be taking proper precautions and making a habit out of powering down your MiFi when it is not in use. This will help keep your signal with the local towers fresh and active when you actually need to use it.

MiFi 4510L and Airport extreme

I am in the 14 day trial period. I have 2 choices for broadband, cellular or satellite. After 8 years of satellite frustration, I am on day with MiFi. The speed is much better, even with G3.
Is there any way to use my airport extreme as the hub and wirelessly connect MiFi as another device. As it stands now I have to switch between MiFi and Airport, to browse the internet or to use my printer.
If I should have purchased a USB modem I could plug into the Airport? If so what's a good one?
Thanks

"I would like the MIFi modem to wirelessly connect to airport the way yet a third printer does"
MiFi's and home routers such as the AirPort do not have the ability to connect to each other wirelessly. Cascading requires a Ethernet Cable connection in order to bypass all of the wireless security protocols. In order to create a wireless connection a device must have a interface which allows the user to enter the wireless password and SSID. The MiFi does not have a interface to wirelessly connect to another router/hotspot/network, I presume the AirPort does not either. You will not be able to setup your network the way you want.
"would plugging in a USB modem into the hub or directly into airport device work?"
No. Again a device must have an interface which allows it to send credentials back to the service provider. Much like how you must sign into a VZW account before using a USB Modem on your laptop, a router must be able to complete the same steps. The only exception to this would be a wireless cradle which is specifically designed to be compatible with a USB modem. I am not familiar with AirPort routers but I assume the USB ports on the back of your AirPort are intended for File Sharing and not for USB Modems.
Wireless Cradle:
http://cradlepoint.com/products/wireless-n-portable-router-ctr35

Mifi 4510l and Windows Live Mail

I recently purchased the 4510l to use while I was on the road. On the first trip I had excellent connection/speed and signal throughout. My biggest problem is when accessing some of my mail servers (mainly Mediacom) I get error 0x800ccc0e on all accounts/tries. When I switch back to my home wifi WLM checks all 8 accounts with no problems. Using the 4510l I can access my mail thru webmail but that means logging in 8 different times where my client does it automatically. I did notice that one account in WLM (yahoo) does check and transfer so it seems to be a problem accessing mail.mchsi.com thru WLM using the 4510L. I have not changed any settings in WLM since it works fine on my home network and that's where I am usually at. I did do a firmware update (2.28.02) on the 4510 but same result. This is the same situation I get in when I am at my aunts and she has a competitor cable ISP. In that case both Imon and Mediacom don't admit to any blocking but refuse to troubleshoot. Any help/tips with the 4510L would be greatly appreciated!

Verizon can be blocking some of your ports you will need a static Ip address
Solution: $500

Mifi 4510L - Use Verizon Wifi Hotspots

I used to have the Mifi 2200 - and was able to cable up to the mifi - and use the Vz Access Manager to authenticate to the verizon wifi hotspots at airports, etc.
In getting the 4510, I see the Access Manager is no longer used/needed/supported, so how do I authenticate now to use the wifi hotspots...
Support, and my local store had no clue.

The Verizon WiFi web site is specific on who is eligible.... and it was part of my purchasing decision on the MiFi 4510L and my 2 year contract.:
From http://support.vzw.com/clc/faqs/VZAccess/verizon_wifi.html#item7
Who is eligible for Verizon Wi-Fi service?
If you are currently signed up for a Mobile Broadband or GlobalAccess monthly service plan on a month-to-month, one- or two-year contract term, you are eligible for complimentary Verizon Wi-Fi.
Note: Prepaid Mobile Broadband, Mobile Broadband Connect, and smartphone users are not eligible for Verizon Wi-Fi.
So, how do MiFi 4510L customers get this to work?

Verizon Mifi 4510L 4g LTE speeds of less than 2 MB

Hello,
I have a Verizon Mifi 4510L, and am loctaed in zipcode 43402.
All of my friends 4G Phones receive ~15 MBs download. However my Mifi is only receiving less than 2 MB at anytime, even though the connection is stable. I have purchased an antenna, moved it around the house, etc... But nothing changes and remains a bad connection. I am 99.9% sure that my device is fine.
What could the issue be, am I being limited on speed because its a mifi and not a phone?

JD,
Your MiFi does not sound like it is performing correctly. 4G should be atleast 5 Mbps when testing on Speedtest.net. What I suggest is a level 2 reset to clear up your SIM card and reconnect to the local towers.
Level 2 Reset:
Power down the MiFi
Remove the back cover
Remove the battery
Remove the SIM card
Allow the MiFi to sit for 30 seconds
Reassemble the MiFi
Test the Connection
Performance problems are normally temporary and can be resolved. If you continue to have poor performance then perhaps there is some strong interferance where you are trying to use the MiFi. You shouldnt have to go outside, but try to conduct a Site Survey to see if you can get any better results. Here is a great link to walk you through the Site Survey process:
http://3gstore.com/page/13_will_an_antenna_help_me.html
If you find a good area then I can share some info on boosters and antennas which may make the MiFi more consistent for you. If not then contact VZW support directly through the 1-800 number. They should be able to confirm a service problem in your area.

VZaccess Manager changes local network address

I would like to know why VZAccess Manager changes my local network IP address everytime it is installed or there is a program update. My LAN is on 10.0.0.- and VZAccess manager is installed on one computer on the network but every time I've had to re-install or there is a program update it sets the IP address for that computers LAN address to 192.168.-.- and I have to go back in and reset the network address to the proper settings for my network. This is a USB modem acquiring its own address from the Verizon network. Why is it mucking around in my LAN settings? It functions the same on the computer it is installed on no matter what my LAN is on so there is no reason for it to be altering these settings.

I'll give you an explanation of my network configuration and my opinion of the situation and VZ Access Manager and we can go from there.
I have an office in the lower leval of my home with my PC, my laptop and a NAS (an old PIII @1Ghz running FreeNAS to turn it into a Network Attached Storage). PC and NAS and usually the laptop are connected to a switch (their LAnto the switch w/CAT5. The switch is CAT5 to an Ensoniq CB3 for a wireless connection to a Hawkings wireless router w/ a 6.5 db external antenna that is located in the spare room upstairs where the computer my wife uses (on occasion) is also located. The Hawking is connected to the LAN on my wifes computer, connection sharing is set up on that computer too and the Verizon Novatel USB760 is attached to this computer through a USB port. VZ Access Manager is installed on her computer also. I can take control of her computer from downstairs using TeamViewer. The 3 computers and the NAS are on their own workgroup (renamed from 'WORKGROUP' and are also set up using 10.0.0.100, 10.0.0.101, 10.0.0.102 and the NAS is 10.0.0.150.
Everything works perfectly until VZ Access Manager is installed or upgraded at which time it changes the address of my wifes computer (that it's connected to USB to 192.168.1.1, 255.255.255.0, no default gateway or DNS server address which stops my network from working. The USB760/VZ Access Manager have acquired an IP address, mask, gateway and DNS from Verizon and they can be found in VZ Access Manager. It doesn't assign a valid address to the computer it's plugged into.
This is the point where I have to go in and reset that LAN to 10.0.0.100, 255.255.255.0, 10.0.0.10 and I use OpenDNS for all 4 units (and I change VZ Access Manager's DNS to OpenDNS' 208.67.222.222 and 208.67.220.220) and everything works fine until VZ Access manager comes along with another upgrade. My download speeds from any unit run a pretty consistant 680K to 1.3G with everything set as I've explained above.
Now, the USB760 and VZ Access Manager have acquired their address as they should have. There is no reason for the program to go in and alter the settings on that machines LAN because 1) they were already set 2) VZAM is not assigning a working address to that machine anyway, just a generic 192.168 address and wiping the gateway address and the DNS addresses that were in there and not even replacing them and not setting them to 'Acquire an address automatically'.
VZAM and the USB760 would function on this computer even if I pulled the LAN card out altogether so my opinion is that this is a software glitch or a programming error in VZAM that I have had to fix 5 times now (3 program updates and twice to humor tech support when they wouldn't believe me that the problem I was having originated on their end).
This is basically an annoyance and I am extremely glad that VZAM isn't smart enough to be able to access the whole network and change all the settings but I sure would like to see it fixed before someone changes the code in a future update and it allows VZAM to run amok all the way through my LAN network.
Heheheh, it might not stop at the end of my network.....and the whole world will be reset to 192.168.1.1....even the MACs and the Smartphones.
Have Fun
Mike

Some Basic MiFi 4510L Questions

I just received my MiFi 4510L and am already having issues. I have gotten it to work with my WiFi iPad, but not reliably. I am hoping some of the experts can answer these questions. I am in need of step-by-step instructions, if that is possible.
How can I see the log that I read about on this forum?
Why does MiFi change from 4G (green light) to 3G (pink light) when I have not physically moved? Speed correspondingly changes from 7mps to .5mps.
I have had some trouble turning on the MiFi - where after a full charge, it turns on and then immediately shuts down. I have also seen a red light on startup, indicating SIM card problem. Should I exchange device for new one?
Generally speaking how long will MiFi device run on battery? I imagine it depends on system activity, but could you provide a range of up time?
How long does it take to charge a fully depleted battery?
How can I tell what version of the operating system I have? If I do not have the latest (2.23?) how do I perform an OS update?
Many thanks for taking the time to answer.

Hello,
In response to your questions:
1) To view logs:
1. Connect to the Mifi
2. Navigate to http://mifi.admin
3. Sign into the MiFi
4. Navigate to Advanced > Diagnostics
5. Click the System Log button
- You may have to enable your logging feature the first time. Steps should be displayed on the MiFi.
2) Your MiFi will automatically transition between 3G and 4G in your area depending on the quality of the signal. This normally happens when the MiFi detects an issue with 4G when 3G is also available. You can configure around this feature and lock the device in either 3G or 4G if you find it annoying. I would also suggest updating the firmware to the latest as each firmware update so far has been released to address this issue.
3) Those are all good reasons to call in for a replacement device or parts. You might want to examine the battery and try using the MiFi without it for a while to compare. Remember that the device will not remain powered on with a USB connection unless you are on the most recent firmware version. Red lights are also a good reason to call in for hardware replacement.
4) Battery life is rated around 6 hours, but I find I can normally get around 4 with normal useage.
5) Fully charging the battery does not take too long. I would estimate around 20-30 minutes. I normally charge and use my MiFi at the same time though. If you can give it enough juice to boot then you can attach the power cable later and continue to use it.
6) We refer to the OS as firmware. Your Firmware version can be found under the Diagnostics screen from the steps above. Look for the value next to "Modem FW Version".
Let us know if you have any other questions.

Droid X not connecting to Mifi 4510l

Ok, where to start. About 11 days ago I upgraded from the Mifi 2200 to the Mifi 4510l. I currently use the mifi as my main internet connection in my house. I run a desktop, ps3, iphone 3g, and droid x off of the Mifi device. Every device besides the Droid X communicate flawlessly with the mifi 4510l. When I had the Mifi 2200 there weren't any connections problems. As soon as I recieved the 4510l I began to have problems with the Droid X.
I have talked with Verizon tech support almost every night trying to resolve this issue. This past monday verizon sent me a replacement Droid X that upon activating and powering up had the same exact issue connecting with the mifi 4510l. After about 15 minutes of messing with the replacement Droid X the phone powered down and I wasn't able to restart the phone so I put it back in the box and returned it. I then re-activated my old Droid X and continue to have the same problems. Verizon tech support opened a "problem ticket" in response to my issue, I am still unsure what that solved.
Last night "Andrew" from tech support suggested that I exchange the mifi 4510l for the samsung 4g device at my local store and see if that communicates better with the Droid X. I went down to the local verizon store with the mifi 4510l and was told that I would have to pay a restocking fee of $35.00 if I wanted to exchange the mifi 4510l. I decided to leave the verizon store because I was getting the feeling that they weren't going to do anything for me until I forked over more money.
So, here I sit with the Mifi 4510l that wont connect to my Droid X. Everytime I talk to verizon tech support they tell me that they need to discuss the problem with their supervisor and that they will call me back. So far, this has happened three times with zero call backs. My only hope is that someone else is having the same problem and has figured it out. I have tried all of the different security setups, different channels, different wireless modes (g,b,n), etc. It is almost as if the Mifi 4510L goes dormant, and the Droid X cannot wake it up out of it's "dormant" state, whereas the iphone, or desktop don't have that problem. If anyone can help me, I would GREATLY appreciate it. I am kinda stuck.
Thanks in advance,
Tony

Hey, I came across this posting because I also have a Verizon mifi4510L wireless device for my apartment and its having issues connecting to my ps3.
i wish i could help you with your issue cause its sounds really irritating and silly that they arn't getting it to work properly. or listening either. but i'm not as technologically savvy which makes me need to ask about the ps3 thing-
you said you got it to detect on your ps3? or did you enter it manually?
cause, this device isn't being seen when the ps3 scans for wireless connections. i entered it maually and its telling me the characters i entered arn't valid and telling me instructions for hexidecimal and ascii imput characters.
i am a bit lost, and i wondered if you could help me. if not, anyone else? ha
thanks for any feed back. and good luck getting that droid taken care of. and **bleep** you shouldn't have to pay a restocking fee for something that doesn't work!

Warning: Snail Mail and the Mifi 4510L

I recently chose to come back to Verizon because of the Mifi 4510L 4G LTE. It's my first Verizon product in over five years. It really is a top notch product and the speeds are indeed fantastic. However, I cannot say the same thing about Verizon customer service. When I went to register my new Verizon Wireless product and create an online account, the Verizon wireless site said it would have to send me a temporary password via a text message. The only problem is that the Mifi 4510L 4G LTE does not receive texts and does not support VZaccess. So they said they had to mail me a password via snail mail. THE DEVICE CANNOT RECIEVE TEXTS. THEY PLANNED FOR THEIR CUSTOMERS WHO BUY ONE OF THEIR MOST ADVANCED PIECES OF TECHNOLOGY TO GET A PASSWORD VIA THE U.S. MAIL. Come on Verizon, don't you think you could plan this a little better? Everyone complains about AT&T, but the sheer lack of planning by Verizon in this case is truly shocking. I bought their best piece of technology and I have to get my online password via snail mail. There is one word for that in this day and age: Ridiculous
And the problem just continued. Not only did I have to get my password in the mail, they actually end up never sending it to me. Three weeks later, no password, but I got multiple emails telling me I could track my usage online and look at my first bill. So I try again to log on to the Verizon website thinking the issue was resolved but no, the online account still had not been activated. So I call Verizon customer service to try and resolve this. They inform me that I had to ask for the password to be mailed when I tried to register the account the first time. The only problem is that their web site told me they would mail it and it never asked me whether my device could receive texts. So here I am, more than a month after I activated the Mifi, and I still cannot access my online account to see my usage or pay my bill.
Nice work Verizon. When this contract expires, I will not be returning.

John_Getzke wrote:
ClarDold,
Take a look at this thread when you have a chance:
http://community.vzw.com/t5/Broadband-Netbook-Devices/4G-LTE-Mobile-Hotspot-MiFi-4510L-Can-t-Charge-and-Use/td-p/522120/page/3
I cant speak for the 2200, but for the MiFi 4510 you can purchase a $8.00 dongle from Boxwave.com to work around the charge and use limitation. It's possible that such an adapter would work for your device too.
I had pondered purchasing a charge only cable, or making one for my car adapter, which would never need the data anyway.
Several handy notes in that posting, including "Plug the MIFI into my car's Belkin 12VDC car charger with the USB charge only cable and the MIFI swtches off."
I have a car adapter that I bought at the Verizon Store: QMadix QM-3000-MICROV2 that is supposed to provide 1Amp output.
This intermittently charges the MiFi, but it never disables the Wifi. I haven't decided about the intermittent charging. I think it might be car on verses off (outlet stays alive). It has two ports, but it won't charge a Droid and a Blackberry simultaneously.
The advice on http://community.spiceworks.com/how_to/show/2146 doesn't show the green/white shorted, but your noted page says to short them.
My laptop has one port that remains on while the laptop is off, for charging, and the BIOS asks you to identify which device you will be charging when you enable that facility. I wonder if that port (with yellow inside instead of white, might also be higher power.
clarence

4G LTE Mobile Hotspot MiFi 4510L - Can't Charge and Use?

Unless I'm missing something, there appears to be a tremendous design flaw with the brand new 4510L - it's not possible to charge the device via USB and use its 4G data connection! It looks like the WiFi radio shuts down as soon as I plug the device into a powered USB port.
This seems insane. If my laptop is plugged into a power source, why can't I be charging the MiFi at the same time and still use the data connection?

I have a 4510L but do not need to charge by the usb cable I use the wall charger but I was looking at other stuff for the 4510L and found this, its the retractable. Might want to call them first and make sure. I have ordered other stuff from them and they are good to work with you. Number to call is on home page
usb cable
http://3gstore.com/category/273_529_mifi_portable_hotspot_verizon_mifi_4150l.html?sort=20a&page=2
home page
http://3gstore.com/

Mifi 4510L Mifi Hotspot...is it the network? and what about the firmware update?

I have spent several months trying to seek a solution on the repeated and frequent disconnects from the Verizon wireless network using my Mifi 4510 L. No success. I have conversed with Verizon Wireless "experts" on this matter and have basically been ignored, since they do not have a solution. It has cost me a pretty penny in wireless costs due to lost connections in downloads, etc...for which I do not get any credit from Verizon on my wireless bill...go figure.
I have even been accused by Verizon that the problem is my computer and hardware, even though I have ran several hardware, software, and "real-life" connection checks on other wireless networks with no issues at all. I even have been getting better connectivity when I use my Verizon USB UML290...but I hate having to switch moving my SIM card from the USB Modem to the MIfi4510L...one of these days the SIM card will fail. Verizon has checked the signal strength at my home and work locations (which I already knew as good), but never heard back from them.
Anyway, I have verified that my wireless network adapter works just fine on other wireless networks (no dropouts, etc). I have even upgraded to another Windows Operating System - Windows 7...which is more superior than Vista in dealing with wireless communications. I have implemented quite a number of the solutions provided by other great Verizon Wireless Community members, but the connectivity problems continue to occur.
When I did a review of my wireless hardware logs, I noticed that when I was encountering problems, the dynamically assigned address given to me on the Verizon Wireless network changed quite a bit, even when I was using the same web site. When my wireless connection worked fine, the dynamically assigned address was consistent. This seemed to change when I encounter peak network load times.
I would appreciate a straight answer from Verizon Wireless on what is going on with the network. I live in a solid 3G coverage area...but just far away from 4G to benefit for the increased throughput. The closest 4G location footprint is about 40 miles away from me.
Finally, what about the Mifi 4510 L firmware update? I have yet to see any notification about this firmware update, either through normal e-mail channels or even through my Mifi configuration site
http://192.168.1.1/mifi.cgi
What gives?
I realize that I am sounding a little perturbed about this matter, but it has been almost 4 months now...and Verizon is not living up to their part of the bargain on providing good tech support on the Mifi 4510L. When they do not have an answer...they ignore the customer. Not good business!!!
Kevin Smith
Metropolis, IL

kescom11 wrote:
Finally, what about the Mifi 4510 L firmware update? I have yet to see any notification about this firmware update, either through normal e-mail channels or even through my Mifi configuration site
The firmware update was released a few weeks ago and there were multiple threads in this forum for it:
Software Update: Verizon Wireless 4G LTE Mobile Hotspot MiFi™ 4510L
The firmware update primarily addresses a problem with the MiFi switching from 3G to 4G and back. I would not expect it to resolve a connection issue for anyone in a 3G only area. Work through the firmware update instructions included in the link above and see if it helps.
There were no email notifications but the MiFi should have been redirecting you to the MiFi homepage every time you tried to browse the internet. The firmware update is mandatory so if you have not already completed the update then there might be something wrong with your device.

Tracking Data on Novatel MiFi 4510L??

The company I work for had several of the Novatel 2200 MiFis and recently upgraded all of us to the new Novatel 4510L 4G MiFi devices. One problem that I've noticed is that I cannot find a way to check the data usage directly through my MiFi.
On the old 2200s, you could fire up VZAccess Manager and it would tell you (after you connected) how much data you had used so far on your billing cycle and when your billing cycle ended. VZAccess Manager doesn't work with this model, so that method is out.
I've looked through the user manual and the web interface of the 4510L trying to find anything but came up with nothing. IIRC, the old 2200 actually had a counter in the web interface that had a running count of data usage which you could manually reset (was persistent across connections/boots), but the 4510L doesn't even have this
I can call/e-mail the employee in charge of these devices for the company and they can logon to the website and tell me the data used, but I don't understand why there isn't a simpler way to do it without bugging someone else. Since all of these devices are on a company account, I don't believe we can all register our own MyVerizon accounts (if I am wrong on this, please let me know how to do it).
So - I'll end with a request for Novatel/Verizon - in a future firmware upgrade, please provide the ability to retrieve current usage. At the very least, bring back the persistant usage counter that I could just reset on the first day of each billing cycle. I know this probably isn't very important to you in the grand scheme of things, but I would sure appreciate it
-Nick

There should be a simple applet that continuously checks your account and tells you how much bandwidth usage your computer/device, and all other computers/devices have used so far during your billing period, individually and total for the device/account.
I consider this situation to be a SERIOUS lacking/missing feature that should have been created BEFORE 4G service and the MiFi 4510L were offered. The FCC should REQUIRE all wireless providers to provide a VERY simple, automatic method of continuously diplaying bandwidth usage for each account, and for each device using the account. This is NOT rocket science by any means.
Steve

MiFi 4510l and VZAccess Manager

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