MiFi 4510L Uplink is slow

I use "Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4510L".
Before, I heard "Download/Uplink is 2-5Mbps, All the time, 24/7" from Verizon chat system.
Therefore, I started use of "Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4510L".
However, the Uplink speed is 0.5Mbps when I measure the speed.
Would someone teach me the solution of this problem?
I want to use Skype(video) to my mother smoothly.

A typical good 3G connection is 1-2 mbps for download and 1mbps for upload. For most people those speeds will allow them to do whatever they need on the internet.
A typical 4G LTE connection is much better with 10+ mbps for download and 5 mbps on upload. Your MiFi 4510L is 4G LTE compatible but you must be within range of this network to take advantage of those speeds.
Check the light on the side of your MiFi. If it is green then you are 4G, if it is purple/pink then you are 3G. The best way to get your MiFi to perform at the normal level is to run through the various levels of resets.
Level 1 Reset:
Power down the MiFi
Let the MiFi sit for 30 seconds
Power on the MiFi
Test the connection
Level 2 Reset:
Power down the MiFi
Remove the back cover
Remove the battery
Remove the SIM card
Allow the MiFi to sit for 30 seconds
Reassemble the MiFi
Test the Connection
Level 3 Reset
Power on the MiFi
Remove the back cover
Press and hold the Reset button next to the battery for 10 seconds
Watch the MiFi E-Ink display to see if all the icons are displayed
Release the Reset button
Reassemble the MiFi
Test your connection

Similar Messages

Very slow connection with Mifi 4510L??

I'm hoping someone here can give some guidance. I am having very slow connection with the 4510L we just got. Via test on speedtest.net I'm seeing download speed of .17 MBPS at times it was so slow the test was not completing. I normally have 1 or 2 bars on the mifi unit and have seen up to 3 at times. I drove into town and see the same range (1 to 3 bars). I have yet to see the 4G light come on except for prior to activation (would light solid green at times) since activating I have only seen the violet light for 3G.
Verizon advertises full service both around our city (Richmond, VA) and at my more remote location in Hanover. I have been through the recommended resets and nothing seems to improve the connection speed. Could the unit itself be defective? Also, I've noticed when I go to a location website it thinks I am in Pennsylvania when I am in Virginia. Could the Mifi be trying to connect to a signal in that location for some reason (was refurbished device)
Thanks for any help you can offer,
Brian

I was having problems but upgrading to 2.28 seems to have helped me in addition to a few other changes I made based on this review of the 4510L
http://www.anandtech.com/show/4500/novatel-wireless-mifi-4510l-review-the-best-4g-lte-wifi-hotspot/4
1) "selecting WPA2 Personal/PSK (AES)"
2) "manually selecting a channel (instead of Auto) fixes almost all the instability problems"
(I'm not sure if it actually worked as the diagnostics always shows channel 0 no matter what I picked. I did try a couple before one - or the myriad of other things I tried - seemed to make a difference - at least for now - fingers crossed)
3) "allowing for one to select between each network mode manually, so you can force 4G LTE, EVDO, 1xRTT, or all of the above. This is incredibly useful if you’re right at the cutoff for 4G LTE SINR" (that's WWAN Preferred Mode LTE only for me)
4) I also changed my 802.11 Mode to just one mode that works on both computers at my house
5) I am also careful to turn it off when I am done with it and take it off the charger for the night as well.
It is my only internet service due to my semiremote location (no cable etc) and when I first got it as a replacement for my dependable 2200 I was about to pull all my hair out. I was "forced" into it because due to antenna issues on a local tower that supplies my 3G signal my 2200 wasn't even able to load my gmail account. Verizon very helpful on that - call us if its still an issue in a "few weeks"! However, when I inquired about the antenna's effect on a 4G signal, an intelligent tech was able to tell me that it was not the tower I would be getting a 4G signal off of - odd but I didn't question that possibility.
It runs very very warm but I suspect having it on the charger and using it almost all day is part of that. At first I was wondering if heat was part of the problem - going so far as to have it sitting on an ice pack to test that theory. Of course then I had to wonder if maybe I was freezing it -lol. I am careful to turn it off when I am done with it and take it off the charger for the night as well.
I've been on it most of the day and it seems to be behaving well - so fingers crossed

Mifi 4510L and 4620LE throughput slows throughout day eventually locks up in 24-48 hours. New Update?

Hello all. I have had a Mifi 4510L for about 6 months and its behaved pretty well. A lot of drop outs but it would reconnect and keep going. I bought a 4620LE last month and tried it for a couple of weeks. I noticed when I first powered it on it said it was installing an update. After the first day where it seemed to work fine, I rebooted it to leave on while I returned to my home.
The mifi unit is on a farm about 100 miles outside of town and is my only link to my farm and observatory (via gotomypc). I can monitor the observatory, close the roof if weather turns bad and take images of objects in the sky. Well its obviously a very high priority that the connection be maintained unless I want a 200 mile round trip drive in the middle of the night.
So the mifi 4620 was great on paper but but as the day went along it would get slower and slower. If I restarted it it was normally good for another 24 hours. However one nite it decided to stop working at 1:30 AM which caused a 3 hour drive to find it had just plain locked up. So I took it back and returned to using the 4510L with out difficulty again even though it was a bit choppier but comparatively very reliable.
Then last week the same affliction began with the 4510L. Getting slower and slower throughout the day unless restarted. And today having forgotten to recycle it yesterday I'm getting ready for a 3 hour drive to go power cycle it.
So I have a couple questions.
1) Have there been any new updates that may have occurred lately and is there anyway to roll back the updates if this is true?
2) I have a powerstrip ordered that can ping the mifi unit continously to see if its down and then powercycle the powerstrip its attached to. It can also do that every day at a certain time. I would have to take the battery out so when the power is cycled for 10 seconds it would shut off then back on.
The main question on this is, is there a way to have the mifi unit power back on in an active mode instead needing the button depressed to bring it back to life?
For information I'm about 5-7 miles from a tower and am using an external antenna with a 3 watt amplifier. It ha always preformed well, well until just before Xmas.
Thank you all for any help to a tricky situation!!

Hmm interesting on the power strip idea. I've written some software that can remotely manage my mifi (performing web requests to restart it). If I remove the battery from mine (only powered via usb or outlet) it just goes into an endless loop of powering on and then off again. How'd you get yours to stay powered on?
My software doesn't work when the mifi has crashed though

Jetpack MIFI 4510L

In November of 2011, I received a advertisement from Verizon stating that I could upgrade my present Verizon
Wireless Fivespot which is 3G for a Verizon Jetpack 4G LTE Mobile Hotspot MIFI 4510L free. I made the switch and
used it in my home in Nebraska for about a month and a half before going on the road in my motor home heading to
California for the winter. From the start, I have had problems with the MIFI disconnecting from the internet.
Constantly. Access will go from "Local and Internet" to "Local only" or "Connected with limited connectivity".After
fiddling with connect/disconnect which sometimes takes anywhere from a few seconds to a couple minutes, I may
regain a connection. It is very frustrating when trying to pay bills on line or fill out forms, etc. When I arrived
in CA, I went to a Verizon store and eventually got them to order me a replacement. Same problem. I am now on my
third replacement (fourth MIFI) and another replacement is on the way as I write this. I'm a 13 year veteran of
Alltel/Verizon and have not used any other wireless service. I asked the rep at Verizon if I could get the latest
Jetpack 4620L since the 4510L wasn't working. I thought I had an agreement to get one as a replacement with just an
extension of the two year agreement, but then I was told I would have to pay a reduced price for it. I didn't go
for it, so now a 4510L replacement is on the way. Another problem with this device is the constant switching
between 4G and 3G. I've been parked in the Monterey Elks Lodge parking lot since Dec 26th and the light blinks
green when 4G and purple when 3G. It goes back and forth continuously. At one time or the other, all devices that I
have had have had the firmware upgraded at the store and at least two sim cards replaced. Two trouble tickets were
issued, the first lost and I've not been contacted about the second one although it's been a couple weeks since the
second ticket was issued. There seems to be some serious design or manufacturing problems or both with the 4510L.
It looks as if I'm going to be stuck with this device unless I want to just dump it and take my penalty. Is there anything else that I can do?

I
After I sent the message below, I received my replacement MIFI and on the plastic sleeve that it was in there was a decal which
among other info on it stated that the firmware was 2.28 so we'll now see if
that solves my problem. I went to the 192 site and verified that the FW is indeed
2.28. Will let you know how this new (reconditioned) device works.
Charles
I tried switching to 3G only and it work for quite awhile, but then started dropping the connection. It was obviously a lot slower with 3G. Went back to 4G and into the 192 site and checked for new updates. It says that there are no new updates available. I had the Verizon store update the Jetpack when I received it as my third replacement. The 192 site shows an AP FW version 2.10-3.0.0.5 and a modem FW version 2.23.01. I think the later is the one you're talking about. If it is, then I guess that I'll have to take it back and specifically ask them to upgrade to 2.28. Still waiting on the next device. Thanks for your help.
Charles

MiFi 4510L and Macbook Pro Retina

Hello,
Anyone get a new Retina MBP working with the 4510 MiFI unit?
This same MiFi works flawlessly with my other Macbook Pro (2009) but with the new Retina MBP I get a connection but no browing/internet access.
The password has been confirmed via review in the Keychain and any other WiFi networks I connect to work without issue.
Searched online and can not find others with a similar issue.
Any ideas on how it can connect to other networks but this one MiFi fails while the same MiFi network can be accessed via a different model MacBook Pro laptop???
Regards,
Steve

Steve,
What you are describing here is either a password problem or a incompatibility issue between your device and the default settings of the MiFi 4510L.
The first thing I would do is re-enter the WiFi password on your MacBook. Since I'm not a Mac guy I wont be able to tell you the steps necessary to accomplish that goal, but I'd bet you can figure it out.
If you can confirm that the WiFi password is getting entered correctly then the next step would be tweaking the MiFi. I'd suggest changing either the WiFi password to WPA or change the 802.11 wireless mode to B+G.
Remove/Change the WiFi password
Navigate to http://mifi.admin
Enter "admin" in the textbox in the upper right hand corner
Click the WiFi tab
Change the security of the device:
Change Selected Profile to Open Access
Change the Security from WPA2 to WPA or WEP
Update your WiFi password if necessary
Click Apply
Test your connection
Change the 802.11/Wireless Mode
Sign into your MiFi
Click the Wi-Fi tab
Change the 802.11 mode from B+G+N to B+G
Click Apply
Test your connection

Connecting MiFi 4510L mobile hotspot to a PC

I recently upgraded my mobile hotspot to the 4510L 4G LTE. My previous MiFi device allowed me to connect my PC to the internet by USB cable. My new device came with a USB cable however it says its only used for updates/upgrades. I tried to use it anyways to connect my PC to the internet and it did not work. Of course the new device works well wirelessly with my laptop. Can I use my new device to connect my PC to the internet?

You cannot tether / connect to the MiFi 4510L via USB cable.
The MiFi is wireless connection only device. USB and Ethernet cable connections will not work with the MiFi. If you need to use a cable then you must add a different device such as the one suggested by evdotech.
ex. MiFi ))))wireless)))) MBR95 ---cable--- Computer.
The USB cable is only used for charging and firmware updates. The 2.23 firmware update will enable you to take future updates over the air further reducing the use of the USB cable.

Tracking Data on Novatel MiFi 4510L??

The company I work for had several of the Novatel 2200 MiFis and recently upgraded all of us to the new Novatel 4510L 4G MiFi devices. One problem that I've noticed is that I cannot find a way to check the data usage directly through my MiFi.
On the old 2200s, you could fire up VZAccess Manager and it would tell you (after you connected) how much data you had used so far on your billing cycle and when your billing cycle ended. VZAccess Manager doesn't work with this model, so that method is out.
I've looked through the user manual and the web interface of the 4510L trying to find anything but came up with nothing. IIRC, the old 2200 actually had a counter in the web interface that had a running count of data usage which you could manually reset (was persistent across connections/boots), but the 4510L doesn't even have this
I can call/e-mail the employee in charge of these devices for the company and they can logon to the website and tell me the data used, but I don't understand why there isn't a simpler way to do it without bugging someone else. Since all of these devices are on a company account, I don't believe we can all register our own MyVerizon accounts (if I am wrong on this, please let me know how to do it).
So - I'll end with a request for Novatel/Verizon - in a future firmware upgrade, please provide the ability to retrieve current usage. At the very least, bring back the persistant usage counter that I could just reset on the first day of each billing cycle. I know this probably isn't very important to you in the grand scheme of things, but I would sure appreciate it
-Nick

There should be a simple applet that continuously checks your account and tells you how much bandwidth usage your computer/device, and all other computers/devices have used so far during your billing period, individually and total for the device/account.
I consider this situation to be a SERIOUS lacking/missing feature that should have been created BEFORE 4G service and the MiFi 4510L were offered. The FCC should REQUIRE all wireless providers to provide a VERY simple, automatic method of continuously diplaying bandwidth usage for each account, and for each device using the account. This is NOT rocket science by any means.
Steve

Connect MiFi 4510L to Ethernet Router/Network

What is the simplest way to connect the MiFi 4510L to my home ethernet router/network?
I have a PC (Windows XP) and printer (HP 7310c) that are both connected by ethernet to my current wireless router (NetGear WGR614). I also have a laptop that has WiFi built into it. So, connecting the laptop to the MiFi 4510L is not a problem. But, I would like to connect my other ethernet-based devices to the MiFi 4510L.
I know that I can plug a USB WiFi adapter into my computer (running Windows XP) and then I could attach the network printer to the computer and share it. So, that would be one option. But, I would like other options because I would like to receive WiFi signals from the MiFi 4510L in my basement. I can get WiFi in the basement with my current NetGear wireless router, but not with the MiFi 4510L.
I was wondering if a wireless repeater with LAN ports would do the trick of allowing me to use ethernet for my PC and printer, and get the extended WiFi range that I currently have with my NetGear wireless router.

@willzz999,
I really appreciate the answer. I did find a Wireless Extender (NetGear Universal WiFi Range Extender WN2000RPT) at my local Best Buy and thought I would try it.
Just as you indicated in your reply, my existing router and the MiFi 4510L router are both configured to assign IP addresses, which results in conflicts. I know that it would be possible to configure both devices so that DHCP conflicts wouldn't occur, but it would take me a lot of time to learn how to do this.
Here is what I finally did:
1. Configure the WN2000RPT as a wireless bridge. The device has four ethernet ports, just like my current router.
2. Disconnect the wired devices from the router and connect them to the WN2000RPT.
3. Turn off the router.
4. When I initially installed the printer, I assigned it a static IP address that was beyond the range of the DHCP for the wireless router IP address assignments. I had to make sure that the static IP address was being referenced by the machines that were trying to print.
The MiFi 4510L supports 5 wireless connections. It also assigns 9 IP addresses. So, this means that it can support the four ethernet connections on the WN2000RPT, in addition to the 5 wireless connections it already supports. One wireless connection (and IP address) will be used by the WN2000RPT. However, the WN2000RPT also sends out a WiFi broadcast, so the wireless devices can connect to it, also. This means that the MiFi 4510L - WN2000RPT combination will support 8 devices on my home internet, without configuring subnets.
BTW, I intend to replace my current wireless broadband service with the Verizon 4G service using the MiFi 4510L. The limits, speed, and price for my current wireless broadband service are nearly identical to those for the Verizon 4G service. This means that I can have essentially the same home Internet service with the addition of being able to take the MiFi 4510L on the road. I am not depending upon the home internet service for business usage, so it's ok if there a few glitches while Verizon is rolling the 4G out.

MIFI 4510l speed issue

Mfif 4510L 4G LTE speed has deterioated to .25 to .40mbps from 1.5 to high of 6.2mbps. anyone else experiencing this issue. I've done battery pull, sim removal with no positive results. filed a trouble ticket with support but no response to date. I have excellent signal and -68db to -73db most days. Any suggestions will be appreciated.

John,
Thanks for info never notified of optimization and 3G phones working fine except for certain spots when traveling that must be low signal areas. As for Mifi 4510L works fine in the wee hours of the morning but once more people would be accessing service speed drops below unacceptable. VZW engineers supposedly working on problem, no updates! I really think it's a traffic, capacity, spectrum or whatever correct terminology is for the problem. Local phone company offering 10Mbps for less than VZW for a year, leaning to that service. Lose portability but gain ability to adequately download software, utilize YouTube and gaming opportunities. Reports from many neighbors support reliability of phone company speeds. Maybe someday VZW will deliver reliable 4G LTE in my area. We were thinking of upgrading phones but with this problem think we'll stick with 3G phones for now.
Appreciate the update, hope all going well for you.
Joe.

MiFi 4510L Doesn't allow connections while charging

I had been successful in keeping my 4510L plugged into the charger and using it as a hot spot.
It had been a month since I used it and now, when ever I plug it in to charge and turn it on, i cannot connect to it.
All indicators show it is powered up and ready, but cannot connect.
When I shut it down and power it up without the charger, works like a champ.
Is this a firmware issue?
Anyone else seen this behavior?
Thanks

Mike,
There is a large thread which drills down into the details of this issue if you are interested in learning more:
http://community.vzw.com/t5/Broadband-Netbook-Devices/4G-LTE-Mobile-Hotspot-MiFi-4510L-Can-t-Charge-and-Use/m-p/522120#M6163
To summarize:
1. If your MiFi detects a data connection from the cable while it is charging then it will disable the broadcast.
- Charging through a USB cable is how most people encounter this situation. The wall charger will not give you this problem.
2. Press and hold the power button long enough for the device to start
- A Solid yellow LED means the device is in its charge only mode
3. Turn on the MiFi and then connect the charge cable to have the most consistent results
4. If you must charge with a USB cable then the work arounds are as follows:
a. Splice your USB cable to remove the data connection
b. Purchase a dongle/adapter for 10.00 from boxwave.com
If you are seeing the same behavior with the wall charger then your MiFi is most likely defective.

MiFi 4510L billing

A posting on CNET stated that my Mobile Hotspot (Mifi 4510L) data charges will include documents sent to my wireless printer (HP Officejet) even though they do not involve the cell phone network. Is this correct?:

Hello,
Try to reseat your SIM card with a level 2 reset. This reset is normally effective at forcing your MiFi to re-negotiate with the local towers which should help you.
Level 2 Reset:
1. Power down the MiFi
2. Remove the back cover
3. Remove the battery
4. Remove the SIM card
5. Allow the MiFi to sit for 30 seconds
6. Reassemble the MiFi
7. Test the Connection

How do I get my MIFI 4510L to work when roaming in Canada?

I was unable to use my MIFI 4510L on my last trip to Canada. What do I need to do to enable operation while roaming in Alberta?

Hello TJ35, Let's get you connected while on the go no matter where you are! We will have to review the account settings to determine the possibility of international roaming. Please feel free to follow me back and send a Direct Message with your account information so that we can review all of your options while traveling. I look forward to hearing from you!
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

Mifi 4510L - Use Verizon Wifi Hotspots

I used to have the Mifi 2200 - and was able to cable up to the mifi - and use the Vz Access Manager to authenticate to the verizon wifi hotspots at airports, etc.
In getting the 4510, I see the Access Manager is no longer used/needed/supported, so how do I authenticate now to use the wifi hotspots...
Support, and my local store had no clue.

The Verizon WiFi web site is specific on who is eligible.... and it was part of my purchasing decision on the MiFi 4510L and my 2 year contract.:
From http://support.vzw.com/clc/faqs/VZAccess/verizon_wifi.html#item7
Who is eligible for Verizon Wi-Fi service?
If you are currently signed up for a Mobile Broadband or GlobalAccess monthly service plan on a month-to-month, one- or two-year contract term, you are eligible for complimentary Verizon Wi-Fi.
Note: Prepaid Mobile Broadband, Mobile Broadband Connect, and smartphone users are not eligible for Verizon Wi-Fi.
So, how do MiFi 4510L customers get this to work?

I have a MiFi 4510L and it is erratically going dormant while still having a green light.

Have to reboot to run again. Will the card out of this unit work on any other WiFi units or do I have to buy another 4510L?

Dormancy is a feature that is built into all Jetpack devices. It is not a defect that needs to be corrected, rather it is an indication that something may be wrong with your actual connection with the towers. All devices will go dormant after a device stops sending or receiving data for a determined amount of time. Devices will go in and out of dormancy as frequently as is needed so long as the Jetpack is performing like normal.
The green light is a status tool similar to the dormancy status message. When the LED light is steady green on certain models that means there is no data being transferred. Once data starts transferring again the LED should blink Green accordingly. This should be the case for early MiFi 4510L models. The later models I believe constantly blink Green and the LED is not as helpful for troubleshooting.
The SIM on a MiFi 4510L is a normal full sized SIM and can be swapped with other Jetpacks of the same kind. You need to be careful not to consider swapping with a Jetpack that uses a Micro SIM card such as the 4620L.
Again, dormancy is normal and expected with all Jetpack models. You should be taking proper precautions and making a habit out of powering down your MiFi when it is not in use. This will help keep your signal with the local towers fresh and active when you actually need to use it.

MiFi 4510L Problems - unable to browse web but can ping !

Have had stationary 4510L for months since my local store rep convinced me to upgrade my perfectly good 2200. Wish I had never done so. First the 4G/3G connect issues kept me from working until the recent firmware patch was finally released. But mixed in with that issue is another one that has gotten progressively worse. Three replacement devices and two new SIM cards later and I still have the issue. After three (alleged) trips to the tower reporting no issue, I decided to take the MiFi on the road to see if I have same issues on another tower. I do. Anybody else seen these symptoms or have any suggestions?
1) Browsing fine, usually in forced 3G (EVDO) mode due to earlier issue resolved by firmware upgrade.
2) Suddenly web sites stop responding with timeouts, or server unavailable, or web site taking too long to respond messages (depending upon browser in use).
3) WiFi connection is good and I can browse locally to access modem.
4) Modem states to be connected and not dormant, with decent EVDO signal strength.
5) Connection log shows some TCP and UDP traffic.
But cannot browse anywhere. The only fix is to disconnect and reconnect. Then it all works fine. The WiFi connection is never lost. Don't need to reset the modem, just drop the call and then reconnect.
Logged 12 to 15 calls on this and have not gotten satisfactory response yet. Spent hours and hours collecting data on dates, times, screenshots, etc. Two very interesting things that I think would be indicative of issue:
1) Even though I can't browse web sites, I can ping them !!
It's as though internet layer protocols are working but transport layer are not. When I can't browse, I also lose my VPN connection (if a session was established). Cannot reconnect VPN, says the server does not respond, but I can ping it!
And in the Connection Log, I can see the ICMP traffic from the ping, along with TCP and UDP. Yet cannot browse to any website.
2) Once this problem occurs, the clock starts to drift from real time. The time stamps in the Connection Log and in the System Log are a few minutes off, then ten to fifteen minutes off, then withyin a few days they are an hour off. They occasionally show 1980!! A hard reset re-synchs the timestamps to the system clock.
*ANYBODY* have these symptoms or any suggestions? And if you have issue where browsing stops, but WiFi is still wokring, try pinging the website and see if you get a response. I'd like to hear form you.

I have the *exact* same problem. Been happening for months and nobody at Verizon has a clue. I am going insane!!! My problem is especially worse when I have more than one WiFi client connected. "Stop browsing" means unable to browse the internet. I can still browse on the local MiFi private network fine. Just can't browse thru the Verizon network!
One laptop will stop browsing (but can still ping!!) while the others are working just fine. Dropping the wireless and reconnecting doesn't fix it. Rebooting the laptop doesn't fix it.
One client can browse but the other can't (but both can ping) and there is nooooo way to fix it but disconnect the call and then reconnect. FRUS.STRAT.TING !!!!!
Happening now five or six times per day. We may have two to four laptops connected at any given time. Mostly we just do w/o internet on the clients when they stop browsing. The other laptops will continue to browse for quite some time. Eventually, when the working systems have an opportunity, we have to drop the MiFi call and reconnect to restore internet to everybody.
THIS IS KILLING ME.
I cancelled my voice service this week and transferred to ATT. T-mobile has a $40/month 5GB plan that does not charge for overages. I'm considering switching to that. Verizon, how many customers will you lose before you get your act together?
MiFi 4510L - replaced twice, latest one is three weeks old
Modem Firmware - 2.16.07 (the latest),
Using EvDO with better than -80 signal strength

MiFi 4510L Uplink is slow

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