Mighty Mouse scroll won't go down

Out of no where I can't scroll down on my mighty mouse, only up. Any ideas how to fix this, any ideas on how this could have happened?

Tyler,
The Mighty Mouse is tempermental and I have no clue why ours acts the same way but it goes back to normal on a restart. You have posted a question about one of Apple's newest products in the old folks home of the Apple Discussions.
Posting here for hardware:
http://discussions.apple.com/category.jspa?categoryID=108
and here for software:
http://discussions.apple.com/category.jspa?categoryID=160
will give you greater exposure for more precise answers. I am certain that it is software related becuse our mini, your G5 and Psyko's G5 all exhibit the same behavior.
Good luck and thanks for visiting us old guys! : )
Jim

Similar Messages

Mighty Mouse scrolls up, but not down

All of a sudden my Mighty Mouse stopped scrolling down. Is this something that a cleaning might help, or something more serious?

MGW wrote:
You probably just need to clean it:
Use a clean lint-free cloth lightly moistened with water. Wipe the ball and the surrounding area, making sure to rotate the ball itself to ensure complete coverage. If the scrolling feels rough or if the scroll ball isn't scrolling up, down, or side-to-side, hold the mouse upside-down and roll the ball vigorously while cleaning it to help dislodge any particles that may have collected on the internal hardware. Finally, give it a good rap on the desk to get the last bits of gunk out.
Let us know if this cures the problem.
Miriam-
You almost always recommend this procedure for cleaning the scroll ball, and this is precisely what Apple suggests.
I've had my iMac for 2 months, and for the past 2 weeks the scroll ball has been increasingly erratic: It doesn't always work when I scroll horizontally, or vertically downward; and it's just about useless when it comes to scrolling vertically upwards. I've repeatedly tried the above procedure to clean the scroll ball, but it hasn't worked.
As I searched the discussion forums, I did find an alternative procedure that is attributed to you: The "rub-the-ball-on-a-piece-of-white-paper" method. I tried it. It immediately worked!!! I am absolutely amazed...+your solution is BRILLIANT!+
Besides offering my deepest thanks for such a gem, I would like to know (1) How did you ever discover it? and (2) Why is it that you always seem to offer Apple's suggestion and not your procedure?

Mighty mouse scrolls down but not up

why is my mighty mouse scrolling down but not up on my browsers?

Usually it is accumulated crud: skin oils and flakes of skin and dirt, but some have been accepted for repair by Apple. Occasionally a restart fixes the problem. If not there was a recent discussion that yielded several promising suggestions:
http://discussions.apple.com/message.jspa?messageID=2248877#2248877
These included cleaning the ball with a soft cloth, cleaning the ball with a baby wipe, and disassembling the mouse to thoroughly clean the interior.

Mighty mouse scrolled not working

Hi,
My mighty mouse scrolled has broken i can't scroll up and down neither right and left.
Please help me.
Thank you

First, try System Preferences/Keyboard&Mouse/Mouse and make sure your scroll settings are correct.
Second.. How to clean a Mighty Mouse (not with jeans)
Carolyn
Message was edited by: Carolyn Samit

Mighty Mouse Scroll Ball always breaks

Hi, I have a 2 month old iMac, and This has been a problem for about 6 weeks, but I haven't gotten around to posting it. My mighty mouse scroll ball breaks repeatedly and I have been fixing it, but it is a real pain. Don't suggest not using my mighty mouse, because I love and hate it, I love how it has multiple buttons, but hate how the scroll ball breaks all the time, can someone help me?

It just needs cleaning. Use a damp cotton rag and vigorously move it across the mouse ball. Do this for about 30 seconds. BTW, there are instructions in your owners manual about this. This is from page 63 of your Users Guide:
*Cleaning Your Mighty Mouse*
You may need to clean your mouse from time to time to remove dirt and dust that has
accumulated in the scroll ball area. Hold the mouse upside-down and roll the scroll ball
vigorously with the cloth that came with your iMac, or another clean, soft, lint-free
cloth, to help dislodge any particles that may interfere with proper scrolling.

Mighty mouse scrolling problems

I'm having trouble with my mighty mouse scrolling. It was working fine now not. I just replaced the batteries after indicatortold me to do so. I've tried re-loading the software (though the install routine called it an upgrade).

Mine wont scroll down.
Up, left, right no problem.
If I put the mouse near my ear I can hear a soft clicking when I scroll up, left or right, but no sound when I scroll down.
I have tried cleaning and pressing hard, etc.
I just got off a 47 minute troubleshooting session with apple support and they finally agreed to replace it. I can't believe how nontechnical and unknowledgeable the level 1 support at apple is. It was clearly a mechanical trouble and I described it very clearly, yet they insisted on making me log into other accounts, check preferences, replace batteries, etc. On top of that I was put on hold several times while the tech checked with others about what to do and filled out forms, etc. I have to say I really am not happy with apple support based on this and all previous experiences. On top of this I have to give a credit card# as collateral until I send the defective unit back. If that is the policy why don't they save the 47 minutes and just process the replacement just like the cell phone companies do??
Oh well. Good luck to all of you with your mouse problems..

Mighty Mouse Trackball won't track

I have a Mighty Mouse whose trackball all of a sudden won’t track ”UP“… down YES but UP No!
This Mouse worked just fine for about 6 months, then no UP.
How Come???
Model Number: A1152
P/N: KY556018MVU3MC
Is there any way of cleaning them inside without doing any damage? How do you get them open?

Re: Mighty Mouse Trackball won’t track… Now it does!!!!! and just fine.
What I did was to get some ”Electrical Contact Cleaner“ and spray some directly inside the mouse by spraying past the little mouse ball on top. Upside down, right side up, tilting in all directions and turning the ball back and forth vigorously. Well low and behold it started to move the pointer in both directions. Slowly at first then with more and more responsiveness the pointer came back to life. Then it quit for awhile! This I have determined to be caused by excess cleaner making the rollers a little slippery. But in 5 minutes the excess fluid had evaporated and the mouse now works perfectly! End of story except to quote the ”Electrical Contact Cleaner“ label. It reads as follows…,Removes oil & other films from electrical contacts, connectors & switches. Leaves no residue. Safe on most plastics. End of quote.
So there you have it. Thanks to all who responded and I hope this helps the rest of you who are having trouble with your mouse balls.
TTFN
G5 Mac OS X (10.4.10)

Mighty Mouse Scroll Down Issues

Hello, I have a wired Mighty Mouse that I use with my Mac Mini. For awhile my mighty mouse will scroll up, and side to side but it will not scroll down.
I have used a lint free cloth and tried cleaning it vigorously upside down with the felt cloth as well as other objects with no luck. It is not within coverage so I was wondering if anyone has had some other resolutions for this and please no answers like "Buy a new mouse". I have another mouse but I want this one working.
Thank you for your time

Isopropyl alcohol. Preferably 95% but I've done this with the typical 70%, so whatever you have in your medicine cabinet. With Mouse unplugged (powered off, battery removed for wireless mice,) put the mouse on a paper towel and pour a small amount of alcohol over the ball. What you are trying to do is get some alcohol down past the ball and into the internal rollers, which have some gunk on them that you're trying to remove. Isopropyl alcohol will not corrode the electronics and will help loosen and break up the gunk. Roll the ball and pour a little more. Repeat a few times. You will want to let everything dry as much as possible before using. Thus pouring a small amount and not the whole bottle and not "dunking" the mouse in a bowl filled with isopropyl alcohol. Do that only if you get really desperate, but if you do, then let it drip and air dry afterward.
There is not much space for the gunk to be "flushed" out so eventually this may not work. At which point you can look on Youtube and see several tutorials on disassembling the mouse. The mouse is glued together so this is not without risk. You may end up just buying a replacement mouse so just be prepared before attempting disassembly or even the alcohol.
(In case you're concerned, isopropyl alcohol has been used for cleaning around electronics for many, many, many years. Used to clean water/syrup/milk/juice damage since it doesn't corrode the circuit boards. While it generally doesn't conduct electricity, it was generally discouraged to use it on live equipment for various reasons. And due to skin irritation, gloves often were used, but in this case with the mouse and the small amount being used, it's up to you to whether you want to use gloves and eye protection.)

Why isn't my wired Mighty Mouse scrolling down?

Some days like right now my wired Mighty Mouse that came with my late 2007 20" aluminum iMac doesn't want to scroll downwards. The scroll ball scrolls upwards and sideways perfectly but doesn't want to scroll down. Why is it doing this? I tried cleaning the area of the scroll ball but still nothing. Please don't say that I need a new mouse.

I have the same problems with my less than six weeks old 24" iMac & two yr old macbook: i always wipe my hands before using them. I have tried most suggestions on this forum and others to no avail.
I could probably get a replacement thru apple care for my iMac, but since the problem is so prevalent, another mouse is not a viable solution.
At this time, I actually prefer using an old cheap wired mouse that was in storage .
To those considering another brand, I had random waking & waking only with restarting issues with a wireless logitech mouse on my macbook.

Mighty Mouse Scrolls Vertically in one position (down) only

I've been using my wireless mighty mouse for about 1 year and it worked fine. recently, I lost the ability to scroll vertically down.
Has anyone had that problem and/or has any idea on how to fix it.
I would certainly appreciate any help.
Thanks.

Neil,
Thank you very much. Because the dirt was not visible and I thought I had kept my equipment clean, I never expected that dirt would have been my problem. However, it was.
Thanks again, I really appreciate this.

Mighty Mouse scroll ball problem

I have had this Mighty Mouse for about a year and a half and the only problem has been the scroll ball. Every once in a while it won't scroll down. I was told to hold it upside down and rub the ball good with a wool cloth. Basically every time it did the trick. Now it won't scroll down anymore (it scrolls everywhere else though). Is there something broken inside? Is there anyway to take it apart? Not being able to scroll down is quite annoying and I'd love to be able to do it again.
Scrolling down, the ball moves but doesn't make the little clicking like sound like it does in any other direction. Any advice?

Hi. Sometimes using a clear spirit such as denatured alcohol (or vodka...) instead of the water suggested here
http://docs.info.apple.com/article.html?artnum=302417
helps - but I've had one that wouldn't be fixed, and was replaced. Good Luck.

Mighty Mouse Scroll Issue

I have a strange problem with my mighty mouse. On my Mac I have 2 separate logins - both with admin. The scroll up and down works with one of the logins but not the other. I have tried over and over with both logins, turning the scroll on and off but it remains the same. It's obviously not a mouse problem - does anyone know what may be causing this?

I found this : Mouse won't scroll for one User but works for another : answer posted by a knowledgeable user.
While it doesn't match your issue exactly, its similarity indicates a possible solution. Easy enough to try anyway.

Mighty Mouse Scroll wheel disfunction

Hello
The scroll wheel on my mighty mouse does not function correct at the moment. When I scroll down, it works, although it skips a bit up and down. But when I try to scroll up, either nothing happens, or it scrolls down. This has happened before, where I've just turned it over onto a piece of paper and pushed around the scroll button a little, until it worked. But this time, that won't do the trick. It also makes a faint clicking noise.
Any suggestions?
Rune

Hi, try a little rubbing alcohol on a piece of soft cloth (handkerchief) give the ball a good 360°
on the cloth..up/down & roundNround..If the MM is under warranty or you have Applecare Apple will replace it for you..I believe your local store will exchange if you have your computer details & receipt etc....L

Mighty Mouse Scrolling *after* 10.4.6 update

I updated to 10.4.6 in between repairing permissions
(I do like how repairing permissions no longer displays
already repaired permissions). I've noticed that I can
no longer scroll down with my Mighty Mouse. I can
scroll up and sideways though. Has anyone else
noticed this behaviour?
Thanks
Mark
Powerbook G4 17" 1.67GHz 2GB DL Mac OS X (10.4.6)

Awwww sorry to have made u waste your previous time, but this is a DISCUSSION board and I was discussiing, also apple read these, and the more mention of a faulty mouse and that its a possible design flaw might get them to re-evaluate their design. I learnt in this discussion board before about apple's design flaw with their black optical mouse.
Criss
Chriss
This isn't a chatroom. However well informed your
comments on desgin and manufacture are I really don't
want to waste time logging back in to read them.
Rohan

Mighty Mouse scroll ball problems

I wondered if anyone could help me with a scrolling issue with the mighty mouse. Some days scrolling works vertically up and down and other times just one direction. I dont believe it is due to dirt in the mouse - it seems software related and is sporadic in its operation. Any advise you could give would be welcome
Thanks
Nick

DP, that is what worked best for me in the past.
After months of problems with the scrolling ball, and after trying all the suggestions found on the web, this method of using a white sheet of paper was an excellent one: my MM was again clean and working as if it was new!
However, be careful about it: don't push too much when running the MM upside down. Eventually, yes, the gunk will come out, but the ball would go down-inside the case if pressed too hard for too long. It happened to me when using this method for a second time, and I was in the need to disassemble the device in order to correct this, and I think that's exactly what I was trying to avoid in the first place.
Hope it helps.
JJ

Mighty Mouse scroll won't go down

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