Mighty mouse scrolling problems

I'm having trouble with my mighty mouse scrolling. It was working fine now not. I just replaced the batteries after indicatortold me to do so. I've tried re-loading the software (though the install routine called it an upgrade).

Mine wont scroll down.
Up, left, right no problem.
If I put the mouse near my ear I can hear a soft clicking when I scroll up, left or right, but no sound when I scroll down.
I have tried cleaning and pressing hard, etc.
I just got off a 47 minute troubleshooting session with apple support and they finally agreed to replace it. I can't believe how nontechnical and unknowledgeable the level 1 support at apple is. It was clearly a mechanical trouble and I described it very clearly, yet they insisted on making me log into other accounts, check preferences, replace batteries, etc. On top of that I was put on hold several times while the tech checked with others about what to do and filled out forms, etc. I have to say I really am not happy with apple support based on this and all previous experiences. On top of this I have to give a credit card# as collateral until I send the defective unit back. If that is the policy why don't they save the 47 minutes and just process the replacement just like the cell phone companies do??
Oh well. Good luck to all of you with your mouse problems..

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New Mighty Mouse scrolling problem

My just-out-of-the-box Mighty Mouse will not scroll horizontally nor 360. It can't be dirty yet, and the posting referring to artnum=303446 gives instruction for what is way out of my league in the event that someone wants to recommend that approach.

Sorry that I wasn't more clear. What I meant is that the Mouse pane in Keyboard & Mouse is new or at least different for the wireless MM. Those of us with the wired MM have two check boxes Vertical scrolling and Horizontal scrolling, while those of you with the wireless have that new pulldown menu.
Did software come with the new wireless MM or is it just activated and made available when the new wireless MM is detected? There was a post the other day and the guy linked to a screenshot of the wireless Mouse pane. He was wondering how the rest of us could get this new pane. I said maybe it would show up one day in an OS X update. Maybe it already has, but we can't access it without a wireless MM.

Mighty Mouse Scroll Problem

I was messing around in finder moving pictures from one folder to another when my mighty mouse stopped scrolling up. It still scrolls down and side to side fine. Whats wrong? Any ideas at all?

Hi All,
I had a lot of trouble with the scroll function of my mighty mouse and I have tried all the solutions available on the discussion forums and apple support site to clean the mouse but no one has been successful.
So have try a new Technique which seems to work it is quick and efficient
The details with pictures are available at this adress:
Easy Mighty Mouse Cleaning

Mighty Mouse Scroll Ball always breaks

Hi, I have a 2 month old iMac, and This has been a problem for about 6 weeks, but I haven't gotten around to posting it. My mighty mouse scroll ball breaks repeatedly and I have been fixing it, but it is a real pain. Don't suggest not using my mighty mouse, because I love and hate it, I love how it has multiple buttons, but hate how the scroll ball breaks all the time, can someone help me?

It just needs cleaning. Use a damp cotton rag and vigorously move it across the mouse ball. Do this for about 30 seconds. BTW, there are instructions in your owners manual about this. This is from page 63 of your Users Guide:
*Cleaning Your Mighty Mouse*
You may need to clean your mouse from time to time to remove dirt and dust that has
accumulated in the scroll ball area. Hold the mouse upside-down and roll the scroll ball
vigorously with the cloth that came with your iMac, or another clean, soft, lint-free
cloth, to help dislodge any particles that may interfere with proper scrolling.

Mighty mouse scrolls down but not up

why is my mighty mouse scrolling down but not up on my browsers?

Usually it is accumulated crud: skin oils and flakes of skin and dirt, but some have been accepted for repair by Apple. Occasionally a restart fixes the problem. If not there was a recent discussion that yielded several promising suggestions:
http://discussions.apple.com/message.jspa?messageID=2248877#2248877
These included cleaning the ball with a soft cloth, cleaning the ball with a baby wipe, and disassembling the mouse to thoroughly clean the interior.

Mighty mouse scrolled not working

Hi,
My mighty mouse scrolled has broken i can't scroll up and down neither right and left.
Please help me.
Thank you

First, try System Preferences/Keyboard&Mouse/Mouse and make sure your scroll settings are correct.
Second.. How to clean a Mighty Mouse (not with jeans)
Carolyn
Message was edited by: Carolyn Samit

Mighty Mouse scroll ball problems

I wondered if anyone could help me with a scrolling issue with the mighty mouse. Some days scrolling works vertically up and down and other times just one direction. I dont believe it is due to dirt in the mouse - it seems software related and is sporadic in its operation. Any advise you could give would be welcome
Thanks
Nick

DP, that is what worked best for me in the past.
After months of problems with the scrolling ball, and after trying all the suggestions found on the web, this method of using a white sheet of paper was an excellent one: my MM was again clean and working as if it was new!
However, be careful about it: don't push too much when running the MM upside down. Eventually, yes, the gunk will come out, but the ball would go down-inside the case if pressed too hard for too long. It happened to me when using this method for a second time, and I was in the need to disassemble the device in order to correct this, and I think that's exactly what I was trying to avoid in the first place.
Hope it helps.
JJ

Mighty Mouse scroll ball problem

I have had this Mighty Mouse for about a year and a half and the only problem has been the scroll ball. Every once in a while it won't scroll down. I was told to hold it upside down and rub the ball good with a wool cloth. Basically every time it did the trick. Now it won't scroll down anymore (it scrolls everywhere else though). Is there something broken inside? Is there anyway to take it apart? Not being able to scroll down is quite annoying and I'd love to be able to do it again.
Scrolling down, the ball moves but doesn't make the little clicking like sound like it does in any other direction. Any advice?

Hi. Sometimes using a clear spirit such as denatured alcohol (or vodka...) instead of the water suggested here
http://docs.info.apple.com/article.html?artnum=302417
helps - but I've had one that wouldn't be fixed, and was replaced. Good Luck.

Another Mighty Mouse Scroll-Ball Problem

Hi,
I bought my bluetooth mighty mouse around October of last year, and ever since I've had it the scroll ball will get choppy and then stop working.
I use a cloth to scrub the ball so it'll at least move, and that seemed to work okay.
But today, I scrubbed the mouse and it made the ball get pushed down into the mouse.
It'll still scroll, but I can't middle click. Plus, there's room all around the ball for more dirt to get in.
What should I do?

Do I just call AppleCare to fix this (like I would if I had a problem with my iMac)?
I'm not familiar with Apple's warranty stuff when it comes to keyboards, mice, and other non-computer hardware.
Thank you

Strange problem with Mighty Mouse scroll ball

Hi,
yesterday suddenly my Mighty Mouse start to have a strange mood. Using scroll ball to go down in a page I haven't problem, but trying to go up don't happened nothing! The problem seems to be software, because the hardware seems to be good.
What can I do?
Bye

http://docs.info.apple.com/article.html?artnum=302417 How to clean your Mighty Mouse
Take a piece of bright white paper, turn the mouse upside down on it, press down on the ball, and run the mouse quickly in circles over the paper. This will remove all the gunk that's building up on the ball
TIP: To get to the gook inside the scroll nipple use a plastic toothpick.
"Other Options:" Wear latex disposable gloves. A box of same can be purchased from your local Dollar Store or Pharmacy.
Some cell phone leather cases actually fit right over the Mighty Mouse.
Clean/wipe the Mighty Mouse off with a damp cloth/rag prior to going to bed each evening.
Some users have found using the small alcohol pads quite successful. These can be obtained from any drug/pharmacy or Dollar Store.

Mighty Mouse, Scroll Ball Still Malfunctioning?

Hi,
I love my Intel iMac and I LOVE my mighty mouse...but the scroll ball is constantly quitting on me.
I clean it just like the apple video, I blow into it, I clean and clean and clean it and then it works for a day or two and then again, it stops.
I'm the most meticulous clean person when it comes to hardware, I even manage Mac labs at a big university - so I have lots of experience with these mighty mouse. They are ALL having the same problem.
Is this karma? Does anyone else have this problem? I'm not sure what to do (both with mine and the one's at work!).
Any suggestions would be apreciated. Thanks!

I am also pretty clean with my Mac. I found that cleaning as recommended by Apple was sufficient, until about two weeks ago, nothing I did to clean it, short of the misadvice to stick a needle into the ball socket, was successful. I found a website that shows how to disassemble the mouse carefully with an Exacto knife and did so. I was amazed at how dirty the rollerbars, especially the one to scroll down, were, in spite of my faithful cleaning routine. When I reassembled the MM I just used a couple strategic drops of super glue to secure the one ring that is glued in place. It will be much easier to disassemble the next time!
The link;
http://web.mac.com/karelgil/iWeb/MacWebSite/MightyMEng.html

Mighty Mouse scroll ball has issues

I've had my Mighty Mouse for about a month of standard use, but suddenly the scroll ball will no longer scroll down (up and side-to-side are fine). I've carefully cleaned the ball, to no avail. I understand that some others have had issues, but that their issues remain unsolvable (they contacted Apple Support for an exchange).
1) Can any one tell me the number to call Apple (from the USA)? I haven't been able to find it on the site map (all the support numbers are associated with AppleCare).
2) I only noticed the problem after the upgrade to X.4.4. Could that possibly have anything to do with the problem?

Hi Jessica,
It could be a software or a hardware problem, I had the same problem with my MM but made the mistake of disassembling it.
Take the mouse to another Mac and see if it works, then you'll know it's a MM problem.
When you roll the ball do you hear a slight clicking noise? This would mean the ball is making contact with the rollers.
Maybe the ball needs to dry or be cleaned with rubbing alcohol (as it evaporates)
You would call the AppleCare number, and yes they might give you a headache about AppleCare, but tell them you have a hardware related warranty call.
If you find it works on another recent Mac (with MM software installed) it might be a OS problem of some sort.
What's good to do occassionally is to clone your boot drive, this way you can boot off a slightly older version of the OS to sort through bugs like this.
It also makes a good backup method.
http://homepage.mac.com/hogfish/Personal11.html

Mighty mouse scroll ball behavior

Less than a week ago, I bought a Wireless Mighty Mouse. I thought that it was having trouble scrolling right, so I took it back for a replacement. This one seems to have the same problem.
The problem seems to be that the mouse has a hard time scrolling right. To scroll up, down, or left, I only need to put the slightest pressure on the scroll ball. To scroll right, I need to press the ball about halfway down. It's not that it's a problem per se, but the user experience is just off enough to be frustrating. As a small note, the mouse makes different noises when scrolling up, down, and left, versus scrolling right. For scrolling UDL, it makes a small clicking noise. Scrolling right makes a sliding noise. When I push the ball in further and scroll right, I get the clicking noise.
As I said, I've gone through 2 mice in less than a week. I thought the first might have been a fluke. Not that I've run into two with the same "problem", (and from two different stores), I wonder what's going on. It seems like it could either be a manufacturing defect that affected a whole batch, or perhaps this is the expected behavior. I can't imagine that my fingers are so oily that they would have gummed up the ball instantly. And yes, I have tried just about every cleaning method.
So the questions are: how does your scroll ball work? How much pressure do you need? And has anybody had problems only with scrolling right?

bytecrafter - I did some searching and found out a few tips that solved the problem for me.
First, I blew compressed air into the scroll ball. I pushed down on it with my fingernail so that the air could get into the crack.
Then I used a damp, lint-free cloth to rigorously clean the scroll ball, while the mouse was upside down. Apple has a video (and instructions) of this here:
http://docs.info.apple.com/article.html?artnum=302417
Hope that helps.

Resetting bluetooth may fix your mighty mouse scroll button

I have had this problem with the scroll button on my mighty mouse for months and months, and the only advise I have managed to get from here when I complained was to clean it. But I tried that many times and I have had nothing but problems with it, so much so that I recently called Apple and they agreed straight away to send me a new one.
What made me call them today was the clicking action and side buttons on my mighty mouse also failed completely, and I thought the thing was totally broke. Whilst I was on the phone I happened to mention that my wireless keyboard also keeps losing its connection, and the advisor told me to do this following...
This advise was used on my MacBook 13.3inch model from last year.
Turn off Mac, removed the power and battery and hold down the power button for 5 seconds. Then turn it back on, but while you turn it back on hold down the altcmnd+RP buttons together. You will hear it ching two times as it turns on, let go after the second ching.
This apparently resets the bluetooth and it fixed my mouse, it now works perfectly.
Anyway, I called apple back to say that this reset not only fixed my keyboard, but also my mouse. Everything now works perfectly. The problem was bluetooth all along and not that the button needed cleaning.
But they said they would still send me out a new one, and so long as they received a mouse back in the post they wouldn't charge me. I accepted that offer and I'll see how it goes with the one I have. I feel that I may have damaged the scroll button trying to clean it and feel that I probably should get a new one anyway on account of that.

Hello stu:
What you apparently did (based on the feedback you got from from Apple) is reset the SMC (system management controller) and the PRAM. When one has odd problems that do not appear software related, those are sometimes suggested as troubleshooting steps.
http://support.apple.com/kb/HT1411
http://support.apple.com/kb/HT1379
Resetting the SMC should not, however, be used until other avenues have been exhausted (based on Apple guidance)
Barry
Message was edited by: Barry Hemphill

Mighty Mouse scroll wheel in 10.3.9

Hi,
I just got my bluetooth mighty mouse yesterday, It works great even though
I only have 10.3.9. All the buttons work, the only thing that is not working for me is the scroll wheel moving from right to left. Has anyone had this problem? Is there any software that will help with this? The only thing is, i don't what anything to happen to any of the other buttons, because everything else works great!
Thanks
Dave

I believe the booklet that came with the mouse explains what features work with each version of Mac OS X (I can't remember the page - I don't have the booklet to hand at the moment); I would expect the scroll ball to work with 10.3.9...

Mighty mouse scrolling problems

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