Migration Contact Center Express 4.5 to Contact Center Express 8.5

Hi Everyone
I plan to migrate a Contact Center Express 4.5 to Contact Center Express 8.5, I' m not sure if the database will be restored in the new release, so I was searching information about the database, but I coudn't find information about that, I would like to know if the upgrade process will backup all information from the database (included CDR), if so what utility does this task.
Thanks

This is a known bug filed under CSCtq40046. There have been so many TAC cases over this that Cisco released a COP file for it. You'll want to apply it or upgrade to a Fixed In version which appears to be 9.0.
Please remember to rate helpful responses and identify helpful or correct answers.

Similar Messages

  • Question: about to purchase ipad air - how do I migrate contacts,bookmarks,and address books from either an iMac or old macbook?

    Question: about to purchase ipad air - how do I migrate contacts,bookmarks,and address books from either an iMac or old macbook?

    Set up iCloud on both devices
    How to set up iCloud on all your devices
    http://www.apple.com/icloud/setup/

  • Migrate contacts from Skype to Lync 2013

    Hi
    Just need to get help for how to migrate contacts from Skype to Lync 2013 client ? Is there any special third party or Microsoft solutions to provide such service ?
    Thanks
    Regards
    WenFei

    Not possible and no third party that I am aware of.
    JP
    If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks.
    Jean-Philippe Breton | Senior Microsoft Consultant | MCTS, MCITP, MCT, Lync MVP

  • Migration from Outlook Express loses everything after "group"

    Hello,
    I migrated from Outlook Express to Thunderbird on XP, then moved the files to Windows 8.
    I had one "group" in my OE address book. Nothing after that group name (which began with an H) was migrated into the new address book. In other words, I lost everything after H.
    I also have these contacts on Gmail. Is there an easy way to retrieve them from OE (I guess I could delete the group and start over, but that's a long process and I fear losing the mail I've already sent on TB), or is there an easy way to get them from gmail?
    Thanks.
    S

    there are several solutions to your problem, which is best for you I do not pretend to know.
    There is the option of simply copying the WAB file from outlook express to Windows 7 asnd double clicking on it to have it imported to the windows contacts folder. I have instructions here http://thunderbirdtweaks.blogspot.com.au/2013/12/windows-contacts.html that include the windows contact folder into Thunderbird.
    Alternatively you can install one of the gmail contact sync add-ons. I use https://addons.mozilla.org/en-US/thunderbird/addon/google-contacts

  • Problems migrating contacts' phone numbers from droid HTC to droid 4.

    Hello- Advice please. Just bought Droid 4. Set up FB and Gmail accounts with no problems. Contacts migrated from Droid HTC. EXCEPT contact's actual phone numbers. Anyway of getting these numbers back? Thanks!

    that's one of the reasons i use backup assistant, for folks with phone numbers & no email from way back, before the upgrade to the droid x in dec '10.
    if the numbers were in ba, they should be there. i've used ba for years without any problems.
    ba won't do a backup if a contact is in gmail contacts.

  • Help! Can't Migrate Contacts (w/notes) & Calendar from OS10.4.11

    I'm at my wits end.
    I spoke with Applecare support and the Genius Bar but no one is able to help with a solution.
    I've owned Macs for 20 years but I have an old Desktop G5 (PPC) running OS 10.4.11 purchased immediately before the Intel transition ...that machine had a death sentence from the moment I purchased it.
    I recently purchased a Macbook Pro Retina 13" (late 2013) and I need to move my data from the G5 to the new Macbook.
    On my G5:
    -I have all my addresses and contact info in Apples 'Address Book' application version 4.0.6
    -I have all my appointments and records of appointments on Apple's iCal application version 2.0.5.
    As there is no migration support in Mavericks to use with my G5 I've tried exporting vfiles from the Address book an importing the vfile into Contacts. It does import, but unfortunately it strips out ALL of the data in the 'notes' section of each contact entry. I have hundreds of contacts with lots of data in the note field which has now vanished.  If I have to go manually, entry by entry, and copy this data over to the Macbook it would take forever and would be easier to forgo the  computer but instead use a card catalogue filing system like was used in the 1960s. Applecare says they do not know how to do this import operation. Gahhh!
    I have the same issue with iCal. I have well over a decade's worth of events and notes recorded therein. I was told by Applecare that Mavericks will import the calendars, but only in one mass lump ... that is to say my distinct and individual calendars for business, medical, legal, etc. etc. will not be retained. Gahhh!
    This is becoming a huge problem and instead of making my life easier it feels like using Macintosh is complicating things. My life is now in limbo fractured between two computers with different OS. My Macbook is useless to me as I cannot access the data I need to access with it. So now, I have two computers and my life is getting schizophrenic with a divide created. As the days and weeks and months progress it's going to become harder to bridge this and synchronize things ... I'll have two separate computing systems, used for different tasks.
    I've been struggling with this for a few weeks with my new Macbook purchase. To make matters worse, I leave for Nepal in two days, for 4 months. I bought the Macbook for this trip but I cannot import my data into it. I'm at my wits end and deeply disappointed with Apple's lack of support.
    If there an easy and reasonable way to do what I want to do?
    Thanks a bunch for any assistance.
    -Lovegasoline

    By any chance are you running any Eset security software products (like Nod32) on that PC?
    If so, there's a couple of alternatives.
    Either try the procedure in Samoreen's post:
    Re: iTunes 11.1.4.62 freezes while syncing with Outlook
    Or, see if you can get hold of the Eset beta addressing the problem. As Samoreen notes in another post:
    ESET have a workaround for this issue. They gave me access to a test version of the HIPS module and this fixed the problem. So I could re-enable the ESET_OPTIONS environment variable (although I still consider that it's a questionable idea). I upgraded to iTunes 11.1.5.5 and there was no problem.
    So maybe you should get in touch with ESET support and request the new module ? Just send a message to Marcos in the ESET forum.
    Re: Outlook 2013 Calendar Sync fails with new iTunes 11.1.5.5

  • Data Migration Contact person

    Hi All,
    I'm uploading Contact Person data from Seibel system to SAP CRM. This is going to be Single time data upload. Please suggest me which one is the best approach to do this like BAPI or IDOC or any other. If anybody already worked on related object then please give me mapping documents that will be very great help for me.
    Many Thanks in Advance.
    Thanks & Regards,
    Anil.

    Hi Anil,
    I am not sure about the best approach, but I have worked on data migration of contacts using Report program.
    I had created a report program that would accept an excel file as input that woudl contain the contact person deatils. I then craeted a contact using various function modules.
    Please let me know if you need further information about this approach.
    Regards,
    Saumya

  • Migrating from PC to Mac and want to migrate contacts from Outlook

    Hi
    I have recently bought a Mac and I'm in the process of migrating off my PC. Currently I sync my iPhone with Outlook and so I have my contacts and calendar in Outlook format. Is there a way to sync my iPhone with the Mac so that my contacts will all migrate over, and importantly keep the Outlook categories (Mac groups).
    I have tried exporting in a comma delimited file from Outlook, but it simply dumps all the 4000+ address records into a single group, ie the Outlook categories are lost.
    I had thought of using contacts in Entourage instead, however iSync doesn't present this as an option. It appears that the iPhone can only sync with Mac address book.
    Appreciate all assistance.

    iSync doesn't sync with the iPhone at all - it is for non-Apple mobile phones only.
    You can sync Entourage with Address Book by turning on Sync Services support in its preferences.

  • Migrate contacts from ipad to icloud

    How do migrate new contacts from ipad to icloud

    Thanks for your reply.  iOS Support helped me in the meantime.  I had my settings set incorrectly under Mail, Contacts, Caldendars.  I had Default Account checked as Exchange when it should hva been checked
    as iCloud.

  • Migrate contacts pc to mac

    How  do we migrate our email contacts from the old PC to the new iMac?  They reside on the computer and are not at the ISP.
    Thanks!
    Ed

    Run Migration Assistant on both the Mac and PC. You can find instructions by clicking About MS Windows Migration Assistant

  • How to Migrate Contacts using tool?

    I am trying to create contacts not associated to any account using the migration tool and I have not been able to do it so far.  Each time I use the Customer spreadsheet, the contact gets created only if I associate it to an account.
    My requirement is different:
    I need to create stand alone contacts.
    Anyone knows how to do this?  Which XML template should I use?
    Thanks for any help.

    Hi Joel,
    Data Migration templates are categorized based on the objects since Contacts are part of customer master data template, Contacts tab in customer master template required to be mapped with Account
    ID as Account ID being mandatory field for contacts
    1. The templates are pre-defined and cannot be changed
    2. Templates contains different tabs that group the data into logical units
    Path to download the data migration templates:
    Business Configuration (work centre) --> click on open Activity List --> In the show dropdown select All Activities --> then select Prepare for Data Migration à new popup will display the migration templates
    Thanks,
    Surjeet Bhati

  • How do I migrate contacts, get rid of email account, and double contacts?

    I've noticed that I didn't have iCloud set up and yet iTunes said that my phone was managing my contacts.
    I looked and an email account I rarely use was managing my contacts.
    I turned on iCloud and turned off that email account and it deleted more than half my contacts. I tried to migrate it by turning on contacts for another email account and suddenly new contacts were only being added under that account, so now I have three accounts managing my contacts and I can't figure out how to just get them all on to my computer and synced (so I don't have doubles) via iCloud. If I stop the contact syncing with those emails, I lose numbers of contacts, but it also means I now have doubles.

    go to settings>mail,contacts,calendars>select your old account and scroll down to the bottom till u see delete account in big red button

  • Memberof not shown after migrating contacts with movetree

    Hello all!
    I need some help trying to resolve an issue I’m experiencing after a contact migration in between a subdomain and its parent domain using movetree.
    The command I ran is:
    movetree /start /s dc1.sub.test.com /d dc1.test.com /sdn "OU=testmovecontacts, ,DC=sub,DC=test,DC=com" /ddn "OU=DestinyContacts,DC=test,DC=com" /verbose
    Aparently the operation ran correctly (ReturnCode: 0x0 The operation completed correctly. MOVETREE FINISHED SUCCESSFULLY.); but when I try to see the groups (universal distribution groups) a contact is memberof, the memberof tab is empty.
    User gets the emails send to the distribution lists, and I can see with ADSI that the contacts have the attribute “memberOf” set with the correct CNs.
    The domain is in windows 2003 native mode. Anyone have a clue what’s going on?
    Thanks.

    for what its worth: memberof is a backlink attribute.  it doesn't actually contain any data, it tells AD to generate the data on demand.
    http://www.frickelsoft.net/blog/?p=130
    Mike Crowley | MVP
    My Blog --
    Planet Technologies

  • Is there a way to migrate contacts?

    OK, now I have only one more iCloud issue with my iPhone, that is, my 650 or so contacts on my iPhone are under my old me.com account, and I want to put them with my current Apple ID, where everything else is so that I can sync them between my devices.  Is there any easy way to switch them over?  Thanks for any thoughts.

    This article: ("iCloud: Features that work with one account at a time on iOS 5 and OS X")
    http://support.apple.com/kb/TS4020?viewlocale=en_US
    Says this:
    "The steps in this article should not be used to move data from one iCloud account to another. For more information on how to move data from one iCloud account to another, see this article."
    But the "this article" links here:
    http://support.apple.com/kb/HT4987
    Which just returns a 404 not found. Hopefully someone will remember to update this content and enlighten us all with the proper procedure. :-)

  • How to migrate contacts from iphone to another iphone?

    How do export contacts from my old iphone to my new iphone?

    You don't.  Your contacts should be on your computer (Address Book or Outlook) or with a cloud service.  All you need to do is synch your new phone with your computer or cloud service.
    http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

Maybe you are looking for