Migration from Rackspace to Exchange Online

I am having an astoundingly hard time migrating one test email address (mine) from our current rackspace email address to my new exchange online. When I use the migration tool, I give it the 2 line CSV file (headers and 1 line of my address) and start the
migration it just hangs for a couple of minutes trying to authenticate, I assume to the rackspace server.
Maybe I dont have the right rackspace server name but I have tried rackspace.com, cp.rackspace.com, apps.rackspace.com and email.rackspace.com. My users use apps.rackspace.com to login to their email. I use cp.rackspace.com to get the control panel. I have
seen them called email.rackspace .com and I threw in rackspace.com for good measure. When I login at apps... I use
[email protected] as the login id. When I login to cp.... I use only rpierce.
I have tried many cominations of server addesses, login ids etc. and I always die in "Connecting and Authenticating to source server". Does anybody have any ideas here?

I realize this is a very old posting, but I just went through this migration process this weekend and wanted to share for future posterity.
So, if you want, you can use the Microsoft Exchange EAC Migration tool to migrate over your email from Rackspace. It worked fairly well - HOWEVER, it is only email and not your contacts or calendar, which for us was not good. If you still want to do this,
here's how:
1) Go to the EAC Migration.
2) Add - Migrate to exchange online
3) For pretty much any hosted exchange system, you're probably not going to be able to do nice migrations like Cutover. Instead, you're stuck with IMAP...which is also why you can only do your email and not calendar. Companies like Rackspace will not give
you enough access to do Cutover migrations.
4) Upload your CSV file.
5) For your IMAP server, type in your mail server. If you do not know it, you should be able to get it from Outlook. Go to your Account Settings. To get the proper server, you may need to go to "More Settings", Connection, Exchange Proxy Settings,
and copy the proxy server name. For our Rackspace server, it was mex07a.emailsrvr.com
5) Name the migration and start it off.
Ok, so that does JUST email, but NOT calendar and contacts. We needed that. So, after a lot of hunting around and finding a couple of posts that helped, the only real option was migrationwiz.bittitan.com . It does cost about $11.99 an account, but it did
a good job. You can setup trials and run free migrations which migrate a few emails/calendar/contacts as a test.
When setting up the migration project, their system allows you to type in the source/destination servers, or they have a "I know my service provider" option. I clicked on that and was able to find the desired Rackspace server in the list.
Everything went real well, EXCEPT stupid me had done the IMAP migration and then the MigrationWiz. All emails wound up being duplicated. MigrationWiz keeps track of what it migrates and does not duplicate, but since I had all of the emails in the destination
already and then did it again, I duplicated everything.  I wound up having to switch to the "Classic" interface for MigrationWiz, selecting all accounts, clicking on Bulk Options > reset mailboxes, and reset the statistics and errors for all accounts.
Then I had to clear everyone's email accounts out of mail. Again, problem - DNS was already pointed to new server, so I literally had to go into everyone's account on OWA and delete off all emails that were before the DNS change.  UGH.  Then I went
back to MigrationWiz and started their migrations over.  So, much of that would not have been necessary if I didn't migrate with two different tools and if I had waited to switch DNS.

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  • Migrate from Zimbra Open Source to Exchange 2013

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