Migration of Unity Connection from 8.6 to 10.x

Hi,
Am planning to upgrade from Unity Connection 8.6 to Unity connection 10.x. My current unity connnection 8.6 is running on Cisco MCS 7825 H3 Hardware.
As my UCS upgrade license is expiring in another 15 days, am planning to upgrade the latest available version.
Is MCS 7825 H3 is compatible for 10.x unity connection and can i directly upgrade from 8.6 to 10.x .
Pls suggest

Hi Aman,
So my understanding is..
First .....
1) From the Physical Server take a DRS Backup.UC 8.6
2) Create the VMware Session for 10.x with respective ova template required for 5000 users.
3) Intall the 10.x with same config like hostname ip etc.. Both PUB & SUB.
4) Restore the DRS Backup of 8.6..on 10.x VM ware
5) With the help of cobras migrate the licenses.
Second
1) From the Physical server take a DRS Backup of UC 8.6.
2) Create the VMware Session for 10.x with respective ova template required for 5000 users.
3) Install the 8.6 (same version) on vmware with same config like hostname ip etc..Pub & Sub.
4) Restore the DRS Backup on vmware.
5) Get the license from cisco.
6) The upgrade the UC 8.6 to 10.x ..
Which is correct aman First or Second.
Also am confirmed that Unity Connection (UC) 10.x can be integrated with CUCM 8.6.
Regards
Jagadish

Similar Messages

Upgrading Unity Connection from 7.1.5 to 8.5.1 - not working

I am attempting to upgrade our unity connection boxes from 7.1.5 to 8.5.1.
I have legacy MCS 7845H2 - It has 4 disks - 2 mirrors of 72gb disks. 4mb of RAM and 2 X 2.3ghz processors
I have UCS C210 VMWare Hosts.
I have attempted 2 migration methods.
The first method involves - upgrading the existing system and restoring a backup of this to a VM
This fails with a hardware compatablity check.
The second method involves - backup existing systen - build VM at same level (using recommending OVA) - restore data onto VM - upgrade VM
This fails with a restore problem - I have used 'TITAN' ftp, but please note the backup is < 900mb.
The error is
Physical restore failed - could not fork server connection, SQLCODE -25596
Program over.
Restore failed during Unity Connection DB ontape restore operation.
----> BEGIN Standard Error
/opt/cisco/connection/lib/disaster-recovery/database_do_restore.real.py:32: RuntimeWarning: Python C API version mismatch for module iproduct: This Python has API version 1013, module iproduct has version 1012.
import iproduct
gunzip: stdout: Broken pipe
----> END Standard Error
Has anyone out there attempted to upgrade to 8.5.1 - please let me know how you got on.
Any help or ideas appreciated.

Here is the end of the restore log ...
CCM DB is in On-Line status after 6 second.
Restoring the Unity Connection database from ontape archive...
Archive Tape Information
Tape type: Archive Backup Tape
Online version: IBM Informix Dynamic Server Version 10.00.UC9XF
Archive date: Mon Sep 26 19:45:06 2011
User id: root
Terminal id: ?
Archive level: 0
Tape device: STDIO
Tape blocksize (in k): 32
Tape size (in k): 0
Tape number in series: 1
Spaces to restore:1 [rootdbs ]
2 [cuc_er_dbspace ]
3 [dir16 ]
4 [rpt ]
5 [mbx16 ]
6 [dyn ]
7 [mbx ]
8 [dir ]
9 [log ]
10 [cuc_er_sbspace ]
11 [ciscounity_sbspace ]
12 [ciscounity_sbspacetemp ]
Archive Information
IBM Informix Dynamic Server Copyright IBM Corporation 1986, 2008
Initialization Time 06/01/2011 15:51:53
System Page Size 2048
Version 14
Archive CheckPoint Time 09/26/2011 19:45:07
Dbspaces
number flags fchunk nchunks flags owner name
1 40001 1 1 N B informix rootdbs
2 48001 2 1 N SB informix cuc_er_sbspace
3 40001 3 1 N B informix cuc_er_dbspace
4 40001 4 1 N B informix dir16
5 40001 5 1 N B informix rpt
6 42001 6 1 N TB informix temp
7 40001 7 1 N B informix mbx16
8 42001 8 1 N TB informix temp2
9 40001 9 1 N B informix dyn
10 40001 10 1 N B informix mbx
11 40001 11 1 N B informix dir
12 40001 12 1 N B informix log
13 48001 13 1 N SB informix ciscounity_sbspace
14 48001 14 1 N SB informix ciscounity_sbspacetemp
Chunks
chk/dbs offset size free bpages flags pathname
1 1 0 250000 183419 PO-B /var/opt/cisco/connection/db/root_dbspace
2 2 0 915000 176607 POSB /var/opt/cisco/connection/db/cuc_er_sbspace
3 3 0 85000 83217 PO-B /var/opt/cisco/connection/db/cuc_er_dbspace
4 4 0 128000 13824 PO-B /var/opt/cisco/connection/db/dir16_dbs
5 5 0 1024000 744409 PO-B /var/opt/cisco/connection/db/rpt_dbs
6 6 0 512000 511922 PO-B /var/opt/cisco/connection/db/temp_dbs
7 7 0 512000 495816 PO-B /usr/local/cm/db/informix/data/mbx16_dbs
8 8 0 512000 511897 PO-B /var/opt/cisco/connection/db/temp2_dbs
9 9 0 128000 110000 PO-B /var/opt/cisco/connection/db/dyn_dbs
10 10 0 128000 119774 PO-B /usr/local/cm/db/informix/data/mbx_dbs
11 11 0 1024000 362797 PO-B /var/opt/cisco/connection/db/dir_dbs
12 12 0 150000 24947 PO-B /var/opt/cisco/connection/db/log_dbs
13 13 0 10000 518 POSB /var/opt/cisco/connection/db/ciscounity_sbspace
14 14 0 450000 22554 POSB /var/opt/cisco/connection/db/ciscounity_sbspacetemp
Physical restore failed - could not fork server connection, SQLCODE -25596
Program over.
Restore failed during Unity Connection DB ontape restore operation.
----> BEGIN Standard Output
----> END Standard Output
----> BEGIN Standard Error
/opt/cisco/connection/lib/disaster-recovery/database_do_restore.real.py:32: RuntimeWarning: Python C API version mismatch for module iproduct: This Python has API version 1013, module iproduct has version 1012.
import iproduct
gunzip: stdout: Broken pipe
----> END Standard Error

Migration of Unity users from MS Exchange server 2007 to 2010

Hi,
I am having Unity 7.0 with MS Exchange server 2007,now want to transfer the users and Unity mailboxes to MS Exchange server 2010. Want to know the procedure. Can anyone help me out?

The way you're doing it has two very high hurdles.
First, you have to get the data out of an offline server and into Office 365. That's hardly a trivial task. If the server were online and reachable by the Internet you could use a move request or a third-party tool like MigrationWiz.
Second, if you do get the mail moved, you will want to synchronize the legacyExchangeDN attribute from the old organization into an X500 proxy address in Office 365 for all mailboxes to preserve mail replyability.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Migrating Cisco Unity Connection

Hi Experts,
I'm migrating CUC 7.1 in appliance model to CUC 9.x in a virtualized environment.
My question is, is there any consideration to take place during the migration? Will any issues happen when the exported files from CUC 7.1 to be imported in CUC 9.x?
Thanks in advance.

No, just use COBRAS, or upgrade to, at least, 8.0(2) to use DRS.
Sent from Cisco Technical Support iPad App

Cisco Unity Connection ViewMail Password manual reset after LDAP change

Unity Connection 8.5.1, Viewmail 8.5.4 and Exchange 2010 with 2008 AD
We are migrating to Unity Connection from Unity 7.0.2 and have discovered that when we change our passwords in AD (scheduled every 40 days) this does not get synchronized with viewmail. Users then receive an error indicating the user ID or password is incorrect and then call the helpdesk to find out where to change this setting. Has anyone found a way around this. It is becomking a huge issue with 1200+ employees.
Hopefully it is on a roadmap for cisco as well?
Thanks
Liz

'its really a different user experience' you are telling me!!!
I like the other features that 8.5 brings but the outlook viewmail single sign on design fault is a big mistake. It even effects cupc client as you have to update the voicemail password in their...
I did read all the documentation carefully, it doesnt mention that the passwords do no sync. From a end user point of view, this is a disator. 95% of our users manage the voicemail through outlook, if the password doesnt update in viewmail then they can not retrieve their voicemail.
anyway, i ve spent alot of time and money building the new connection server, but i have no option but to stick to our unity 5 solution. Luckily i noticed this before i changed/migrated people groupwide.
Thanks a million Cisco, I now have to explain this to our IT director....

Unity Connection Upgrade from 8.6.2 to 9.1 latest version

Hi,
Am planning to Upgrade my CUC(Unity Connection) from 8.6.2 to 9.1 latest version, having my Call manager in the same version 8.6.2. I will upgrade my Call Manager from 8.6.2 to 9.X later.
Hope i can upgrade my CUC first.
I need some info like,
1) Am not getting the image to download which can upgrade from 8.6.2 to 9.1 latest version directly. Should i have to move to 9.0 first and then to 9.1 ??
2) Is their any pre cautions need to be taken care/ well known issues during the upgrade.
3) Also, hope licensing get migrated automatically (no need to have extra efforts)
4) Advantages of Moving to 9.x wrt to features compared to 8.6.
Pls suggest.
Thanks
Jagadish G

Hi Jagadish,
Just to answer few :
you can downlaod the image from below link under UC Applications amd messaging:
http://software.cisco.com/download/release.html?mdfid=284603371&flowid=45680&softwareid=282074295&release=8.4(1)&relind=AVAILABLE&rellifecycle=&reltype=latest
Supported Version Combinations for Cisco Unity Connection 2.x and Later with Cisco Unified Communications Manager
Cisco Unity Connection
Cisco Unified Communications Manager
2.x and Later
9.1(2), 9.1(1), 9.0(1),8.6(2),8.6(1),8.5(1),8.0(x), 7.1(x), 7.0(x), 6.1(x), 6.0(x), 5.1(x), 5.0(x), 4.3(x), 4.2(x), 4.1(3)
No new functionality has been introduced in UCXN 9.1(2)
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/release/notes/912cucrn.html
for licensing on ELM, u need to get in touch with [email protected] take backup of UCXN 8.6 before initiating upgrades.
regds,
aman

Licensing for Unity Connection after Upgrade from 8.5 to 9.1.2

I upgraded my Unity connection from 8.5.1 to 9.1.2. ( my CUCM is still on 8.5.1) . I have 200 CUWL-STD ( 2200 DLUs), and 50 CUWL-PRO (850 DLUs) . Now I am working with Cisco to get a license file for Unity Connection and apply that to my ELM. I attached my licensing page for when I was in 8.5.1 . Just want to make sure if I will be getting enough license with that license file, or possibly I need to buy more. Someone told me that if I want to have users with mailbox I need to order more licenses since every user take one CUWL license.
Honestly i do not know how CUWL licensing work regardig to Unity or even CUCM.
Thanks,

Hi,
The following link provides details of licenses usage by diff endpoints on version 9.x
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/uct/9_1_1/CUCM_BK_U0AE00F5_00_uct-admin-guide/CUCM_BK_U0AE00F5_00_uct-admin-guide_chapter_0100.html
HTH
Manish

Unity Connection - Certificate from cucm no more trusted for encrypted calls after upgrade to 10.5(1)

Hello Support Community,
i have a strange problem:
after upgrading my cucm and unity connection from 9.1 to 10.5(1) enctrypted calls are no more working.
situation 1: CUCM is down, Subscriber is up: Encrypted call to Unity Connection work correctly
situation 2: CUCM is up: Encrypted Calls to Unity Connection not working.
i get the following Info in the log for the Connection Conversion Manager:
19:35:21.053 |15865,,,MiuGeneral,25,Invalid Certificate: Received Certificate -----BEGIN CERTIFICATE-----
MIID8zCCAtugAwIBAgIQc/fBdUz1Zdh4CXhcPqGVuDANBgkqhkiG9w0BAQsFADBw
MQswCQYDVQQGEwJERTELMAkGA1UEChMCSVQxGzAZBgNVBAsTEkhlbGxnYXRlIFRl
XD0oD9d5MQ==
-----END CERTIFICATE-----
doesn't match with stored Certificate: -----BEGIN CERTIFICATE-----
MIIC2DCCAkGgAwIBAgIIJWCm4bSdt+kwDQYJKoZIhvcNAQEFBQAw
-----END CERTIFICATE-----
so where does Unity Connection cache this certificate and how can i delete/replace it?
the cert shown in the logs is the one from cucm: ("CallManager"), i recreated it through cucm os administration, now i see the same error message on unity connection for the new recreated certificate.

Actually It doesn't. It says he's on a MacBook. I don't know all the different types of Macs. I was having a ton of problems with iChat. I opened DMZ to my computer, knocked down all firewalls etc and left everything exposed, still with bad results. A few weeks ago my power supply went out on my D-Link. I bought a linksys. Since I'd left all firewalls off I figured it couldn't be the router. I power cycled everything n the netork, still no luck. Today I bought a universal Power supply and started up my D-Link Router. Everything worked perfectly. My wifes computer - a laptop running Tiger worked fine with the Linksys and did my machine before the Leopard upgrade. Now that I've got the D-Link online everythings working.
Message was edited by: graphico
Message was edited by: graphico

BE5K to Virtual CUCM and Unity Connection 10.5(2)?

Hi,
I am migrating a CUCM and Unity Connection 8.6 from physical server to CUCM and Unity 10.5(2) and I estimate about 2-hour effort with PCD to migrate the CUCM to be ready for testing. Not sure about Unity Connection Part though. The physical server is serving 120 users with 3 remote locations(via MGCP) and complex integration with other systems. I only done greenfield deployment before...no migration/upgrade experience...
Simple/not simple questions:
1. Will the 2-hour be enough for CUCM?
2. PCD doesnot seem support migration of Unity Connection to 10.5. What is the recommended approach? Gradually move data or cutover?
3. From your experience, how long it takes for upgrading/migrating Unity Connection?
I have these 2 documents from Cisco as my reference, any other recommendations?
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/ucmapMigrate/10_5_1/CUCM_BK_M24251C0_00_migrate-procedure-for-cucm_1051/CUCM_BK_M24251C0_00_migrate-procedure-for-cucm_1051_chapter_01.html
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx/10xcucrug022.html

Thanks for pointing it out. I did not realize BE5K is not supported by PCD.
Will this be my next best bet then:
Install version 8.6.2 VM in ESXi
Export info using BAT from BE5K
Import info into 8.6.2 VM on ESXi
Upgrade the 8.6(2) VM to v10.5.x (via PCD I guess)
Test then discconnect BE5K
If I am correct, will 4-hour be enough?
I also saw some other suggested to do in-software upgrade to 9.x than export... I just feel that is too risky...BE5K is already a single point of failure what happens if in-software upgrade failed...

Unity Connection 8.5 Upgrade to 10 Licensing Question

Hello,
Have a question about the licensing migration of Unity Connection 8.5 Upgrade to 10, do we need to order a upgrade license via PUT tool for license migration, or we can just finish the migration without have Cisco licensing team involved?
Thanks,

You need to order it through PUT, but keep in mind that you will not receive a PAK for CUCM or UCXN 9 or 10 as the licenses need to be migrated to ELM. Once you upgrade ELM will be installed on each node and you pick one as your ELM server, then you follow the steps to migrate your license directly from ELM, email the request to cisco licensing and they will provide the license. You have 60 days to install new license after the upgrade.
Chris

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1)SU1.

For 24 hours I’d like to run Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1). Unity Connection 1.2 isn’t supported anymore, we are migrating to Unity Connection 8.5(1) but I wanted to do CallManager 4x to 8x upgrade the first night, and Unity Connection 1.2 to 8.5 upgrade the second night. All new hardware so using DMA and COBRAS.
I'm not looking for it to be "Supported" just want it to work 24 hours while migrating...
Unity Connection 1.x Compatability Matrix will likely never show CallManager 8.5 since UC 1.x is EoL
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html
Jason Aarons
CCNP/CCDP/CCVP
Consultant

The primary factor in the integration here for SCCP is the TSP version. You can verify the version of TSP running on Unity Connection with the procedure noted here: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/1x/release/notes/121sr2ucrn.html#wp37944
It's a Windows box so the procedure is the same as with standard Unity. Check the properties of AvSkinny.tsp in the \Windows\System32\ folder path.
If you don't care about official support and it's only temporary then I'd say check to ensure that TSP is fairly recent and, if needed, upgrade to the latest release available for install on CUC 1.2(1). Run a number and tests and make sure 1) things function as expected and 2) you don't get a load of TSP errors in the system/application logs.
Cisco notes that product support is based primarily on testing and since Unity Connection 1.2(1) is outdated and CUCM 8.5(1) is brand new, it's not likely that this combination will be tested anytime soon ... but the TSP compatibility between 8.0 and 8.5 is likely to be similar if not the same.
Hailey
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Upgrade Unity Connection Failing

I am upgrading a Unity Connection from
Version '7.1.5.33900-10 Unrestricted' to '8.5.1.13900-5 Unrestricted'
It fails with hardware validation (error below)
My hardware is a VM on a C210M2
Memory: 6144
CPU: 2
HD1: 146gb
HD2: 146gb
Do I need a special version of CUC for VM?
Any Help appreciated.
James
10/18/2011 14:13:48 upgrade_manager.sh|Check if the upgrade is allowed|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|Validate hardware for the upgrade|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|Hardware is supported for the upgrade|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|Validate hardware for "connection" deployment|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|File:/common/download/8.5.1.13900-5/Cisco/base_scripts/upgrade_manager.sh:892, Function: validate_upgrade_allowed(), This server is not supported for use with the version of "connection" that you are trying to install. For information on supported servers, see the applicable version of the "connection" Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html|<LVL::Error>
10/18/2011 14:13:48 upgrade_manager.sh|Cleanup RAM disk|<LVL::Info>

Right - after much testing - found out the solution to this problem.
The Cisco OVA Templates dont work for CUC for certain install disks (well for at least 7 that I tried !)
Tested Disks (with VSXI version 4.1)
CUCM 8.5 - 80-9842-02
CUCM 8.5 - 80-9927-02
CUCM 8.5 - 80-9929-01
CUCM 8.5 - 80-9842-02
CUCM 8.6.1a - 80-9986-02
CUCM 8.6.1a - 80-9988-02
CUCM 8.6.1a - 80-9989-02
You need to load the OVA template and make the following changes -
Memory     :     6gb (can be set to 8gb if required)
CPU          :     2 (can be set to 3 if required)
Video          :     16mb (hard set)
VMCI          :     Unrestricted (enable checked)
SCSI          :     LSI Logic Parallel
HD          :     200gb - independent persistent
Network      :     needs to be 'connect at power on'
FD              :     Client Device 'Connected' but I dont think this setting matters.
Now Cisco Unity Connection appears at as part of the installable product suite.
I think the OVA templates are extremely poor - clearly untested.
eg - its names your VM - ALIGNED_500User-UnityConnection1CPU160GB.ova etc
Anyway - hope this information help other people from wasting a lot of time.

Unity Connection VM installation on UCS C210M2

I am attempting to upgrade my MCS Unity Connection from MCS 7.1.5b to a VM on UCS 8.5a.
I am have a strange problem - when I try to install CUC 8.5.1 on a VM the disk says the product is not support on current hardware.
I have tried numerous OVA templates and I have also tried increasing resources in the default templates - all to no avail.
Templates tried -
CUC_1000_user_v1.0_vmv7.ova
CUC_8.6_vmv7_v1.5.ova
Any ideas ??
Any help appreciated.

Take a look at your UCS server and ensure that it meets the following requirements:
Table 6 Cisco UCS-C210M2 Platforms
Feature
Description
Model numbers
VTG: UCS-C210M2
R210-2121605W
Supplier
Cisco
Form factor
2RU
Mounting
Rack-mount
Physical processor(s)
Two Intel 2.53 GHz quad-core Xeon E5640 80W CPUs, 12 MB cache, DDR3 1066MHz
Physical RAM (as shipped)
24 GB: Six 4 GB DDR3-1333MHz RDIMM/PC3-10600/dual rank 1Gb DRAMs
Physical hard disk
10 146GB 6Gb SAS 15K RPM SFF HDD/hot plug/drive sled mounted
RAID controller
LSI 6G MegaRAID PCIe Card (RAID 0, 1, 5, 6, 10, 60) — 512WC
RAID configuration
2 drives in RAID 1 (VMware)
8 drives in RAID 5 (virtual machines)
Total available disk space
RAID 1 array: 136 GB
RAID 5 array: 1022 GB
Hardware reconfiguration required
None
CD-ROM or DVD-ROM drives
1 DVD-ROM drive
Tape drive
Not applicable
Power supply
Redundant on the chassis
More information
http://www.cisco.com/en/US/partner/products/ps10516/index.html
Source:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html#wp760981
HTH
Adam

Unity connection 2.1 to 8.6

I am upgrading Unity connection from 2.1 to 8.6 on new servers. The docs are really confuding. Has anyone done this and can tell me what docs to follow. One imolies tha tI have to upgrade to 7, then to 8. How do I get the users and greetings off the existing Unity
Any help would be appreciated

Thanks for quick reply. I looked at 8.6 guides. this one is a litlle better but issue i have is I have new servers that do not support 2.1 and I cannot upgarde existing server so I think I need another server same vintage as 2.1 that will support 7 then drs 2.,1 on temp server, then upgrade then DRS onto new servers from interm serve then upgrade or just use cobaras and load 8,6.2a on new servers..
Risky , time cosuming and complicated . welcome to UC....,
Hope this makes sense

Migration of Unity Connection from 8.6 to 10.x

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