Migration questionaire for ICSS n ISA
Good morning,
I wanted to gear up myself with some questions to ask the implementers of a proj. so that I can better understand the kinda implementation that has done.
I am looking specifically for ICSS and ISA question.
Please post some if you guys/ gals are aware or if u think of any..
Thanks in advance and anticipation.
ave a good day.
Clive
Here are some which I feel might help you. These are based on my past support proj exp.
ICSS (Internet Customer Self Service) / ISA (Internet Sales)
Basic Installation/Development
Version of ICSS implemented and Service Pack
Version of ISA implemented and Service Pack.
Scenario Implemented
ICSS B2B B2C
ISA B2B B2C
Version Controlling Implemented? Yes No
If above is Yes then what tool and please document the process for the same
Solution Database installed for the FAQ? 0 Yes 0 No
IDE used?
Is TREX engine configured, if yes then name of the RFC destination 0 Yes 0 No
Search Server Relation name.(To publish CRM Products)
Internet User Management/Roles and Authorization
User type created at the backend 0
SU01
0
SU01
0
SU01 & SU05
User created using web user interface? If no then How?
Country Settings for internet Users? Country and date format.
Super User facility given to the customer
Name the reference user used for creating the B2C users
Reference user used for creating the B2B users
Roles assigned for B2B users
ICSS
ISA
Roles assigned for B2C users
ICSS
ISA
ICSS
XCM Configuration
Name the default configuration used?
JCO connection to the backend system
FAQ Enabled 0 Yes 0 No
Solution Search Enabled
0 Yes 0 No
Transactions Enabled 0 Yes 0 No
Installed Base Enabled 0 Yes 0 No
Product Registration Enabled 0 Yes 0 No
FAQ enabled for portal 0 Yes 0 No
Solution Search enabled for portal 0 Yes 0 No
Installed Base Enabled for portal 0 Yes 0 No
Product Registration Enabled for portal 0 Yes 0 No
Transaction Enabled for portal 0 Yes 0 No
File Attachment size
Live Web Collaboration component Enabled 0 Yes 0 No
General
Object Family used and to which product type it is assigned?
Name Installed Base used for creation of CSR?
Partner functions used in the partner Determination Procedure used for service order creation.
Object category used for individual objects being created when you register products as part of an E-Commerce Internet Customer Self-Service process?
FAQ enabled for customers? If Yes, then what is the Category ID used for FAQ product
Is warranty enabled for products? If yes, list down the warranties used for the corresponding type of product
Catalog type used for the service product
Partner functions used for the product registration
Transaction type used for transaction
Transaction type used for complaint processing
Technical
How ICSS is accessed?
ICSS standard code has been modified?
Name custom package created for developing/enhancing Standard SAP code
Any new mime object used apart from the Standard SAP, if yes then for what?
Any XML files been modified manually, if yes then for what reason and name the files
Any custom RFC module created at the backend, for what reason
Any standard RFC Module or standard SAP code modified
Any call back function created for business transaction
Is there any custom Workflow attached to the service order creation, or complaint creation
Please name the Badis implemented and for what reason
Any SMARTFORM has been enhanced or created, If yes please name them
Julius
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