Mindstorm NXT problem with OS 10.4.9

I have installed the NXT software on a G3 iBook, running
OS 10.4.9. It has worked successfully in the past. When I last started the program, the "RoboCenter" part of the program was not there. Thinking that that portion somehow became corrupted, I attempted to reinstall the software to correct this. The installer will not let me install, because it says that I must 'upgrade to OS 10.3.9 before installing. Lego Tech support says it's an OS problem.
does anyone have any suggestions?

My response to Lego Tech is that they don't know how to conform to official specs for the interface being used to communicate with their hardware. Had they conformed to spec, an update would not cause problems.
Meanwhile you could try booting off an external hard drive that is running 10.4.8 or whichever version of Mac OS X was running well with it before and attempt reinstalling the software there.
In the future always backup before performing an update as my FAQ* explains:
http://www.macmaps.com/upgradefaq.html
That way if you run into a stubborn third party vendor who can't stick to specs, you can downgrade and use the operating system known to work with their hardware.
* Links to my pages may give me compensation.

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