Mini DVR Records in .AVI and .MOV Format-white screen

I am a private investigator, and have used a mac for years. I purchased my new MacBook 2 weeks ago for the purpose of uploading the video to my mac, and burning the video to DVD for my clients.
I just purchased a JS208 Mini DVR and Mini Spy Button Cam. I.E. its a generic chinese product, but I was told that since it records in .AVI and .MOV format, I could either plug in the SV card (with the video from the mini DVR) or plug the USB cord into the computer and upload the video.
When I plug in the DVR, iPhoto recognizes that a .MOV is available. It downloads.
However, once downloaded, and opened on Quicktime, no sound and white screen.
When I click on Command I, This is what i see:
Source: /Users/sammythepug/Desktop/MPEG0002.MOV
Format: Apple MPEG4 Decompressor, 640 x 480, Millions
Microsoft ADPCM, Stereo, 12.000 kHz
FPS: 30
Playing FPS: (Available while playing)
Data size: 2.28MB
Data Rate: 2336.00 kbits/s
Current Time: 0:00:00:00.00
Duration: 0:00:00:08.20
Normal Size: 640 x 480 pixels
Current Size: 640 x 480 pixels (Actual)
I spent an hour on the phone with Mac Support, and they told me to download MPEG StreamClip. I really don't know what I am doing at this point, because everyone told me it would be easy...HELP!!

Here are the DVR Specs:
Digital Screen: 1.5" TFT LCD
Recording Formats: AVI, ASF, MOV
Recording Resolution: 640x480, 480x240, 160x120 pixels
Frame Rate: 30 FPS
Built in Flash: 45MB
SUB Jack: High Speed USB 2.0
Mini Cam Specs:
Picup device: 1/3" color CMOS
System: PAL/NTSC/ EIA
Horizontal Definition: 420 TV Lines
Minimum Illumination: 3 Lux
Dimensions: 27x27x8mm
Power Supply DC 5V
I am also open to recommendations for other cameras that may work. The DVR has to be smaller than a pack of cigarettes, and has to be compatible with the mini button camera.
thanks

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