Mini to 20GB 4th Gen

Not sure if this post belongs here but I also posted it in ITUNES forum.
Long story so pelase bear with me.
My wife's mini died. I have a 4th gen click wheel 20gb. I decided to upgrade and give her mine.
I signed on to windows XP as her. Started ITUNES and plugged in my 20GB. Message came up and said this IPOD is tied to another library do you want to make the current library (hers) the library for this IPOD and copy all songs. I said yes and off it went.
Problem 1: Only copied 765 of 985 songs
Problem 2: WHen I start her ITUNES and plug in the 20GB her Itunes doesn;t recognize it and nothing happens.
Can someone shed some light on what I did wrong and what I can do to correct the problem.
Any help is greatly appreciated.

Here's the latest.
I restored the 20GB IPOD and registered it under my wife's ITUNES. I reloaded it with songs from her ITUNES library. Everything appeared fine. The next day, I hooked up the IPOD to her account and her ITUNES does not recognize it. DOes this have anything to do with the fact that this IPOD was registered to my ITUNES (on the same PC but a different user account)? Or could it be that her original IPOD was mini and now it's a 20GB? I'm very confused and frustrated......

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