Mini won't go to disk setting, comp won't recognize.

I've worked through all the suggestions on the Apple site, and waded through some here, but can't find anything...
I do the "hold on/off, then press down Menu and Select", get the Apple sign, then "hold Select and Play" to supposedly get it into disk mode so I can restore it with software, but it just displays the unhappy iPod icon, then goes back to a half-display battery charging symbol.
It also isn't being recognized when plugged into my computer, so I can't update the software via iTunes updater.
Any suggestions? Thanks, folks.
X.

Hi Christa!
Do you use a Mac or are you on Windows? I figured we'll tackle the "iPod is not recognized in Windows" problem first before we even attempt to place it in disk mode.
This is the link for Windows: http://docs.info.apple.com/article.html?artnum=61711
This is the link for Mac: http://docs.info.apple.com/article.html?artnum=60950
There's another way to set your iPod in disk mode, other than pressing buttons. Pressing buttons on my iPod never worked for me, I just couldn't get past the "Select and Play"..it'd go right back to the menu. Plug your iPod to your computer and then open iTunes. On the bottom right of iTunes there's an icon that looks like an iPod, click on it. Click on the "iPod" tab on top, and then click on the "Music" tab a bit below. Somewhere on the bottom of that window, there should be something that says "Enable disk use". Check that box, and then click "Ok".

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