Minimum phone firmware based on hardware version

I am looking for a document that states the different phone hardware version and the minimum firmware version the phone can hold. I can find this in the release notes for the firmware, but I don't want to look through them all to find the different hardware versions and the minimum firmware load.

Besides the RN I am not aware of such a doc, in fact this has never been an issue until recent release of 79XX phones with newer hardware which requires 9.3.1sr1 release.
HTH,
Chris

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Strategy for managing phone firmwares

Hi,
I would like your advice on phone firmware management.
We are running a big CUCM 8.6 cluster with many site offices. The phone firmware version in device defaults is 9.3
When we order new phones, we receive phones with firmware versions less than 9.3 and greater than 9.3.
When the firmware version is less than 9.3, we dont have an issue. The phones just upgrade.
When the firmware version of the new phones is greater than 9.3, then we have had issues. Phones dont do the downgrade of the firmware from a higher version to a lower version. Does Cisco support downgrade of the phone firmware from a higher to a lower version? How do we know which version downgrades have been tested by Cisco. I dont see much info about downgrade in the release notes.
How do we manage this situation?
We dont want to add the new devices with a special load as we would like all devices in our network to have the same load.
Is upgrading the phone firmware globally on CUCM on a regular basis the only solution?
Please let me know how you manage the issue of phone firmwares on CUCM?
Many thanks for your help!!
Regards
Pete

Hi Pete,
Just to add some new fun into things, you now have to watch for
new "Hardware" versions as well. This will also impact the upgrade
& downgrade determinations made by certain phones when they
look to register. So your new phones won't downgrade to the older 9.x version and
this is why you are seeing these anomalies
So if you move past 9-3-1sr1 in the general device defaults you should be good to go.
Hardware Updates
The hardware updates improve the compatibility of internal phone components.
The following table lists the updated hardware versions that require this release.
Phone Hardware Version
Cisco Unified IP Phone 7942G
15.0 and higher
Cisco Unified IP Phone 7962G
15.0 and higher
Cisco Unified IP Phone 7945G
13.0 and higher
Cisco Unified IP Phone 7965G
13.0 and higher
Cisco Unified IP Phone 7975G
12.0 and higher
Phones manufactured with these hardware versions must run Firmware Release 9.3(1)SR1 or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(1)SR1.
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html#P790_RF_ND56648A_00
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

Air update phone firmware version

How do you update phone firmware version?
1. Download Nokia pc suite and use NSU or Nokia ovisuite (For Windows User only)
2. Try over the Air update (MAC/Windows User)
If your mobile data rates allow, try doing an over the air update. Support varies by phone, variant and software
Go to tools >Utilities> Device manager (location may vary by device)
There should be an updates tab
This functionality may not be available in your device. Contact your service provider for more information
To view or update the current software version of your device or to check the date of a possible previous update, select Menu> Tools> Utilities> Device mngr
To check whether software updates are available select Options> Check for Updates
First off BACK UP YOUR DEVICE! make sure you have a back up of the memory card and also the device memory and make sure that the battery of your device has enough power or connect the chager before starting update. To start the update select access point. The device starts to download the device data.
When the data is downloaded the update description is displayed. Select Accept to accept the download of the update package or cancel to cancel the download. IT may take several minutes and you can use your device during the download but not during installation time.
Server Profile Settings
Menu> tools> utilities> Device Manager
to add a new server profile seleat Options> New server profile.
Contact your service provider for correct settings
Server name- Enter a name for the configuration server
Server Id- Enter the unique ID to identify the configuaration server
Server Password- Enter a password to identify your device to server
Access point- Select the access point to connect to the server
Host Address- Enter the url address of server
Port-Enter the port number of the server
User name & password- Enter your username and password for the server
Allow configuration- To allow receiving configuration settings from this server select yes
Auto Accept all requests-To have your device ask for your confirmation before accepting configuration from this server. Select NO
Network Authentication- Select if network authentication is used. Enter your Network username and Network password to identify your device to the server.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Like how did nothing happen >> no connection >> no message ??
CAN I UPDATE >>
http://europe.nokia.com/support/download-software/device-software-update/can-i-update
jje

WRVS4400N hardware version 2 different firmware?

Hi,
I'm experiencing problems with this model, if I try to upgrade my router from 1.00.09 to the 1.1.3 that appears in Cisco web. It rejects the firmware claiming that it's wrong file format, I double check the integrity of the file and even upload the exact same file to a WRVS4400N hardware version 1 with no problems. At this point I guess if there's any alternative firmware version not available in any regular channel.
Any help would be more than welcome.
thanks in advance,
- jms

Hi Julio,
The firmware you used will not work with v2 hardware, only v1 & v1.1. Right now there's no new firmware for v2 posted on Cisco.com.
regards,
Brian

Update Nokia phone firmware version

How do you update phone firmware version?
1. Download Nokia pc suite and use NSU.(For Windows User only)
2. Try over the Air update (MAC/Windows User)
If your mobile data rates allow, try doing an over the air update. Support varies by phone, variant and software
Go to tools >Utilities> Device manager (location may vary by device)
There should be an updates tab
This functionality may not be available in your device. Contact your service provider for more information
To view or update the current software version of your device or to check the date of a possible previous update, select Menu> Tools> Utilities> Device mngr
To check whether software updates are available select Options> Check for Updates
First off BACK UP YOUR DEVICE! make sure you have a back up of the memory card and also the device memory and make sure that the battery of your device has enough power or connect the chager before starting update. To start the update select access point. The device starts to download the device data.
When the data is downloaded the update description is displayed. Select Accept to accept the download of the update package or cancel to cancel the download. IT may take several minutes and you can use your device during the download but not during installation time.
Server Profile Settings
Menu> tools> utilities> Device Manager
to add a new server profile seleat Options> New server profile.
Contact your service provider for correct settings
Server name- Enter a name for the configuration server
Server Id- Enter the unique ID to identify the configuaration server
Server Password- Enter a password to identify your device to server
Access point- Select the access point to connect to the server
Host Address- Enter the url address of server
Port-Enter the port number of the server
User name & password- Enter your username and password for the server
Allow configuration- To allow receiving configuration settings from this server select yes
Auto Accept all requests-To have your device ask for your confirmation before accepting configuration from this server. Select NO
Network Authentication- Select if network authentication is used. Enter your Network username and Network password to identify your device to the server.

Before updating your Nokia's firmware you should check that the newer version does not break Bluetooth and iSync abilities.
From the many reports on these and other forums, it seems people who have recently updated their Nokia phones firmware have found it impossible to get their phone and Mac to communicate.

CUCM V10 Phone firmware versions

Hi All, Try as I may I cannot find the documentation that specifies what versions of phone firmware is included in CUCM V10. I'm sure I found it under release notes but no, not there.
Any ideas?
Thanks Folks

Hi Paul,
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_0_1/delta/CUCM_BK_C206A718_00_cucm-new-and-changed-1001/CUCM_BK_C206A718_00_cucm-new-and-changed-1001_chapter_011.html#CUIP_RF_CDA0C75B_00
Table 1 Phone Firmware Versions
Phone family
Firmware release number
Cisco Unified SIP Phone 3905
9.4(1)
Cisco Unified IP Phones 6901 and 6911
9.3(1)SR1
Cisco Unified IP Phones 6921, 6941, 6945, and 6961
9.4(1)
* Cisco IP Phone 7800 Series
10.1(1)
Cisco Unified IP Phone 7900 Series
9.3(1)SR2
Cisco Unified Wireless IP Phone 792x Series
1.4(5)
* Cisco Unified IP Conference Phone 8831
9.3(3)
Cisco Unified IP Phones 8941 and 8945
9.3(2)SR1
Cisco Unified IP Phones 8961, 9951, and 9971
9.4(1)
HTH
Manish

Listen, I bought today in Israeli society is based IPhone 4 version of 4.3.5 What I want to upgrade to IOS 5 ITUNES Legally, but it gives me error 3194 What do you do?

Listen, I bought today in Israeli society is based
IPhone 4 version of 4.3.5
What I want to upgrade to IOS 5 ITUNES
Legally, but it gives me error 3194
What do you do?
Please Contact me
[email protected]

Thanks for reply,
It's truely a disestar for me to kill my phone myself by so called bloody upgradation.
Iwish I have not upgraded.
I baught it from here in Bangladesh and now I’m ina mess to get at least a minimum support.
Thanks for your valued suggessions but it didn’tmade any difference to my situation.
So now I have an ipod in the price of an iPhone4. Crap.
Is there any chance of fixing this bug by apple?As the same problem has already been faced by a lot of iPhone Users.

Phone Firmware upgrade Startegy for 9.1 -- 10.5 migration

Hello,
We are planning our migration from CUCM 9.1 to 10.5.
I want to do a phone firmware upgrade before upgrading the cluster, to minimize phone upgrades. Planning to use PFD (Peer File) for this.
My question is, what would be the best strategy to upgrade the firmware?
I am not sure if the current load in 9.1 will be supported by 10.5, and if 10.5 device pack/load is installed on 9.1, would 9.1 support it.
So should I upload the 10.5 pack on 9.1 and upgrade the phones in groups, or would 10.5 support it.
The other thing is, I just want to confirm, after a cluster reboot/version switch (in upgrade), would the phones restart and try to upgrade or would only try to connect to available CUCM.
The compatibility Matrix is a bit confusing.
Thanks,
AK.

Thanks for the reply guys.
I DID try to upload the 10.5 pack in CUCM 9.1, but it rejected it. so no way it will do that.For the file this is what I understand:
1- COP files: contain script to upgrade the firmware
2- loads files: contains the actual firmware
So would a good strategy be:
-Register all phones on Sub first. Keep Sub as Primary.
-Upgrade Publisher.
-Register a group of phones on Upgraded publisher (by making changes on PUB), by making Pub primary for them.
-the Phone group Upgrades the firmware
-Group of Phone gets upgraded. move to next group.
-After all Phones are upgraded, upgrade the sub.
If there is a better way to do it, please let me know. The biggest challenge we have is to get all 3000 phones migrated in 1 night.
Thanks guys. Appreciate it!

CanI revert mu firmware to the older version as af...

Can you ask for help to revert back to the older version of the firmware as after I installed the latest version which i recently downloaded and now I am stuck with new software that does not support the language that i wanted to as in the earlier version.

thanks a lot ,buddy,
I just went to Malaysia nokia to ask for the servicing agent to reload the language software for my mobile.
You know what, they confirmed that they are NOT having the latest firmware as my downloaded version,I need to wait for at least another month or so and once they get the latest version ,they will call me to reload and I will be charged abt 20 us dollars for the service.
I am just wondering what good does it make if I am informed by Nokia software updater to download a new firmaware and which I did and later made my mobile works not as good as the older version and strangely enough if Nokia were to put it on the internet for E90 owner to download for free how can the agent still want to charge me a fee for that.
Furthermore, if Nokia is not capable of putting up the multi language firmware as yet then Nokia should WARN their user before the user downloads and installs and finds out that it did not work. I felt some what cheated for the upgrade both making me felt ugly and causing me inconvenience that I need to use back my old Nokia phone and wait for the multi language version.
This is totally NOT acceptable.
I am really disappointed with this type of arrangement that Nokia does for their so called " premium user" i.e the E and N series users .
cheers,

Get hardware version from web page

Is there a way to find out exactly which hardware version device I'm working with. I'm troubleshooting remotely and _think_ a firmware upgrade would do the trick (DDNS timeout). I'm pretty sure it's a WRT54GS v5 or 6. The current firmware is v1.50.5, Jan. 20, 2006.
Thanks,
tpm

if firmware version is 1.50.5 then i believe hardware version is WRT54Gv5 or v6... latest firmware version for the router is 1.52.2, go to www.linksys.com/download and download the latest firmware for the router...

How to determine Hardware version when Sticker does not (seemingly) show Hardware Version ???

Hi,
I currently have a Cisco RV042, I MAY be blind, but I can not see the Hardware version mentioned on the sticker at all. The router was manufactured 06/2012 and was shipped with Firmware rev: 4.1.1.01. The Hardware version does not appear next to the clearly indicated Model number.
Can the router contain Firmware 4.1.1.01, yet still not be a V03 hardware? OR - does the vary fact that it HAS 4.1.1.01 firmware mean it has V03 hardware?
I am having DNS reliability issues, and need to reset the router every couple hours to fix it. I want to update the firmware, but don't want to wreck it by putting in Firmware not meant for it.
any help would be appreciated.

Hi Gkhanna,
thanks for the detailed feedback. Map update needs to be done by a component we are using. It is in the backlog, for now as you noticed it is not in.
Regarding item 1:
This is an OS question. In WP7.5 we cannot do this.
Regarding item 2:
Will be forwarded to Maps app team. Might alos be a question of OS.
Regarding item 3:
in work right now.
Regarding item 4:
In work, but synchronization will come in later releases. We have some OS and platform issues here to solve.
Regarding item 5:
in the backlog
Regarding item 6:
all routing algorithms bring only routes which are accepted to be good by 28% of the users. In certain cases we are better, in others Google, in other Bing in other Navigon, in other Garmin. We are continuously improving, but you will never get this "perfect" for every user. Currently we are globally on par. Improving is ongoing.
Regarding item 7:
in the backlog.
regards,
André
Moderator's note; removed comment on unannounced or unofficial features.

Phone firmware update over http

Hi all,
a former colleague of mine told a customer that starting CUCM 9 phone firmware updates would happen over http and no longer using tftp. Now that customer is asking me about it, and I can't seem to find any indication there to support this. Am I not looking in the right places?
Kind regards,
Tom

Hey Guys,
This definetly seems poorly documented. Although you can find a reference here that it does exists.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/9_0_1/CUCM_BK_T98E8963_00_tcp-port-usage-guide-90/CUCM_BK_T98E8963_00_tcp-port-usage-guide-90_chapter_01.html
Endpoint or Gateway
Unified CM
6970 / TCP
Trivial File Transfer Protocol (TFTP) between master and proxy servers.
HTTP service from the TFTP server to phones and gateways.
Apparently CME folks did a much better work document this. I would file a documentation bug if I were you.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmesystm.html
HFS Download Support for IP Phone Firmware and Configuration Files
Legacy IP phones access the TFTP server to download firmware and configuration files but Cisco Unified CME 8.8 enhances download support for SIP phone firmware, scripts, midlets, and configuration files using the HTTP File-Fetch Server (HFS) infrastructure.
In Cisco Unified CME 8.8 and later versions, SIP phones use an HTTP server as the primary download service when it is configured and access a TFTP server as a secondary or fallback option when the HTTP server fails.
Note When the HFS download service is not configured, SIP phones automatically access the TFTP server.
The following scenario shows a successful download sequence using an HTTP server:
An IP phone initiates TCP connection to port 6970. A connection is established and an internal request for a file is sent to the HTTP server. The phone receives the HTTP response status code of 200, signifying that the download is successful.
The following scenario shows a download sequence that begins with an IP phone using an HTTP server to download files and ends with a TFTP server as a fallback option when the initial download attempt fails:
An IP phone initiates TCP connection to port 6970 but is unable to establish a connection. The phone contacts the TFTP server and sends an internal request for a file. The file is successfully downloaded from the TFTP server.
The following scenario shows how a download sequence that starts with an HTTP server does not always fall back to the TFTP server when the initial download attempt fails:
An IP phone initiates TCP connection to port 6970. A connection is established and an internal request for a file is sent to the HTTP server. The phone receives the HTTP response status code of 404, signifying that the file requested could not be found. Because the file cannot be found, the request is not sent to the TFTP server.
Note The configuration files are shared by the HTTP and TFTP servers. However, the firmware files are different for each server.
Enabling the Service
To enable the HFS download service, the underlying HTTP server must be enabled first because the HFS infrastructure is built on top of an existing IOS HTTP server.
Router(config)# ip http server
This HFS infrastructure enables multiple HTTP services to co-exist. The HFS download service runs on custom port 6970 but can also share default port 80 with other services. Other HTTP services run on other non-standard ports like 1234.
Router(config)# ip http server
Router(config)# ip http port 1234
The HFS download service starts when the following is configured in telephony-service configuration mode.
For the default port:
Router(config-telephony)# hfs enable
For the custom port:
Router(config-telephony)# hfs enable port 6970
Note If the entered custom HFS port clashes with the underlying IP HTTP port, an error message is displayed and the command is disallowed.
In the following example, port 6970 is configured as the IP HTTP port. When the HFS port is configured with the same value, an error message is displayed to show that the port is already in use.
Router (config)# ip http port 6970
Router (config)# telephony-service
Router (config-telephony)# hfs enable port 6970
rror Message Invalid port number or port in use by other applicationxplanation The HFS port number is already in use by the underlying IP HTTP server.
Recommended Action Use an HFS port that is different from the underlying IP HTTP port.
Note Because IP phones are hardcoded to use port 6970 to connect to Cisco Unified CME, you must search for other applications running on port 6970 and assign them with ports different from 6970 to prevent a failure in connecting to Cisco Unified CME.
For configuration information, see the “SIP: Enabling the HFS Download Service” section.

Hardware version number on a WAP54G

Hello,
I have an WAP54G Acces-Point.
The current firmware version on the acces point is: V1.06,Feb 18 2003
This is very old.
I see that new versions are available. Only for te right hardware version.
There is the problem, the harware version is not printed on de backside of the acces-point.
It's it posseble to find this hardware version?

Hi nonkeldw.
Welcome to Cisco Home Community.
If you check the back or the bottom part of your access point, usually near the barcode, you will see the model number "WAP54G." Right after the model, you will see a "ver." indicating the version number. If there is no version number after the model, then it is version 1. Here are some images of Cisco-Linksys devices showing the model and version numbers,

How do I find my hardware version number?

In January 2012 I bought a Linksys E4200v2. I am trying to download a firmware version upgrade and it wants to know what hardware version I have. The top of my router (where the model number is displayed), only has E4200. I have looked through my receipts, the box it came in, and anything else I can find to do with the router - they all have the E4200v2. In case the 'v2' portion is for the hardware version, I do not want to download the wrong firmware version and end up with a router that doesn't work. I'm not smart enough to fix it if I break it. Is there a way to find what hardware version I have through the Cisco website somewhere? Any other ideas on how to determine which hardware version I have for sure? Thanks in advance.
Solved!
Go to Solution.

WooHoo!!! Thank you sam_nirmal ~ this is the first time I believe that someone did not put a wrong router inside the box. That makes me feel a lot better to see the E4200v2 on the actual device. Now, does the 'v2' mean that it is a hardware version 2.0? The other choice is 1.0 and I REALLY don't want to pick the wrong one. Their warning says I can damage the router...and I wouldn't know how to fix it. Thank you, again, for giving me peace of mind (after almost a year) regarding the model number.

Software Pack 8.1.0 install fails "Phone Firmware Install failed"

Hello-
I have a brand new UC540 that I am trying to install the latest software pack on (8.1.0) using CCA 3.0.(1). I have gone straight into Maintenance>Software Upgrade and tried to run the update, but it fails with "Software Pack Installation failed, reason = Phone Firmware Install failed". I try to run the Software Pack install without any phone loads selected and the same thing happens. Also tried wiping the system to factory defaults, but it says the current factory default configuration is missing and I must download the version of the software package.
Not sure where to go from here, any suggestions?
Thanks,
Derek

Hi
In addition to David's excellent post make sure you configured the UC's IP Address as default gateway. In my case I had the exactly same problem. After a closer look I noticed that the UC used a different IP address for some tftp requests than the one from the directly connected network.
Connection received from 10.1.10.2 on port 55103 [30/07 12:04:17.989]
Read request for file . Mode octet [30/07 12:04:17.989]
Using local port 65031 [30/07 12:04:17.990]
Peer returns ERROR -> aborting transfer [30/07 12:04:18.007]
Vlan1                      unassigned      YES NVRAM up                    up
Vlan100                    unassigned      YES NVRAM up                    up
NVI0                       10.1.10.2       YES unset up                    up
BVI1                       192.168.10.1    YES NVRAM up                    up
BVI100                     10.1.1.1        YES NVRAM up                    up
Loopback0                  10.1.10.2       YES NVRAM up                    up
It looks like the UC used the Loopback0 IP address which was unknown because of the lack of a route/default gw. after i configured the 192.168.10.1 as default gw, the CCA update run trough like a charm

Minimum phone firmware based on hardware version

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