Minimum speed before Infinity can be ordered

Guys, my turn to ask a question on here now.
Does anyone know if there is a minimum speed that a customer needs to achieve before they are able to order infinity?
I have had an enquiry from a friend who seems to be unable to order infinity, their current line speed is 0.5Mb
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The minimum speed estimate for which you can order an FTTC service is 2Mb; to sub-divide products, the minimum for BT Infinity is 15Mb, and the minimum for Faster Total Broadband Option 3 is 2Mb. Anything below 2Mb we can't place orders for and Openreach can't (or shouldn't) try to install service for.
Dean
BTCare Community Mod
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