Minimum speed for Infinity

Hi,
I had Infinity installed 10 days ago and the initial download speed of just under 20Mb and uoload speed of just under 1 Mb.
The BT Engineer informed me at the time of installation that the download speed needs to be above 15Mb or the installation is deemed as failed (or simmilar words).
I have been performing the BT Speed test over the last few days and now find that my Line has been provisioned at download 14mb with the actual dowload soeeds that I get being between 12 - 14Mb and upload provisioned at 2mb with me getting an actual upload speed of between 500 - 800Kb.
Could anybody please tell me if there's a minimum expected speed for Infinity and know the reason why BT would have reduced my line provisioned speed from 20Mb to 14Mb when I've not experienced any problems.
Thanks

hi i suggest you may get more help with this problem on the infinity board
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Similar Messages

  • Minimum speed before Infinity can be ordered

    Guys, my turn to ask a question on here now.
    Does anyone know if there is a minimum speed that a customer needs to achieve before they are able to order infinity?
    I have had an enquiry from a friend who seems to be unable to order infinity, their current line speed is 0.5Mb
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.
    Solved!
    Go to Solution.

    The minimum speed estimate for which you can order an FTTC service is 2Mb; to sub-divide products, the minimum for BT Infinity is 15Mb, and the minimum for Faster Total Broadband Option 3 is 2Mb. Anything below 2Mb we can't place orders for and Openreach can't (or shouldn't) try to install service for.
    Dean
    BTCare Community Mod
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  • 15Mb minimum speed

    Hi,
    I had Infinity installed 10 days ago and the initial download speed of just under 20Mb and upload speed of just under 1 Mb.
    The BT Engineer informed me at the time of the installation that the download speed needs to be above 15Mb or the installation is deemed as failed (or similar words).
    I have been performing the BT Speed test over the last few days and now find that my Line has been provisioned at download 14mb with the actual download speeds that I get being between 12 - 14Mb and upload provisioned at 2mb with me getting an actual upload speed of between 500 - 800Kb.
    Could anybody please tell me if there's a minimum expected speed for Infinity and know the reason why BT would have reduced my line provisioned speed from 20Mb to 14Mb when I've not experienced any problems.
    Thanks

    The line management may have kicked in, maybe 1 or 2 disconects , and it kicks in and lowers your profile, may also alter your ping as well, adding interleaving.
    My line is like yours, i started off on 16mb day 1, after a few weeks it was 10-12mb, when they put me on 17a it went up to 14.5mb, my upload is between 0.7 and 1.1mb.
    I think the dlm is too severe, id rather have highest speed possible and maybe 2 or 3 disconects a day

  • Very Slow Upload Speeds on Infinity

    I've been using Infinity for a couple of years now, in the last 2-3 months the upload speed has dropped from a consistant 4 - 6 mbps to an average of 0.3 - 0.5 mbps. The download has also dropped but not so much, we used to get a good 30mbs most of the time and now it's averaging 20 - 25mbps.  I've phoned to see if there's a fault to be told it's an acceptable speed for Infinity and BT cannot and won't ever guarantee a 6 - 8mbs upload speed.  Even though the engineer that installed it a couple of years ago wouldn't leave until he got the 6mbps upload speed and a 35mbs download speed. 

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    http://speedtest.btwholesale.com/
    if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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  • Paying for Infinity 2, speed is less than advertis...

    Hi,
    I am paying for Infinity 2 "Superfast Fibre" but my speed is rubbish. Reported to BT and engineer was out yesterday, tested line and everything is ok
    He reckons i'm just too far from the Cabinet and would never get the speeds suggested in the ad and as below, so it looks like I am paying £5 a month just for BT Cloud.
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    Regardless of that, you are out side even the lowest speed Range B estimate.  You need to contact BT again and report that your speed is 24Mbps and your estimated speed should be between the Range A estimate of 39Mbps to 59Mbps and that you want another engineer, who is prepared to look for the fault and the reason you are not getting your estimated speed, rather than fob you of with an excuse about being to far from the cabinet.
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  • Before posting about the speed Increases for Infin...

    Hi All 
    We started taking orders  12-04-2012 for Infinity 2 on bt.com and since then many of you have raised questions on the forum. Here's a heads-up on what to expect when ordering and what happens next.
    I've placed my order but no speed increase
    1. Check the order tracker to see when your order is due to complete - it won't complete before this date and please note that orders are completed between midnight and 6am on the day. (link)
    2. Check your own equipment - this covers your own setup up to the Openreach socket. Remember to test with a wired (Ethernet) connection if having problems on a wireless setup (more on this below)
    3. In a small number of cases you may need to switch the Hub off, and on again, before experiencing any speed increase.
    Remember that whilst the service is 'up to 76Mb', the speed you receive depends on your line - If the line can support 60Mb then that is what you will receive - you can check the estimate for your line here: (link)
    My order shows as completed, what speed should I expect?
    We would have given you an estimate of your maximum broadband speed when you placed your BT Infinity order. You can check your actual speed at any time at speedtester.bt.com.
    Your speed test results will show you your current speed, which will vary at different times of day depending on:
    1. The way you connect – a wired connection is significantly faster than a wireless one 
    2. Your computer’s speed – older computers are usually slower 
    3. How busy the Internet is – the busiest times are evenings and weekends 
    4. The speed of websites you visit – e.g. some sites cap speeds in busy periods
    Please note that it can take up to 10 days for your BT Infinity speed to stabilise so bear this in mind when doing speed tests during this initial period.
    How to get the most out of your new speed
    Are you using a wired connection? Your connection will be faster and more stable if you use an Ethernet cable(s) to connect your computer(s) to your Hub. At these faster speeds, we recommend a wired connection. Wireless is best reserved for connecting only your mobile devices and laptops.
    Are you using the latest wireless kit? The Home Hub uses ‘n’ standard technology, which gives the fastest wireless connection. You may need to buy an ‘n’ wireless adaptor(s) for your computer(s) to take advantage. If you are unsure about wireless adapters you can ask questions in our community or find out more at bt.com/nwireless
    Are you using our broadband software? Our Desktop Help software will optimise your computer settings for your new faster speeds. Download it from bt.com/desktophelp. Within this, using the PC Healthcheck feature regularly is particularly important to get the best speeds.

    Right ok, its not the master socket or wiring as my connection as dropped again this evening. I was getting no connection at all and wouldnt open a single web page. These were my router stats before I restarted the router.
    Line state:
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    Connection time:
    1 days, 17:02:20
    Downstream:
    6.492 Mbps
    Upstream:
    1.002 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    4.7 dB / 6.2 dB
    Line attenuation (Down/Up):
    39.5 dB / 23.9 dB
    Output power (Down/Up):
    20.2 dBm / 12.7 dBm
    FEC Events (Down/Up):
    401820509 / 138
    CRC Events (Down/Up):
    37674 / 10
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    144409 / 11
    Error Seconds (Local/Remote):
    9216 / 13
    Once I restarted it worked for a little bit and then i dropped to download speeds of 0.1mbps again. I have had to connect to someone elses btfon to write this post.
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:57:12
    Downstream:
    6.492 Mbps
    Upstream:
    1.019 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    8.2 dB / 6.1 dB
    Line attenuation (Down/Up):
    39.5 dB / 23.9 dB
    Output power (Down/Up):
    19.8 dBm / 12.5 dBm
    FEC Events (Down/Up):
    14275951 / 19
    CRC Events (Down/Up):
    65889 / 34
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    121825 / 8
    Error Seconds (Local/Remote):
    2769 / 1
     I am so sick of ringing the support now. I have spoke to them so many times its beyond belief. They told me Friday that my internet should be fine by Sunday.
    I have done a quiet line test and I dont know what to make of it. I dont have a corded phone, my hands free phone I can hear a faint fuzz. Dont know if thats normal?

  • Minimum speed

    I'm just about to get Infinity but I'm more than a little concerned that even though the service is fairly new, the maximum speed I can receive is already down to 26 megs and can only get lower as more users get on line.  With ordinary broadband they boast 20Mb but could only deliver 2.5Mb (0.5Mb for a friend of mine) so is there a minimum speed below which we get compensated for the poor service?

    You'll most likely find that you'll get more than the estimated speed. I believe that the speed quote is based on 85 or 90% cabinet fill. With VDSL, sync speeds do drop slightly the more customers on a cabinet due to cross talk.
    The speed estimations for FTTC are more accurate than regular ADSL due to the fact there is only a short distance from the cab as opposed to the exchange.
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