Minor flaw in brand new MacBook keyboard area
The surface material surrounding the keyboard (the area on which you place your hands) has a minor flaw on the left side near the bottom of the screen. It is slightly separated from the body. Can this be repaired/glued at an Apple store? I'd hate to have to ship it back for this. Thanks.
HI,
Since this is a brand new MacBook, take it your nearest Apple store ASAP and tell them you want it repaired or if necessary, replaced. I think you have 14 days from purchase to replace the laptop if it comes to that.
http://www.apple.com/retail/locator/index.html?storename=Apple%20Store&q=arlingt on%20va
Carolyn
Message was edited by: Carolyn Samit
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Mon Jan 21 12:57:14 2013
panic(cpu 0 caller 0xffffff8022ab7e75): Kernel trap at 0xffffff7fa3fe8412, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffffffe4316dbf, CR3: 0x000000002449d000, CR4: 0x00000000001606e0
RAX: 0x0000000000000046, RBX: 0xffffff80376fd000, RCX: 0x0000000000000040, RDX: 0xffffff8035b4db80
RSP: 0xffffff8111e93e60, RBP: 0xffffff8111e93e80, RSI: 0x000000000000145e, RDI: 0xffffff8036391600
R8: 0xffffff802307ded0, R9: 0xffffff80341bd6e8, R10: 0xffffff80230bdc20, R11: 0xffffff802307de88
R12: 0x0000000035b2f641, R13: 0xffffff8035b46d80, R14: 0x0000000000000008, R15: 0xffffff8036044000
RFL: 0x0000000000010206, RIP: 0xffffff7fa3fe8412, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffffffe4316dbf, Error code: 0x0000000000000002, Fault CPU: 0x0
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0xffffff8111e93b00 : 0xffffff8022a1d626
0xffffff8111e93b70 : 0xffffff8022ab7e75
0xffffff8111e93d40 : 0xffffff8022acd3bd
0xffffff8111e93d60 : 0xffffff7fa3fe8412
0xffffff8111e93e80 : 0xffffff7fa4000635
0xffffff8111e93f00 : 0xffffff7fa3fea780
0xffffff8111e93f20 : 0xffffff8022e4928a
0xffffff8111e93f60 : 0xffffff8022a3dcde
0xffffff8111e93fb0 : 0xffffff8022ab2957
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dependency: com.apple.iokit.IONetworkingFamily(3.0)[FE3163C6-2874-3843-A96F-5DB796ED27CA]@0 xffffff7fa3f29000
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Kernel text base: 0xffffff8022a00000
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com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
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com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
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com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
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com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.5fc12
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com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOBluetoothFamily 4.1.2f9
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com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.X86PlatformPlugin 1.0.0
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I just bought a brand new MacBook Pro retina 15", which came with Mavericks pre-installed (currently on 10.9.1).
I've been having a really irritating issue with the keyboard since I started using it. The Mac seems to think that certain keys are 'sticky' – this is not a physical problem, but a virtual one. It's incredibly hard to describe, but basically, every few minutes, a (seemingly random) key will act as though it is stuck down. Not on the physical keyboard itself, but on screen. It really frequently happens when I use command+tab to switch apps. I'll hit the keys once, but all of a sudden the app menu will stay on screen, with the selected app cycling round indefinitely – even once I have let go of the keys. Also, in Photoshop it seems to think the space bar is held down a lot of the time, so I can't click on anything until I hit space again to disable it. Another instance is hitting command+C to copy, and it not registering. So I have to hit it again.
My usual set up is to use a wireless (bluetooth) Apple keyboard and Magic Mouse, with a Wacom tablet plugged in via USB. However I have systematically tried various things to narrow it down. At first I thought it was the Apple wireless keyboard, but that works just fine on my old iMac. Then I thought it could be my (fairly old) Wacom tablet causing the problem, but that works OK on my iMac too.
I have turned off both Bluetooth and wireless on the MacBook, and unplugged the Wacom, and the issue persists even when using the built-in keyboard and trackpad.
Anything I can do, or should I take it to an Apple Store?
ThanksYou can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best. -
Strange wifi problem on a brand-new MacBook Pro
Hey there, I'm new here. Desperation has got the better of me, and I hope I can get some advice.
So, last sunday I bought a brand new 13" MacBookPro with 2.8g i7 processor and 10.7.2 OS (I can't update to 10.7.4 because System Update tells me the download has been tampered with or corrupted after I waited 2 hours for it to finish, but I'm trying a direct download from the website). Here's the exact product: http://www.amazon.com/Apple-MacBook-MD314LL-13-3-Inch-VERSION/dp/B005CWIZ4O/ref= sr_1_5?ie=UTF8&qid=1340301247&sr=8-5&keywords=macbook+pro+13
Everything is all perfect except for a strange wifi problem. Note that the wifi does not turn-on or off, it doesn't disconnect after 'sleep', it doesn't get less speed, it doesn't constantly leave a preferred connection (once I chose my home wifi it always connects to it no problem). The wifi bar is always full. What is wrong is that the internet is kinda 'glitchy'. The best metaphor I can think of is that it's like a car that has to be pushed down the road before the engine can start. Please, bear with me because this is kinda hard to explain and I'm not good at tech lingos.
One of the symptoms is browsing can get really slow and inconsistent, almost as if the wifi gets turned off in the middle of browsing. For example: if I look something up on Google and then open 5 new tabs, probably only 2 or 3 of those tabs will eventually load while the other two will not get past the long 'http:.......google.....etc etc' address and will eventually show one of those 'error loading page because there's no Internet connection' notice. This happens a lot. Sometimes I have to refresh/retry loading a page a couple of times before it finally loads, then usually everything will get back to normal and I will be able to open multiple tabs with no problem, but in a couple of minutes I would try to open another site and the problem will start again.
So I tried to see how it does with downloading using iGetter. Fortunately I also have a Macbook (white-plastic casing one) and my brother has an old 2006 MacbookPro so I can compare. With those two older Apples iGetter starts receiving data in less than 8 seconds after I click Start, while my brand-new Macbook Pro can take up to 15-20 seconds, sometimes it doesn't even start at all and I have to re-click the start button. But once the download actually starts (on my new MacBook Pro), it downloads like normal, it doesn't stop and the speed is also as good as I can get. Strange huh? Hence, like a car that has to be pushed before the engine starts.
I also tried 'speed testing' from a website with all 3 laptops. On my old MacBook and my brother's MacBook pro, once I click 'begin test' it takes only a couple of seconds of 'ping' before the download/upload speed measurements start, but with my new MacBook Pro (just like with iGetter) it takes up to almost a minute before the measurements start, sometimes it won't start at all and I have to re-start the test.
Well, thanks for reading. And hope you can help me shed some light into this. Because it is really preventing me from really enjoying my new MacBook Pro. And if this is most likely a hardware problem, I'd better get back to the store and try to get it replace or something while it's only been 5 days. *cheers*Hey guys.. Thanks for the replies. Unfortunately, I bought the MacBook in Indonesia where there are no such thing as an AppleCare. The only option is to leave the Apple product to one of the 'Authorized Apple care centre' and have whoever do whatever to it without guarantee of success. As for returning it and getting a brand new one, I also don't know if there is such a deal here, but that's actually a good idea, will try to go to the store tomorrow. Although, I'm worried that the problem might be with OSX Lion or something and getting a new one won't help.
mark75090, I've tried resetting the router when I first noticed te problem, didn't work though. I've checked my new MacBook's wi-fi (option+click wifi bar) and it says 'PHY Mode: 802.11g', so does my MacBook and the old MacBook Pro. I don't know what those mean though, and I don't know whether or not my router is an N., can you tell me more please.. I have tried with the other two turned off, and only the new MacBook using the wi-fi but the problem persists. I have also tried connecting directly to the router, but as I described, the problem is too subtle for me to notice the difference.
Also, if I create a brand new Wi-Fi connection in network preferences and connect to my router through the new Wi-Fi profile, the problem seems to be gone for an hour or so, then it always comes back though. I have also just finally installed 10.7.4, but it doesn't help either. -
I have a white vertical line down the right side of my internal brand new macbook pro 13" display
I have a white vertical line down the right side of my internal brand new macbook pro 13" display. I've done the following:
-Shutdown the computer, and restarted in Safe Mode by pressing the Shift key after the restart tone
-Shutdown the computer, and restarted by pressing Command, Option, P & R after the restart tone
-Checked display resolution, Best for Retina
-Hooked it up to a Dell external monitor and via projection to screen. There are no lines on the external or secondary screens
-Just curious, I ran a color utility which can not repair 4 items, maybe this is another issue.
This is a brand new Macbook Pro, just out of the box. It was fine for two days without any issues, fine last night while in use, opened it up this morning with the line.
Anyone now how I can fix this on my own?
Details atta
<Edited by Host>If you are within the first 14 days from the date of purchase, return the MBP for a refund or an exchange. If you are after the first 14 days of the date of purchase, have the MBP repaired under the warranty provisions.
Ciao. -
I have set up a Netgear dual band modem which works well with the iPhone and an older MacBook, but with this brand new MacBook it asks for a password every time I reopen the computer and open safari. As you can imagine this is very annoying. It says I am not connected to the internet and offers me a choice of nearby networks including mine and then asks for a password when I select it. Why does it do this with our new MacBooks (also with my son's brand new one) and not with the iPhone, iPad and older MacBook? They happily automatically connect to our network after entering the password just the once.
Sig, I appreciate you trying to be helpful. I have no idea what issues you were having or what issue exactly pgrounds has been having. Your assumption that everyone's set up is the same as yours is false however. There are many many documented WiFi issues that are a result of Lion installs. Many have been solved by 10.7.1 and 10.7.2. Others have been solved by a large variety of work arounds. Others have not had their issues solved yet.
I am one of those. I have an IT background, and I spent the better of five hours digging up workarounds and attempting all of them. For the benefit oh anyone who is having similar issues, I have posted links to all of those workarounds here. None of them worked in my case, but hopefully they will help pgrounds or others.
So, once again, if you have a new idea, I'd love to here it. But if it has already been posted in one of these links, it's not helpful, let it go.
http://osxdaily.com/2011/07/22/wifi-dropping-in-os-x-lion-fixes/
http://osxdaily.com/2011/11/06/lion-wi-fi-problems-solution-mac/
http://blog.chron.com/techblog/2011/09/want-to-really-repair-permissions-on-your -mac-try-this/ -
How can I install logic pro 7.2 (made for power pc) on a brand new Macbook pro?
How can I install logic pro 7.2 (made for power pc) on a brand new Macbook pro with OSX 10.7.4?
This message appears: You can't open the aplication LogicPro.mpkg because power pc aplications are no longer compatible.
Thanks folksYou should be able to copy all the files from your old computer, although it might not work if the old machine didn't have an intel processor. When I got a new Mac a few months ago, I used the migration assistant to copy everything from my old computer's time machine backup disk. All my old pro apps, such as Final Cut Pro 6, work fine on the new machine under Lion.
Later, I wanted to install Soundtrack pro and couldn't do it from the original disks. So I installed it on my old machine and copied the files. It worked perfectly. -
Brand new MacBook no longer working
I just got my gf a brand new Macbook Pro w/ Retina about 2 weeks ago. She's barely been on it, but it's been working fine during the few times she has been on it.
Starting yesterday, she noticed that she couldn't even boot log in because it would keep bringing her to a screen where it shows a disk, and it would basically freeze on her there. The only few things that she's done since she had it was set up her Apple ID and browse the Internet for the most part. I've installed Microsoft Office and that's the only thing that's been installed thus far.
Here's where I'm at now though. I've tried rebooting the MacBook Pro into OS X Recovery, wiped the HD using Disk Utility, and tried reinstalling Mavericks. Now it's giving me the "Install Failed. OS X could not be installed on your computer" error.
Not sure where to go from here, and I really don't feel up to going to the one and only Apple Store nearby, considering it's always a little aggravating to get in and out of that area.
Some other people who experienced this issue talk about a default installation DVD that came with their MacBook, but I've just bought 2 MacBook Pros and neither one of them came with a DVD. I don't even know why it would, considering there's no DVD drive. So what the ****?Welcome.
1) Apple Support Communities are user-to-user support forums, not official Apple Support. It's late on a Friday night/early on a Saturday morning in North America, where many of the most dedicated ASC patrons reside. Many are off-line, doing something else, or asleep. If no one viewing the forums reads your post and has any suggestions, then you won't get any answers.
2) You've posted in the OS X Mavericks forum. That's not necessarily the best place for posting a request for help concerning what appears to me to be a hardware (hard drive/SSD) problem on your MacBook Pro Retina. MacBook Pro would be a better choice.
3) Based upon your diagnosis and actions already, I doubt there is anything anyone here can do to fix your computer. Since it's relatively new, use the warranty. If you're in the US, and still within the first 14 days, you can even return the computer for a full refund. You're still covered under the initial 90-days of free phone support too, so try that first, if you're not near an Apple Store. http://www.apple.com/support/contact/ Or click on the Contact Us link at the bottom of any Apple Support Community page. Or just take it to an Apple Store or other Apple-authorized repair facility.
4) I can't speak for everyone here, but I scan the forums for new unanswered posts, in an attempt to offer assistance, so I rarely bother to read the new messages that already have responses, especially multiple responses, unless it's a request where I might have specialized knowledge of the OS, the program, or the specific hardware. Because you've self-replied several times in the same thread, I think some people (far better qualified to offer assistance on your specific issues) here would assume that you've already gotten several replies. -
ITunes downloads fast on old Mac mini but slow on brand new Macbook Pro on the same WiFi network?
Hi all,
I have an old Mac mini that's from around 2008 and runs on Snow Leopard. I also have a brand new Macbook Pro with retina display that's running Mountain Lion. Both running iTunes 10.6.3.
I never noticed anything wrong with my MBP's connection speed until last night when I downloaded a free TV episode from iTunes. The download speed varied between 20KB/s and 40KB/s and it took me 7 to 8 hours to download a single episode. I checked my internet connection but there was nothing wrong with it, SpeedTest.net told me I had a download speed of 94MB/s and upload speed of 80MB/s, it was only iTunes that was unbearably slow.
Today I was browsing iTunes again and was planning to buy some movies, but again it took forever for the trailers to download. So I fired up my Mac mini just to see if it would be just as slow. Turned out my Mac mini could download the same trailers from iTunes at a much higher speed than my MBP (around 3MB/s on the ones I tested).
So what gives? They are on the same Wifi network provided by an Airport Extreme, and although my iPhone and iPad are also connected to it, no one else is doing any heavy duty downloading.
Thanks in advance!
Keywords: iTunes download speed, slow iTunes downloads, different connection speeds on different Macs, slow iTunes connection, iTunes takes a long time to downloadIt's possible the DNS setting your ISP is using are interfering. Although your PC works OK Macs can be sensitive to DNS settings. Here is a MacWorld DNS Troubleshooting article that explains the issue and below is how to fix it.
1. System preferences
2. Network
3. Click Advanced
4. Click DNS tab
5. Click + sign
6. Add 208.67.222.222
7. Click + sign
8. Add 208.67.220.220
9. Click OK.
10. Exit System Preferences
11. Try out your MBP and report what happened.
Roger -
Snow leopard to Lion Upgrade on a brand new Macbook Pro
My brand new macbook pro (bought september 2011) came with snow leopard installed. Am I really expected to buy a Lion upgrade for a brand new product?
Not required.
Some have upgraded and want desperately to reinstall SL. Some are happy with the move. Some are not completely happy but will live with it and adapt.
Read here for the "new features" to see if the move is worth the risk to you http://www.apple.com/macosx/whats-new/features.html.
Regardless, first thing you need to do is get a mac-formated drive and make a TimeMachine or CarbonCopyClone (download for free) backup. The only common and provable issue with Lion upgrade is that those who do NOT make a backup regret not havng it when/if they reinstall SL.
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