Minutes Lost From Subscription !!!! ??????????????...

Dear Skype,
I have lost 29 mins today from my Subscription call allowance.
My new minutes start on the 24th of each month and today is 23rd.
I made a call .... First my account said 29 mins left ...
after my call ... My account showed 8 mins less from my monthly allowance???????????
Please explain.
Who do I email about this?
Not Happy

Hi Ken,
Your subscription minutes are reset on the 30th 1:30 GMT each month.
Make sure you start counting calls based on this timeframe.
I checked your account and by now you have used up 63 minutes.
Also if you make a call that lasts 13:28 then this is rounded up to 14 minutes.
Your call history: https://secure.skype.com/account/call-history
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Hi Ken,
Your subscription minutes are reset on the 30th 1:30 GMT each month.
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