Miserable experience getting contacts from USB to iPhone

Hi,
at&t transferred my SIM contacts to a USB and I have spent 7 hours installing, creating, exporting, transferring, to the point that I went to the Apple store and waited 2 hours to be told they can't do it.
Am I basically hearing that I need to enter 187 contacts manually?
This is complete absurdity. The beauty feature of a SIM card is "out of one phone and into the next".
I'm really upset right now to the point the iPhone goes back.

The software AT&T provides for transferring the contacts is for Windows-based PCs only.
In AT&T's knowledge base they state the AT&T stores will assist with the transfer on a Windows-based PC. The article for reference is located here:
https://www.wireless.att.com/support/knowledgeBase.do?content=KB81228.html
I understand though that you have a Mac.
What model phone do you have, is it supported by iSync by any chance? If it is we could sync the old phone through iSync to your Address Book, and then sync to your computer.
The list of supported phones for syncing with iSync for Mac OS X 10.4.9 or later and Mac OS X 10.5 is located here:
http://www.apple.com/macosx/features/isync/index.html
Hope this helps,
Nathan C.

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