Mismatch between Blackberry ID and BBM

Hello again !
I have two phones, a 9360 and an older Blackberry. Due to a reset I'm now in a situation: where on the 9360 I have the correct Blackberry ID but I very unfortuntaley associated the BBM with the Blackberry ID of the other phone, making the switch between the two. Now I have the BBM of the other phone on the 9360 - how can I change the Blackberry ID associated to BBM and restore the 9360 original BBM (if necessary by making another switch with the other phone) ?
Many thanks !
Giorgio

gvintani wrote:
How do I perform a WIPE ?
Article ID: KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option
Article ID: KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
gvintani wrote:
A full backup, once made, can be restored a few times (if need be) without any problem ?
Normally, yes.
gvintani wrote:
I just made one to update the operating system, but I've already restored 2 times (the original one plus a second in the hope of solving this problem which of course it didn't). Would it work a third time ?
A backup file is a snapshot of your device at that point in time. When you restore, the backup file is unchanged...it is merely read from as the source of restore to your device. But, the backup file itself is not changed when used as the source of restore.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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