Miss informed about U Verse Service for existing Att Wireless Customers

I signed up for new Att u verse service because off a $400 rebate. I called and established new service for U verse and Internet bundle which I was told there would be a $400 rewards VISA card. I disconnected my contracted DirecTV with a early termination fee relying on this rewards card to pay off the early termination. Now to come to find out 3 months wondering where my rewards card is that I don't qualify. Very disappointed!! I would have never agreed for this service if I was not offered a $400 rewards card. And to make matters worse the bundle that was installed isn't even what I ordered and customer service is telling me they can't change it because the service was already installed. I am livid....being a happy Att wireless customer I am now second guessing my decision to activate such service. I feel jipped and lied too!!!

   Have a hunch you missed the notice from ATT, about 30 days after install, about the Reward Center to get your reward card.  Then you had to go there to redeem it and get it 3-4 weeks after that.
If you'd come here after you just got installed, we'd have told you about the Reward Center.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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    Show the KUDOS button some love.... Hit that bad boy.... It don't hurt....
    Apple iPhone 5,
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    Solved!
    Go to Solution.

    caber wrote:
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    Apple iPhone 5,
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