Miss sold broadband package

I had contacted BT to enquire about the best package for me as the broadband speed I was getting with another provider was very slow, the sales person that I spoke to said they could connect the Fibre Optic to my copper wires to increase my speed. I stated " I HAVE THE OLD ALUMINIUM WIRES COMING TO MY HOUSE (NOT COPPER) " The sales person then did a test and I was informed that I could get "Between 13mb & 19mb, I asked "IS 13mb THE SLOWEST SPEED THAT I COULD EXPECT?" his answer was "YES", I asked is that Guaranteed that the slowest speed that is available to me is 13mb" his answer "YES we can guarantee 100% that your speed will not drop below 13mb and if it does please come back to us so we can look into any faults.
On the 2nd February 2015 my phone and broadband service was activated, within a couple of days my speed increased fron 4.5mb to approx 6mb, contacted BT who sent an engineer out and he stated "I spent a whole day trying to improve the speed to a neighbouring property and the maximum that they can get is 9mb and you are a little further away from the Green Box (Approx 1000mtrs). after the engineer had change some wires around the speed increased to 8.5mb and he stated "That's the BEST you'll get"
Contacted BT a few days later I was sent a text message "A engineer has been booked to come and visit your property and If the fault is at your property there will be a charge of £129.99p"
I replied and "And if the fault is with BT's equipment I will charge YOU £129.99P"
A second engineer visited (he was working 250 miles away from his home)
He was also unable to increase the speed as there are ALUMINIUM WIRES Coming to my house,
SO CAN ANYONE HELP ME WITH THE CONTRACT THAT WAS MIS-SOLD TO ME ????????????????

Hi kenmorse,
Welcome to the community forum and thanks for your post.  Sorry for the problems you're having with your broadband speed since upgrading.
I understand your decision to upgrade was based on my colleague guranteeing that the minimum speed you'd receive would be 13meg and that at this moment in time the service is performing below that.
Give us the opportunity to try and sort that from here and if we can't then we'll look at the contract situation at that stage.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Thanks,
Robbie
BTCare Community Mod
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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