Missed CAll from Anonymous CAller

There is a user gets the below message when the calls come from external
what is the solution
Mashhour Faraj

too many things could cause that
Number manipulation on the Trunk or Gateway
Number is hidden by the PSTN network itself which mean they caller has this feature for his/her number 
calling from a phone box in the street 
and so on....
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Mostafa Eltohamy
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