Missed Call Notification in Exchange 2010/2013 coexistence mode

Dear all,
Context:
Lync 2013 Enterprise Voice, Exchange 2010 and Exchange 2013 in coexistence mode
Waiting complete migration, some users are always on exchange 2010
UM role is installed on both exchange server
The exchange servers UM are attached to only one UM Dial Plan
Scenario :
A call to a lync user. The caller hang-up before user announcement
Problem: Missed call notification doesn't work for user on Exchange 2010 (it's work fine for user on Exchange 2013)
Voice Messaging works fine
Troubleshooting / SIP Traces:
SIP Info is always send to Exchange 2013 even if user is on exchange 2010
SIP Info sent from Lync FE to Exchange 2013 UM :
TL_INFO(TF_PROTOCOL) [0]6330.3AE8::02/12/2015-12:25:23.575.015c018e (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[1718622663]
>>>>>>>>>>>>Outgoing SipMessage c=[<SipTlsConnection_13ECA29>], 192.168.5.110:49786->192.168.5.203:5061
INFO sip:outlook.mydomain.com:5061;ms-fe=exchange2013-UM.mydomain.localdomain;transport=Tls SIP/2.0
FROM: <sip:A410AA79-D874-4e56-9B46-709BDD0EB850>;epid=8C75BE2D95;tag=35c2d8a65a
TO: <sip:exchange2013-UM.mydomain.localdomain;opaque=app:rtcevent;transport=tls>;epid=C4C2F4F6BA;tag=ac126413f
CSEQ: 43 INFO
CALL-ID: 535a07e2-8e82-4d13-8e03-bf43ad97602d
MAX-FORWARDS: 70
VIA: SIP/2.0/TLS 192.168.5.110:49786;branch=z9hG4bKd66442be
CONTACT: <sip:LyncFE-2013.mydomain.localdomain;transport=Tls>
CONTENT-LENGTH: 454
USER-AGENT: RTCC/5.0.0.0 Inbound Routing (Microsoft Lync Server 2013 5.0.8308.726)
CONTENT-TYPE: application/ms-rtc-usernotification+xml
- <UserNotification>
       <User>sip:[email protected]</User>
       <EumProxyAddress>EUM:[email protected];phone-context=UMDialPlan.mydomain.localdomain</EumProxyAddress>
       <Time>2015-02-12 12:25:23Z</Time>
       <Template>RtcDefault</Template>
    + <Event type="missed">
</UserNotification>
------------EndOfOutgoing SipMessage
Answer from Exchange 2013 UM
TL_INFO(TF_PROTOCOL) [1]6330.2DF4::02/12/2015-12:25:23.642.015c2481 (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[1718622663]
<<<<<<<<<<<<Incoming SipMessage c=[<SipTlsConnection_13ECA29>], 192.168.5.110:49786<-192.168.5.203:5061
SIP/2.0 200 OK
FROM: <sip:A410AA79-D874-4e56-9B46-709BDD0EB850>;tag=35c2d8a65a;epid=8C75BE2D95
TO: <sip:exchange2013-UM.mydomain.localdomain;opaque=app:rtcevent;transport=tls>;tag=ac126413f;epid=C4C2F4F6BA
CSEQ: 43 INFO
CALL-ID: 535a07e2-8e82-4d13-8e03-bf43ad97602d
VIA: SIP/2.0/TLS 192.168.5.110:49786;branch=z9hG4bKd66442be
CONTENT-LENGTH: 0
SUPPORTED: ms-dialog-route-set-update
SERVER: RTCC/5.0.0.0 MSExchangeUM/15.00.0995.028
ms-diagnostics-public: 15642;reason="Lync SIP INFO notifications are not supported for legacy users. User: EUM:[email protected];phone-context=UMDialPlan.mydomain.localdomain"
------------EndOfIncoming SipMessage
Gerald Cheminant

Hi,
This behavior is by design. Exchange 2010 server is not going to accept any SIP messages from Exchange 2013 server because it is not listed as UM IP Gateway. Therefore, even if Exchange 2013 redirected the SIP INFO packet to Exchange 2010, it will fail.
During migration\coexistance scenario, this feature (Missed call notifications from Lync server) will not work for legacy users whose mailbox is still in Exchange 2010.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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Missed Call Notification in Exchange 2010/2013 coexistence mode

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