Missed calls when caller abandons?

Hi everyone. First time posting, so I'm not sure if there is a particular format I'm supposed to be using or not, so my apologies in advance. I have a queue that takes a caller, selects a resource, puts the call on hold, gets the agent extension of the selected agent, places a call to the agent, plays a prompt that tells them the customer company name, terminates, and then connects the caller. My issue is that if the caller hangs up while the prompt is being played to the agent, because an agent has already been selected, it shows up as a missed call in the agent statistics, even though it's been abandoned. Additionally, depending on where in the process the caller hangs up, the agent gets a second call saying there was a problem with the phone system. The customer experiences normal behavior while queued and when an agent is selected. I would greatly appreciate any help anyone can give. Thanks!
Ian

Hi Aaron,
Your suggestion is actually the first thing I recommended to my boss, however she had this "whisper" functionality at her previous workplace where they used avaya, and she's the driving force behind it. The script works as intended, except for the missed call scenario. Out of curiosity, do you know if, in a typical uccx environment, a caller hanging up while the agent phone is ringing shows up as a missed call, and if there is any way to change that? It's basically the same situation...Thanks for your reply.
Ian

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